I discussed my symptoms with Carlie who decided I should be examined sooner than their office can…read moremanage, so she recommended SVME. Wow. I asked about the terrible Yelp ratings for SVME and she explained that they have a lot of doctors, so there are a lot of scheduling issues, but the doctors themselves are great. Exactly my experience (lucked out on scheduling issues though). Thanks Carlie, I really appreciate you looking out for me, I'll remember that next time I need eye care!

I recently had an issue with my right eye. My optometrist had retired and I was concerned by so…read moremany lack-luster Yelp reviews. There were a couple of highly rated optometrists in Grass Valley, a 30 minute drive from Auburn so I inquired. The reception staff at Layne Christensen's office were incredibly helpful and genuinely concerned on my behalf. They arranged an appointment the next day. Dr. Christensen was thorough, a great listener and diagnosed my issue immediately. He provided exactly what I needed. I highly recommend this office for its high level of compentency and genuine concern for their patients.

Dr. Hagele is excellent. He removed my cataracts (both eyes) and inserted stents to reduce my eye…read morepressure caused by glaucoma. He kept me informed and relaxed through the process. He is very knowledgeable; answers my questions; professional attitude; excellent surgeon. He has a great office staff and team of surgical nurses. I'm glad he is my Ophthalmologist.

I originally called Layne Christensen OD and spoke to Carlie who felt I should be examined sooner…read morethan their office can manage, so she recommended SVME. Wow. I asked about the terrible Yelp reviews for SVME and she explained that since they have a lot of doctors there are a lot of scheduling issues, but the doctors themselves are great. I spoke with 2-3 different front desk staff at SVME, they were polite and followed through on getting me a walk-in spot. They took me back within a couple minutes of my appointment time, the young guy who did the first couple tests forgot to dialate my eyes which made me wait 15 minutes more after the Dr saw me, but was otherwise great and very friendly. Dr Zealear was super cool and though they squeezed me in the same day did not seem rushed, in fact he seemed really thorough in the examination, explanation of results, implications, and recommendations etc. Overall WAY better than the Yelp rating suggests.

The wait time to get an appointment or reschedule an appointment is up to four months with a wait…read morelist of 37-50 people. This office needs to get they're act together and stop taking new clients & hire more associates so they can manage their current clients with respect!

Awesome office, amazing optometrist, awesome, kind and personable staff. Everyone is just so…read morefriendly and helpful, best office I've ever been to for eyes!!!

I love this place. !!! I wrote a review before ; but I have…read moreto express my appreciation to them once again. I have worn just readers in the past. But now I need to wear glasses that are progressive . Getting old. Unfortunately my dog ate/ broke my glasses that I purchased here a year and half ago. So they helped me once again. I was able to get new frames and lenses. They were very helpful and quick. I LOVE THIS PLACE. YOU WILL TO.

I've been going here for years. I was a client at their old location as well. The prices are high…read morethe custom service is low. They are neither helpful or respectful of you or your money. GO ELSE WHERE IN NEVADA COUNTY!

Dr. Christiansen is fantastic! He is kind and very thorough. A couple years ago I really wanted…read moresome contacts and he stopped at nothing to make sure that we could get a prescription that would fit my needs. It was very challenging. His office staff is also fantastic. Especially Carly she is extremely helpful and knows her stuff!

I was a new patient last week and well taken care of by the front desk and eyecare staff. Everyone…read morevery helpful, good at communicating.

Incompetent front desk answering the phones…read more I called to see if they were taking new patients and let her know I have VSP. Overreaching: She demanded my full name, DOB, and last 4 of my SSN; RED FLAG- she doesn't need the last four of a social to check VSP eligibility. After a silent delay, the receptionist asked if I "hadn't had an eye exam for a while or if I was just calling around"! I told her, "exactly what I told you at the beginning of this call. I'm looking for a new optometrist". And I'm gonna call other optometry offices, and I hung up on her. Clearly, she wasn't paying attention to the call. The front desk incompetence is an indication of their optometry office.

The staff were rude, but the doctor was great. I would suggest training your staff in customer…read moreservice.

When I went to see Dr. Tonya last year I knew that she was different. She actually made an effort…read moreto educate me about what was going on with my eyes and not just giving me a name for it and sending me on my way. Today when I went to see her it was the same experience. She was patient and explained and educated me about everything pertinent to my eyesight. I actually wept briefly, so relieved that she was listening to Me, paying attention to Me. I wasn't just another number. She spent an hour with me. Her staff were equally patient and spent another hour with me to help order frames that not only I liked, but ones that would be the most helpful with my particular prescription. Thank you, See you next time.

This place is wonderful, extremely friendly staff. It was recommended to me by a friend who had the…read moresame great experience as I did. They fixed my sunglasses on the spot. Could not recommend this place anymore. 10/10.

Dr. Beilstein is patient educated in his field and is very thorough. When my eye was swollen, I had…read moregone to my medical doctor. The next day it was worse so I logically went to Dr. Beilstein. He was the one who diagnosed me with shingles! Saved me. I highly recommend him.

Having spent 20 years working in the field of optometry, I am always very observant whenever I…read morefrequent a new practice. I cannot say enough about this group. The office is lovely and very clean. The office staff and doctor were thorough, kind, and very professional.

I have been going to Dr. Hagele's office for the past eight years. I have had cataract surgery and…read moreI have had NO problems with my eye. The service has been very go, a few times I have had to wait 15-20 past my appointment time, but never have I been rushed through my appointments. They have been very through. My other eye, I have a problem with because of a Sacramento doctor's surgery. Everyone working there is pleasant and helpful with problems.

Usually a wait time, but good doctors and I've gained confidence in the quality of care and lenses.read more

Visited November 21st at the dental department in Grass Valley. 5 STARS for today's service!…read more I am such a baby! I can't stand going to the dentist! I have had molars removed..braces..headgear....etc when I was younger and still have regular cleaning but I don't like it! I will travel anywhere when I find a good dentist or hygienist! Doctor Mitchell Thompson is so gentle and understands my nervousness when dealing with my teeth! I like that we both have done voluntary work in Africa! I finally found a dentist that listens to their patients concerns! Of course Tammy is a Rockstar as well with my regular cleaning ! Thank you both for overcoming my anxiety when going to the dentist! Please don't leave as you both are a valuable asset to this place! Well done!

We were just one minute late to our appointment and initially weren't able to be seen, which was…read morefrustrating-especially since I'm currently on crutches and getting around is not easy. However, Elaine at the front desk completely turned the experience around. She was calm, kind, and incredibly professional. She took the time to listen, reassured me, and even rearranged the schedule so I could still be seen the same day. Her compassion and willingness to help made such a difference and truly meant a lot to me. Thank you so much, Elaine, for going above and beyond. You are wonderful at what you do.