Stay clear from TireRack. They are dishonest and don't honor their guarantees. You know, when…read moreyou're looking for tires, and you're thinking, hey, you know what that "two-year road hazard included" sounds good.
Guess what. TireRack doesn't honor their tire guarantees. Here's my story.
Short story: DO NOT buy from TireRack. Stay away at all costs.
Longer story: I bought 4 tires in 2019 for $1,069.88 from TireRack, the another 4 245/45R18 Pirelli Cinturato P7 All Season Run Flat MO Run Flats in 2021 for $1,125.18. All the time, I thought, "you know what? It's comforting to know that in case something happens to these tires, they're covered." Well, after running TireRack tires for 3-years, something did happen. One of the tires blew out while on the highway. Yes, I was safe. Yes, it wasn't cool.
About the time I was thinking bummer, I need to get new tires now, I thought, "Hey, wait, I had the "two-year road hazard included." So, awesome, I'll give TireRack a quick call and have a credit to buy new tires. Well, not so fast.
I called TireRack. Apparently, they don't handle those claims. They contracted this out to nationalsafedrivers.com. Okay, no problem, find their website and submit the claim. I follow up. Nothing. I follow up again, nothing. Four months later, I get a cryptic reply that I need the TireRack receipt for the tires and the install receipt for the tires. I emailed ASAP Tire, who emailed me the invoice within minutes, which I forward to nationalsafedrivers.com to complete my claim.
Now they say they don't have enough paperwork. Hey, there is no more paperwork. First, 100% of this transaction was done through TireRack; second, I forward the paperwork 3x over 4 months.
Bottom line TireRack, hiding behind nationalsafedrivers.com doesn't honor their "two-year road hazard included."
If you care about your car and are familiar with running on tires you feel are protected, you won't find them at TireRack.
Don't waste your time as I did, preserve your time and family's safety, and go with a company that cares about their customers and the safety of their customers--and that my friend isn't TireRack.
Update 21-July-2021: Albert K. Thank you, I will check email.
For a claim filed on 9-Mar-2021, pretty slow response. You might want to revalue how timely you respond to customers. Also, I submitted the requested documentation the same day I filed the claim--back in March.