(1) requested repair for Oil accumulating below OHV. OHV Valve reportedly replaced. Oil still noted…read moresame area, Called attention delivery person, who says because gasket was just replaced. (2) Requested to replaced oil drain plug, say ha can't, Bolt was strippped, doing so will messed up crankshaft (3) Hood broken in multiple places on pick up. Put back together with staples, sharp sataples end all over. Hood mounted impoperly. (Took photos before and after) I ought to charge them for the damages incurred! (4) Terrible job, I would NOT recommend this place even to my in laws

This place is great for service and small engines. Very friendly people…read more I brought in my new Craftsman leaf blower, (as it broke down after 3 uses, that's another issue) for warranty repair. Greg, the owner of the shop said he would repair it while I waited, as I was coming from the City, he even sent me to a great restaurant down the street (Rita's). He fixed it and even dropped it off at the restaurant! I can't say enough positive things about this business!

If you are going to use Greg's, be sure to get an estimate of the repair costs up front. I made the…read moremistake of not doing that. I called Greg's about repairing a broken front-wheel drive cable on a Toro Recycler. I was told over the phone it could be repaired and that it was a simple fix. When I got the mower back nearly three weeks later, I was hit with a bill for $310 and change, more than half the cost of a new mower, same make and model. The bill included several miscellaneous charges that I never authorized. Nor was I ever contacted about whether I wanted those additional services performed. The additional charges: oil change, new spark plug, air filter, blade sharpening, and new wheels. When I take my car into be serviced for one problem and the mechanic finds an additional problem, I am contacted and asked whether I want the additional work performed, and I get a cost estimate. No assumptions are made about what I am willing to pay for. In this case, if I had known the total cost of the repairs to be done, I would've declined having them done and looked into a new mower. Granted, Greg's did reduce the bill by $50 after I expressed my displeasure with their lack of professionalism, but the repair costs are still slightly more than half the price of a new mower. When using Greg's be sure to get a cost estimate up front and spell out the work to be done.

Mark did a great job servicing our lawn mower. He was very responsive with his communication,…read morearrived on time, and provided excellent service at a great price! We would highly recommend TMC for your needs!

Mark responded quickly to my request for information re: repairing our snowblower which had become…read morea massive paperweight after a mere two years of use. Not only did he come to our home with all of his equipment so that we didn't have to transport this massive snowblower, he came out within a few days. I hired him because of his great reviews, and he did not disappoint. Not only did he fix it, he gave us tips on maintenance to avoid a similar situation. He also charged us well under the what estimate I asked for over the phone.. Thank you to other reviewers of this company for promoting honest, ethical and skilled providers, like Mark of TMC. Thank you Mark! Janet and Eric

I had two bicycles that needed tune up. No repairs needed, just a tune up so I would feel better…read moreabout my wife and my daughter riding them again after a few years of non-use. I got a call that the bikes were ready the next day. Upon picking up the bikes and bringing them home, I test-rode them around a block. I found a couple of minor issues with my daughter's bike. The brake was very soft. It felt like either the pressure on the brakes were not high enough or the brake pads were worn out. The gears when in the middle sprockets were making slight noises as if the chains were touching something. Neither were big problems, and I took the bike back a few days later. Keith adjusted the gears to solve the chain noise problem, but declared that there's nothing wrong with the brakes. More serious problem occurred with my wife's bike. When first brought back from Keith's shop, I had my wife ride it around the block to make sure she was comfortable with all the settings. Everything seemed fine at first, but after about 10 mins of riding (she was beginning to enjoy it kept going the blocks and I was following her on a scooter), she all of sudden headed into a ditch and fell over. It turns out one of the pedals fell off because it was not screwed on all the way. After walking the bike back home, it was simple enough to re-screw on the pedal, but my wife ended up with a bruise on her shoulder. When I mentioned this to Keith when I went back with daughter's bike, he said the pedals were on perfectly when it left his shop, and implied that somehow we did something to loosen it up. I may not be a bike expert, but I have screwed on and off a few pedals in my life. Keith was pretty friendly before but turned less than friendly at that point. I can't speak to the quality of service with the mowers and other small engine equipment since this is my first interaction with them, but it feels like the bicycle side of the business is an add on service and that they are not really experts with the bicycles. I went to Keith's Bike and Mower because they quoted me lower rate than other bike shops around my area. At this point, I feel that was a mistake.

We've been bringing our bikes to Keith's bike and mower for many years and have always got…read moreexcellent service. Keith is very personable and friendly. I like that I can call the owner on the phone if I have a question. I trust him and won't bring my bikes to anyone else when they need repairs. Because I am also a business owner, Keith asked my advice about a recent bad review by Dan S. and after talking with him I feel I should debunk it. Keith's description of the situation couldn't be more different than Dan S. posted on Yelp. Keith said Dan S. came in and had two bike repaired and he repaired them to his usual high standard. Dan S. called a few days later saying he heard a noise on one of the bikes. Keith said to bring it back in to be adjusted for free. The problem was an adjustment and was fixed in five minutes. Then on the way out the door Dan S. stated out of the blue that his wife fell off the other bike because a pedal fell off and started saying Keith was negligent and complaining that he wanted his money back. Keith told me he was very respectful to Dan S. but could not be held responsible for what happened with the bike days after the repairs were done and asked why Dan S. didnt bring in the bike since it was a serious accusation. Dan S. had no answer for him and left angry. Sounds like a shakedown to me having gone through it myself. Guy wanted something for nothing and Keith didn't give in. Keep up the good work Keith we're rooting for you against all the trolls on Yelp!

I've taken my lawn tractor to their service department and have been very satisfied with the…read moreoverall service and promptness of the service. During my last visit I needed a chainsaw and a line trimmer and had no idea of the different models and what they meant exactly. I spoke to the commercial associate Diego Hernandez and explained what I was looking for, I couldn't be more happy about how knowledgeable he was about the products. It's a big difference when you speak to a sales associate with no knowledge and someone that has the patience and knowledge to give you the peace of mind that I'm making a solid purchase on a piece of equipment that can be costly. Kudos to Diego he is an asset to this store.

My bf and I like to shop here for all sorts of gizmo's and gadgets! Anything from chainsaws, power…read morewashers, snowblowers and more. We also, get our oil, salt and gas cans here! The parts and service supervisor, Josh Vandervest, was the one to help us and he was phenomenal! He was very knowledgeable and eager to help! He had a positive attitude and a little pep in his step... I would highly recommend visiting this fantastic establishment for all your outdoor needs for chores.

This place is the absolute best at customer service and solutions for your snow plow needs. Our…read moreschool North Barrington Elementary needed a more suitable solution for their snow removal needs. They coached us and provided us with on time service and care that we didn't find anywhere else. If this is a service you need; this is the place you need to go to.

Took my mower into Mower Works in early April to get it repaired and tuned up. But trying to get…read moreany .. I mean ANY ... response from them was pointless. No updates, no ETAs nothing! These SOBs ghosted me for all those weeks. I texted them, called them, even texted them from their website. NOTHING! No response, no ETA, nothing! Finally, today I get a text saying the mower is ready. What the hell, guys? I am never going back to that place again. PS: It looks like "ghosting" residential customers is the way they roll. Damn. I wish I had read the other reviews before trying Mower Works.