Eddie asks you to pay ahead of the month being serviced. He increased full service to $159 a month. By prepaying, if he doesn't fulfill the monthly service or he claims no tech will clean on a day because of a pool service course or holiday or when he wants to give his tech a week off, you basically are getting screwed with what you pay. He once sent an invoice of $80 a week after no pool service and doesn't inform ahead of time or approval of any extra cost/service that's not already covered with monthly full pool service. I hired him because of a friend using him before, but because he made excuses for not showing up on their pool service with "I have an appt with my accountant", they dropped using him after too many excuses and had to get their credit card company to reimburse for a month they charged that they no longer were their pool cleaner. The techs he used once just dumped chemicals and didn't clean/sweep the pool. Another incident, the tech sent pics of the pool (before/After) but neglected to show the condition of the jacuzzi which was dirty and uncleaned. Sent pics of the jacuzzi soon after the tech left. In the end, Tomao only pool cleaned 7 months and I'm now with a new pool company. read more

I originally hired them several years ago after another pool service company poor customer service and lack of care for my pool and basically ripped me off financially. At that time Edward was highly recommended by Leslie's pool and he was also just starting out . Edward was initially very professional and prompt in coming out the same day I called him. Both he and his dad showed up and after he took care of an issue caused by the previous pool service company and I hired him that day . The first few years he and his dad provided great pool service but once he started to branch out and hire other people to work for him was where the quality and professionalism started to slip . His employees did not want to actually work and stayed less than 15 minutes most service days even though I was paying for full service . Once they left the gate open and my new rescue dog escaped and it took me 30 minutes to catch the dog with the idiot pool guy saying it wasn't his fault . Of course it was his fault- he was told to close the gate immediately after entering because of the dogs . That particular guy was banned by me from ever coming out again . His crew would just pour the chemicals into the pool -not taking any care of how they added the chemicals and they ONLY tested for ph and chlorine. I have a pebble tech pool and you have to also test for acid and phosphate and calcium as well weekly . Recently, Edward sent out a revised pool service agreement to everyone where he has decided to Only use outdated methods to test the pool water and not use the modern digital water testing system that Leslie's pool company recommends especially for pebble tec pool surfaces . On of the last straws for me was all of a sudden his crew started making excuses that they couldn't work the combination lock after years of being able to put the combination in and open the gate . So they started skipping service days . I then tested the water at Leslie's in early November and the report came back very bad . It showed that they were not caring for my pool chemicals the correct way. I sent Edward the results and he did tell his dad to put in some corrective chemicals but NEVER responded to me or called me to discuss what was going on with my pool chemistry . Even after I had the water re-tested 3 weeks later at Leslie's and the results came back worse and I sent him the results, he NEVER called me or texted me back. Very UNPROFESSIONAL. I learned from Leslie's that they stopped recommending him for the same reasons . I have a new pool service company that was recommended by Leslie's and they use the modern digital water testing system and I am very happy. read more

We are very pleased with the service we have received, ever since we've switched over to Tomao Platinum Pool Service. Eddie is a great owner and very communicative. Not to mention our pool technician Kimo does a great job every week making sure our pool looks amazing weekly. Definitely cheaper than our last service company and definitely worth the value. read more

This company is fantastic. Their technicians are so professional. They've caught things going wrong in our pool and saved us thousands of dollars. Our pool is crystal clear 365 days of the year and we swim in the winter too. Kudos to them. Best decision we ever made is to have them take care of our pool. read more

I've been using Tomao for a little over a year now. Eddie has been wonderful and is super easy to communicate with (I mostly just text him). I think when I first became a customer, he was in a "growing pains" phase with his business, and managed to handle it really well. His dad took over my route pretty quickly and thank goodness for that guy, he discovered my brand new pool had a leak in it. While our pool company was working tirelessly to find the leak and make the proper repairs, Eddie checked in often to see how things were going. Since then, Eddie has implemented some new systems, new processes, hired additional help and regularly sends out email blasts to customers about business updates, offerings, any scheduling changes, etc. I really do appreciate the good mix of personal/in-person support and communication, mixed with the ease and convenience of technology. Paying my monthly bill online is great, getting emails after my weekly service with photos of before and after is also great. I love the customer email blasts to share info and I really do appreciate that I still get personal communications about my personal pool/spa. read more

Tamao has provided pool service to us for a few years. Never an issue. Always pleasant.10-Star Customer Service. Any pool concerns are addressed immediately. Eddie has always treated me like family. I highly recommend Eddie and his team! They are wonderful and priced fair. read more

Edward I call BS on your reply. I have the text messages and I can prove that you never responded. I texted you on the same Cell phone number that you used to send me those weekly pool service messages. . I showed my text messages to you and the LACK of response from you to multiple people and they were all appalled . The reason I had to go through multiple pool service companies in this area within 12 years was because many of them folded once they realize that it is hard work. I was with Dave Dugo for 4 plus until he decided to retire and sold his company to an idiot in waterford. The fact that you refuse to own your past employees poor work ethic is very revealing. Just take responsibility that they screwed up my pools chemicals... as far as my dogs. You NEVER said that to me and actually interacted and enjoyed my dogs ... another lie .... You told me that you told your staff to keep the gate in the same Position they encountered the. Ergo if they were closed, then to close the gate after entering and close the gate after leaving. Once , I removed that redwood tree , the debris load in my pool dramatically decreased and with the Polaris robot vacuum kept my pool very clean. All you had to do was keep my chemicals correctly balanced and your employees couldn't even do that... you may have thought you trained them well, but once they were off the leash they sucked and the water chemistry reports from Leslie's prove that. Plus, I prepaid you the entire time I was with you and I paid any additional service immediately. You never had to beg me to get paid. read more

Always there when you need them, pool is always sparkling. Any problems they will come out to solve it. Priced right. read more

Eddie has provided great pool service and has helped us when we had questions/problems on things with the pool. Always friendly and responsive. read more

I thought Eddie was really great until he stopped showing up. I tried texting, calling and leaving messages. Never responded. I always paid two months cash in advance. He never indicated that there was an issue. I had already paid for the month that he did not show up. There were times that he would let me know he was not able to come due to family issues and I told him not to worry about it. His lack of professionalism and basic courtesy leaves much to be desired. read more