Hands down the best experience/experienced mechanic I've had in the 5 years I've been in GA. One of the first things I knew I had to have when I moved here was an excellent, honest and trustworthy mechanic. After a few bad experiences I found Tom. What a blessing! I trust Tom with all 3 of our autos. Great work, great prices and a great guy to boot. When you need the job done right and worry free contact Tom. Al B. read more

I'll begin by citing the 40+ five-star reviews that Tom's Automotive boasts on google. It's the reason we chose to hire him in the first place. Terrific reviews, happy customers - we couldn't go wrong! But oh so wrong we went... My daughter's VW Tiguan snapped a timing belt on July 22nd. After calling to discuss we had the vehicle towed to Tom's on July 22nd. After a few days he called with a diagnosis. A few rods were bent and it would take 2-3 weeks to repair. Estimated cost was $2,500 to $4,000. I asked him to proceed. I told him our daughter was going off to college on August 23rd and she really needs her vehicle back by then. Fast forward 151 days and our vehicle was finally ready for pick up. That's nearly five months. I had to consistently request status updates - Tom never reached out to me himself. It honestly felt like he was keeping our car prisoner. He provided every single excuse in the world (I'm sick. Don't feel well. 'In prayer'. My employee left. Doctor said I need bed rest. COVID. Can't figure out what's wrong. Back in the hospital. And on and on). What he did not mention to us, and what we believe the real story is, he has a drinking problem. We saw him at the bar across the street from his shop numerous times while working on our car. And more than once he responded that he was "under the hood now" while my spouse was filming him drinking at the bar. Not once did he say the repair cost would increase beyond his initial estimate. And once he finally did say the vehicle was ready he hit us with a bill of $7,500. Of that, $5,000 was for his "labor". I'm including some snippets from our terrific text history for your amusement. Best part of this entire ordeal? The check engine light came on the next day! We towed it to the VW dealership in Stone Mountain. They put into writing the repairs were not completed properly and it took an additional $1,495 to get my daughter's car running again. read more

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I have been going to Tom for over 10 years. My friends & I all use him for our auto repairs. Honest & reasonable in prices.

Please find someone else to work on your car...anyone one else would be better. Called to get estimate on replacing CV axle on my Toyota, he quoted me 180. When I told him that was lower than everyone else because those models were known to be a pain. He immediately raised the price to 220. The job calls for 2 hours of labor. He had my car for 10 days and billed me 500.00. Said because it was rusted to the bearing carrier. I explained to him that is the same problem I was telling him about at first, that it has to be pressed out. He just didn't have the experience to handle the job. Then when I went to pay, he added 20.00 to the bill because I used a credit card! I am going to make it my personal project to warn as many people as I can about this crook! read more

Tom is very honest and good at his job. The service is great and fast. He works by appointments only but he is open most of the time, even Saturday's! He is exceeds all expectations and is the best in town. Go see Tom! read more