A great place the workers the jobs they do and everything in between I would recommend this highly

This post would get 5 stars if it were based on my excellent experience with JON. He was polite, professional, and very knowledgeable. However, PETER the Manager was VERY RUDE and because of his attitude, I will never return. I mentioned that the windshield wipers they were selling were 1/2 the price at Walmart, Peter told me to go buy them there then and asked Jon twice if I had an appointment out loud for everyone to hear. I responded that I was forced to get my service there as a RETURNING CUSTOMER because the battery I purchased from there was only 1 and 1/2 years old and dead so the warranty replacement battery had to come from them. I bought the windshield wipers and replaced my battery from Jon because he was helpful, but I told Peter he was rude to his customers. Worst Manager I have dealt with ever! read more

New management has been much more pleasurable than in the past- have servicing our vehicles and always notify us of any additional savings if possible- vehicle always done day as promised upon drop off- read more

Brought my girlfriend's vehicle in for a quick tire repair, the service advisor was friendly, went the extra mile, and will definitely come back in the future. I've seen some negative comments regarding Service here, but I did not experience anything they were describing. read more

This is the most amazing repair shop!! The staff goes beyond helpful! Peter and all are so helpful and HONEST it telling you what is needed to repair your car! The ONLY place I us to fix my issues on my VW Tiguan ! Simply the best!!! read more

If you are thinking of coming to this place and want to wait for hours and hours this is the right place I left my car at 10:00 am with an appointment and it was ready at closing time I left it there and picked it up the next day say if you want to give money too this is the right place I never asked for a check-up and I had an extra charge for something I didn't ask for I used my card to pay I haven't done that for a long time and I thought why not I keep it active I tried to make the payment on the app and it was never in service during the time I tried to pay I called and their service was the same long time on hold and well what I didn't want after trying to pay my bill it turns out I was late by a day almost 50 dollars I called and called and finally someone answered and their policy is no refund for late payments when their payment services both by phone and in apps are terrible I paid almost all of my debt to see if they would return my money and then I wanted to pay the rest and it turns out you can only make one payment per cycle well I think their revolving interest is clearly explained Because you can only make a good payment goodbye to this company, even if I have to go to another place further away it will be much better than giving money to this company. read more

I made an appointment on Thursday to have one tired installed on Monday . They said they would order the tire and it would arrive in one day . Monday I arrived for my appointment and was advised they showed two tires in stock but could not locate them . I was further advised it would take an hour to go pick up the tire. My time is valuable. No one has the time for incompetence. Tires are extremely expensive and no one needs the extra added stress. Do better for your customers and treat them as you would want to be treated. read more

Big thanks to Matt and his team for fixing a damaged splash guard on a rainy day. I was impressed with the quick service and excellent customer care. read more

I was in the store the other day and Travis did a fantastic job managing a very difficult customer who was unfair and to be honest a real jerk. He found a super power of patience and served him just as Tom Gegax would have when he founded the company. Great job. read more

We have taken multiple vehicles here for a few years now. After taking advantage of our son recently, we will not be back. They lied to us regarding parts needing replaced or others not really needing replaced. We called them out and they tried to give some b.s. story instead of taking responsibility. Furthermore, I noticed they charged more for the back braking system on a car 1 year older than a truck we did both the front and back braking system on. I reached out to customer service and was hung up on twice. Next, after speaking with a 3rd customer service associate, she took down notes and said someone would get back to me, and they never did. Good thing I screenshotted the entire message for reference. Finally, we paid to do an entire inspection, they didn't even provide information on why the engine light was on when we took it in, never offered to repair it and it's still on. How does this business operate like this? read more

i needed 2 tires replaced on a bmw people are nice but this place is a disorganized mess ordered wrong tires never can accurately predict time when job will be done i won't come here again as my time is important to me read more

My husband was there today and got to work with Paul. He got an oil change and had the AIC fixed. Paul was professional , courteous and apparently really funny (according to my husband) because some sort of animal had been living in my mother in laws car that she rarely drives judging by the acorns and the bite out of the air filter. We kind of guessed she never drove the car but Paul pretty much confirmed it, even though she claimed she drove constantly. And we were so glad we have new place to go with competent people like Paul so we don't have to deal with Obrien ever again. So glad to find this place will definitely go back. read more

Fraudsters, stay away My car brakes were making a squealing noise when I reversed in the morning. I took the car to Tires Plus to get it checked out. They have a big sign on the window which says "free break checks". I had taken two vehicles to them for oil changes previously. I dropped the car off. They called me three hours later to tell me my front brakes are down to 1mm and need to be changed ($550). It was late in the day so I went to pick up the car. They said I owe $23 for the brake inspection. I said the sign says free, but didn't want to argue over $23 so I paid. I could still see the brake pads on the front without taking the wheels off so I was suspicious. I went to Midas to get a second opinion. They check the brakes for free. They charged me nothing. They showed me there is still 10mm on the brake pads and said the squeal in mornings is probably just some rust build up from overnight condensation. They said everything looks fine, no services recommended at this time. Shame on Tires Plus for this kind of behavior. read more

We had the best experience at this location today. The staff went above and beyond to ensure we got everything we needed and more. Kade in the front office has the best customer service skills I have seen in Naples in such a long time. Thank you all for everything you did for us. read more

I requested service for my vehicle that included a free brake fluid check. Todd was my service advisor and recommended the multipoint check, I recently had the vehicle at the dealership who wanted close to $300 for the brake change. I don't even think the bill was but a few dollars over one hundred. This place is honest and won't bilk you! I am extremely pleased with this service and shall return. read more

Updated from 2 to 3 stars. Original Post: Made an appointment for 9am to have oil changed, tires rotated and balanced. Arrived on time for drop off and was told 2 hours maximum to complete the job by M-- at intake. Called him at noon. Car still not ready. Said it absolutely would be done by 1pm and shop would call me as soon as done. No call. Arrived at the shop at 2:45pm. Still not done. Making me late for other commitments. "It's done ... we just have to tighten." Not a lot of confidence that they did a good job or even completed all requested work. Will take to one of the many competitors, next time. Too bad. Update: Went to them for a tire repair. Nail in tire. L-- at the front desk said they'd have it done in 1 hour, max. They had it done is just about an hour as he said. read more

The "complaint" department is quick to the defense of the dealer. Buyer be aware. You'll be out of pocket for damages. Take pictures of your rim and time/date stamp it, before you take it in! Good luck. read more

Went here after Germaine Honda service told me a nail in my tire wasn't patchable. The same tire here was $60 cheaper than Honda. Turns out it was patchable for $30. Tires plus saved me well over $200. Very professional and courteous service. read more

Fixed tire quick Helped us get back on the road fast! Fast friendly service Thank you read more

Four and a half hours for two tires in inexcusable. I have had to come back a separate time just so they have time to do the alignment! They swore up and down that it will be in within five minutes upon arrival. I've been respectful enough to show up on time for my appointment, but after 40 min it still is not in. There has been ZERO attempt to do anything to make up for their many failures. Will never ever come back, I will make sure all friends know this location is absolutely unorganized and unprofessional. EDITED TO ADD: alignment was not done correctly, now have to take it elsewhere. Other than a full refund, I doubt there is much "management" can do. Thank you for your clearly boxed response, it further shows how much service actually matters here. read more

Took my car for a flat tire repair. They said they didn't have techs available so I gladly made an appointment for the following day. Put some air to my tire and came back the following morning. I waited for over an hour and they told me you are good to go, didn't even charge me. I was surprised at the excellent service. Well, turned out they didn't charge me because they didn't even bother to look for the problem. Going back home my tire was totally flat. I called and told them I was stranded on the road with a totally flat tire. They simply said "bring it back". So, after I waited for them for over an hour they wanted me to put my spare tire and come back to them? No Thank you. Now I have a $230 bill for a new tire because it got damaged while I was driving with the flat tire trying to find where to park and replace it with the spare one. Terrible place. read more

After getting a nail in a tire we called to make an appointment for the next day to get it fixed. We arrived for the appt on time and were informed they wouldn't even be able to look at it for 45 mins (If you're too busy, guys, don't make the appt in the first place). Even tho we had an appt we let it slide and went next door for lunch. After lunch, an hour later, we went back to check on the progress. We were told they could look at it IN 2 HOURS!!! This store has zero respect for the value of your time. If your time has no value to you, and you don't mind making an appointment to wait 3+ hours to simply get a tire fixed, this is your kinda place. We value our time, so we got the keys and left before wasting more of it. ZERO STARS for completely wasting our time, lame excuses about being too busy, and 'meh, don't need your business' attitude. We'll get better service at a box store when we need tires in a few months. Update: No thanks, Katrina, you only get one chance in a market with choices. Sears took care of us right away, without an appointment. read more

I came in at 4:30. I asked them if they could quickly inspect my brakes. They rudely said no they close at 5:30. Very rude.

Wow !!!! All I have to say is Wow HORRIBLE SERVICE !! Huge turn over, I don't think they can keep an employee !! So many managers and each one worst than the Last! I would Never Go There !!! read more

I've been having a tough day trying to find a tire gauge and accurately measure my tire pressure. I stopped by tires plus and immediately, they helped me check my tire pressure and even gave me a free tire pressure gauge. I'm very thankful for the awesome and professional service! read more

Don't buy Primwell tires..they are made in China and are junk and unsafe. Two out of four failed in less than 30,000 miles! The belts broke. This is a potential safety issue. read more

I will never take my car here again. The tires plus in south naples is great. To sum up my experience I had a 9 o'clock appointment for a tire that I was already told could be patched by BMW. They tried to con me into applying for a "VIP" account that turns out is just a credit card. Then my car sat in the parking lot for over an hour until the took it back. Finally at 1040 they tell me they can't patch the tire because the tread is too low. Totally a lie. But that they could sell me two new tires for the sale price of $450! Had they told me that I would've left immediately. Instead they screwed me out of two hours of my life and then denied service. Watch out for these guys. read more

My visit here confirmed by belief that I need a male present with me when getting any car work. I say this because if I have a male relative with me, the staff tends to not try to take advantage of my wallet. I want to make it clear that the staff was friendly and they did a good job first!!! Okay back to my story- Let me explain: and I apologize for the novel! I made it clear in the phone call that I'm pinching pennies and can only get a new tire even though I REALLY needed two tires and an alignment. Nick, the man I spoke with was very friendly and said he will get the cost to around $89 for a tire and I made my appt. for 4 that day. Once I arrived, I was greeted with a very friendly and upbeat employee that checked me in- won't say his name. We then went out to my car and he told me I should get more than just the one tire. I knew this but politely declined. I went as far as telling the man I literally only had $150 to my name until I get my next paycheck the following week! I had no shame letting him know my financial situation plus I figured it would save a lot of time. Once we got back inside at the counter, he asked me if I wanted to apply for the tires plus credit card, all I need to do is make a minimum purchase of $150! (Ironically) now even though this man was basically asking me to hand over my last penny and left with nothing for a week just to get this tires plus card, I politely declined, again. I know that this is part of his job. Now this is when I start to get irritated. He asked me at least 2 more times and even tried negotiating just so I can apply for this card and benefit him somehow. I eventually got to the point where I was noticeably mad and just ready to go. I had already threw my financial business out there and even my credit information just to prove I didn't qualify so he would get the point. I shouldn't have been pushed to that point. Once it was time to pay, he asked me if I wanted to round up my dollar to donate. The answer was no... look, I worked in sales and customer service for years and I know every customer is different. What works for one isn't going to work for the other. Being a pest won't help your sale. If a customer says "no thank you"please just be respectful and move on. I had every intention of returning the next Friday to get the rest of my car fixed but after that, you can forget it! He even had the nerve to tell me if I would pay for my car repairs as they come, I wouldn't have to pay so much now. Please don't tell me how to spend my money. It's insulting especially because you don't know anything about my financial situation. Like I said, nice man but will not let you forget that he wants you to apply for the tires plus card:( read more

Been sitting here about 2 hrs so far. No one has even been out to check our shredded tire despite two visits by my husband to the office. Had stopped at another Tires Plus with immediate service, but did not have the needed tire. The service guy called to locate the tire and sent us here. So far I am totally unimpressed!! Husband was told a few minutes ago it would probably be another hour. We are traveling so our day is shot. Gave it one star only because I could not post with zero. read more

It's sad when honest guys who keep promises get bad reviews. They were open on Labor Day. Gave me the exact price they quoted. Knew the the AAA tow truck driver by first name. Had my V-Rated tires ordered by the time I got there. Excellent, top to bottom. read more

Tires Plus - Help!!! - Tires Near Me - Naples, Florida

Don't even bother going to this place to fix your flat tires. The first time I went, they told me I need a new tire. The second time I went again they told me they couldn't fix it and I needed a new tire. I went somewhere else, they fixed the tire and been driving on it for the past 2 months. Haven't had any problems! They don't want to be bothered with little things. read more

Lots of mechanics in Naples. Find a more trustworthy place to get work done. Terrible communication from manager on price and labor fees and parts. read more

What happened to the former management and crew? I've lived in Naples 18+ yrs, and grew to trust this shop with my previous Toyota. Have made it a point to recommend it to many people. About the time I bought a different new/used Toyota, noticed different people there. Still seemed ok. Then my LAST, recent, trip in for tires rotated, and timing belt water pump thing, I was out my vehicle two full days. Got an insistent phone call from BRENT (yeah, I am the lady you knocked a cup of hot coffee down the front of, and I just laughed/made jokes on myself about it) telling me my Highlander desperately need yet over $2,000 more done to it...shocks and struts. He insisted. I said no. He was snotty and HUFFY at me about it....very huffy. He was nasty to me when I went to pay over $1,300 for work done. Even more huffed when I allowed him to put only the minimum $249 on my new account with TIRES PLUS so I'd get % off. The rest on my personal card. Just out of curiosity, I priced my vehicle for that exact total suspension work at three other shops. The next day. Half the quote from the others, and they all checked my SUV out. All three said my shocks and struts were perfectly fine. Maybe in another 30,000 more miles or more might possibly be needed. By no means now. The last place asked me who had told me I needed that. I told him the guy right next door. (I was at Tire Kingdom.) They rip off women, but they'll rip off you guys, too. I am highly perturbed. Glad I'm moving!! Naples people...go to Tire Kingdom, possibly TUFFY. TK next door to TP, Tuffy near Mercato. Tires Plus might as well close down... read more

I purchased brand new tires at this location tire plus about six months ago. One of my new tire had a leak. I went back in to get it fixed. Robert at the front desk was very friendly and professional. The manger Paul saw that I was looking to get accommodated for the recent purchase and was able to lower my cost. The service technicians as always do a fantastic with the courtesy check up letting me know what parts I will soon have to repair. read more

Came in for a simple fuel filter and oil change. They ended trying to charge for two front tires and brake pads. Wow, the guys name is PAUL. So be aware of what they are saying and listen closely. Smh. read more

I have been bringing my Cadillac Escalade to tires plus for years, the service is always prompt and Professional. Paul is very attentive to all my car needs, I highly recommend this tires plus location. I'm always happy with the price, and the end result. Thank you Paul! -Elissa read more

January 2019, I brought my car to 4900 Tamiami Trail location for brake service and was told I needed rotors and pads . Several weeks later the Pulsating returned. Last week I had BRAND NEW ROTORS PUT IN, by a very reputable technician that put them in stated that the rotors that were installed were NOT NEW . On my invoice they put in Brake Rotor no mention of them being new. They did nothing or they re machined them. I called Tires Plus and asked how long should rotors last and I received "Somewhere between 2,000 and 100,000 miles". Total highway miles mostly on the interstate 9,000 miles were on these so called BRAKE ROTOR.. If you do business with them make sure you understand fully whether the components are NEW OR REFURBISHED.. If refurbished be prepared to POSSIBLY have the SAME type of longevity that I have endured. I never posted a review before on Yelp and I Hope this will save future customers stress and aggrevation. read more

Can't explain enough how much I trust this location... the store manager, Paul, is by far the most effective manager with this location. He holds his employees to a standard that surpasses most other maintenance locations. From new to old personnel in this shop, anybody can rest assured that their vehicle will be done right the first time... if not, they will work to ensure that the work is made right. I strongly recommend to talk to Paul when you need your vehicle needs taken care of! read more

While their selection of tires is fine and their pricing is competitive, the customer service at Tires Plus is deficient. It's never a good policy to promise what one cannot deliver on, notably 24 hours later. The professional courtesy of a telephone call to update me in this matter would've been helpful but in this case it was conspicuously absent. Overall, my experience with this business is a poor one and I would not recommend Tires Plus to another. George read more

I called and said I had a nail in my tire. They were very friendly and made me an appointment the next morning. Showed up, again very friendly. They repaired the tire in like 30 minutes and honored my tire warranty so I didn't have to pay anything. I trust these guys and will keep going there :) read more