Great experience... able to get an appt next day, tech (John) called ahead to let me know was…read morerunning late and gave me options to push it later in the day which was considerate. Was upfront on pricing and found the root cause quickly to re-establish power to thermostat.

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

Did a wonderful job of cleaning the air ducts and explaining everything. Reviewed with pictures…read more More expensive then other options, but as a person with bad allergies it was worth it.

Bravo to Dan and his crew. I just want to say we are so pleased with the service we got today from…read moreDan. Dan showed up this morning for service and he showed up promptly at 10am. He is very courteous and knowledgable. Real impressive with the care they took to perform a full Air Duct and AC Cleaning. He is also certified through NADCA. When you hire Capital Clean Air you won't be disappointed. I will recommend them to all my neighbors and anyone who need air duct cleaning. Keep up the good work.

We had a need for extensive duct cleaning. Christopher was late due to an accident, but kept…read morecommunicating his status. Once at the site, he did a great job cleaning a very dirty series of ducts and explaining the issues faced to both me and the residents. Overall, a good experience and I would use this company again.

From the owner: Owner operated, I have over 100 references from contractors and home owner that can be reached…read moreupon request. Same day service.. more than reasonable prices. I'm 608 certified and OSHA trained my credits are posted on my profile. Complete HVAC system cleaning as well

John was very responsive, on time and very professional. He explained how to do it and the tool he…read moreuses. Very reasonably priced too! I highly recommend this company.

I had no idea! After replacing the burner unit twice and the belt on our dryer, It never occurred…read moreto me that it may be the vent system until a coworker heard my story. She asked me when was the last time I cleaned the dryer vent with in the house. What?!? John taught me what to look for going forward. He was able to clean my unit out which was pretty extended of 33 feet, due to the way the house was constructed. John said that we made the top 10 list of the amount of lint and dog hair that came out of our system, over a 5 gallon bucket!!!!!!!; which consisted of Over 21 years of not knowing, the longest we have ever stayed in one house, many dogs, two kids and an active family life. John was professional, and personable. He provided more education on how often to clean, signs to look for if cleaning is needed sooner. He was very comfortable working while I watched. I'm looking forward to seeing John in two years and hopefully we will be off the Top Ten List with our new knowledge of what to do.

They wanted to charge me over a thousand dollars for repairs I didn't need that did not address the…read moreproblem of a noisy HVAC condenser unit. I got a second opinion which confirmed I didn't need any of their pricy fixes. I am out $125 for the diagnostic fee. Do not use these people. They are crooked. They said I needed a new disconnect box because mine was melted (it was not), a pound of refrigerant (again not needed) and a surge protector (not necessary).

From the owner: Aire Serv of East Raleigh is a heating and air conditioning company you can rely on. Our service…read moreprofessionals provide installation, maintenance, and repair of heating, ventilation, air conditioning, and indoor air quality systems. Whether you need ac repair, furnace repair, or HVAC maintenance, we've got you covered. Our commitment to industry-leading customer service is backed by the Neighborly Done Right Promise™ - if it's not done right, we promise to make it right. We're locally owned and operated and we take our reputation seriously in order to earn the trust of the communities we live in and serve.

We needed an HVAC replacement. Our technician, Austin, had to maneuver the old and new units in a…read moretight space/small doorway and did an amazing job adapting to a different sized unit. He carefully tested the new unit and its outside fan to ensure all was working perfectly. And, he cleaned up afterwards! Superior service!

From the owner: We are focus on honesty, professionalism, and being on time. We offer maintenance, repair, and…read moreinstallation services for residential and commercial HVAC systems.

I'm so glad I found this local family business with old school customer service! The rugs…read morethemselves looked brand new! As part of their service they will pickup the rugs, including moving furniture! When they return, they move the furniture back! Will definitely be using them again!

Had a great experience scheduling and having the project completed. Needed a carpet cleaned before…read moreputting our house on the market and was happy that I was able to get scheduled quickly. Very professional. Would recommend and use again.