My purpose for writing this review is to highlight Ashley Egg exemplary customer service skills. I'm in the processes of having work done in my home and was asked by my contractor to purchase the materials he'll be needing to do the work. So unfortunately this has resulted in me having to make multiple trips and inaccurate purchases. Ashley was able to correct a misunderstanding which lead to a mistake on her colleague part which was starting to frustrate me at best. Ashley's knowledge of the store and it policy help to ensure my experience at Floor and Decor was pleasant and ensuring my return when the need calls for it. Ashley, thank you for exemplifying excellent customer service skills. read more

I was returning an item I purchased 20 days ago (New in packaging with receipt), and was rudely and aggressively rebuffed by the CountrySide Store assistant Scott and the manager Carl. The COUNTRYSIDE store, where aggressive nastiness is a norm and where the MANAGER decides the return policy, should be avoided. The online Customer service and Corporate Customer service elements of Floor & Decor are helpful and responsive. The Aurora store was exemplary. I strongly discourage shopping in this store: The management practices and dismissal of corporate policy exposes customers to a potentially untrustworthy and unreliable business experience. read more

Ashley helped us select just the right tiles at a very affordable price. Floor & Decor makes it easy for our contractor to pick up the tiles at their business. read more

Just did my master washroom as well as the basement and second washroom. Good prices and the manager was very helpful securing the shipment of tiles to complete the job. They made it easy to return the access and even helped load and unload when we returned some product. they've earned my business read more

Horrible customer service. They say they will return unused overage - there are signs all over the store and online. Over 3 months store you should get store credit. Then when you drag it in, they say manager discretion and won't return it! (Mine was 4 months, was just looking for store credit). I spent over $2500 and this was a $25 store credit. Will never shop there again. Super rude people. Go to Lombard location instead - people way nicer and follow store policies! read more

Great experience, we always come here for tile & our remodels. Everyone is very friendly, however we had a NOT SO GREAT experience today with Diego. If you are going to have an employee at the cash register you should have someone with customer service experience and personable. Everyone is human & has their own life things going on, but that is never an excuse to be rude to a customer. With Diego being the rare exception of rude, everyone else is very helpful & knowledgeable. read more

I purchased tile and grout for our bathroom remodel back in November 2021 and like most home projects, it was delayed quite a bit. The tiling was finally done this past week so I went to return my excess tile/grout (about $450 worth) and was refused since the receipts were past the 90 days. They told me to call The Retail Equation if I want to dispute their denial, which I did and was then told that I had to submit a dispute via US mail to have them reconsider (why wouldn't they want an email is beyond me). I could understand if the tile or grout was dated, on clearance, in low quantities, etc. but it is not. As a matter of fact, there are 190 pieces available just at this store PLUS the price increased by $1/piece over what I paid. There are 70 boxes of the wall tile in stock at the same price. The grout is available in the same colors at the store as well as other home improvement stores so it is not a discontinued item. All these hoops to jump thru for products that they have in stock... their receipt even states that "returns over 90 days from purchase or without an original sales receipt will be processed to merchandise credit." While I understand that they have the "right to limit or deny returns", these items were still in their unopened boxes. They claim to empower their store managers to create a local shopping experience... if this experience is what you desire, visit the Countryside, IL location. While I liked their tile and selection, it will be the first and last time I shop at Floor & Décor. read more

Floor & Decor - Kitchen & Bath Near Me - Countryside, Illinois

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Well...I sent another email on 08/25/21 just as they requested on their response to me. Again crickets. Nothing in my spam folder and no response to the email. Hope you don't have an issue with your products bought from this business as it appears you are just out of luck. The BBB rating says it all. read more

I rarely give 5 stars but I'll explain: When I go to Home Deport or Menards and this also includes Lowes, I tend to find flooring but the problem is it is very expensive. I usually just get a headache and walk away with nothing. This time around my contractor told me about this location, and I knew it opened recently but I would never set foot here as I thought it was going to be way over my budget. Guess what? I found flooring that was beyond reasonable and I quickly grabbed it! The results are amazing! (*see photos) I was inside and one of the employees asked me if I needed help and of course I had questions. He answered them to a tee and I was able to speak to another employee who gave me the run down on how to install flooring, although this time I was going to use a contractor. Regardless, I was given enough pointers now to feel comfortable next time I decide to do a home event which of course is within the next few months! The amount of money spent on what I purchased was incredible and as the photos will show, it came out beyond beautiful. My bathroom and living room look super high end now and no one could ever realize that I didn't pay thousands of dollars for the look. Well, the installation cost a bit but the cost of tiles was not expensive at all. I will say that if you can, ask the staff to let you know when the next DIY of tiles will be, as they do it weekly and you will be able to save thousands on cost just with that. Highly recommend this spot! read more

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Used Floor & Decor for my kitchen's new backsplash. Very professional staff and great prices. Will be going back whenever I need anything associated with home renovation. read more

I love this place for renovations for flooring and bathroom/backsplash tile. They offer all the up to date pieces.

The employees at this location are wonderful. They are so helpful, courteous and do business with integrity. We purchased laminate flooring that was defective from another Floor and Decor location. When we went to return it, they refused to refund the money paid for the opened packages. This was infuriating because they were selling a faulty product and sticking the customer with the defective materials. Thank goodness we decided to come to this location. Lloyd was amazing. When he heard what happened, he refunded us the full amount and helped to find another floor at an even better price. Thanks Lloyd! You saved the day! read more

I bought some marble for my fireplace here. The staff was very friendly and helpful.

Dropped by Floor & Decor in Countryside, having an idea of what we wanted, but no clue of how tile edging and trims worked. Good thing that we stumbled unto Don Johnson (DJ) who went above and beyond. He showed us our different options, got samples, set up a small demo right there in the aisle and guided us to the right choices just from our hurried description. This place is highly recommended! Thanks, DJ! Couldn't have done it without you. read more

I am working on several bathroom projects and I happen to find Tym in the tile area. He was a big help in my selections and had mentioned he didn't normally work in that department. I said that he was very helpful and he thanked me and said he really liked working in that department. He seemed very motivated and eager in wanting to move up in the store. If you need advice I recommend him to help with your selections. read more

Scott was super helpful. If you need a 5 Star experience, speak with Scott. He'll get you everything that you need and he wont leave you hanging. He helped us choose the right hardwood floors for our family home and he doesnt leave you with any uncertainty and answers all of the questions that you may have. Just speak to Scott if you need a good experience. * read more

This store was recommended to me by my tiler. This location has everything you could possibly imagine for tile needs. Joe in wall tile was the best. He took his time and explained the differences of certain products and addressed our questions. All around good experience. read more

Came here to select some tile for a bathroom project. Lots of variety and helpful staff. I'm a remodel newbie. Cynthia B. was SO, SO helpful in helping us out. She made some suggestions for matching floor and wall tile but more importantly walked me they details and the extra stuff and details I wouldn't have known on my own, like schluter, grout colors, etc. She was very professional and patient. And, she clearly knew her stuff! read more

We had a great experience with Floor & Decor! We are doing a total renovation on our home. We needed some help and guidance in the tile department and I was lucky enough to work with Maribel Juarez! Our first appointment went fantastic! She was so knowledgeable and was able to guide me into making the most perfect decisions for our home. We needed lots of tile, 4 baths, laundry room and the entire basement floor! Not only did we find all of our tile with Maribel, the prices were all great!! We came back for a second apt. to pick out all the different grout choices and I feel very confident that it's all going to look so beautiful! I can't wait to see the finished product! If your looking for professional tile guidance, make an appointment with Maribel!!!! read more

I just left doing a purchase at Countryside facility. Billy my order and process it right away extremely helpful and his management very supportive of him. I shop at a lot of home improvement stores I will be back read more

Had a great experience here today. Danny helped me out. I told him what I needed- new floors for the entire house. He showed me my options based on my needs and I picked out samples of flooring to bring back to the new house. I appreciated that he helped me locate what I needed, but then left me to browse without hovering. Returned an hour later with my choice and he walked with me writing everything down I told him the contractor wanted me to get. Very easy purchase. I will be returning when I do my kitchen and bath. I had already visited Menards, Home Depot and Lumber Liquidators and this was by far the best choice. Another exceptional shopping experience. Cynthia helped me today pick out all the tile I needed for my bathroom remodel. I had already chosen my tile, but needed help picking it up and getting grout/sealer/etc. I walked in and I was done in less than 20 minutes with everything I needed. Cynthia was helpful and efficient. Great service. read more

I'm a property mgr for more than 3 decades. I bought some of F&D's Vinyl Waterproof Flooring, in excess of $600. My installer had trouble cutting the flooring and I decided to return the flooring. I had it refunded to the Credit Card I used for the purchase. 2 days ago I returned $534 of flooring and the refund has still not been deposited into my Chase Acct. I called F&D and they advised that It is normal for this process to take 3 to 5 days. When I probed as to why this is the case, the response was "It's just the way it is." While the store is beautiful and the selection above average, I'm moving F&D way down on my supplier list. read more

I cannot recommend Bridget enough for design expertise at Floor and Decor in Countryside, IL. I came in multiple times, and she was so patient with me and provided me with her ultimate design experience. She is so wonderful to work with and goes above and beyond to make you feel comfortable with your selections! Every store would be lucky to have her as an employee!!! 5 Stars + For customer service. read more

This was quite a wonderful experience. First we found such a huge selection of possibilities. Next we found help was a few feet away but we were left alone until we asked for help. The help given far exceeded our expectations. We had a lady named Karen who went over and above to help. She offered suggestions, told us where to search for additional how-to support and also offered some interior design suggestions as well. I would drive out of my way again to do business with this store AND move importantly this service person. (We drove from Terre Haute, Indiana) Her customer service reflected EXCELLENCE. Thanks so much Karen! (Sorry dont know last name) The prices for the products (backsplash, grout and mastic was extremely reasonably priced as well. read more

Floor & Decor - KAREN----SERVICE WITH A SMILE, was time and money well spent - Kitchen & Bath Near Me - Countryside, Illinois

I had such an amazing experience at Floor & Decor thanks fo Scott Dillon. I'm redoing my bathrooms and wood floors in my condo and he was the most knowledgeable salesperson I've ever encountered. He helped answer all my questions for different wood and marble options. They have the best prices around and beautiful products. I'm SO excited to get everything installed! Thanks Scott, you rock! read more

If you go here, ask for Daniela!!!! I am currently building an apartment complex and had to buy tile for every bathroom floor and shower wall and she was VERY HELPFUL. I truly appreciate how much she helped me pick out tiles that would coordinate with the cabinets. Her service was wonderful. read more

This place has a huge selection and some knowledgeable staff that helped us understand what the pros/cons of the using different materials. It's very organized too. Only draw back was after I had a hard time finding a cart. read more

Awesome place to buy tiles. Went there yesterday to buy just tiles for a kitchen remodel. Was greeted by Lori. What an excellent employee. She was nice, patient to our never ending list of questions and more than anything she knew what she was doing. Not afraid to grab a heavy box, not shy for recommendations, she was a delight to work with. This place is such a good place. The selection is really good. And the price is reasonable. Love that you can return anything u can't use. We will be back read more

Wow! The customer service was superb! Scott Dillon was able to answer all of our questions. As an interior designer I brought my client with me to look at carrera marble and wood flooring. Scott knew the answer to every question we had. What a treasure of knowledge he has! Many Thanks read more

Just want to express my Thank you to Taylor for helping our family with color an size for our bathroom! Your help was so appreciated!

Went in looking for a lot of tile for a renovated guest bathroom. Found great selections and extremely friendly and helpful employees. DJ was outstanding and helped us with not only tile and grout but also a vanity top and went as far as helping us load a car-full of materials. He knows what he is doing and where everything is located. He was by far one of the best employees I've encountered at a home improvement store; and I've been in them a LOT. Thank you for everything, DJ!! read more

A lot of associates asked if we needed help. There product selection is o.k. Prices a bit high. When we did decide what we liked and gave measurements, the sales associate kept adding items we found didn't need. Seem to me she must be on a commission scale. Commission scales are not good for customers or customer relationships to have them come back. We ended up returning more than half the products we never used. They purported they were professionals. I would have been better going to Home Depot or Menards. There, the products are as good if not better and way less expensive. I wanted to support a small and new business in the area. Best advice, save money, there are better floor and tile stores around who want customers to return. read more

This location is an hr away from me but definitely worth the trip. Today I was helped immediately by this young man named Alex. Thought he was the manager by the way he was dressed, very professional. Helped me load the tile / ledger onto my cart, helped me bring it to check out, even helped me load it into my vehicle. Now that is incredible service. Thank you for everything Alex! read more

I was in the store looking to match my grout to have some repairs done. I didn't know the color grout and matching can be a real challenge. I worked with a staff member named Moises who was so very helpful. He was very professional and clearly knows his stuff!! I was quite anxious to make a choice so I bought a few options just in case. I have since had the work completed and his color recommendation was the right one! He even went and got the product off the shelf for me!! Thank you Moises read more

Completely incompetent. Don't rely on the floor staff to have any knowledge base. They guess. Do not trust the inventory status between the other stores. Make them CALL the other store if you need to travel for a sold out product. I got burned on this one. Menard's had what I wanted, same product at 20% less, AND the staff knew what they were doing. Try this store at your own risk. read more

Great prices, great service. We bought several types of tile from her for our new home. We were allowed to return any tile that was unused. Extremely pleased with their policy and practice. would Highly recommend to anyone in the market for tile or flooring! read more

Shout out for Dan the salesman !! Professional ! So helpful! We will be back !!! The floor looks awesome! Thank you for your great customer service ! read more

We selected stone to remodel our fireplace and I couldn't have been happier with the help we received to ensure we got the tools we needed to complete our project. Great selection and prices! We overbought and the returns were easier than any other business I have ever bought from. read more

Floor & Decor - Fabricated stone bought at floor and decor. - Kitchen & Bath Near Me - Countryside, Illinois

They may have a good product, not great, but terrible customer service. They are there just to sell quantities and tell you anything. Tile Shop or even Lowe's is still much better option for tiles and most importantly for customer service, follow up and true professional advice. Don't waste your time and money here that will only cost you even more money to rectify bad situations later. read more

Exceptional service by Maribel in providing design consultation assisting me identifying tile selections options and matching floor and wall combinations for Kitchen and Bathroom remodeling projects. Someone had suggested Floor & Decor to me for broad selection of tile and store displays providing helpful visuals. I went online and saw that they offered free design consultations. I was skeptical but decided to give it a try. It was well worth my time. My design consultant, Maribel was amazing. I went in and showed her the room layouts, cabinets, fixtures and wall colors. My appointment was scheduled for 1 hour. Going in, I only expected to complete tile selection for only one or two of the three rooms I'm working on. Within 45 minutes Maribel, was able to assist me in selecting tile (floors, showers, backsplash) for all 3 rooms (2-bathrooms and kitchen). I was extremely pleased with the overall experience. read more