visited this Goodyear location today and wasn't impressed with the customer service. When I walked…read morein, there was a woman at the computer and two men talking, but no one acknowledged me for about 3-4 minutes. It made me feel overlooked as a customer. Eventually, I was asked if I needed help, but the initial lack of attention set a poor tone. I hope they can improve their customer service and be more attentive to people walking in. walked in at 10:00 morning. 5/2/2026

I was there in December and it took forever and the computers were down. Today I went to get my…read more"free" tire because I bought the road hazard protection. It took just under TWO hours to get one tire. I had an appointment. They also did an inspection. At the end they wanted to charge me $53 for putting on my new tire and road hazard protection on the new tire. They said "the tire is free but not the installation and balancing." What good would a tire do without it put on? Should I have taken it home and made a swing out of it? I'm never going back to this location. SLOW and there's always some computer issue.

They are not very friendly when it comes to Customer Service. Ellen was rude and disrespectful to…read morethe point of hanging up on me when I asked to speak with Upper Management to file a formal customer complaint. When they did work some suspension work on my car more specifically and Allingment it was in such bad condition to the point of it pulling and almost caused an accident on the highway on my way to work. It was very scary to say the least. They asked me why I did not bring the car back to them and I said, " Why would I bring it back to you when the awful job you did caused my car to jerk and pull violently to the left and to the right so bringing it back to someone that did a poor job was out of the question so I went to Tire Barn and they told me that Hubcap Express LLC should not of even touched the car due to it needing new ball joints, control arms and new breaks as well as barinings in the suspension of my car. Tire Barn also told me it was going to be a hefty 5 thousand dollars. The car isn't even worth that kind of money. Hubcap Express LLC refused to refund my money for the poor alignment they did and on top of that refused to even acknowledge their fault in the matter. So much so that they refuse to negotiate with the mediator of the Attorney General's office making it look like I was wrong for bring it up to this level of a Customer Complaint do to Ellen refusing to let me spaeak with her Manager or file a formal customer complaint. I reached out to Mr. Tom Scherer through an unconventional way but none the less informing them Hubcap Express LLC that what they did was wrong and calling me names making fun of my Disabilities as a Brain Injury survivor by calling me ,"Special" in a derogatory way quoting their response to the Attorney General. They refuse to respond making their selves look like they did not wrong due to their power as an small business owner. They are highly, "NOT RECOMMENDED TO ANYONE". DO NOT GO HERE their prices are high and will snake you like they did me.

Best customer service I have received in a very long time! Everyone was very nice and professional…read more I received the service that I was looking for at the price that I was quoted. I will not go anywhere else in the future.

I had my 2015 VW Beetle in for a discounted synthetic blend oil and filter change. The service was…read morevery good, but the oil drainage plug washer was worn out. There was an oil leak. The service was excellent in compensating me for the unfortunate event. The oil plug was replaced and I received a free oil change for the next service period. I am happy!

I trust this location. They have always treated me well and delivered a service that I could…read moretrust...and find fairly priced. There facility is always clean with plenty of parking. The inside is comfortable. The team seems very knowledgeable. The desk guy was honest and straightforward. The technicians seem to hustle the best they could to deliver you a well repaired product. I found their diagnosis to be accurate and the completed work fixed my issue.

I believe his name was Lucas but he worked with me on pricing and was very reasonable with what I…read morecould pay for new tires...highly recommend this location!! Thank you guys !

10/10 Insanely great services ! Kyle & another gentlemen took great care of my truck so well I will…read morebe back with another vehicle soon.

AVOID THIS PLACE!!!…read more On November 28th, 2025, I had my car towed to the Tuffy's on Dupont because it would not start (new battery), and from my multiple failed attempts to start, the clutch pedal had lost pressure. Below is everything that was quoted on my 2008 Honda Civic Si, with 130K miles. I want to note that the ignition knock sensor was accidentally broken by Tuffy, it was communicated to me, but somehow I got stuck with the bill for a new one ($55). Approved Scan codes - $160 Remove/Replace Starter & Ignition Knock sensor $765 Remove/Replace clutch master and slave cylinder & bleed clutch $956 Remove/Replace Axle seals $406 Remove/Replace Tie Rod & alignment $778 Valvoline Brake system flush $113 TOTAL - $3,079.67 Declined Remove/Replace Engine Mount $286 Remove/Replace Suspension Shock rear $436 Remove/Replace Valve cover gasket $258 Remove/Replace Clutch assembly $1,888 TOTAL - $2,869 When I picked up my car, it started, but something was off. Once the car warmed up the idle RPM's were inconsistent and the engine would vibrate horribly. The car also had trouble accelerating and the RPM's were twice as high as usual as I would put the car in neutral to come to a stop. Once in my garage, I noticed the smell of gas fumes and the exhaust was a dark color, and I had a leak. Under the hood, I noticed the intake manifold was dark and dirty on the far right side. The car struggled to start the next day. I took the car back to them and they quickly figured out that there was a gasket that wasn't installed properly and that some packaging had been left behind in the master or slave cylinder. Who knows what they actually did but all those issues did resolve, minus the rough start the leak. I took the car back a second time for the starting issue and nothing was really done, just suggestions of cleaning the throttle body, and making sure the spark plugs that I installed were properly gapped, which they were. This is when they started sticking to the phrase "if the starter is cranking, then it works". Didn't matter that this brand new NAPA Premium Plus Starter (2446993) sounded horrible as it struggled to crank. When I was leaving I noticed my check engine light came on, when it never had been before. They either forgot to reconnect a sensor or they disconnected something without knowing it, I let them know and they fixed it. A few days later I took my car to a family recommended mechanic. The first thing he noticed was that my flywheel looked to be taking damage, and that my axle seals were leaking. I took my car back to Tuffy's for a third time, and they confirmed the leaking axle seals, and claimed that they either mistakenly ordered the wrong ones, or that they were given the wrong ones. They fixed the axle seals and on the rough start they again gave me the line "if the starter is cranking, then it works", so they recommend the following. Remove/Replace Direct Fuel Pump Module Assembly $805 Adjust Valve Lash, Valve cover gasket, NGK High Ignitability Spark Plugs $697 I declined these services and I ordered a Honda Denso OEM fuel pump module assembly, and replaced it myself. After install, there was absolutely no change. The car's rough start issue remained. On February 21st, my clutch pedal had once again lost pressure, and so I brought the car back to them once again (4th time); thinking everything would be covered since they had done all the clutch work, but they quoted me the below. Remove/Replace Clutch Hydraulic line, 3/16 copper brake line, and brake fluid $209.45 I declined these services as well, and took the car back to the recommended mechanic and he said the issue was actually the slave cylinder. Dealing with Tuffy's was pointless, so I had him replace the slave cylinder (paid for the part and labor again) and I also had him go ahead and fully diagnose my starter issue at this point. The starter turned out to be faulty. Thank god the NAPA that Tuffy's had purchased it from was able to provide me with the lifetime warranty on it, and they gave me a new one. I had it installed with a NEW flywheel to ensure this didn't damage the new starter. After all this, my car starts up fine now; no clutch pedal issues. The only items that haven't gone bad that Tuffy's installed are the clutch master cylinder and the tie rod, but I have no confidence in them based on how everything else went.

Tuffy's was able to get my battery changed on short notice and on a Saturday nonetheless…read more Definitely would come back here as they have a good staff and is one of the few places you don't have to wait hours for service.

Belle has a nice large facility that is clean, modern and comfortable. This facility is hard to…read moreget to as you have to navigate the back alleys. Once you emerge on the building you have to by pass all the open bays to get to the shore front. Once this day there were four desk people working. All were professional in fees and conduct. The were eager to help. I listened to many stories on why a car had problems and what solutions they offered. All were done with respect and non pressure. There were about 10 tech jams working today. Plenty help help to process scheduled appointments and walk ins. Today in choose to make an appointment on line. It was easy to do. They seemed prepared to start my work by time the appointment time arrived. My day was costly than I planned. I feel like they were being honest about my issues. The cost seemed a lot but probably fair. The work took over 3.5 hours. On the down side...I noticed the all important sign going into the shop that required people to wear safety glasses. 9 of 12 people didn't wear safety glasses including 4 management/desk types.

Returned my keys and didn't mention damage to the rear bumper. I went back in and asked for the…read moremanager to look at it. He took a picture and said they were going to pull camera footage and call me. After waiting a few days I called them and they gave me the same story. They had better things to do I guess. So I figured I'd call corporate and wouldn't ya know same story. Gave me the run around and it's been over a month.

Phil is a nice guy and was able to get my tire fixed and me back on the road in a very reasonable…read moretime and a reasonable price. I originally took it to Tire Barn on W Jefferson yesterday and they put air in my tire and sent me away. I needed a key to unlock the lugnut. They only looked in the glove and didn't find the tool so they said they couldn't help me. Today not only did Tire Broker fix the tire they found the tool by taking the time to look in the trunk they bought one for me so I never have to worry again Tire Brokers took great care of me today and I would definitely recommend them!

My car just wasn't riding right. Tires looked ok but what do I know. So I pulled in and they were…read moreable to take a look at the car pretty quickly. They said tires were good but needed an alignment. They got the job done quickly and I felt very reasonably priced. My car is back as a smooth ride. Thanks guys I'll be back next time I need car repair.

Since the first time I used Tom Steele automotive I've never went anywhere else. Love this place…read morefor 15yrs now!

Tom Steele will get some good used tires on your hooptie. He will sell you new or used tires at…read morefair market price. They don't do free balance and rotations like a lot of places. If you need a tire plugged they will charge you. Other places do it for free. Weigh all your options before purchasing tires. Now if you need some good used one for your hooptie, this might be the place for you. If I was buying new I would go elsewhere. Wait times here can be a little long at times.