I ordered on September 21st 1 suit and 1 dress. These were to be done by 12/28/2023 for an event that I was attending. I made it clear that I wanted the inner lining to be as red "as the fires of hell itself". I made this description so that it would be clear in his mind just how red to make it. I was assured by the representative (Scott Hess) that this would not be a problem and that the suit would be done "Sometime early December" for final fittings and adjustments. So I paid a deposit of half for both items when we met and looked forward to getting the items. After a lot of non-communication from Mr. Hess, we eventually set up an appointment for November 29th for a fitting of both garments before potential alterations. I agreed. Mr. Hess was sick at the time and told me a few hours before our meeting that he would not be able to make it. Figuring there was still enough time, then it isn't an issue. I waited until the following week expecting him to say he was ok now and to make arrangements as he said he would contact me the week of the 3rd. Nothing. So I contacted him again and we made an appointment for the following week, which I had to cancel due to back issues. So I called him and talked with him around the 14th of December. He said the suit had not come in yet. Wait.. I thought it came in and we were setting up a fitting.. Apparently not. He said that when the suit does come in, in order to meet the deadline, he would need to send it back to the factory to sew the button holes. Now, please note that no adjustments were measured. He did take measurements (though I doubt that he took into account a bigger leg on the left side due to an accident, but he said he did), but this was measurements he needed to do when I was wearing the suit jacket. In order to meet the deadline of the 28th, he would send it back to the factory and guesstimate where the button holes were. I was already starting to panic, so I agreed to it figuring that it may ill fit a bit, but it still would be a great suit and the dark red lining with the dark blue suit would have been very pleasing to my sense of style. So today, 12/26/2023 at 2pm, I just had a fitting done. First time seeing the jacket. Light blue lining. Baby light blue. If I'm paying this much for a custom suit (around 5k), this is unacceptable to me. So now, I have no suit for my event and I'm flabbergasted that he didn't even check the suit before he brought it to me to show and fit. Also, the dress ordered was miscut. She specifically asked to make it to the knees and it was down to her feet. Also, there was no shape to the dress. It resembled to me a cheap medieval tunic with a zipper in the back. I wanted to like this company. I really did. I was hoping to get a company I could count on and who I could slowly build my collection with. If he would have offered something (For example, a good chunk off the price and free changing of the liner), I may have been willing to take it. But all he could do was complain about how this mess up effected him. Dude, I don't need to hear how this is effecting you that your company made you lose around 8k in a sale (the dress was around 1.5k). What I needed was a way to work this around and to make me feel valued even with this mistake. But he didn't do it. So now, I write this. Don't use this company. This incident isn't limited to just this sales person or the Harrisburg, PA store. This is a company wide problem because the lining for the order was clearly red, it got submitted early enough and they took this long and down to the wire for what.. The hopes that I would just say "fuck it" and get it anyway? Buyer beware. This is not a company I would personally ever trust again. They not only lost the 2 sales from today, but future planned sales from me. read more

I have bought custom for many years. On the recommendations of my co-workers, I tried Tom James when my old custom clothing company closed due to COVID. It has been an absolute nightmare and the worst retail experience I have ever had. It has been about a year and I still have not gotten my clothes. For the first 2 fittings, everything was wrong -- I could not even pull the pants all the way up. Worst of all, they will not refund me despite the prolonged delays and inability to get sizes right. For the price they charge, you really need to go elsewhere. read more

Highly recommended!! After wearing my custom Tom James suits, it is hard to enjoy wearing any other suits. They make it easy and convenient, and I don't have to worry about going shopping (which I absolutely hate doing). The convenience and service are well worth the price. read more

I can't even begin to tell you how far TJ has fallen from the ranks of being a great, customer oriented business to being a self-serving disaster. My experience with TJ in NYC were second to none. The people I have worked with in the SF have been nothing short of embarrassing. I hope the CEO decides to revamp his sales staff soon. read more

I was introduced to Tom James about one year ago and have been really exited about having my own personal clothier, Matt Tweed. Matt is always dressed to the Nines and has a keen eye for fashion for the modern, cosmopolitan gentleman. Thus far, Matt has helped me to find my best suit (along with two pairs of pants) and two very unique and comfortable informal shirts which I used for dating and nightclubs. I've found Matt to be friendly, attentive, professional, and remarkably good at finding the exact right clothing for my high end needs. read more

I used to get custom shirts made & didn't think that I could afford them anymore until Matt Tweed stopped by our office one day and explained that I could. Several of us decided to work with Matt and what a great experience it has turned out to be. The clothes are of the highest quality and beautifully made here in the US! Matt has a great eye for detail & more importantly listens. Matt has been to both my office and home numerous times & is always the upmost professional. Clothes fit perfectly and look & feel great. I can't recommend Matt Tweed highly enough! read more

Ashlee Blair is fantastic. We here in Florida we're sad that she has recently relocated to San Francisco, but our loss is your gain. Be sure to contact her if you need anything! Chris Barker read more

Awesome service. Recently got a suit for my wedding tailored here and they were nothing but helpful. The also make custom suits, which I may be going back for. Quick turnaround and reasonable prices. Highly recommended. read more

I love Tom James. I am not an easy fit when it comes to suits and shirts. If I get the right neck size the shirt body is too big and the arms are too long. I found Tom James and haven't looked back. I love the custom suits and the cost is about the same as buying a nice suit off the rack and having it tailored. I love the custom options too! Its interesting too. Whenever I am wearing one of my Tom James suits I always get compliments where I don't on my other suits. Thanks to Meghan for getting it right for me! read more

I just picked up a suit and a couple of shirts from Tom James, and I couldn't have had a better experience. First, Sarah W. is an amazing salesperson and did a great job guiding me through my first purchase, with frequent updates and great suggestions throughout the process. For the clothes, the quality of the fabric, the tailoring work, and the style are all exactly what I was hoping for. This was my first time with Tom James, but will not be the last. read more

I worked with Ashlee for several years before she moved to CA. Her clothing suggestions and her responsiveness were always great. She is a true pro and you won't be disappointed if you meet with her and develop a working relationship. I bought several suits, shirts, ties and shoes from her. Everything fit perfectly, looked great and was delivered in a timely fashion. If you want to start upgrading your wardrobe, spend some time with Ashlee! read more

Ashlee has been my clothier for over 8 years and has become a critical fashion advisor for me during that time. She has recently moved to San Francisco and I strongly recommend her. She has been a phenomenal advisor and friend over the years and I recommend her to anyone that is looking for someone to advise them on formal wear and the latest fashion, I recommend they talk to Ashlee. As an executive in the banking industry I have limited time and ability to shop for formal wear which is required for my position. Ashlee and Tom James has filled that gap for me. Especially if you are sick of having a ton of alterations done on every suit to get it right. I wish Ashlee was still in Tampa but if you are in San Fran, reach out to Ashlee as she is awesome. read more

I wanted a new shirt and tie to wear for a keynote speech to look my best and feel confident in front of a large audience. Meghan gave me advice about style options and provided great personalized service. I'm very satisfied with the experience and quality additions to my wardrobe. read more