Price was quoted at 1,500 for labor $800 for motor that escalated to 3800 by the time they were…read moredone it was 3900 it cost us $1,200 additional more dollars to stay here they refused to even fudge on the motor we got the vehicle it's been 2 hours maybe at max out of their parking lot and cylinder 2 misfire already nothing but problems they've done nothing but give us junk lies and their thieves

From the owner: What Makes Jax Prime Special?…read more At Jax Prime Automotive & Auto Sales, we do things differently. We’re more than just another mechanic shop or car lot — we’re your trusted partner for honest service, real savings, and dependable cars. -We offer the lowest prices in town — and we back it up. -We’re a one-stop shop — from diagnostics to full repairs and affordable auto sales. -We treat every customer like family, not just a transaction. -We don’t push unnecessary repairs — we earn your trust first. -We just renovated our shop to make your experience cleaner, faster, and better. -We support the local community and take pride in helping our neighbors drive safely.

Absolutely great service, knowledge and fair pricing. The best auto repair facility I have ever…read moreencountered. Recommended highly.

The fastest car repair in Jacksonville, Florida. Great communication and fast service!read more

We purchased our SUV new toward the end of the pandemic. We have all our service done at Lucas…read moreHonda. Usually it's about an hour or a bit less for a basic oil change. I'm not sure if Lucas Honda has changed their service policies or if it was just the service advisor I saw today. This time a basic oil change was about 80 minutes and might have been longer if I did actively question the time. My service advisor did not update me on the status of my vehicle, and a bit over an hour I started hunting him down for information. Apparently the service was taking this long because of the hand wash and vacuuming that is done as part of the oil change service. Unfortunately, the car wash left the windows pretty dirty. When I went to check out, the discount coupon I used was not applied to the account and I had to wait even longer for a manager to come over. He did make it right and applied a better coupon than the one I had. Bottom line - go with plenty to work on while waiting for your car.

I must first say this experience is only getting a star because of the outstanding service I have…read morereceived from the service department over the years. I have brought every Honda I have ever purchased here for my maintenance even though I bought them from different places. This time unfortunately I went and bought a new car from the sales department. They are nothing like the service department. I brought my old Honda Civic in for a routine oil change and saw a 2024 Civic that was beautiful. I told the sales team I want this car but I only have ONE request; DO NOT RUN MY CREDIT MORE THAN 2 INQURIES. The next day I get credit alerts that they are running my credit with hard pulls. I called the manager Ricky Rubarb who was screaming at me on the phone stating he didn't do that and basically he didn't care because I have already bought the car. I called VyStar to confirm and they said it was definitely Lukas Honda on the day I purchased and the next day when I was not at their establishment. Instead of being kind and helping he chose pride to not admit a mistake. I called TransUnion who stated this is an EASY fix with just a one or two sentence letter from Honda. Ricky screamingly refused to. He severed a multi year customer relationship because of pride and now I have to go through the FTC and file a fraud claim BECAUSE I DID NOT AUTHORIZE MULTIPLE INQUIRIES. This is fraud plain and simple. The most disappointing part is now I have to find a new service department; they are so great. Get your Honda fixed here but purchase it somewhere else. They are either liars or afraid to admit mistakes. THIS WAS SUCH AN EASY FIX! Terrible sales department. I approved Capital One Bank and Community First Bank and that's it. Rick tried to say he told me about VyStar but even if I were to let that go he ran it AGAIN the next day without my permission. THIS IS INSANE I HAVE TO BE TREATED THIS WAY AFTER YEARS OF BUSINESS. I have to see this thru because inquires stay on your credit report for quite some time. I am deeply saddened by this situation.

Leandra Jackson at the West Jacksonville CarMax was exceptional. She explained the car buying…read moreprocess and showed me the cars that best fit my expectations and needs. Leandra was never pushy; I feel this was the greatest part of the experience since I was very worried I would purchase a car that was not going to meet my long term expectations. She continually supported my judgement and made my overall car buying experience positive. Leandra has the qualities that make a Salesperson great at her job. She is truly a 5 Salesperson. Leandra, Thank You Once Again Ruth W.

The salesmen could not have been less interested. Kept asking what car I wanted appraised. I came…read moreto buy a car! Turns out I was at the wrong CarMax. When Marcelo gave me the address for the right one, he gave me the wrong address! Intentionally, I am very sure. This was the WORST CarMax experience I have ever had. And we have bought more than 6 cars at different CarMax locations in FL.

Great values backed by a 90 day warranty! Knowledgeable and friendly staff with a good selection!…read more No hard pressure, patient, helpful and a real pleasure to do business with! Very thorough evaluation before reaching their lot.....I'd recommend Real Good Deal Auto Sales to anyone!

A no frills car buying experience. Have cash, buy car. The price they list is the price you pay,…read moreplus tax and title/registration. Most of the cars they stock are under $5000. I bought a 2005 Mazda 3 for $3995. 4 months later and it runs just fine. Great if you're looking for an inexpensive first car for a teen. I would ship here again. Very small family owned business.

Talk about PREMIUM LUXURY. We stopped into Cadillac because we wanted a new vehicle but wasn't sure…read morewe would be able to make a final selection. Lanisha helped us narrow our options and offered us a supreme level of service. We were able to stop in the cafe and received complimentary coffee, sandwiches and cookies. Overall the experience was amazing and we felt very well taken care of. There was no rush at all and we feel happy to truly be apart of the Cadillac Family at Fields.

This review is for service only. I have not purchased here. The service team is great and spent a…read morelot of time chasing down my extended warranty info. I have always been given updates throughout the wait time, which is much appreciated. Knocking a star off, because the tables in the waiting area are usually dirty, as is the 2 workstations behind the waiting area. I work while I wait, so this has been a little frustrating.

I am not one for leaving bad reviews, but I have to share my experience with their Service…read moreDepartment. This will be a long one... I purchased a speaker from the GM accessories website and paid to have it installed at this location. I was notified via email that the speaker was delivered and promptly scheduled the install for 7am on a Friday. I drop off my vehicle and the service advisor said that it would be ready for pickup by 1pm (should be ~1hr job so was confused on the timing, but ok). 1pm passes and I never receive a call that it is ready, I call multiple times with no answer, so I head in around 3pm. When I get there, my service advisor left early for the day so they pass me off to someone else. I walk back to the shop viewing area and see my vehicle with nobody on it so I think that it's ready to go, except I find out that nobody has even started on it and now it will be ready by 6pm. Upset that I scheduled install for 7am, been ghosted as far as communication, and now won't be ready for another couple of hours (11hrs for a quick install), I pack up my speaker and choose to install it myself. On the way out I ask about refund for the unfulfilled installation, and the (new) service advisor states that "the lady who cuts the checks is gone for the day, so someone will follow up Monday". Monday came and went, nobody reached out. I called Thursday and they said the Service Manager who would authorize the check is out for the week, but they would leave a note for him to call. Nobody reached out. I called the following week and left a message with the Service Manager, nobody returned my call. I called the following week and was told there was a problem with the check machine. I called the following week and was finally told the check would be cut next Monday and should be available for pickup on Tuesday. To wrap this up and demonstrate the final showing of incompetency by Coggin Service Department, I wait an extra day to come in because my confidence in their Service Department's is now nonexistent. When I arrive, I am escorted back to the Service Manager's office and he proceeds to reach into petty cash to pay me for the refund. Uhhh...what? All this talk about the "check lady" and "machine's being broken" and "check authorization" and it's just a simple cash refund from a desk lockbox? You have to be kidding. I laugh, collect my refund, and leave without a peep. To summarize, their Service Department provides inaccurate timelines, has poor communication/customer service, dodges/consistently lies to customers, and should not be trusted. Negative stars if I could leave it and definitely will never earn my business again.

Normally I would never give a challenging dealer another shot. GM still working here and had…read moreasked for second chance. I tried to obtain his business email thru their chat and employee contact and they demand call. Call ???? Is this 1984 ??? This business needs a serious revamp to bring it into 2026. Clients don't want to play on phone and spend hours in a stealership, they want a quick retail experience. I'd rather buy a unit from CarMax at full asking price than deal with this type of old school behavior.

I don't know if it was the time of year, but this dealership seemed to have a low inventory of some…read morecar models. That didn't end up being a problem, and I found something that I liked with the help of the fantastic sales person, Maada. I didn't buy right away and Maada called later that same day with a better offer. When I returned a couple days later, management did not want to honor that offer. We did end up getting close enough for comfort with Maada's tireless assistance. Finance was awesome, and the whole process went very smoothly. Overall, Maada, John (I believe that was his name) in Finance, and general staff absolutely get five stars. Management drops that down to four.

I visited Keith Pierson Toyota on April 26, 2026, to purchase a 2026 Toyota Crown Signia through…read morethe Costco Auto Program. The sales team boasted that Keith Pierson is the only Costco-participating Toyota dealer between Miami and South Carolina, and closes some 300 Costco sales a month -- which makes what followed all the more troubling. Any meaningful discount was immediately negated by egregious "dealer required" add-ons that appear nowhere on the vehicle's MSRP window sticker. "Dealer Required" is a fiction -- it means the dealer pre-installed items on the lot and is attempting to make them non-negotiable. The Costco program compounds this: member pricing is presented as a fixed, pre-negotiated offer, which means these inflated add-ons are effectively laundered through Costco's brand as a take-it-or-leave-it package. The program that is supposed to protect members from dealer manipulation instead provides the mechanism for it. While the initial Costco vehicle discount was a respectable 8%, the "mandatory" Appearance Package added $3,993 to the transaction -- a dealer-installed item with a fair market value of perhaps $500 -- partially offset by a 15% Costco discount that only existed because of the inflated base price. A second "mandatory" Vehicle Accessories package retailed for $2,495, discounted to $1,996 through the Costco program. The practical result: the Costco vehicle and package "savings" of $5,323 were entirely consumed by $5,390 in manufactured add-ons. Even more egregious, the final pricing page inflated the car's "Market Value Selling Price" by $1,582.50 --to $60,800.95, a number that appears nowhere on the window sticker -- then subtracted that same amount -- except for $1! -- as a "discount" to make the total Costco savings appear to be $6,904.57. The vehicle price didn't change by a single dollar. They simply added a fictional number and then "removed" it. That is not a discount. That is fabrication. When I raised these concerns with one of the dealership's Costco agent the following day, he defended the add-ons with "every dealership does this." He sent a revised offer with the accessories package quietly removed but the appearance package retained, and assured me no better price was available elsewhere. I purchased the identical vehicle -- same factory spec, same MSRP -- from another Jacksonville Toyota dealer for $1,100 less than Keith Pierson's "best" revised Costco price. The Costco brand lends a veneer of legitimacy to this dealership that it does not deserve. Members reasonably assume the program protects them from exactly this kind of manipulation. It does not. Keith Pierson uses the Costco framework as a negotiating ceiling, not a floor -- and as the only Costco Toyota dealer in a large regional market, consumers have no program alternative. I'd encourage the Costco Auto Program to audit how dealer-required items interact with member pricing at this location. As written, the program provides cover for the very practices Costco members assume the program is designed to prevent.

I've never had a better experience than I had yesterday at Dalva motors. Kevin and Danny are…read morereadily accessible and have great attitudes. I was really humbled by my experience at this smaller dealership they cared.

Nice to your face. They said they fully inspected the car. Mine has an oil leak. They said they…read morewould fix it. I left it with them, they fixed nothing, and told me it was all better. The extra work of getting it actually inspected then getting a lawyer isn't worth it.

My wife and pups are hard on cars (beach, dog parks, etc, etc) so we're buying a gently used…read moreconvertible @every 3 years. Got to say, the experience with Audi Orange Park was awesome! Brad our salesperson was great and transparent on the pluses and minuses of the car. Finance guy was easy to work with - might be the easiest transaction I've ever had.....everybody there was friendly and helpful! As far as price - they gave me a more than fair price for my trade in and their add on packages (yes, I'm not nuts about them either - but everybody's got to make a buck, right?) actually seem to have some use/value. I travel a lot for work, and it's important to me that if I'm not around, my wife has a dependable car and a group of people who will take care of it and her needs. I think (hope) I've found that in Audi of Orange Park!

If you like being strung along and disrespected this is the place to go. What a joke.read more