First, I drove 377 miles twice, from Atlanta to Jacksonville, once to meet, test drive and close a deal, and the 2nd (3 days later) to pick up the vehicle. That's a total of 1500 miles driven and I could probably end the review right now. Tom Bush Mazda is a very attractive dealership, clean and well designed. What little I know about the Bush Family is they've been in the car business for 100 years, and the 4th generation is involved in the business That's rare for any business. Many of the employees have quite a bit of tenure, also a rarity, especially in the dealership business. I am retired after working with a privately held, family-owned business and they are in an automotive-related business. I mention that to point out I'm extremely familiar with dealerships, having had them as customers in Metro Atlanta. So when I say that Tom Bush Mazda is a class organization, I know what I'm talking about as I've seen them all. Nothing against the much larger, publicly-traded dealership groups, but do yourself a favor and build a relationship with this smaller, friendlier, family business. Once you've made that decision, and you're in the market for a new or pre-owned vehicle, be sure and ask for Michelle Williams. She is professional, friendly, outgoing, knowledgeable, completely transparent, and is simply a pleasure with whom to work. The rest of the staff from the Service Manager to the Finance/Insurance Manager (both of whom I met) are top notch as well. When I'm ready for next CX-9, I'll be driving back down to Jacksonville. It's well worth the drive! read more

Took my car in for an oil change yesterday and everything technical was fine except one thing. They "wash" your car with every service and I got the car back and it was filthy. It honestly looked like they cleaned it with a dirty rag, it wasn't dried off properly so there are water stains everywhere and the rims weren't even wiped off. I get that this is not a car wash, but if you are going to offer a free wash with service at least hire someone to do the job correctly. I even mentioned to Chris at drop off that this happened the last time and he assured me it wouldn't happen again. I called them back after I left to express my concerns and he said he would have someone contact me. Still have not heard back from them. read more

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I was in town on vacation, about to drive 400 miles home, and decided to have Apple car play retrofitted to my SUV. Booking the appointment couldn't have been easier. I was greeted promptly by a friendly and courteous service advisor. I was given a clean place to wait with free snacks coffee and sodas provided. To the best of my knowledge, the service was completed ahead of schedule, and was certainly done to my complete satisfaction. Since I had new features installed with the upgrade, the service advisor came out and explained everything in a clear concise and comprehensive manner. I really, really enjoyed my experience at Bush Mazda. I must add that I was very impressed by the fact that no one hassled me about wearing a mask. However, the employees all had them on, and kept them on even when I told them I thought it was OK to take them off. So they are covered. Thanks so much to Bush Mazda for a wonderful service experience. I hope I don't need you but if I do I'll be happy to know you're there. read more

I have been using Tom Bush Service for my car for the last year. The service advisors are always very helpful and informative without being pushy. They also provide very prompt service; the time estimates they give for service are spot on, so I don't kill my day sitting at the dealership. When I get my vehicle back it is always hand washed and vacuumed. For short visits, like an oil change, the service waiting area always has fresh coffee and bottled water. read more

This is our second vehicle from Tom Bush and Thaddeus Bruce was the reason we came back! From day one when we purchase our first vehicle from him, we knew he was honest, not your average salesman but truly cared about us and our financial situation. From taking it in for service, to following up to make sure we were happy...this has been a wonderful experience. We just purchased our second car and he delivered the best customer service, made sure we were comfortable and worked to make the deal we wanted happen to our satisfaction. In less than a year we will buying another one for my husband so stay tuned...I expect the same great customer service satisfaction from him and Tom Bush! read more

Just wanted to say that Brian Bush and Chris Dixon were the best two people I have ever worked with when purchasing a car. I have never bought a car on my own, but these two seamlessly walked me thru this entire process, and helped find me the perfect vehicle to meet my current needs. Chris was a delight, and was determined to find just the right car for me. I am so grateful for the wonderful treatment and endlessly attentive service I was given by both of these men, and would highly recommend that you also give them a call for all of your future vehicle purchases. Their selection and variety of high quality vehicles, paired with their unequaled level of customer service makes them The car dealer to go to in North Florida. Go see Chris Dixon, and see for yourself! read more

What a smooth and enjoyable car buying experience. I love my Mazda 3 hatchback and the service was incredible. I will keep coming to Tom bush for the rest of my life. read more

I just want to say the biggest most heartfelt thank you to Steve Garcia at tom bush autoplex. I've known this man for years and he has never steered me wrong! He held my hand the entire time as I made the first real adult purchase and I couldn't be happier! Amazing deal amazing car amazing guy! Thank you times a million!!! read more

I purchased my new car from Steve Garcia and have been very thrilled by my selection. Steve helped us find just the right car for us, great price range too. I talked to him one day and told him what we we're looking for and the next day he had all the cars lined up and waiting for me to test drive. Love the one on one service you provided, answering all my questions then some. Steve is very knowledgeable and even explained the finance part so we wouldn't have any surprises when we visited George in finance where he walked us through this process very quickly explaining all the paper work. I just wanted to give the whole Bush Family a 10 Star review but it only goes to 5. Thanks for all you do, we look forward to seeing you on our first service on our new car. Sincerely, Gina G read more

They brought a car over from OP so I could see it. Didnt push too hard. Erlin Cruzado was my salesman and he was great. He took great care of me. Very high energy, mile a minute kind of guy. Price was perfect and I drove off the lot within an hour of my test drive with my new car. read more

I purchased a 2016 Mazda Miata Grand Touring at Tom Bush in late January 2016. Though I live within 1/2 mile from my local Savannah Mazda dealership, I ultimately chose to purchase with Steve Garcia at Tom Bush. From our first phone conversation, I knew that he was knowledgable, customer-service oriented, and friendly. He answered all my questions and even sent videos/photos of the vehicle. The next day, I drove the 2 hours to the dealership and had a wonderful, no pressure experience. He and his wife, Lisa, make a great team, and you can tell he enjoys what he does. At the end of the day, I was thrilled to have made the decisions both to purchase a Miata and work with Steve. read more

I've really only had experience here in dropping my husband's car off for service. The staff seemed friendly and the work was done timely. He is thinking about trading in his car for something smaller and has contacted the sales team. Hopefully he will have a good experience if he decides to move forward!! read more

I just traded my 2005 Mazda 3 SP in today for a 2014 GT Mazda 6. I bought my 2005 over ten years ago from this same location. I will miss my 2005 but when I'm sitting in the luxury of the new Mazda 6 it doesn't even compare. Just like the comfort I get from the Mazda 6 I got from buying it from Eric Singer at Tom Bush Mazda, the whole process went nice and smooth. Eric Singer even went above and beyond and entertained my kids while my wife and I signed all the paperwork. I told myself I wasn't going to buy any extras, but I couldn't turn down putting a "Auto Armor" paint and interior protection on it which will cover it for the next 7 years from just about anything a 3-6 year old can do to it. Once again thank you Tom Bush Mazda. read more

I went to Tom Bush with the intention of getting an older pre-owned vehicle but ended up befriending Steve Garcia a great guy who took his time showing me the inventory on the back lot and I liked the lines of a 2016 VW CC very much so I took one for a test drive and it met my criteria inside and out so I traded in my old Jetta and bought the CC! Steve facilitated the transaction very smoothly and efficiently! He answered all my questions and in the most professional and yet personal manner. He's knowledgeable, personable, good-humored, not pushy, you know, like that long lost friend you reunite with. Steve is the man! read more

In three words, my experience was welcoming, accommodating, and comfortable. The salesman I worked with was Kenny Loh, who came recommended from a coworker, and I couldn't be any happier with my visit. The dealership provides a great atmosphere and never at any time did I feel like I was getting whisked into an office and pressured into anything, as is the case with some other dealers. Kenny Loh also deserves five stars for his excellent customer relations. I never felt pressured at any time, he never showed me a car that I didn't want to see, and most importantly, he didn't bombard me with numbers on the lot or give me the runaround when it came to the final price. I had a bit of legwork to do overnight for financing. I had to text Kenny at 1030PM to let him know that there was a change with regards to my finance situation and he actually texted back! He let me know that he would draw up the paperwork that night. I felt very well taken care of. Being a first-time buyer I wanted to be prepared, so I had done some research on the Tom Bush website and found a few cars that I wanted to drive, and Kenny was very obliged to show me everything I liked and nothing I didn't. He never told me that I was being too choosy, and never showed me anything that I didn't need. What I liked most is that he told me not to be intimidated by the sticker prices, because there is a solution for just about anybody, and I left the dealership elated with my new purchase. I would recommend this location to anybody in the market for a new car. I have never driven VW, and I'm happily surprised at the quality and value of the product. I feel like I got a Lexus at half off. read more

If you are looking for VW assistance please call Chris Dixon at Tom Bush. This guy is going to change your mind about Car Sales People. He was on top of every question I had before I even thought of it. Every concern was answered and this was one of the few absolute no haggle transactions that I have had. We are VW brand loyalists this last certified pre owned passat TDI being our 5th VW since 2012. So we knew what we were after and Chris delivered! We have bought from the other VW dealer in town and I will say that the 2 transactions at Tom Bush were much more pleasant. They are direct about what they can do on price and I respect that much more than the games some want to play. I understand the brand and know value as many buyers do that care to educate themselves so its so nice to be treated with respect during a purchase and not put thru the mental gymnastics of car purchase. If you are looking for a great car at a fair price- call Chris Dixon at Tom Bush. The manager Gino is excellent as well. One more thing- the finance people that push all the million warranties on you- not high pressure here either. All around great experience! read more

Had my car detailed there and Rufus Miller took great care to made sure that he had my looking back to just like new. I had only had my car for a few months and with all the pollen starting to come out with this warm weather it was a much detailing. read more

I just purchased a 2014 Mazda 6 from Tom Bush Mazda and, although there was the usual haggling and back and forth you will find with any car purchase, they were fair and honest and gave me a great deal. My salesperson, Annette, was courteous, professional, knowledgeable of Mazda products, and thorough. All of the people at the dealership that I came into contact with were friendly and professional. The business manager who took us through the financing process and the paperwork signing did an outstanding job of explaining all the documentation and even though he went over all the other products such as extended warranties and maintenance plans that add to the cost (and add to their profit) he did not push the products after I declined all the offers. My only negative comment is that they had a limited inventory of the models I was shopping for (the CX-5 and 6). In fact I purchased the only 6 they had on their lot. My recommendation would be to check their inventory on-line before going to the dealership. Overall my experience of purchasing a new vehicle at Tom Bush Mazda was above average in every respect and I would highly recommend them to anyone looking for a new Mazda. read more

Tom Bush VW Mazda team has been extremely helpful. I was inquiring of a new or used car and I have gone to a lot of dealerships. When I got to VW I was welcomed by the staff and really felt like family. This is the first time I purchased a car from a dealership and was a little overwhelmed. When I spoke with Roger Page (Sale Consultant) he was very honest and open about the pricing and how financing a car works. He did not pressure me to buy that day or sign that day. He first asked me my budget and how much I wanted to pay monthly since I would finance the car. Once I told him my price range we started browsing through different cars in my budget and went in the lot and looked around. Roger pulled up a golf cart and drove me around the lot and showed me each car. After seeing all the cars in my budget, I was then able to finalize a decision with a test drive. Roger worked everything out as he said he would the first day I talked with him. He gave me a good deal for my trade in car and took care of everything from the switching of my license tag to low monthly car payments. I am a very satisfied customer and owner of a 2012 Volkswagen Jetta Sedan. I would like to thank Roger Page for his complete honesty and dedication to get me the car I felt comfortable in and at the price I can afford. read more

The 2015 Toyota Camry LE I purchased was not even thoroughly detailed, the cup holders at the door panels were still slimy and dirty. Floor mats were not provided at all, I drove the car out of the dealership without any floor mats. Other car dealership that I bought a car with always agree to my request. I will not recommend this used car dealership. read more

I made the mistake of buying a Mazda Miata Mx-5 from Tom Bush. As soon has they got the payment they became border-line rude and far from helpful. Between other things they forgot to send me the plates and I was able to get them after several calls. I'm never, ever, again buy anything from them. read more

Second car we've bought from Tom Bush VW. They were courteous, honest, and professional. Our salesperson LT was great, very helpful and very patient as we test drove a lot of cars before settling on one. Would definitely go back to Tom Bush and see LT again. read more

Just bought my Mazda from this dealership. They tried to sell me the car with near 700 miles as new, first of all. Then once everything was agreed on, the salesman said he would have the car washed, cleaned out and detailed. Nope. The car was dirty. It was obviously being used by the employees as their lunch mobile. I got the car at night so I missed quite a bit of grime that was left after it was "cleaned out." What looked like mustard was splashed down low between the passenger seat and center console, coffee had dripped down below the driver seat on the side panel, and it was SO obvious that they didn't even vacuum it out and just put the floor mats down on top of the dirt. Very poor service standards at this dealership. To be fair, they were nice people overall and were very willing to negotiate on the sale. The deal I got was about as good as I think I could have gotten, if there is such a thing when buying a car. read more

Very Satisfied with my experience at Tom Bush Mazda. Just purchased a 2012 CX7. Was told they would make it worth our time and that they would make us a deal if we took the long drive to their dealership and they did just that. They were able to find the car I wanted in the exact color and specific features. Thank you Tom Bush Mazda! read more

Best Mazda dealership in the area! I have purchased a CX-5 and a Mazda 6 from Tom Bush this year. I shopped around for both cars at other Mazda dealers and Tom Bush meet or beat prices both times. And they were such a pleasure to deal with each time that I don't know if I'll even shop around next time. The sales team of Michelle Williams and Brett Sanders are the absolute best. read more

I recently purchased a 2016 Chevy Malibu for my daughter. My salesperson was A+. I did some preliminary shopping by phone with several dealerships, but Brett Sanders at Tom Bush Mazda/VW was the most attentive. I live out of town, and he was great about sending pictures of the vehicle...the interior as well as exterior. Brett readily returned phone calls and keep me informed every step of the way. I cannot say enough about the customer service I received from him. All the paperwork that needed signing, he highlighted clearly and sent to me FedEx. He made it so easy. Brett, even, included a return envelope. I should also mention the GREAT price. I told him my budget, and he got it done! I could not be more pleased, and my daughter is totally happy with her new car. I can say without hesitation, Brett made the car buying experience 100% hassle-free. He is a really nice guy. He knows the business, and he is dedicated to satisfying his customers. I'm glad I went with him and Tom Bush Mazda/VM. read more

Was not impressed in the least. I went in to check out some cars I found online. Meet a salesman named tom or thomas. Seemed like I was distracting him from something more important. I had done my research.. And found the car I wanted. After a 10 minute conversation with him. His inability to answer my questions. and Shortness with me I left. My business will go to a Dealership that pays attention to its customers and does not treat me like burden. Still Looking for the right car!. read more

Bought my second car from Tom Bush Mazda used cars and very satisfied with the service. Erlin was great to work with for the second time and is becoming a "go to" guy for our auto needs! read more

I was so happy to leave Tom Bush Mazda with my brand new CX-9 Signature SUV. Brandon did a great job taking care of my husband and me. We didn't make our purchase until our third or fourth time at this location and I am so glad we followed through. They bought my 2012 Ford Explorer at a much better cost than I expected and the whole process was seamless. Brandon is your man! He isn't pushy, but doesn't back down either. There was a lot of down time between waiting for certain things to be completed and Brandon was great at passing the time. Great conversation and made you feel totally comfortable. Brandon has great customer service. I do not plan on needing another new car any time soon, but I will definitely be back to this Mazda dealer in the event that I need a new car. This is my first Mazda and so far it is amazing. read more

If I could give them negative stars I would! This was the worst decision I have EVER made, they are only trying to get a sale, they overdrafted my account by 4k because they deposited a check that they told me and I have emails to prove it, that they would hold until I gave themn the green light that the insurance checks had cleared from a recent accident.... Then when i was charged and overdraft fee their sales manager Daniel Fagan that I had been communicating with was the rudest person I had ever experienced and he down right told me it was my own fault they screwed up... all they are looking for here is a sale and they do not care who's toes they have to step on to do it.... DO NOT GO HERE THEY WILL SCREW YOU OVER!!! read more

Great experience at Tom Bush Mazda. Purchased a CX-9 in early 2010 and had such a great experience we went back a few months later and purchased a new Mazda3. Brett Sanders made the experience very easy and, amazingly, enjoyable. Still very happy with our purchases after almost 3 years. read more

It's been a couple weeks since I bought my Mazda 3 at Tom Bush. When we walked onto the lot Erlin asked what I was looking for. I told him and he said "I have just the car for you!" The car he showed me was exactly what I wanted. Unfortunately, I can't afford that turbocharged car so we quickly moved on to the next model down. Now another man might have pushed me into buying a car I couldn't afford. I bought the right car at a good price and we didn't waste time. I'm very happy with my purchase. I'll be looking for Erlin in a couple years, for my next car! read more

After days of car shopping, reviewing dealership ratings and researching automotive information on line, I made the decision to purchase my vehicle through Tom Bush. I absolutely love my new VW Passat Wagon! Working with Sales Consultant, Alan Dulberger, was an absolute pleasure. Alan is a genuine, no pressure Sales Consultant who is very customer focused. He truly wanted to find me the best deal on a car that would meet my needs. I appreciated the time spent in helping me make the best buying decision. Five stars across the board to Alan and the personnel at Tom Bush! read more

Alan was amazing, from the moment I called inquiring about the car of interest, he followed up with me and made it very easy for my purchase. By the next day I was rolling out in my new car! He was able to satisfy my monthly payment requirements and was very thorough when I took delivery. Thanks for everything, it is great to have a good honest salesperson I can call on for my next car! read more

I can't speak about the people who sell the cars, but I can tell you I would NEVER go here for a repair or service, unless you want to get ripped off. I went in for repairs related to a recall on my Mazda, and was told after an inspection that my brake pads were at 2mm (apparently they're graded on a scale of 1-10, 10 being brand new) and should be replaced before I make a long trip halfway across the country next week, which I mentioned I was doing to the man who helped me with the paperwork when I walked in. I was quoted a price of $200, which I knew from common sense was too much for only the front pads needing to be replaced. So, I went to another car service shop and was told (and shown) that my brake pads were actually at 8mm and didn't need to be replaced at all. The "trained technicians" at Tom Bush blatantly told a lie because I guess since I wasn't paying for the recalled parts/service, they needed to find a way to get money out of me somehow. My advice? Get a second opinion before having anything done by the service department here! They clearly have no problem taking advantage of their customers. read more