The staff were very attentive. They had a great selection of clothing for summer time, as well as…read morewinter clothing in the clearance rack. Everything was priced decently for the quality. They were summer clothing ready!

This is an absolutely amazing establishment with excellent customer service. The manager Tori is…read moreextremely kind and definitely knows what she is doing. I will most definitely be coming back with my daughters.

I've visited several different locations on my off days and found that this store probably has the…read moremost stock of any. The staff is excellent, and so are the selections. Thank you, Stacy, for helping me pick out some fresh shirts.

Very clean store. Employees were very kind and super helpful. They did a great job with labeling…read moreand kindly enforcing social distancing. Great variety of shoes and a decent variety of clothes in a store of its size.

Great store. The staff member names Carmen was absolutely amazing today helping my child find the…read moreperfect outfit. Carmen was so thoughtful and kind,with such a great eye for what looked good together. We will most definitely return.

Walked into Hot Topic today and it was dirty and smelled horrible! The staff were not friendly!…read moreWon't be back!

If I could give this place a 0 star review I would. I came into the store the other day trying to…read morebuy a wetsuit and Danielle was the one who was helping me at first yet she knew absolutely nothing about wetsuits. I myself have been surfing for 15yrs and had to actually teach her about the product I was trying to buy and she told me she was the assistant manager! Luckily another employee Angel stepped in and was able to find exactly what I wanted but even with that you could visibly tell the first employee was upset that he came and helped me after she did. You could feel the tension and awkwardness from her being upset and from that alone I will not be shopping at this location anymore.

Just stopped by to shop for father's day gifts, and the sales were super impressive! Colors were…read morecool and summery, and I was expecting the customer service to match. However, upon checking out, the cashier was very short and unhelpful, and seemed like he wanted us out of there. We will not be supporting this O'neill location, as this is not the first time we have experienced this kind of treatment.

If you're even thinking about updating your wardrobe, go to Shoe Palace. The selection right now is…read moreactually unreal. They have Juicy cutout sets in stock from XS to Large and yes, matching bottoms included. That alone is hard to find, but on top of that, EVERYTHING is 25% off. Not just a few items... literally everything. The variety is what stands out the most. You're not digging through leftovers or random sizes -- it's a full, well-stocked selection with pieces that are actually current and styled right. If you know, you know: finding a full set in your size, on sale, without sacrificing style is rare. This is one of those moments where it's worth going in before it's picked over. 10/10 worth it.

Probably more store I've ever been to and walked in music was blazing loud no problem with that but…read morethen when I wanted to ask for a pair of shoes, I waved my hand a couple times so I asked for help and when the girl came up to me and she said next time please don't yell at me to get my attention while I'm talking to my supervisor I said OK no problem walked out zero respect, horrible customer service and the young lady that works there is disrespectful.

One of the best western stores here in Santa Maria. Their prices are unmatched and they have a wide…read moreselection of pants, shirts, hats, and boots! The workers are always nice and provide the best service. They are also always willing to help and give the best advice on feed. I love the entire environment of the store and best believe I will be a regular customer!

They should put signs that say no refund and provide more information to the customers before…read moreselling products.

Took my daughter in there looking for a stylish tee. She's 10 & in a really funky phase, more aware…read moreof her self and often compares her body to others. While she is young, yes, we were hoping to find one stylish shirt for her. While viewing a display as you first walk in, a group of employees (4/5) were all gathered in one area looking at us & laughing. I wasn't sure at first, but every time I looked up, they'd look at us and laugh. It happened a few times and finally my daughter, on the verge of crying because of them, asked me if we could leave. I took her to her dad and went back in and asked what their problem was and why they think it's ok to treat customers that way. I'm so disappointed in this experience, and sad that my girl had to witness this mean girl behavior. All of them, except one lady with dark, long wavy hair (she looked the oldest of them all), seemed apologetic and said that wasn't their intention. That specific lady continued to laugh and ignore everything I said. I'm sure the company won't miss my shopping there, and will not loose money on me, but I won't go back nor recommend them. Unfortunately I had just bought my boys the baseball style raiders shirts which I will be returning- via mail of course. You can see in the pic the lady with dark hair was the least concerned and the worst of them. So disappointing.

Stopped by here to let my daughter shop, I bought a GC for her as a surprise so she can pick what…read moreshe wanted. They had jeans buy one get one free and she found the cutest sweater for 9.99 great deal. Store was organized and girls working were helpful. The sales associate had me text a number to my phone and we saved even more. Shopping was a success.

Alex and Alec were very helpful in my shopping experience. Five stars. Got some cool hats and they…read morewere very knowledgeable on the products. Thank you for your help and I will see you again soon.

Place has terrible customer service, they don't create a welcoming ambiance, didn't get asked if I…read moreneeded help once from the young guy and girl who was hawk eyeing us the whole time. Place had a foul odor and dirty as well. Won't be coming back to this location. Boss needs to hire more experienced people not teenagers who don't know manners or social skills.