With out a doubt, they are fast, reasonable with price and knowledgeable with my modine gas…read moreheaters.... I own The Gardeners Spot , without the commitment of O.G. Croteau, we could not succeed.

DO NOT HIRE THEM. They were installing a rented hot water tank through unitil . Additional plumbing…read morewas needed not covered by unitil so they told me what had to be done to bring it to code. I told them I have a licensed plumber who does work for me normally as I knew they would most likely cost a lot more than my normal plumber. I asked roughly how much it would cost to do the small amount of work needed. I was told by the tech around $200 but he said he couldn't give me an exact price, so I was comfortable as I thought it was fair and anywhere around that price I was ok with just to get it done. Almost 2 weeks later I get an invoice of $798.05 4x what I was told it would most likely cost. I called and spoke to them on the phone and they agreed to take off 10% of the most likely 40%+ mark up on materials. I was only requesting they take off the mark up on materials as I would never had used them had I thought it was going to be $800 where I would have most likely got that done for less than half what they charged. Their tech told me something I trusted and honestly would have been ok even anywhere near what I was told.

We previously used Harry Wells and later Heritage for plumbing and HVAC. Heritage had experienced…read moretechnicians, but their pricing was extremely high. Last year they warned us that our refrigerant was obsolete, and if anything major failed, we'd need to replace the entire system (coil + pan + outdoor unit). Their estimate was around $15k, which is a huge, life-changing expense for most households. The breaking point came when they quoted $1k just to replace a kitchen faucet. We ended up doing it ourselves. On top of that, yearly maintenance and repairs were consistently costing us $500+. When our AC started leaking (caught by Ring sensors), I had to look for alternatives. I had tried before but hadn't found anyone reliable, so I gave Thumbtack another shot despite past poor experiences--many vendors talked a lot, quoted high, and didn't seem focused on actually solving the problem. Some even lacked proper licensing. That's when I found Noble. They handle plumbing, duct cleaning, and HVAC. Their $89 visit fee was more reasonable than others. They performed initial HVAC maintenance and replaced an aging condensate pump, but when the leak continued, they came back at no extra charge to investigate further. They identified a crack in the drain pan under the coil. I confirmed this myself when they demonstrated how water leaked directly through the pan, and later when the removed part clearly showed the crack. Their diagnosis matched what Heritage had previously found, which gave me confidence. They explored lower-cost options like replacing just the pan, but explained the risks clearly. The coil joints were rusted, and replacing only the pan could result in a failure that would waste about $1k. A temporary patch also risked water leaking onto the furnace below, potentially damaging major components. As an engineer, that reasoning made sense to me. Ultimately, the only reliable fix was replacing the coil + pan and the outdoor unit. Their quote was less than half of Heritage's $15k estimate, which made the project feasible. We also bundled additional work at discounted rates: Duct cleaning Brush motor cleaning (had never been done before) Mini-split maintenance HVAC maintenance twice a year for two years A temporary window AC unit provided while waiting for parts I initially considered buying the equipment myself, but they explained that doing so would void the warranty, which I appreciated. Since they're a smaller company, I was cautious about making such a large payment. They addressed this by providing ID, company registration details (which I verified through the MA corporate database), and accepting credit card payments for added protection. The equipment arrived on schedule within two days. On installation day, they first completed a thorough duct cleaning using a vacuum system, brushes, and cameras, and shared before-and-after photos. There was a noticeable amount of buildup, so this was valuable. The HVAC installation itself was complex since our furnace is about 10 years old while the new AC system is modern. They even sourced an additional control board the same day to make everything compatible. Despite the long day (about 8 AM to 8 PM), they completed the work and also cleaned the blower motor as promised. The new system is significantly quieter and more efficient. They later returned to fine-tune the system when the weather was warmer and also completed the mini-split maintenance--nothing was forgotten. Overall, they handled a complicated job professionally, communicated clearly, and delivered exactly what they promised. While this was still a significant expense, we were able to address multiple overdue issues at once. I would highly recommend them for HVAC work and plan to use them going forward for plumbing and maintenance (faucets, water heater flush, filtration systems, etc.). They may seem young at first, but they are reliable, transparent, and capable. You can trust them to follow through and do the job right.

We had a problem with our heat and snow was expected later today. Mary sent out a techinician right…read moreaway, less than 2 hours. He quickly identified the issue and corrected it. We were lucky it was an easy fix and appreciated the speedy response and professioanlism.

Very late to appointments. And exceptionally rude to customers. Will definitely not be working…read morewith them again

I have been paying a monthly subscription of $40 to ensure I can get hvac service in an emergency…read moreb/c we are elderly and have physical challenges. In May the young Obie tech doing a spring A/C tune told me my outside unit had sunk and was not level meaning use of unit could damage it. He estimated cost to repair was $1400. I shopped around and found a company that estimated cost of repair at $500. Today , I told Obie to cancel my subscription b/c they were obviously trying to fleece me- a multi- year customer who is elderly and physically challenged. This is shameful conduct. Rafferty

Scheduled to get an estimate. Technician never showed up. I have to contact them afterwards then…read morewas told technician has an emergency and cannot make it. Disrespectful of someone's time. No follow up. Please advise.

Arrived on time and was courteous. Diagnosed and fixed a bathtub leak in under 20 mins. Will hire…read moreagain.

Called KW on Tues Jan 14th around 8am asking for drain service. Ken sr. arrived around 10am and…read morelooked at job. He said should be able to do Friday and that he would communicate to his son to send me a quote and get scheduled. Wednesday there was no contact, so I left a message late in the day asking for an update. Thursday morning, I called and got Ken jr. I asked for an update. He said what is this about? I told him and he said I will call my dad and get back to you. Thursday, Friday, Sat and Sunday go by with no contact. As I write this review it is Thursday Jan 23rd and I have heard nothing from either one of them. Needless to say, I got somebody else. I am baffled how they blew me off and wasted my time. Jan 23rd update: I just got a message from KW Plumbing after leaving a complaint on their website message form: Here is their response to my complaint of no contact. First lol, best of luck Second I'm a good plumber, I run this from my phone in my pocket... I'm a shitty secretary. I'm sorry

Royal Flush goes above and beyond. Their communication and loyalty to their customers is refreshing…read morecompared to other local businesses'. They've been there to help my grandmother on the spot with her water when her husband passed away and they've helped me with my first home anytime we've run into a plumbing problems. The value of the company goes far beyond plumbing! There is no one I trust more to call!

We got home from a brief business trip and.... no heat in our home. Yikes!…read moreRoyal Flush managed to squeeze us into their full schedule and made it up our hill on the same day, and then got the heat going. A very good thing for us in the January cold. Many thanks, guys!!

The Belli team responded to my inquiry within the day, arrived when they said they would, replaced…read moremy leaking pipes in a difficult to access location, doing what I take to be an excellent non-compromised job, and asked for only reasonable compensation. No ghosting, no gouging, just honesty and competency.

We've had Belli out a few times over the years, and I can't say I understand all the positive…read morereviews. At the first visit we were told by an employee that we would have to replace our garbage disposal, which turned out not to be correct. At our second call, the issue was not resolved (by Chris himself), and he had to send an employee out again the next day. Would not have been a big deal but on our third try with Belli, they refused to go out and get the needed part. That's standard for a plumber. But suddenly they had a new policy that they would not make any purchases because supposedly another client was unhappy with a prior purchase. They refused to listen when I told them I didn't care what they purchased, and Chris never bothered to respond to my email. Needless to say, we immediately hired another plumber who came right out (after purchasing the part) and did a great job, and this was our last attempt to work with Belli.

We had a problem with our heating system and needed a a new circulator pump. The company sent us…read moretwo excellent, professional and friendly technicians who did an amazing job...Arden and David!!! They did an great job and left our basement in pristine condition. So very knowledgeable and explained every detail. We also had the pleasure of meeting Sam a few weeks later on a follow up visit and he was so friendly and amazing also. We highly recommend this fabulous company!!!

We just had a mini split installed in our new sunroom. Eric came out quickly and early in the…read moresummer to give us a fair quote And we were able to schedule our install easily. The installation was done this week by John and Sam( I think). The guys were here two days, starting early. They were friendly and professional. They seemed to work really well together and worked happily And pleasantly. They protected my floor with a drop cloth and cleaned up well when they were done. They were responsive and returned quickly after the electrician's part to turn on our new unit, check its function, thoroughly explain its operation, and answer all of our questions. I would use this business again if the need arises and I fully recommend them.