Came here 09/21/25 to rent an exhaust rental tool to cut pipe, Joc T, (according to receipt, no…read morename tag) told me they do not rent those tools or sell them, only sawzall blades. After leaving , googling part number on phone, and coming back with part number (648612) I was able to rent the tool with cash from another associate. When I returned 2 days later to return tool, guess who assisted me and refused to give me cash back, only put the money on my card. Very frustrating experience, would avoid this location if you need any assistance.

Just left the store disgusted. Waiting in line to order parts, then a woman walks in and the short…read moreHispanic guys calls the lady up. In front of me, as if I'm not standing there. I'll find a different store.

Great timing! Very efficient. The alternator great fit and great condition. Will order All parts…read morefrom here!

I have been dealing with Ryan for almost 4 years. He is awesome and no matter how busy he is he…read moreALWAYS makes time for me. He is truly an asset to your company.

Grabbed the Gumout Fuel Injector Cleaner as it was on sale for $3.99 and will put it into the empty…read morefuel tank before filling up. This is a maintenance that I do for my vehicles every year so that the fuel system is cleaner. Easy checkout on the front counter and they accept cash as well for payment.

This is an Awesome location! Everyone at this location is skilled , friendly and knowledgeable and…read morego out of their way to help whether on the phone or in person . I always feel confident about the information I receive from this location . Thank you !

Argie and the staff here are truly a gem. Honesty, integrity and service are at the forefront of…read morethis establishment.

I take my car for regular maintenance to this location and it is always done quickly and for a good…read moreprice. Bonus points for having massage chairs and snacks in the waiting room! I dont mind waiting when I can get a massage lol. The staff is really informative and not pushy which I appreciate.

I've been to three different Lexus dealership and this by far is the best one! They offer a…read morecomplimentary in house cafe which serves breakfast and lunch. It's so nice for guest who waits with their car. The other thing that stands out is the wash and vacuum service. It's standard for all Lexus to wash and vacuum each car after service but it's the small things that count for me. I used to go to AutoBell Car Wash and their policy is: anything on the floor is trash, if you don't want something thrown away move it onto your seat. But you can just tell what's trash or not (like napkins, empty paper cups, plastic wrappings etc). The Charlotte locations will simply just pick up your paper trash and leave it on your seats and you get a junky car returned to you. I didn't even have to tell Lex of Jax, they had common sense to know it was trash and threw away or vacuumed it for me. And I also had two bird poop stain on my hood and they made sure it was gone.

My check engine light came on and me knowing nothing about cars I panicked and called me dad. He…read more(being 8 hours away) recommended I go to the dealership since it was near my work. I stopped by on my way home from work with no appointment and a very nice woman took it back so the technicians could get an idea of what was happening and I could schedule an appointment. Turns out it was a super quick fix and they just took care of it real quick and then sent me on my way! I know it was no major issue but for my peace of mind I'm so glad I stopped by and they were able to take care of me and ease my worry!

Simply adore this place. Love supporting a local family owned business and it has some weird…read morecalling to me from my late father who was a mechanic...they are honest and work quick. Pricing is reasonable and they are very communicative. Best shop around

They are a terrific team of thorough, knowledgeable experts who delivered the quality repairs I…read moreneeded. They were fair priced and true to promises while maintaining clear communication.

I worked with Matt Stephens for a new CX-5 and I am impressed by his transparency and friendly…read moreservice. It is pleasant expereince.

First of all, Devyn was great as a salesman. But his finance managers pulling the strings are jerk…read moreoffs. Thomas and Jeremy did what typical finance managers do. They pressure you and gaslight you. They loved that our toddler came with us to distract us from all of their fees and things on the first day. They verbally told us things that were in accurate. One of them was confirmed by Mazda Financial themselves to be inaccurate. One of those things was that lease wear and tear covers over mileage, when it does NOT. We had the lease wear and tear on the CX5 we were turning in and still somehow owed over $1k in "upside down" equity. So what was lease wear and tear for? Their behind the scenes fees are ridiculous and when we first asked for the breakdown to be explained, they were condescending. "That's what the itemization is for" as if their itemization isn't the most blasphemous breakdown. They hassled us to come back and have a different finance manager (Jeremy), who was equally, if not MORE pushy and rude than Thomas, who by the way invited himself to the meeting with the other finance manager. He asked to sit through the meeting and foolishly, we let him. That idiot was randomly chiming in from the back like "don't worry, I got this boss". A lot of gaslighting. When we told them we wanted to unwind the revised contract that they sent us to sign in order to buy out her CX5, they got mad, said they probably sold the CX5 already and that they'd be right back. Then the GSM told him to come back in and basically tell us to F off and they were submitting the original deal. We told them from the beginning we wanted a car that was $100 less than what they put her payments at. When we expressed that, they didn't care. Instead, they pushed the deal through. I walked the lot and did not see the CX-5. So my guess is that they likely hid the car because they were worried that we may try to buy it back out. This dealership's lack of integrity and practices are horrendous and that's sad because not even Hodges Mazda was that bad. We will be reporting this deal.

I think the name of the business may have changed... I just moved here…read more I had such a great experience at Mavis Tires & Brakes thanks to Paul and Adom. I walked in needing a battery, and Paul immediately looked up my car like, "we've got this," and Adom was right behind him ready to grab it. No runaround, no nonsense--just handled. But honestly, what stood out was how they treated me. We had great conversations, lots of laughs, and they were both respectful, down-to-earth, and just good humans. As a woman who just moved across the country, that kind of energy matters more than they probably realize. At one point I told them when I win the lottery, I'm coming back with a brand new car and taking them out to dinner--so y'all better hope I hit soon Seriously though, this is the kind of place you want to support. I will absolutely be recommending them.

Kasey, who I believe is the manager, is very nice and helpful. I brought my car in to rotate my…read moretires and get the oil changed. They rotate tires for free, which is awesome. I will be coming back whenever I need something done for my car! It was quick and easy.