I have a membership & every single time I go I'm being told by the employees to wait as they sign up new customers. It takes a few minutes to sign them up that gate shouldn't be going up until that customer is ready to pull through. As I'm being told the gate goes up once the payment goes through mind you the customer then is given a clipboard to sign and fill out, 2-5 minutes is what we (membership holders) are having to wait. VERY POOR design. But they also do not open on times advertised, and when you bring up to the manager your concerns he states how YOU are unreasonable and hangs up. I have cancelled my membership I will take my business elsewhere as this company is still very new and hasn't fully taken off this isn't a way to treat customers you already don't have many to begin with this place is empty most of the day every day that says something. read more