Tom's did a great job with my Jeep Grand Cherokee. Very competitive price, got me in fast, very happy with the work. Highly recommend.

Repaired our explorer after hitting a dear. Turned out good as new. Helpful and easy. Coordinated with my insurance.

Amazing owners! Great customer service! The work is always top notch! My go to body shop!

Unfortunately, I won't use again. The completed job was OK. First, they force you to pay $75 up front for an estimate. Although I've never had to do that, i paid without argument. In my case, the repairman was to take off the bumper skin to see underlying damage, then make the estimate. I was told a ballpark figure that "wouldn't mean much." However, I never got the estimate. The emailed final invoice a few days later upon completion was significantly over the oral ballpark. When I questioned why, I was told, "The price hasnt went up since the estimate was written." Perhaps true, but I wasn't ever sent it. Only a shoulder shrug response. read more

I recently had an unfortunate experience at Tom's body shop that left me thoroughly dissatisfied. On December 11th, 2023 I dropped my car off to have the fender and the passenger side headlight replaced. It was estimated to be done in two business days. Two weeks prior to the December 12th appointment, Erin, the manager of store, asked if we wanted the headlight brand new or used. I said used was fine if it is cheaper as long as it worked and it was the right headlight type for my car year and model(LED headlight). The wrong headlight was ordered by the manager and the shop proceeded to install a Halogen based headlight which was a surprised to me. During pick up the technician assigned to the job wanted to charge before having the ability to look at the work. After asking to see the car, I noticed the headlight that was "fixed" was not turning on and only the driver side was working which was untouched and didn't need any work. I questioned Garrett, the technician, as to why it wasn't working and he proceeded to open the hood and plugged the light back up. (Was disconnected). Light comes on and it was a Halogen based headlight emitting a yellow tone light which was very noticeable as the other side was an LED emitting a white tone light. Technician admitted that wrong part was ordered, however the manager mentioned that "the right part was ordered, but you told me you wanted the cheapest one". There was never an apology or owning up to the mistake by Erin. Shop agreed to order a new headlight and charge the difference of the two prices. After incurring additional costs and delays, the shop calls and mentioned that a module was needed for the new headlight which we did not account for and demanded that we made a quick decision as we were now "holding up her lot" and that she would start charging "storage fee" if we didn't make a quick decision. We proceeded to move forward with the module that was required to get this job finished. On December 19th, Erin, the manager, claimed that the car was ready again. Since there were additional costs that were incurred I wanted to review the charges but the manager seemed bothered by this and accused me of insinuating that they were cheating and tried to rush the payment process. We reviewed the car and the headlight was working fine, however, when toggling the headlight controls the new headlight that was installed did not have the LED strips turning on as the other side did. When asked, Garrett(technician), and the manager(Erin) came outside with an attitude and tried to dismiss my concerns. Technician proceeded to hit the headlight with his hands to make it come on. After realizing that the light in fact was not working, they mentioned that it was "malfunctioning" and that they would have to order yet another headlight. Again, there was no apologies, there was no customer service provided. It was quite the opposite as the manager was very confrontational and would not admit or own up any issues with how everything was handled. Since I reside four hours away and could not leave the car again in the shop I let the manager know that I would be doing a review online, to which she said, "if you do a review online just know that I look at them and respond to them and I will wash my hands on this job". but overall this was such a horrible experience not only the poor service received but the lack of commitment and the consecutive mistakes during the install. I am sure this shop has been great for some, but I wanted to share my experience as I am thoroughly displeased with my experience at Tom's body shop, falling short of the expected professionalism. I hope the management takes these concerns seriously to enhance the overall customer experience at this location. read more

Tom's Body Shop - Body Shops Near Me - Rock Hill, South Carolina

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Amazing service, incredible owners, if you are looking for a job done very well , you have to come here, they handled the hassle with the insurance companies & made getting my repairs done so easy, I will always bring my car here & recommend to all my family & friends Thank you Toms Body Shop for being one who still cares read more

The people and service at Tom's body shop couldn't be any better. They went above and beyond to fix my truck. Buffie was extremely helpful. They even gave me a ride to Enterprise to get my rental car. My truck looks great and it was done in only 4 days. I really couldn't be happier with the service. I would highly recommend to anyone who needs body work in the Rock Hill area. read more

I live in Chicago Il. My son just recently took a job near Rock Hill, SC. During his first six months on the job he was involved in a traffic accident which nearly totaled his Honda Civic. He knew no one in tha area and was quite anxious deciding where to take his car for repairs. After a pretty thorough search of the internet he decided on Tom's Body Shop in Rock Hill SC (owned by Bruce and Buffy Garner). These folks do absolutely outstanding work and Buffy is one of the friendliest people I have met in my 70 years on earth. They went to great lengths to see that the repairs including insurance estimates were handled in a fashion to make sure we were happy. I only wish I were close enough to take all my body work to these fine people. Wouldn't it be a fine world if all business owners went to these lengths to satisfy their customers. Many thanks to Buffy for her help. YOU CANNOT GO WRONG TAKING ALL YOUR BODYWORK TO THIS CLASS SHOP. Dan Moylan (Glenview, Il.) read more