I have had excellent service and help from them over the years. Even though I live out of state, I…read morealways come back to them for my jewelry and repairs.

Both Scott and Jim are great jewelers and are very honest. In what you should have done to your…read morerings, they made A beautiful wedding ring for my daughter. Using one of my stones and it is the most gorgeous ring I've ever seen. I would go to them for all of my jewelry repairs also.

I went here to have my gold rope fixed and they did not disappoint. They were much more affordable…read morethan actual jeweler which I appreciated and they were fast, efficient and the work was good. No matter the person I work with, they have all provided excellent service. My my necklace fix, they charged me $40 compared to $60 as quoted by the jeweler. I highly recommend if there is a need to have jewelry fixed and improved.

it was a tragedy when I dropped my Apple Watch and I broke a rare limited edition watchband. There…read moreare a few watch repair shops in town that I could've picked from, but this one was inside Woodland Hills mall. I figure I could get a pretzel while I was waiting. I'm very impressed with the customer service here. Everyone was so nice and happy to be at work. My watch was repaired in less than 20 minutes and it cost me less than $10.

They fixed the hands and the broken crystal on my beloved Boss watch & charged me a very reasonable…read moreprice! This shop was recommended by a Tulsa jeweler and I am so happy to have found it.

Better customer service! Went in for questions about a pocket watch and they quickly told us "they…read moredo not work on them nor could they refer us to anyone". Did not even give us the chance to walk around and possibly shop or for us to give them future business. Will not go back!

I usually get my watch batteries replaced at Ewings but wanted to try this place. As soon as my…read morehusband and I walked in I stepped in one of their dogs poop.... I dropped off 5 watches for the batteries to be fixed, expecting them to get done by the next day which was Saturday. I called Saturday afternoon and no one had started working on them. I finally got them all back on Thursday after having to call and seeing what was taking so long. They let me know that my watch was missing a screw and we're fixing it. When going to Ewings they replace them that day and it takes about 5 - 10 minutes for each one. I just wish there was more communication and there was no dog poop on the mat...I love dogs but when going inside a business, the first thing I do shouldn't have to be going back outside to try and get that off my shoe....

I had a ring I was looking to sell and have heard of John's upstanding reputation in the Owasso…read morecommunity, so I decided to reach out for an estimate. I was met immediately by a seamless and easy jewelry sale experience. I stopped by the shop, apprehensive because I had my kids in tow, but as soon as we walked in, a Tv show was placed on for them to watch. They had a kid-friendly area complete with toys and complimentary drinks. This local shop has thought of everything for customer comfort. I got to speak with John and he even increased his initial estimate, so I walked away with more than expected which was a delight. The real gem was how kindly we were treated (like one of the family)! Everyone was so genuine. I've worked in the customer service industry for 10+ years, and it is evident John and his family really care about their customers. They took my kids behind the counter, handed them a black light they got to use to illuminate some gems, and even let them pick out 2 gems to keep! It was the highlight of their week! When I mentioned they are homeschooled, John said any time if they ever have any questions about gems/rocks to bring them in! Thank you John and Family, you earned customers for life by us. I would recommend stopping by the store for transparent, fair pricing, and outstanding customer service in all jewelry needs.

I had just received a really nice watch and needed it resized to my wrist. I looked up businesses…read morein Edmond and his shop popped up on my screen. I drove out there and was immediately greeted by such a nice guy and I thought I was just going to leave it there and pick up on a later date. He immediately started working on it and wanted to make sure the sizing was perfect before I left. I will definitely use him from now on with anything watch related. It was such a quick errand, and I was on my way to do other things. I can't thank you enough and I would highly recommend this business for anything watch related.

Great Pl., David the owner is very knowledgeable with watches and has a lot of nice watches for…read moresale too and he definitely knows what he's doing. I've taken five or six watches up there for new bands and batteries. I will keep going and keep using him. He's the best around.

In 2017 I brought my father's 1970 Seiko watch in for repair. I called several times over the…read morecourse of 2+ years and was told the parts were coming or that I would receive a call back. Nothing. They have stolen my father's watch he bought at the PX during Vietnam. I want it back. If I could provide 0 stars I would.

Didn't even call to tell me they went out of business and they still had my watch!!! Essentially…read morethey stole my watch and I have no one to contact about it. What a scam!!! I'd leave a 0 for this but I can't so I left a 1 star. They are thieves. They stole the first watch my parents ever bought me. Then on top of that they took too long to fix anything. I gave them lots of business on my many watches and this is how they treated me. Not only that but they almost lost my watches without my receipts. They had all of the wrong information on my order in their system. Different name and number. I am going to contact the police like other reviewers did.

What an INCREDIBLE place for an engagement ring. It can be difficult trying to find a jewelry store…read morethat really cares about the product they're selling and who they're selling it to. Abby was responsive, hard at work, and a fantastic sales woman. I could not be more satisfied with my ring. BUY FROM ABBY!!!

I just had the most unhinged experience at their Harvard location with what I believe may be Abby's…read moreson. I took my ring in to be resized in late April. I picked it up several days later and it fit, so I left not thinking anything of it. Put it in my jewelry armoire as soon as I got home. Took it out several weeks later to put on and noticed the stone was loose. It's loose enough I don't feel comfortable wearing it, so I put it on my to-do list to take it back for the prongs to be adjusted. I called the store earlier this week explaining and they advised to bring it in. My dog got sick not an hour after I hung up so that consumed the next two days and I was unable to make it back. I went in today since I'm off work and explained and the man at the desk said he remembered speaking with me. He then inspects the ring and says it will be another $150 (on top of the $250 I paid for the resizing) to fix the issue. I explained it didn't seem logical for me to have to pay additional money for what was clearly an issue caused by the resizing. The man went on about how it wouldn't be fair to them, so I said, "Okay, I'll take my ring back, then." He wouldn't give it to me! He then said, "You have some options: you can either stand there and be hard, or you can take a seat and we can see if we can work something out with you." Appalled by his aggression and his unwillingness to hand over my ring, I stated again, "I'm good standing, and I'll take my ring back now, please." He proceeds to demand I leave "his" store, to which I replied, "I will GLADLY leave as soon as you give me my ring back." He finally returned it after I asked for the third time, all while getting even more aggressive and raising his voice about how they "don't want my business" as I was walking out the door. I was shaken by the aggression as it was, and then he started following me to my vehicle, still yelling; what, exactly, I don't know as I couldn't hear over the traffic noise. I immediately locked my doors as soon as I got to my car and left. There was a security guard there who witnessed the entire incident. I was never aggressive, never raised my voice, etc., yet was met with utterly unhinged behavior. Do NOT give this company your business. Women are clearly unsafe with this unstable man.