The gimmick here is that it is fast. On my one and only visit I was in line waiting on a random…read moreweekday at 1 pm for over an hour. Once you get in line and someone gets in behind you there isn't a way out. You'll be blocked in (theres a single line that wraps around the building then then splits into two but the only way out once someone gets in line behind you is through) so be ready for that. After waiting an hour in line in my car - there is no lobby or seating at all I had to use the bathroom and they jokingly said "$5" but it really didn't seem like a joke. Had I said yes they acually would ahve taken money from me. It was more forceful and honey pissed me off. We jsut moved and in our previous state that kind of thing is illigal. I'm not sure if it is in FL but it should be. The bathroom was however filthy once I did get in. Then they were all a little too comfortable with me (single white petite female) for my personal taste. (lots of mama, pretty girl, etc) there was a long line of cars on both booths so I know I was in fact safe but I do not like that kind of thing. Lastly, after supplying my own oil and filter it cost me $62...I have never paid that in my life. Apparently there is a permanent coupon on line for $25 but I was in a rush and had never been here so I didn;t know. So no I won't be back and neither should you

Got my oil changed here and it was a great experience! I normally DO NOT like to take my car…read moreanywhere to get things done because I am scared but the crew here was so nice and welcoming i had a great time! Will definitely be returning when i need to have my oil changed again

This is a yes for me. My husband and I had been taking our cars to two different local shops for…read moreservice over the course of the last several years. With true disappoint from previous places, we were a little nervous to find someone new. We had heard Great things about this place, so decided to give it a whirl. While I was only coming for a routine oil change, the staff got me in relatively quickly and the value was on it was perfect. They were personable, knowledgeable, and quick to communicate once it was finished. We had such a great experience that we even made an appointment for my husband to get service done with them next week! Highly recommend this business in Ocoee for any of your vehicle needs.

Have been bringing our vehicles to Evan and team for a year now. So glad we made the move. Great…read moreservice, quality work and spot on diagnostics! You can bring your vehicles here with confidence and know your vehicle diagnosis is honest! Thank you Evan, Chris and team!

My husband received a recommendation from a friend to check out Mike's as I had a light on in my…read moreHyundai Tucson. From heading over to AutoZone, they had indicated that it was my gas cap. After switching out the gas cap, the light still didn't go off. We scheduled an appointment with them and they were kind and quick to get us in. My husband dropped off my car at 2:00pm on a Friday and the place was packed! That's always a good sign as others are using them, too. They were prompt in getting us in, communicating with us, and fixing the issue. In addition, they didn't even charge us because it was simply just resetting the light. We will definitely be going back to Mikes!

Always so professional and honest about everything with your vehicle. I trust this company…read morecompletely, I would recommend highly!

We always come here for our oil changes. Great value and super timely. The guys (and gals) here are…read moresuper friendly and always do their best to get customers in and out in a prompt manner. This is a drive thru location, you stay in the car while they do the servicing. They have a number of services available and take care in all they do. Slight premium in price for the convenience, but worth it for this busy mama. Tip: The line for service can get long because they only have two bays, go early!

I'm not one to leave reviews and I fully understand that we are all trying to make our bread and…read moreget by, BUT lying to customers in an attempt to upsell is unacceptable. My car uses and has always used Conventional oil, until today when they DRAINED my oil and THEN proceeded to tell me I had to get Synthetic because that was what the OEM recommended. The sales man continued to loudly tell other employees to "hold off on the oil, he can't afford it!". I had no issue paying the price but he lied in an attempt to get me to switch over. a quick search on google proved otherwise and they were able to magically use Conventional and even conveniently found a coupon to take $15 off. Horrible business practices, I will never be back or recommend Valvoline to anyone.

DO NOT USE THIS SHOP!!!!…read more This shop is not good. They charge a ton for "diagnosing" problems. Which you are on the hook for even if you don't do the work. They claim it's part of being transparent, but was not at all. If they assume you know nothing about cars they will try to take you for whatever they can. Took it in for brake pad change, they charged $90 for "full break system diagnostic" and recommended to change pads and rotors (which I already told them was the issue). Brakes now squeak worse than when I took it in. Plus the ABS light is on (was not going in). So....expensive break job that actually made it worse. More concerning: they severed the ground wire from engine to body. Then they tucked the loose wire away so I wouldn't see it assuming I wouldn't know what it was. Totally unacceptable and dangerous. Pictures of the damage attached.

This was our second time bringing our car here and for sure the last. And now after reading reviews…read moreI think they were the reason why our car broke down only after a month after going there for the first time. Honestly, it was almost funny how insane some of the prices were. They tried to charge us for parts and labor like 3-5 times more than actual BMW dealers do. For example, a part that costs $500 on official BMW websites they told us is $1300, and labor for it was $2000. I really don't know how they come up with these numbers. Another thing, spark plugs that cost like $50 online they wanted $770 for them!! How did they even come up with this!? Plus insane labor price. Please be careful if you decide to take your car here. Do some research before agreeing to anything, because they SHAMELESSLY tried to take advantage of us. And I also regret paying $300 for the diagnostic check. The first time we came they did it for free, and now suddenly it's 300. Overall, not a good experience at all.

Refreshing Honest Business! Took my son's truck in for an alignment because his tires were wearing…read morebad. Joe and the team got us in for our appointment on time and quickly finished their work. They told us that the alignment was good and there would be no charge! Very refreshing in a day where it seems you get charged automatically when you make an appointment. Thank You

NEVER again will I be a customer of this place. the "Manager" Tilly was the absolute worst! I had a…read more2:30pm appt for a tire change. After TWO HOURS of waiting, I was told that my tire was not even on the premises. After throwing a 10% discount for an off brand, non matching tire, I wait another HOUR for them to change the tire. Only to find out my car was finished and ready to go 30 minutes prior -- but nobody communicated that to me. When I explained my frustrations to Tilly, he literally spoke over me and responded with, "Lady just pay the bill and get out of my store. I don't want to hear your mouth anymore". If you think I am lying, PULL UP THE CAMERAS. He then stood there, not processing my payment. And when I told him I was needing to leave he threatened to call the police on me for walking out on a payment THAT HE WAS NOT PROCESSING. Then he literally just walked away, into the bays. It was the other Manager, Tony, that was the ONLY great thing about my experience. TONY deserves a raise, as he was what good customer service is all about. Needless to say, I will save the religious comment Tilly made for my letter to Corporate but I would be remiss if I did not warn others about Tilly. To the GM John A.--- please consider this review your heads up for the letter I will be sending to Corporate. You have a liability on your hands with that man. If you would like to discuss this further, I'm sure you can grab my number out of the system. Tilly knows who I am.

Refusal to honor battery warranty…read more I brought my car in multiple times to have the battery tested, and each time I was told it was "good." Yet within less than three years, I needed jumpstarts more than once--clearly the battery wasn't fine. I even had the car checked by both a dealership and a private mechanic, and they all pointed to the battery. Before coming in, I called and spoke with the manager, but once I got there, they still refused to honor the warranty. Very disappointing--no accountability, no consistency. I wouldn't trust this location for accurate diagnostics or reliable customer service.

Cost is similar to dealer Good staff; efficient and…read morehopefully quality. Replaced air filter as needed.

My daughter dropped her small, compact car off for AC freon add and an oil change. They charged her…read more$475.00 for those TWO items...they tacked on a 35.00 shop charge AND 99.00 "diagnostic" which they did NOT tell her they would charge that.... I am disgusted. Most pep boys are run by fair and honest people. DO NOT TAKE YOUR CAR TO THIS PLACE! OR IF YOU DO: WATCH THEM LIKE A HAWK! Changing my review to three stars. The owner took the 99.00 off, because my daughter was not informed about cost of the diagnostic. Still, be careful!

Can't recommend this location or company. Better off going to Tires Plus. Dropped my car off at…read more9am, not ready until 1pm, had an appt and it was a simple oil change with tire rotation. It was a Tuesday, so not a busy weekend day. They do not offer free tire alignment checks nor do they show all the inspection that Aaron, a front desk worker, said that appointments don't guarantee that your car will be taken in at that time. It just means "the next available slot". Whatever that means? Terrible experience. Go down the road to Tires Plus. There were multiple customers in line here too and some were complaining as well. Not a good impression was made.