I travel 30 miles to this practice and I have been for several years. Kind, professional staff!!…read more Clean waiting area with social distancing chairs. Temps are taken upon entry and Mask Are Required- thank you.

I came to Dr. Baker's office after having some past bad experiences at other doctors, so I was not…read morethe most trusting and accepting patient. She and her awesome assistant Missi put me at ease immediately. They and the entire office staff are genuinely kind people who care about people and you feel that the minute you walk in. I have been in for procedures as well as rechecks and they are all just as helpful, caring, and accommodating whether it's a Monday morning or later in the week. Doctor Baker seems to embrace new technology and procedure changes and adjustments as they come along. I have never gotten the vibe of that old school, resistant to change atmosphere I have found in other offices. As procedures are done, Dr. Baker explains what she is doing and is continuously conscious of my comfort level. Her assistant, Missi knows her stuff and the two of them work perfectly together. Missi is very attentive and concerned about discomfort as well. Even my chapped lips were tended too while I was there. I was also offered a blanket before my procedure. I have always left there with all my questions answered and complete instructions for my aftercare, prescriptions, and a realistic expectation of upcoming pain levels and duration. I also have the Dr.'s cell phone in case I have any issues. I would prefer to not have dental work done at all, but since that's not an option I feel blessed to have found them. This is a great doctor with an awesome staff.. right down to scheduling, payment processing, and acknowledgement of your arrival and departure. If I could I would give them more stars. Who knew I could ever give a great review to someone cutting into my gums!!

The older woman working there Tara Turner is attempting to extort money from me because she…read morescheduled an appointment for me on October 13, 2025 that I did not confirm; she want me to pay for an appointment that I did not schedule or confirm. This is really funny because I schedule an appointment the week before and I went to the Lawrenceville office for the appointment only to find out that my appointment was canceled because I did not confirm. I have nothing bad to say about Dr Lee. I never confirmed an appointment. I see other posts that highlights the negative customer service. Following the last unfortunate and unprofessional conduct of the workers at the Lawrenceville location, I called my dentist, Dr. Erin Pickwick, on Tuesday, October 14, for a referral to another periodontist. She recommended Dr David Pearson. Therefore, I disconnected myself from the practice well before Tarra thought it was a good idea.

I've been spending a lot of time at this practice over the past 2 years. Initially I was sent there…read morefor gum recession, and it took two procedures to fully cover the area that was a problem, but they did a great job doing so (and told me up front that because of the extreme nature of the graft site and the recession that it would likely take two times around, so this wasn't a shock). They gave me the quote up front on the cost, so I knew well ahead of time what to expect, and the dollar figure was right on the money. I have been back for a lot of follow-ups to the surgeries as well as cleanings, and will keep coming back because the staff is so great! The drive down there is well worth good care. It's hard to find a competent dentist with friendly staff and a good atmosphere. You can't beat this place!

horrible run away, unprofessional…read more inexperienced and unsafe dentistry. Hurt folks and then did not want to help. Any body but this office, wish i was warned. Worst experience ever, dont let a nice office fool you into thinking they know what they are doing, inept.

The hygienist was awesome and did a good job. After the cleaning I had a horrible experience at…read morenorthpoint periodontics today. A newly joined periodontist did a so called 'thorough examination' and losen the fixtures that was done on my tooth in a previous visit that costed $5000.This was without even explaining what he is going to do. I am going to watch the damage he caused for the fixtures

I requested a cleaning service, and when I showed up, they started doing X-rays and exams without…read moreasking me. After performing them, they wanted to charge my insurance, and whatever the insurance didn't cover, they wanted to charge me -- all without prior authorization. The same thing happened to another member of my family, so it clearly wasn't a coincidence.

They were great! Worked me in while had a dental emergency. I was a new patient. Everyone is…read morepolite and friendly.

I've been going to this dental office for about ten years now, and I haven't experienced any…read moreproblems for as long as I've been here. The staff are extremely respectful and are accomodating to Korean patients as well. The dental care here is also very professional, and the waiting room is very nice as well.

The male dentist who scaled my teeth went pretty ham on me. I've never had scaling that rough…read morebefore. I asked a dentist friend and he said that's not unusual but I didn't like the feeling. My wife had a female and she was gentle. That's not the problem. The problem is the upselling. We got in with their $59 first time client cleaning and examine. Great deal! But I also assumed upselling was in order because of the sale and I've had many dealings with Korean businesses. I'm Korean BTW. Then, he proceeded to begin setting up for a deep clean without asking me first. He simply stated I needed it and assumed I would agree. I stopped him and asked the price difference and he said it was substantial. I told him to do a regular cleaning and he seemed a little disappointed but he did. I know my wife has some dental needs but they told her she needed $3000 in work. Maybe. But I didn't feel 100% comfy with that diagnosis because of the way they went about it with me. The office is set up nice. The waiting area is huge with plenty of couches, TV, tons of magazines, and even a full body massage chair! But some lady put hair grease all over the headrest so I didn't use it. Yuck. The receptionist was friendly and the employees were helpful. Their gift package had some good stuff in it as well. But the assumed acceptance of the upselling was annoying and didn't settle well with me. It makes the client feel uncomfortable.

Absolutley Amazing! My 19 year old had a traumatic experience having her wisdom teeth removed…read moreseveral years ago leaving her lots of anxiety with dentist. When she recently had an absecst she was terrified to trust a dentist and had so much anxiety at the beginning. Dr. Lail was so incredible at making her feel comfortable, very easy with her while doing an open and drain to get her out of pain. I am so thankful she now feels she can trust a dentist again. An answer to prayer! Carrie Osteen Kylee Osteen

a year ago I…read moreabsolutely love my dentist office. Everyone is MAGNIFICENT, FRIENDLY, AND VERY PROFESSIONAL especially Mrs. Bobbie, Mrs. Maxine, and Dr. Moss. These three ladies are beyond PHENOMENAL. I would without reservation recommend Lail Family Dentistry

I also did not see old review and find the reviews are correct…read more They really don't care for their patient and if you ask for insurance coverage then person on the line say insurance covered. find out they are not on the Insurance network and charge us extra and person pick up the phone she rude and hang up the phone.

just now NEW I wish I…read morehave read reviews before I chose this practice. They obviously don't care about patients and don't know good customer service, and Alex, dental assistant has the worst ill manners. I took my parents to this office due to referral from my general dentist. The first consult, parents got oral X-ray. My dad kept saying the bite-wings hurt him. He said that the plastic cover for X-ray device has sharp corner cut his gum, hence, it hurt him. I told Alex a couple of time that my dad said it was painful. She immediately asked me " do you do X-Ray?" . It doesn't matter who I am and if I do X-Ray or not, you are hurting my dad and he is complaining about it. My mom had the same complaint when X-Ray was done because the plastic cover was so sharp. Today, after the oral surgery, she tried to put the gauze that she placed on a dirty table to my dad's gum. I told her that , then she said " let me do my job. You put the gauze on the table" . I caught her using the dirty gauze but she said it was me and upset . The front desk are rude and unas hell. They will put you on hold then hang up. You will call back and go to voicemails. The office manager needs to do better job on hiring good staffs and then know how to train their employees well. I definitely will tell my general dentist not to refer any patients to this place. And I don't want to come back to this place.

The staff at Duluth Dental Smiles are so friendly, professional, and efficient in their…read moreinteractions with their patients. As a long time patient of the practice (formerly Walls Dental) the transition to the new practice under Dr. Asokan has been a seamless experience. Ladan, the hygienist, transitioned with the practice and is one of the reasons why I am long standing patient. Otto, who now takes care of my teeth, is very knowledgeable and is an invaluable asset to the staff. Dr. Asokan is wonderful and I am a vey happy patient. I highlly recommend Duluth Dental Smiles as your go to practice for all your dental needs.

Ever since coming to Duluth Dental it's been and amazing experience. Would recommend this place to…read moreeveryone I know. Definitely my favorite Dentist by far.

Great care and services. The financial part is explained very well, they don't do in or out of…read morenetwork but still reasonably priced for most services. The office is always clean, they communicate well, never a long wait and the doctor is easy to work with. Definitely recommend!

I had an appointment with them and went in at the scheduled time. It was difficult to find since…read morethe address had changed but I finally found it with only minutes to spare. When I got there they told me that they needed a drivers license. I told them I was not comfortable with that and that if they would allow me I would bring a passport on the next visit, I was going to have several. The rather large lady at the front who by the way was extremely rude the whole time, told me that they could not wait for that. She said she needed my license NOW! I asked her what she was going to do with my license and she said "I am going to scan it in the computer and upload it to the cloud"! I told her there was no way she was getting my license if that is what she is going to do with it! After a little more back and forth she asked me to hold on and went to the back. She returned and told me that they would be canceling my appointment because they have issues with trust! Wait a minute! They have issues with trust! They are the ones going to be poking in my mouth! I have sent them 2 collection letters now due to the fact that cancelled appointments incur a fine (their policy not mine). They cancelled the appointment without 48 hours' notice, so they have the fine payable to me. You see you can't have a policy that is only 1 sided. That is the law, the policy is for all parties. I am about to send them to a collection agency on this point. I normally don't write this kind of review, but it is important for you to know what you are getting into before you go and have to deal with this terrible place and specifically this terrible woman!

My first time going there. Everyone was professional and friendly. It couldn't have been any better.read more

Dr West is very professional, and personable and good at what he does. The staff is also equally as…read moregood. Every one makes you feel comfortable and at ease. We highly recommend this practice. Thanks! Johnny and Sherry