Nicholas did the full groom on our Libby last Friday but only trimmed and not grinded her nails and a week later they are very sharp. Called but got disconnected from Juan. For 90.00 he could have done better. read more

had a wonderful experience with TLC Mobile Grooming. I got an appointment on short notice, my sensitive little girl got special shampoo and conditioner, and she was done in 1/3 of the time as a drop-off groomer. It was perfect for me and my fur baby. Brooke could not have been better. She took special care learning about my senior dog and gave me recommendations on how to groom her so she would be more comfortable. A big thank you to TLC I will be booking every month. read more

We have been using TMC for our cat Max for multiple years, so this review is overdue. He's a big, fluffy kitty and can be difficult to work with. They always do a great job grooming him. Special mention for Brooke who has been our main groomer for the last several years. She's is great with communication for making appointments or with giving updates if she's running behind schedule. She's very gentle with grooming Max and he always comes back smelling good, with a soft, silky coat. Based on my experiences, I can highly recommend Brooke and TLC Mobile Pet Grooming read more

TLC Mobile Pet Grooming - Say hi to Max - Pet Groomers Near Me

With most business closed due to the shelter in place buddy was in much need of some TLC!!!! His nails we too long, and his hair was starting to cover his eyes, so I needed to figure something out.I've never used a mobile groomer before, so I wasn't sure what to expect. I am 100% completely impressed with Tlc service and ability to get us in quickly. Their grooming van was fully equipped, and Brooke our groomer did a wonderful job. She asked how we like him cut and after a simple explanation and one picture she got it right on!!!! She was professional and extremely nice and outgoing. If anyone is looking for a mobile groomer, I highly recommend Tlc read more

TLC Mobile Pet Grooming - Buddy right after his appointment - Pet Groomers Near Me

I wish I had read reviews before allowing TLC to cut my dogs. Customer service: I had a relatively decent experience on scheduling an appointment they responded quickly and were quick to get us in. They were responsive over text and showed up on time. Hair cutting: I have never gotten my dogs back from the groomer looking like this. We have a mutt that was a bit matted and was in bad need of a cut so I warned Brooke that she doesn't like to be brushed and it would be okay to cut her short. She came inside squinting her left eye which we thought was a bit odd but we didn't say anything. As the night progressed our dog could open her eye less and less. I called Gail and told her what had happen and at first was very understanding and said she would take care of the vet bill and refund us for the dogs. I texted her to confirm the refund amount and she ghosted. I called her to again ask and she said oh well now I think we should only refund of the dogs and sorry about the vet bills. We will be taking her to the emergency to find out what is wrong with her eye and will report back. Our King Charles on the other hard doesn't get mats and was just needing a trim and his ears shortened and came back looking like I don't even know what. See pictures below. At the end of the day thankfully it's just hair. read more

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Whoever manages the truck is rude and irresponsible. While speaking to I assume what was a client at their door, had left a large dog with a metal collar unattended in the front seat of the van. The dog was barking and growling with its head out the window, scratching at the glass at passerby's on the street. When notified, the driver rudely dismissed concerns. Some people are fearful of animals, let alone an unattended large animal lunging at them from a window. I hope they don't leave other animals unattended in their vehicle and don't bring other animals into the vehicle when that one is present read more

Brooke did a great job with my Brittany Cody! She was very direct and precise with understanding what I wanted so there wasn't any miscommunication at all. He was really scraggly going into his groom and came out looking great! I don't ask for breed specific grooms just short so I don't have to get him a haircut so often. She delivered exactly what I was looking for and even came in lower in price than I was originally quoted! Will definitely call again! read more

TLC Mobile Pet Grooming - Brittany - Pet Groomers Near Me

Amy is amazing! This is our first puppy, mini golden doodle, and I wasn't sure who to go to for grooming especially during Covid. Amy is knowledgeable, caring and very helpful. Our puppy really trusts her and enjoys his time with her. read more

TLC Mobile Pet Grooming - Groomed puppy - Pet Groomers Near Me

Buff and his team are amazing! I highly recommend them They are thorough, and good with the animals.

Brook took such great care of my cat and dogs! It's so convenient to have the grooming services come to you! I would absolutely recommend Brook. read more

We've used TLC twice for our two large dogs. The first time, they just cut their paws. The second time we hired them to bring the whole mobile unit out and give our fur babies the full 9 yards with baths. They've shown up on time and provide excellent service. They aren't cheap but not expensive either. I'd recommend Gail, Liz, Buff and the crew anytime. read more

TLC Mobile Pet Grooming - Here's Giddy. She got some TLC. - Pet Groomers Near Me

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This butcher is the absolute worst ,Brook Is a menace. She should NOT be allowed to work with animals. My poor dogs hair is super uneven looks like she used a dull butter knife. Not to mention she literally cut off all the hair on his tail. He's never had it tail cut, maybe a trim. He's a pekinese, you stupid idiot of a groomer. I wish I would have read the reviews before I sent my poor pup to this lunatic. Because she's massacred other dogs, clearly from two years ago, still making the same mistakes Clearly from the pictures and the unhappy clients. Not to mention the piss poor communication. I'm going to assume it's Gail. Another gem there, Jesus!! So Brook didn't show for the original date scheduled and then Brook was about an hour late. I wish I would have realized it was a sign to not do business with these morons. Now my poor dog whom is 13 will never grow that hair back on tail. I'm beyond angry, Brook was specifically told DO NOT cut his tail. Or at the very least, she could of asked if she was unsure. But apparently she can't be bothered! And I paid $105 dollars. What a creep!! I'm so upset on what you've done to my dog, I cried. This company should be put out of business. Your basically stealing people's money, I swear a blind man without arms could have done a better job. I will make sure everyone knows what garbage your mobile truck it. Slack jaw employees, you and your company and especially Brook makes me sick. What you've done I can't fix. Get a new line of work! read more

TLC Mobile Pet Grooming - Hack job !!! Tail gone and choppy. This is extremely upsetting. Thanks again for ruining my dog. - Pet Groomers Near Me

We had an appointment for our dog today, we were sent multiple text reminders and we confirmed the appointment. They NEVER showed and NEVER called. We called, sent text messages and finally a couple of hours later we received a response. They forgot about our appointment...how do you forget but send multiple reminders? Perhaps they need to sink their electronic appointment app and their appointment book. Not a good way to do business. Maybe they just don't care about getting new clients?? Their loss. read more

My Russian Blue was groomed for the first time ever recently. Brooke came to my house and was a literal lifesaver for my cat. I received picture updates every step of the way so I knew he was in good hands! Brooke was reassuring, patient, very knowledgeable and kind. They helped make my cat look better than ever before and I recommend Brooke as a groomer to absolutely everyone, especially those nervous about first time grooming (and for those with cats!). Thank you, Brooke, for helping Duncan look his absolute best. Life time customer here!! read more

TLC Mobile Pet Grooming - Russian Blue Duncan groomed by Brooke! - Pet Groomers Near Me

Do not use their mobile service. If I could put no stars I would. First off, I had called and spoken with a groomer who provided me with the web addrrss. While talking we discussed my location and set a time/date over the phone and I followed up with the online application. Day of grooming comes around ( appointment 1-1:30show time) and no show. I have to call the groomer at 2 who tells me she is running late due to having to pick up her daughter and other personal excuses. Completely understanding, I wait another hour until the manager calls me and who tells me the groomer is late because I submitted a wrong address? Interestingly enough she didn't realize I had already spoke with the groomer about her circumstance. Time passes and the groomer tells me she won't make it until after 5 which wouldn't work for me so we reschedule. Day of appointment the lady arrives and takes my dogs to be groomed. The pictures speak for themselves on how good of a job she did. Both dogs are less than 15 pounds and completely obedient. Never once have I gotten my dogs back from the groomers with such a lack luster job. Belle ( the black dog) had bald spots from the groomer and wilson( orange dog) has so many uneven spots you can see the clippers strokes. Save your time and use another service read more

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I have been using TLC Mobile Pet Grooming for several months now after having a problem with a local groomer. Rosie loves the groomer and always looks adorable after her session. I learned of this groomer after seeing their mobile unit at my neighbor's house. TLC also has a boarding service which I used for a three day stay. Gail, (the owner) picked Rosie up at my home and dropped her off fresh and clean on the day I returned. Rosie showed no signs of depression or mistreatment. She came home happy and even put her front paws on gails chins for that final goodbye so Gail could pet her (Rosie is a small dog). I highly recommend this service. read more

TLC Mobile Pet Grooming - Pet Groomers Near Me

I've been using TLC for several years and have always been very happy with the results. Sonya is very caring and while I can't say my dogs love being groomed they are well cared for and look great when she is finished. Her schedule depends on traffic so I don't get upset when she is late. She always lets me know. I have a large deck area where she can safely leave my dogs if I have to leave before she is finished or even before she arrives. read more

Since our regular groomer is closed my husband decided to try this mobile service. I couldn't believe what they did. He looks like a completely different dog and not in a good way. Very upset with their services and will never use them again. I don't know how to cut his hair but I sure could have done better than that. read more

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I HEART CAMP TLC!!! Layla was a camper with TLC for 3 weeks and "we" had a fantastic experience. I had a wonderful, worry-free vacation while Layla made new friends! Camp TLC is kennel-free pet sitting run by people who love animals unconditionally. Buff and Gail truly go above and beyond. They have a solid breadth of knowledge and expertise as well as an extensive network of animal specialists, vets, and trainers who they do not hesitate to consult. Buff and Gail have an open mind and a warm heart when it comes to your furry family member. Layla is a rescue dog; she is going blind and and she is afraid of other dogs. Camp TLC gave her so much love and support that the experience helped her become a more loving, confident, and happy pup! Buff and Gail LOVE their campers and it shows. They tailored Layla's camp experience to fit her needs and she is a much happier dog because of it. Here are some examples: * Buff was sensitive to the fact that Layla is a rescue with abandonment issues so he worked with me to facilitate her transition to camp. * Buff used my commands ("focus", "leave it", etc.) to maintain consistency. * Buff and Gail frequently sent me pics and video of Layla was I was away. (see pics) * Layla made friends!! (see pics!) * Buff PROMPTLY responded to my emails. * Buff consulted his expert friends regarding Layla's PRA (congenital disorder that's making her go blind). * Buff gave me some useful tips and tricks when I came home. * Layla LOVES Buff too. Because of TLC Layla is now a better behaved, more confident girl. She now plays with other dogs, hasn't growled at other dogs, she's less finicky with her food, and she's more comfortable with herself. Camp TLC helped Layla become a happier dog and I'm extremely grateful to Buff and Gail. Layla is a TLC camper for life! read more

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Called to set up an appointment since my other groomer is closed during COVID-19. My dog is a little grumpy, so I gave fair warning. Gail asked me to get tranquilizers because none of her groomers wanted to work with a difficult dog (fair, but also no other professional groomers have ever asked me to drug her). So I called my vet and had an order placed. Gail cancelled the appointment that I had made, so I had to call back to get something rescheduled after I confirmed that I had purchased tranquilizers. Day of the grooming arrived. I drugged my dog, per instructions. The groomer did not show. Noone called and told me they were running late. I called and texted multiple times. Finally I left a voicemail and then Gail bothered to call me back. She said obviously they weren't going to make the appointment but offered for a time slot 3 HOURS from then, or possibly some time over the next two days. Didn't even apologize for straight up not showing to the appointment she had made (and I had confirmed twice). Obviously I was furious because I had unnecessarily drugged my dog (which she did not enjoy!). But then Gail asked me to have to give her more drugs later that same day, or again the next day? With no confidence that the groomer would actually show up, that was obviously a no. All around, horrible experience. Very unprofessional, and I will absolutely never use these services. read more

Very disappointed with the recent grooming our maltipoo received by Brook. We had put off getting him groomed due to the recent dog flu outbreak so he had become matted. In 30 minutes she was done and appeared on our doorstep with him... she was not holding him and he was off leash standing on our front porch. He could have easily run off (we NEVER allow him out front unless he is on a leash as we are on a busy street and it isn't safe - this was terribly irresponsible of her). He's less than 13 pounds so holding him should not have been an issue. I don't know if she had him walk off leash from the street or set him down once at the door, but either is absolutely not acceptable. As for the grooming job... he was shaved down from head to tail. She had groomed him twice before and left his tail long, but not this time. His tail was not matted and could have been brushed out. Typically we do close cut to the body, tail left long, short puppy cut-style for the head. His tail was not matted. But... His cut is uneven everywhere, and one side of his head is shaved down almost to the skin and the other side is 1/2" long. Also uneven along the top of the body (you can see the clipper track with longer fur along either side), long bits here and there... looks like she said f*** it and just took the clippers to him with no care or pride in her work. Compared to the two times prior, which were acceptable. It's fine if he had to be shaved down completely, but it should have been mentioned and the workmanship should have been far better. 30 minutes from wash to doorstep is too fast. Finally, my previously rambunctious, independent, happy young dog is shaking constantly (even with a sweater and the heater running) and is unusually attached to me and isn't as playful, as though he had a traumatic experience. I know my dog and his behavior is not normal for him right now. I have no problem paying a premium for good service. The price is not the issue. But my expectation is that the end result and experience will be something better than Petco or other hack groomer. After this time, not using this service again. read more

I'm so glad that I found Sonia as a groomer. My dog had seizures every time she went to get groomed. Having Sonia one on one at our house has made a big difference. I'm thankful I hadn't seen the negative reviews about the other groomers. I only recommend Sonia. We love her And look forward to her visit every month. read more

If you care for your animals, don't take them to this company. TLC came over and Brooke cut our dogs hair too short and cut the nails too short on one dog, which required a trip to the vet because it was bleeding, and the other dog hardly had his nails cut at all. Every time she comes over she fills up the truck with our water. We ended that. We let Gail know what happened on this last trip and she offered to refund our money of $160.00 and I guess that her offer was not sincere, because we never saw the refund. read more

I would not recommend this business. Staff is irresponsible. The owner is not much better. Made an appointment and showed up almost two hours late with no explanation. The owner of the company is rude and unapologetic. There are too many good groomers out there. read more

They helped me a lot with my foster pups during covid19. They were so patient and understanding.

I was very skeptical about mobile grooming and it turned out to be the best experience I've had for my dog he's an 80 lb Rottweiler mix the woman that cared for my dog today did a fantastic job everything I asked for was done taking care of my dog is now relaxing is clean shiny and gorgeous thank you for TLC I will be using them in the future and I will be recommending them through Facebook and many social media Stephanie you are awesome thank you for the great work you did have a blessed day thank you TLC for hiring people that care. read more

Just had a GREAT experience with Buf from TLC. He spent about two hours turning our wooly mammoth into a svelte French man about town. I called Gail on Sunday and Buf was here Tuesday AM on time... and the net result was amazing. Highly recommended! read more

TLC Mobile Pet Grooming - Pet Groomers Near Me

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This is a review from an outsider. I'm am having a garage sale next to this groomer. She is yelling at the dog, extremely loud. I can not imagine her being kind to the poor little dog in there now. Please do not use this groomer. If you do, I definitely recommend staying near so you can watch your baby. read more

TLC Mobile Pet Grooming - Pet Groomers Near Me

Many of you remember my original three-star review for this service. You remember because you gave me some great advice on fleas, flea foggers and egg cycles. You may have even added your own story to my accompanying thread, "Flea Saga." I gave TLC three stars because while I enjoyed their unique and convenient service (driving around to pick up pets for grooming), my cats still had fleas after the dipping. I admitted that it could have been my error and I was willing to give TLC another chance. That chance came when I was going out of town to visit friends in Sacramento. I planned on leaving on Friday morning and returning Sunday afternoon. Originally, a friend offered to come over and feed my cats on Saturday and Sunday morning, but I wanted to try another round of flea-killing. The idea was to come home to a flea-free house with flea-free kitties, armed with my great Yelper advice, six flea-foggers and the services of TLC Mobile Pet Grooming. Before I could even get them to come to my house, I had to agree to take down my three-star review completely. My cat-sitter volunteer was sitting with me when I got this call, and again offered to take my cats for the weekend. I refused. I really wanted to have a success with this groomer and throw up some more stars for their unique services. Gail originally agreed to come pick my cats up early on Friday and drop them off on Sunday around 7pm. It didn't surprise me, however, when I received another call asking if I could reschedule and have the cats come back home on Monday morning, since they are only in certain areas of the Bay Area on certain days. This was no problem, as long as the cats just got their professional-level flea-dip. I got another call a few days later, asking if I could just hand over the kitties a day early, on Thursday night, because it would be nicer to grab them while coming home that day than to have the cats in the vehicle all day. Yeah. I can see that point. I totally forgot to bring Gail's cell number with me while I was out of town and I wanted to see how they were eating, so I tried Google 411 to locate their number, forgetting that they weren't based out of San Jose. Google pulled no less than five mobile pet grooming services that were local. Wow, had I only known... I got my kitties back to me that Monday morning, nice and early, as requested. I was told that my cats didn't eat their food at all the first day. I expected that. Cat's don't travel or deal with new surroundings well at all. I was also told that they don't have fleas and didn't appear to be scratching. I was told that they did not flea-dip my cats because they didn't want to add more trauma to what they had already incurred. I have video taken the day they delivered my cats... you can clearly see two large fleas "bailing" off of my cat's face, and another burying itself in her whiskers, My smaller cat had eggs crusted to the bottom of her chin. Trauma or no trauma, those cats had fleas and it was making them miserable. I was devastated. TLC knew that I was flea-fogging. I spent over $30 on six cans for my small apartment. I spent $280 on a cat-sitting service that didn't come through on the most important part of the deal - get the fleas off my kitties! I was blackmailed into using a service that I find out later isn't all that unique, manipulated into adding two more days to my cats' stay-away, and put my cats through the trauma of riding in a stranger's car and staying for four days in a strange place, only to come home to a house that has no fleas and cats that still do. I should have taken my friend up on the cat-sitting. That would have cost me nothing and I still would have come home to fleas. read more

I loved using you guys for many years!! Your groomer Sonia was excellent. My two poms grew so accustomed to her...Sonia was great in confirming and always on time. The two times she was late she would always send me a text to let me know. The only issue I have had with your service is that I haven't been able to schedule again with Sonia. I just hope all is well with her! She was the best and I hope to one day use her again! Miss you Sonia! read more

I'm writing an update to share with everyone the horrid experience I had with Gail recently. I typically hesitate to give poor reviews, but she actually endangered my pet and tried to cover up an injury she inflicted upon him. SHE SHOULD NOT BE IN BUSINESS, NOR BE TRUSTED TO TAKE CARE OF OUR PETS. I came home to find Gail holding Zoey with a tissue around his tail. She said she had "nicked" him and not to do anything, he will be fine. He was in obvious pain over the weekend, and when I went to touch his tail he growled and nearly bit me. This is very unlike his typical sweetness. I called Gail the following Monday and let her know that he is not acting normally and seems to be in pain, and that I should take him to the vet, perhaps he had an infection from the nick. She said the vet may probably take the rest of his tail off. I was flabbergasted and asked her what she meant. She said she had "lacerated his tail pretty badly" and that I should not tell the vet who did it. She lied to me about what had happened and her first thought was to protect her reputation. I told her I was furious, that she had put his life at risk. After two trips tot he vet, rounds of antibiotics and having to wear a cone, it turns out he was finally able to keep his tail. At least Gail reimbursed me for my out of pocket expenses, around $200, but frankly she got off cheap. I will repeat: SHE SHOULD NOT BE IN BUSINESS, NOR BE TRUSTED TO TAKE CARE OF OUR PETS. read more

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If I could give negative stars I would. My 12-year-old cat had a 1/2 inch chunk of flesh cut out of his back somehow during grooming. Gail, the groomer, insisted it was not her fault. She thought the cat must have had some kind of lump there. A) If he had a lump, wouldn't I have felt it while petting him daily? and B) Isn't it the groomer's responsibility to know where the fur ends and the flesh begins, regardless of potential lumps? That's why I wanted to pay a professional rather than trying to groom him myself ... I was concerned about injuring him. I had to take my cat to the vet immediately, where he received 5 staples. The vet said the cut was ragged and looked like someone had cut the flesh while trying to remove a mat. Given that the cat had mats on his back, I'm going to guess that's exactly what happened. Where is responsibility for the actions? I am out $197 for vet bills. I spoke with the groomer -- not her fault, she expected payment at least for the other cat groomed before the injured one. I spoke with owner -- well, they're out the cost of the grooming. Are you kidding me? You injure my cat and you have the nerve to say it's costing you? He conceded that I don't have to pay for the other cat's grooming either. Gosh, thanks. The owner said something about the cat being alive, inferring that I should be thankful for that. Um ... have other pets not been that fortunate? To add insult to injury (literally!), the grooming itself was horrendous. For some unknown reason the stomach fur of this long-haired cat was cut to the skin. He had no mats; there was absolutely no reason to do this. Add to that the unevenness of the trim on the belly ... it's just awful! Honestly, i will strongly urge everyone I know to steer clear of this place! read more

TLC Mobile Pet Grooming - My cat after being groomed by Gail from TLC Mobile Pet Grooming. - Pet Groomers Near Me

TLC Amy did our Duncan again and he looks great quick also

Well, there seems to be a theme going on with mobile pet groomers and their customer services skills. When TLC showed up they were fantastic. Unfortunately, they have issues managing their customers information and appointment dates/times. I finally gave up on this business after waiting around for TLC two days in a row. The first day they did not have the correct contact information to confirm the first appointment, so they rescheduled their day and never showed up. I called and they set up an appointment for the following day. When they were late for that appointment, I called and the person who was scheduled to do the grooming had a completely different time than what was quoted to me just the day before. I have now reached out to another groomer. I have my fingers crossed, as this groomer also has yelp reviews and some of these reviews are negative for just the same reasons. It seems that all the groomers are trying to manage the front end as well as doing grooming. It would benefit them to hire someone to manage the phones and setting up appointments. Don't they understand that as convenient as it is for them to come to us, that we still need to set aside time in our schedules for these appointments? read more

We have experienced this place twice. The first time they arrived, they were two hours late. Second time I booked the appointment, it was a no show and when I called to speak to the person in charge in regards to the no show appointment, they said that the person that was suppose to come to our house was out running errands. She dismissed the conversation as if it was not a big deal. She then said that she was going to try to contact the person that was being sent to our home but then never called us back. When I tried to call them back twice, they did not answer their phone. Generally speaking, I would not recommend this place to any pet owner, especially if you are on a schedule or short of time. I would rate this a one star but only because I couldn't give this a zero review. read more

The Undercover Super-Hero: Gail the Cat Whisperer. I wish I could give Mobile Pet Grooming SIX stars. Here's the scoop: I've got two boy kitties whose first stop outside is to roll in the dirt. They are 4 and 5 years old and had never had baths other than the ones they gave themselves. They let me brush them, but only on the second Sunday after the full moon of a leap year. So-o they were getting some, ahem, nappy dreads, and I was thinking it was time for a shave. I called the vet to book a shave and they said "no problem, drop them at 7am and pick them up at 5pm". I say "Oh, you're not going to need them all day, it's just a quick shave". They say" They are being anesthetized, we don't have time to deal with fussy kitties" I say "OK, I have the wrong #, sorry to bother you" Then TLC called me back....and told me that Gail is an undercover Super Hero: The Cat Whisperer. I believe it, she showed up today and laid all of my fears to rest of upset kitties and strong-armed baths. No, they weren't singing in the shower, but she was quick, compassionate and thorough. Best of all, she let me stand right there and didn't make me feel bad that I was more nervous than my cats. In fact, my cats are both asleep in the computer room with me right now and they are healthier (less furballs in their future), feel better than if they were knocked out, and smell great (except for their tuna breath- I had to make it up to them!). Nice work Gail, you are a professional and I will happily do business with you again. read more

I called the number on their website and after several rings got a slightly annoyed "hello?" I explained that I must have the wrong #, and was told that I had in fact reached TLC (obviously someone's cell phone). I asked for a quote and was told it would cost anywhere from $50-$70 for each of my two dogs. Pretty wide price range... The woman who answered made a big point of saying that "we don't get up to where you live very often" and that it might take a while to get an appointment. They are located exactly 3 miles from my house! It doesn't get much closer than that. Not exactly a great first impression, very unprofessional. Anyway, I should have read the reviews on Yelp first, since most are not positive. read more

This was our first experience with TLC - they were recommended to us by a friend after I had called 5 other groomers (searching geographically) with no responses from anyone. I called Gail on a Friday, she was able to check her calendar on the fly and booked us for a spot that Sunday. She called ahead of time and was actually able to come early. Our Doodle took to her right away and was back better than new in about an hour - way better than the 4 to 5 hours he has spent sitting in a cage at other groomers, both private and big-box stores alike. The cost was higher than groomers we've gone to in the past, but considering the convenience of having her come to us, having him done in an hour, and a good, clean hair/nail cut - I was very happy with their service. We'll definitely be calling TLC again. read more

Gail was pleasant and willing to work with me and my budget over the phone and quickly booked an appointment for today at 12:00. However, at 1:17 I received a voicemail telling me she was running late but would be to my house shortly - to please call back. I did within 8 minutes, however she then stated she would be several hours as she was heading over to another appointment and she'd be over this evening. I asked what time and she said you don't have anything else going on do you? I said I do and needa time estimate. She said she'd said it would be several hours and she could reschedule. Well I spent the morning getting the dogs ready - brushing them out, making sure my kids moved the cars so she could use our driveway, rearranging my schedule so I'd be here and available for the three hours. It was our first meeting and I'd hoped she would have made an effort to be here. As a partially sighted (legally blind) woman its not easy to get the many tasks I need done. I have to plan and make arrangements that I didn't have to worry about when I was fully sighted. I can't just drive my beloved elderly dogs to the groomers, I have to get a family member or friend to drive us and its not easy to impose. I thought a mobile pet grooming would be the best answer but this groomer just blew us off. I'm looking for another groomer, who values her business enough to at least make an effort to be here in a timely manner and is kind to their clients (doggies) too. read more

**Update to review** I have been using Sonia for months now. As far as her grooming goes she is a great groomer. As far as being a professional, consistent and honest person - I have learned, she isn't. At the end of every grooming session I book the following one. I do it with her and my caregiver all at the same time so no one gets it wrong. Sonia has never been god at confirming my appointments. I always have to text her the morning of the appt. to ensure she is coming. Often I don't get a reply and she has been late. However I understand there is no texting and driving and do not encourage it. I encourage pulling over safely and calling the client to let them know you are late. Yesterday topped the cake. I booked an appointment a month ago. No one called to confirm (as usual) so I text Sonia to do so. I do this (texting her directly at her personal request. She asked me months ago NOT to involve her boss Gail when I had needs, questions or problems. I agreed for her sake, but now I know it basically prevented them from ever getting any complaints ever.) Again, Sonia is a good groomer. However, in my personal experience, she has proven not reliable at all. As this is not the first problem like this. I also noticed the last time she came she told me the bill was $100 instead of $70 like it had been. No reason as to why. I was too confused to ask about it. So today I called to talk to the owner Gail and Buff? Unfortunately no happy resolution was found. I have to say how disappointed I am in Sonia- personally and professionally. I treated her well and she was certainly paid well. My only requirement was timely service or a call to let me know what is going on. When that can not be done and instead I'm given insults and lies, it leaves me little choice but to change groomers. Obviously Sonia is not quite the person she initially presented herself as. -------------------------------------------------------------------- I met Sonia from TLC Mobile Pet Grooming this morning. She took care of my 4 1/2 year old Toy Havanese named Snuggles. I was a little worried since this was his 1st time with Sonia and 1st ever mobile experience. Sonia was easy to talk to, she listened and understood exactly what I wanted. I even had a situation with his ears because he's fighting off an ear infection. She was careful with his ears and she cleaned them out. Her Mobile unit was immaculate. I felt perfectly confident leaving him and being the only client sped things up. She was done in an hour. That was a full bath, trim, nails, ears, private parts and fluff dry. All for $70. Top it all off... when she was done she offered to come up and see what unit I lived in and how to best access me for future visits. She even offered to come in and get him for me. I thought that was so very kind of her. I've recently been diagnosed with Fibromyalgia and some days just moving is a challenge. It's a comfort to know there is a great company like TLC Mobile Grooming that can come save the day! read more