Purchase shampoo for my sister out of the JCPenney's in North Riverside because I work in that area…read moreI live near Orland Park so I returned the shampooed to the Mokena store such nasty attitudes about a return. The shampoo was never opened. It sat in my car so that I can return it and when I got there, I guess because it sat in the car with hot temperatures, it leaked a little well. Lori explained to me that it had been opened and they weren't sure if they could take it back I reassured her. I never opened it. It never came out of the bag. Well, I don't know. I'll have someone go to the hair salon to open up another and see if there was a seal that was on it as she asked another employee to do that. I told her it was never opened. It never came out of the bag well, I don't know that well, I'm telling you it didn't come out of the bag so if it wasted, it may have been due to the heat, but of course well I'll have someone do it this time. No thank you no smile on the face just nasty attitudes and I'm wondering is because of my melanin.

I was here this past Monday evening as I had seen some socks on sale online. Went to the checkout,…read morewhere the young girl immediately tried to talk me into signing up for a credit card. After I told her no she continued her pitch for me to get a credit card that I do not want. And even made her unwanted pitch a third time. Why does the word annoying come to mind... She rang up the socks at a higher than expected price, so I said I thought they were on sale. She said no they're full price, $22. When I got to the car, I decided to check the price online. $5.50 less. I decided to go back inside and I told her they are on sale online, can't you honor the price? Let's be real about JCPenney's situation. It was 7:00 p.m., I don't think I even saw five shoppers in the whole store. She said "No, that's an online price". That's all she had to say, she couldn't bother to say anything such as "I could ask my manager". I told her, get a manager for me. He came up front and adjusted the price for me. So what is the problem with the young brunette at the checkout who showed no regard for a customer satisfaction with her short and unhelpful answers? But, she was very willing to use words when she was trying to talk me into a credit card I have no need for. And not once or twice, but three times. I hate to see this story go out of business because there are few brick and mortar retail stores like JCPenney. If their prices in the store were as advertised online, wouldn't they bring in more traffic? And if they had something that resembled friendly and helpful customer service more people would probably shop here also. She had plenty of time to help me, there was no one in line behind me.

I was at Evergreen Park, IL TJ Maxx store trying to use an electronic gift card I received for my…read morebirthday to purchase items I selected. I could not use the gift card because the code issued was wrong. The manager, David L. was super helpful. I can't say enough about David L., Manager how he was patience, and provide overwhelming help to me as the situation was corrected. I highly recommend that David L., Manager be given a bonus and/or accommodation for the most outstanding customer service he provided me today (3/24/2026). -Customer at Evergreen Park, IL store

I really enjoy shopping at this TJ Maxx location! I'd say out of all of the TJ Maxx's in the area,…read morethis one has the most friendly associates. The best thing about coming here is honestly, I always find something in the clothes department as well as the beauty department. There's always a wide variety of sizes for the clothing and options for beauty items. Also, since the associates are so friendly; it makes the end of the shopping experience just that much better. I'd like to see the home section improved! I feel like there's a huge miss at this location for that. I wish there were more items to choose from and then I just feel like it's so disorganized but I think that's because of the lack of inventory. Overall though, I love this store and its location so much!!

I love WHBM, but when I do shop I shop online…read more I was on the quest for the perfect bridal shower dress and my friend and I decided to check out WHBM. The saleswomen were extremely nice and helpful without being pushy or clingy. They let me do my own thing but did offer lots of nice suggestions and assistance when needed. I didnt find my bridal shower dress, but I was beyond satisifed with the customer service that we received.

Employees are extremely rude and stuck up. You should not treat customers like we are fans asking…read morefor your autograph. They do not answer the phone. The entire time i was at the store I heard their phone go off and no one answered it and when i was at checkout they said they are not answering it. so not only are they disrespectful to the customers they are disrespectful to the customers taking time out of their day. Yea so save your time and get your clothes somewhere else.

Not impressed with merchandise here In general old navy as…read morea whole is not what it used to be

I have a love/hate relationship with Old Navy. I love it because the clothes are cheap and let's…read moreface it, I'm a pretty cheap person. I don't love it because everyone and their mom and THEIR moms all shop here, so you're not getting anything super unique. I bought an owl sweater at the Oakbrook Terrace location because I have an owl obsession. The way that it was displayed in the store, it had a collared shirt underneath it and it looked super preppy yet stylish. I ordered the sweater one size up, assuming that it would need to be a little bigger to put a collared shirt under it. When I finally found a collared shirt to match, the sweater was still too huge so I had to bring it back. Let me also note, that I'd bought this sweater 3-4 weeks earlier and it'd been hanging in my closet until I could hunt down the perfect shirt to go underneath it. I'd since lost the receipt, because everything always gets thrown out at my house. I was super nervous bringing it in that they would hassle me and I'd be stuck with this huge sweater. I came in this past Sunday and the line was horrendous--so horrendous that I contemplated just hanging my sweater up and grabbing the right size, but since I could never do something like that - I decided to wait it out. The line went really fast though. When I finally made it up to the register, I explained my plight to the nice lady and she told me that they didn't have anymore of the owl sweaters but I could pick out something else. Disappointed, I ran back to find something else and ended up with a brown/black and grey plain sweater. When I came back up, the lady told me that since I paid with my debit card, they could find my transaction. I handed over my card and in less than 15 seconds, she found my purchase. Lucky for me too, the sweaters happened to be on sale, so not only was I walking out with a sweater in the right size, but I was walking out the door $8 richer. Overall, my experience this weekend was a good one. The store was organized, the line moved quick and the cashier was friendly. I'm giving 4 stars because the team were great but don't expect me to start shopping here on a weekly basis!

A rainbow of styles is the best way to put it. They have a great selection of colorful clothes for…read moreevery occasion. K&G Fashion Superstore is a treasure trove if you love color. From the moment you step in you're greeted by racks and displays full of bright, cheerful options -- everything from bold statement pieces to softer pastels and playful prints. We call it being coordinated in the hood. You can match every item from hat to shoes. The merchandise hits a nice balance between trendy and wearable. Fabrics range from lightweight cottons and linens to polished blends and sequined party pieces, so you can find both everyday staples and special-occasion looks. Prices are very reasonable for the range offered. K&G is a go-to if you want to embrace color across all kinds of clothing from casual, work, active, and dressy. it's well worth a visit.

Huge selection of clothing! The clearance section had tons of sale items. I was greeted by at least…read more3 store employees. Everyone was very nice. Will return!

Coming to this place was an incredible find and it is a treasure Trove of unexpected greatness. The…read morebest way to describe a store is an affordable REI store combined with TJ Maxx! It's also owned by TJ Maxx too if you delve deep into this place. The selection here is very immense and there's something for everyone here. Tons of outdoor wear and accessories for that person that likes doing outdoor stuff. They have grocery items as well and it especially had my hard to find drinks and even liquid death flavors that I haven't seen in over a year. Me and my wife splurged here. They even have a changing room too. The lines move pretty fast too when you check out but overall I highly recommend checking this place that when you get a chance!

This location has a big selection and lots of variety. I was able to get some travel items for…read moreunder $5 a piece. They have clothes, workout gear, and some snacks. Downfall of this location is the checkout process. Slow cashiers.

First time to visit here. Stopped by to get gas in the way south from 57. The layout is different…read morethan in the city so a little disorienting. Seems to have similar products and same level of service. Bathroom is clean ;)

I came out of Costco today, my tire was flat. I could not get the tire off of the auto. Went to the…read moreair pump and ran into a Costco auto technician named Matt. With his expert advice I was squared away in no time. Thanks to Matt. "BIG LOVE" to Costco.

This is a wonderful place to shop always some for everyone if you have not been check it outread more

They are really slow and lazy and rude you can't even use the bathroom lying saying they bathroom…read moreout of order so the employee go to otherb store the man just promoted me to go next door and use the bathroom