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    Motors Northwest

    3.3 (169 reviews)
    Open 10:00 am - 5:00 pm

    Services - Motors Northwest

    Auto loan

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    Check engine light on when leaving lot after purchase

    So, Wife and I purchased a 2015 Tahoe from Motors Northwest on 04/19 and when we went to leave the check engine light came on. Salesman (Carl) stated they will fix it whatever it is and it was Saturday evening and no open shops to look at it. I filled up the SUV that evening and the gas cap was loose while driving home I thought I smelled gas fumes. I checked the code and it was an emission code and stated possible loose gas cap. I reset the system and erased code. I made contact with Amanda at the dealership and told her would be in Monday to drop off keys and about the check engine light issue. 04/21 monday I returned to Northwest Motors with the rest of my keys to my 2022 trade in I told the salesman what had happened and was told that if it comes back on to let them know. 05/05-05/06 I have been in contact with Motors Northwest regarding check engine light coming back on and told them was coming in to get it looked at and it was the same code so clearly an problem exists and the loose gas cap was not it. 05/06When I pulled in and walked in the door the salesman (Carl) was extremely rude no greeting or anything, when I mentioned about getting the vehicle fixed, he ushered me out quickly. I was pointed and shown where their repair shop was and waited for someone from Motors Northwest to tell me what to do, after all this salesman told me the dealership would take care of it.I waited 15 minutes no salesman. I finally went into repair shop and had to make numerous contacts at Motors Northwest to get vehicle looked at and the repair shop needed authorization to look at and diagnose. I talked with Mechanic and told him about the gas fumes coming inside vehicle and it was the same code as before. Mechanic sent over estimate to fix. Mechanic stated he ran tests and valve not opening which why fumes coming into vehicle. 05/07 I am now being told that Motors Northwest will NOT fix vehicle and not honoring their word, vehicle cannot be driven with the fumes coming inside. In 2 weeks since purchase I have driven a total of 150 total miles so obviously this was an issue before and looks like was hidden in order to sell vehicle.

    Business Card
    Timothy T.

    My wife found a vehicle listed on FB Marketplace through this dealer. Upon arrival we spoke with Nick who was super helpful and very laidback, absolutely no pressure. He helped us find the vehicle on their lot, he was very knowledgeable on the vehicle history and info, provided the carfax and let us test drive. My wife loved the car and it checked all the items on our list so we sat down to talk some numbers. We came in with a pre-approval letter from our credit union and Nick helped us check through their in-house financing for a better rate and we were able to secure a loan with an even lower rate and monthly payment! He even went to bat for us to negotiate the absolute lowest price for our new car. Super stoked with this experience, and I would definitely recommend Nick Romanov or any of the other reputable sales representatives at M Motors NW!

    Ford 2020

    Tony T was great, awesome guy, we were able to negotiate to a very comfortable price. My girlfriend got a great condition, low mileage 2020 ford and we are exciting for the new car in the family!

    Channing my salesman was awesome. Smooth buying process and would send friends and family to see him.

    Katelin M.

    Warning: Fraud. Finance manager told me to get financing through CapitalOne, which I did. After - I was still required to apply for financing through their website. My credit score took a 21 point hit! We were ready to sign the paperwork and they would not sell me the car without buying their Extended Warranty. This is Ad Fraud in Washington State, completely illegal.

    Just a shout out to Jordan saying thanks again for going above and beyond to get us the best truck ever. Thought you might like to see what all we have done to customize it. We upgraded the brakes to drilled and slotted rotors and ceramic pads. We put a perfomance chip in it. Tinted the windows accented the paint job and put a new deep cell battery in it for our next upgrade, wheel lights and ground effects. We still get comments daily from people every where saying how much they love the truck, especially the color. If you are reading this and are looking for a dealership where everyone will go the extra mile for you, in a totally laid back no pressure atmosphere, that has great vehicles at even better prices Motors Northwest is what you are looking for. They are simply the best.

    This can't be excused, the consumer gives up their life for the dollars they earn! MN hides fees with no integrity about it

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    2 years ago

    Great experience here ask for Nick he got me a good deal on my Tacoma. Keith even gave me a snack

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    Page 1 of 5

    Ask the Community - Motors Northwest

    Review Highlights - Motors Northwest

    So I came back to see Bill,JT and the rest of the crew here at Motors Northwest to trade in my 2010 Ford Fusion.

    Mentioned in 12 reviews

    Read more highlights

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    I purchased a 2019 Sprinter van from Payless Auto Sales for my transportation business. Within a…read moreshort time after the purchase, the van developed serious engine problems that eventually required an engine replacement, costing me thousands of dollars and causing significant downtime for my business. After the failure, multiple mechanics identified issues that I believe existed before I purchased the vehicle. I also found a vehicle history record showing a fluid leak inspection shortly before the sale. Based on my experience, I believe these concerns should have been disclosed before I bought the van. I was disappointed with how my concerns were handled and felt I had to seek help from outside agencies while trying to resolve the situation. This experience created major financial stress and delayed the start of my business. My advice to anyone considering buying a vehicle here is to have it inspected by an independent mechanic before purchasing, carefully review the vehicle history, and keep copies of all paperwork. This review reflects my personal experience. "Very disappointing experience." "I cannot recommend this dealership based on my experience." "This purchase caused serious financial hardship for my business." "I wish I had obtained an independent inspection before buying." "Buyers should be extremely careful." "Do your own inspection before signing anything." "This is my honest personal experience." "I hope no one else goes through what I did." Very, very disappointing experience. I would not recommend anyone buy a vehicle from this dealership based on my personal experience.

    I purchased a car from them in October and they sold me a bogus warranty and GAP insurance. In…read moreDecember I had to have $1700 worth of work to replace the thermostat and the warranty told my shop to 'F' off and hung up on them. Turns out they tell everyone who files a claim that you cannot prove the parts were bad and they won't cover the repair. I knew this was not an up and up dealership but I like the car I purchased. Now I have to try to get out of the extra for the bogus warranty...you cannot tell me they don't know that what they are selling is no good. stay away from this place!!!

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    The easiest auto purchase I've ever made. The staff was knowledgeable, friendly and quick to…read moresatisfy my needs. Told them how much I wanted to put down and how much I wanted my payment to be and they made it happen. Amazing experience!

    We test drove the greenish 2007 Hyundai Santa Fe VIN KM8SG13D57U099373 listed as of this date. We…read moreliked the vehicle and drew up papers and left a deposit pending a pre-purchase inspection by our mechanic. When we went to look at it intially the dealer had the AutoCheck available, but not the Carfax which was strange since they have a big Carfax sign in the window. We also got some verbiage about how Carfax reported every little thing and wasn't necessarily accurate. I still paid for the Carfax when we got home ($40). What a surprise to learn the vehicle had been in an accident. This wasn't a dealbreaker as I still believed the "over-reporting" by Carfax the dealer told us and figured it was a fender bender. We went forward with the pre-purchase inspection ($100). My trusted AAA mechanic said the vehicle had been near-totaled and the damage hadn't been repaired very well. It was quite obvious when the mechanic showed me. I'm not sure why the dealer's mechanic didn't catch it. The car had been pulling to the right and it turns out this was due to a bent strut that hadn't been repaired. There were also some issues with the emissions equipment. The dealer showed me paperwork of what had supposedly been repaired when I noted that the vehicle had failed emissions in June, 2017. When I got home I realized what I had was an estimate, not a guarantee that the work had been done. The vehicle ran a little rough about 25% of the time so I asked the mechanic to look into it. He said it was running like it was "trying to throw codes" (in other words, emissions problems). My mechanic advised me to pass. I was cordial and polite, but told the dealer based on the pre-purchase inspection we no longer wanted the vehicle. When we returned it, the salesman (Martin) and the owner (Chuck) made all kinds of excuses about how the damage was minor and there wasn't anything wrong with it. They showed no interest in my report from the mechanic and kept insisting the vehicle was fine. I didn't say anything because I just wanted my deposit back without any hassle. Chuck remained cordial, but fast-talking Martin turned quite surly. I did receive my deposit back even though I spent $140 for nothing. I don't know how they could deny a report from AAA mechanic, or damage I could see with my own eyes. I didn't receive an apology nor was there any concern that someone could buy an unsafe money-pit. If there had been any regret or offers to fix the emissions and the strut, this would've been a different review. It could be a good car for someone with the problems fixed and full-disclosure of the accident. Honesty is worth gold, or in this case, a sale. If anyone wants the Carfax or has any other questions, please feel free to contact me.

    Motors Northwest - car_dealers - Updated August 2026

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