I've never had bad customer service here and I come to this smoke shop quite often. Their prices are reasonable as well, compared to other smoke shops in the area read more

Tommy is the best, I've been dealing with Tommy for years and no disappointments whatsoever, honest, full of integrity and the team player. Thanks for everything Tommy I really do appreciate it. read more

Everytime I come in I genuinely feel like family. Everyone is super kind,respectful, helpful and nice!!! This is one of the few places I actually enjoy coming to. read more

I'm so disgusted how you can hire new people & talk so down to them in front of customers. I was so embarrassed for this poor guy who was obviously NEW and still learning the system, as he had 3 note cards. To be Standing over him & have the nerve to say very (loudly) "IM NOT WAITING UNTIL SATURDAY FOR YOU TO FIGURE THIS OUT, IF YOU GET IT OR NOT I DONT CARE YOUR DONE". Mind you again this was said right in front of myself & 4 other customers while ringing my stuff up. Of course I inserted myself into that conversation "YOU SHOULD FIGURE OUT HOW TO PULL YOUR EMPLOYEE TO THE SIDE & NOT REPRIMAND HIM IN FRONT OF CUSTOMERS, THAT EXTREMELY UNPROFESSIONAL" because of course this man isn't going to risk loosing a job "INFLATION" right. Whether or not he was not "figuring it out" for a while, you don't announce something like that. So to the new guy ringing me up with your note cards, you were very sweet & kind, they don't deserve your time and you don't deserve that hostile work environment. I'm really disappointed because this is the only shop that carries my vape juice that I've continued to give business too often, but never again read more

The cigars are always stale or broken I go there for other things and it's pretty good but dutches/backwoods/anything of that sort are always stale or already broken read more

I usually love this smoke shop && never have an issue but tonight i bought a vape && it didn't work. I went to return it && they gave me a new one. Tested it in store- that one didn't work. They give me another one, but a different flavor (one i never asked for). I was thankful nonetheless && took it. Not even 2 hours later, my vape is flashing, puffing on its own, overheating && not puffing when i try. I call to complain, the store employee says to come back && i can get another one. At this point i don't even want the same brand. I get to the smoke shop && the employee now tells me he's not supposed to exchange things && he's doing me such a big favor no one else would do. That was weird, because I've had many places replace a vape that's broken that I've purchased from them. He gave me anooother vape of the same brand && wouldn't allow me to pay the off cost of one that was $3 more. It made no sense. read more

Love this smoke shop but they really need better quality control all the cigars are always broken I buy 20$ worth and really only get to use 3$ worth of what I buy cause there so shit read more

Hands-down the best Smoke Shop in town... This guy has the full supply anything you could possibly imagine or even need or not need it in stock twice... He works with you on prices if you're hard up home but he's never said no to me. I have a new favorite stop. KRATOM Connoisseurs such as myself, you should also pop by here and check it out it's worth the stop, Run-of-the-mill prices like every other Smoke Shop but there are a few hidden gems inside he seems to get brakes on... I'm in there every day read more

Haha this guys gives good service and has good prices !!!! gotta come back really soon and let my friends all know about this wonderful experience!!!! read more

Tom's Smoke Shop - Tobacco Shops Near Me - Las Vegas, Nevada

Amazing customer services and best prices compared to all the head shops in Vegas. Store is filled with so many goodies!

I've had reoccurring incidents on every visit lately it seems. Thinking because they are cheap, they can treat myself as a customer badly because of a issue of COVID personal space and safety being rudely violated on numerous occasions. Curbside -pick-up isn't my preference when using only cash. Therefore, I'll be reporting the noncompliance incidents to the State health agents real soon. This shop was close to where residing. Now, compelled to go elsewhere to obtain my Kratom/CBD. read more

Came in with a certain price point for a dab rig and Tom was there that night and totally hooked it up. Appreciate that, thank you!

Very clean smokeshop great customer service best prices on this side of town most definitely recommend

I went here to buy a new vape. I was looking for the VooPoo Drag 3 since my girlfriend lost mine! When I asked how much this guy told me 110$!! I said thats crazy. Thats almost 100% mark up! When i told him another shop has the same vape mod for 80$ he told me to "go there then" He was very rude and unprofessional.. Anyways. I went to the other smoke shop. Im not sure what its called but its on pebble and eastern by the little smoke shop. This whole store is nothing but vape and accessories. Turns out the same mod i was buying was only 60$!! At this place. Tell me why they have to completely rip people off and on top be rude to customers. Ive spent a lot of money in this place and didn't appreciate it. Not sure the guys name but i can guarantee he's the shortest guy in the building. You cant miss him.. C'mon bro, totally unnecessary and unprofessional... I wont be back to this place after finding the the new spot. Don't pay double here.. Shop around. Your guaranteed to find a better price. read more

If you're going to look at pieces I'd recommend just going to another smoke shop. My boyfriend and I come here often but as of the last few months whenever we come in we will wait by the glass be greeted then asked if we can wait for the line to be helped. But the employee takes all the customers in the line and we end up waiting like 40 minutes while he's taking customers that walked in way after us. We even went to stand in line and he still didn't help us right away. Poor customer service. Sad because I spend hundreds at this smoke shop on pieces! read more

I been going to this store for 4 years and the past couple months I been having issues with the products I been buying! Moldy tobacco s, broke or hard is the way all those package are coming! I talked to the owner and explain to him the issue I was having I even open 10 different packs in front of the store guy to show all the mold and damage in all the tobaccos to find out by the owner that they dont give you credit or exchange the Muldy damage product!!!!!!!after speaking with one store employee I find out this owner buy expire product for discount or cheaper price and sell it to the public, every single product is either expire or bad!!! Be aware!!!!!! read more

Worker was super nice ! Excellent costumer service ! definitely coming back again soon !

I found my favorite smoke shop. Beautiful merchandise, knowledgeable people, super friendly and welcoming. Had a small issue with my purchase and the employee was so friendly and the problem was solved so quickly. Made me feel like I was back in the east coast again. =) read more

They have an amazing selection here! And remi was a great help with all our needs! Definitely coming back!

Remi is so helpful. His glassware is very impressive. I recommend his store for all your smoking needs. At a great price. Highly recommended! read more

This will be our new go to smoke shop. Came across this place because it's open late and we needed coals and ended up leaving with a new glass hookah and all new flavors all because the man that was working there was so helpful and took his time to explain to us about their products. Any other smoke shoos make you feel like a bother to ask questions about their pieces and flavors. Great customer service!!!!!! read more

Tom's Smoke Shop - Tobacco Shops Near Me - Las Vegas, Nevada

My friend JC was ranting and raving about this place and I expected it to be good but it still exceeded my expectations. By far my new favorite smoke shop. They have everything you could ask for and more including things I've only ever seen online. Their Vape and glass selection is what keeps me returning time and time again. You seriously have to check this place out and you will definitely find at least one item every visit that makes you say "I can't believe they have this!" The best thing though is the customer service and the treatment they give their regular customers. My friend spends a lot of money there weekly because they treat him well and have even kept the store open late just for him. Their pricing is always competitive and they are a perfect example of how to run a local business. Before I stepped in the store I remember thinking I might have to tell my friend he has a problem when it comes to smoke shops. But after seeing the products, pricing, and service first hand I will also be making many more visits to this shop. They also have a great selection of Halloween contacts which I wear theirs over my regular prescription contacts with no discomfort at all. You heard me right...I wear two pairs of contacts at the same time with NO discomfort. My stripper ex-girlfriend told me this was possible and I was nervous to try it but I am happy to report that it definitely works with these they sell. I will be back to snatch up plenty more colors and patterns. read more

Tom's Smoke Shop - Microchip Contacts worn over a pair of prescription contacts with no discomfort. - Tobacco Shops Near Me - Las Vegas, Nevada

Have been coming here for months now in the customer service is outstanding had a bit of a hiccup during my time I want to go and the next day it was resolved by the owner without incident and complete professionalism I just want to say thank you for taking the time out and making me feel like a valued customer read more

Came here for some juice and Remi was really helpful and hooked us up with a deal! Definitely recommend this place! Really great service with a chill environment. Now I know where to go if I'm ever in Vegas!!! read more

Remi was friendly and helped me with exactly what I needed. Will definitely come back again.

Passed through the area, found this shop, Remi hooked it up. He was very nice & super helpful. Definitely recommend!

If I can give 0 stars, I would. I was about to go in to check them out while doing my shopping rounds in the shopping center. Until they told me to move my car cause they claimed a parking spot. They couldn't even wait a minute or two for me to come out of the restaurant. No customer service and very rude. I do not recommend them for this issue. read more

Very nice and friendly. Neighborhood smoke shop. Great prices on all things needed. Plus a HUGE collection of hookah products. And amazing knowledge to talk about also. read more

So many choices for wraps pipes and friendly employees! Super available all the time with their open hours!

Awesome Service!! Called in 5min. Before closing and was able to stay open for us. Recommend coming in. A lot of good pieces

Amazing customer service. Can't beat the quality and prices. Beautiful shop as well. Highly recommend this place. They carry just about anything your heart desires read more

Used to love this place. Better pricing than the other smoke shops close by but after today I would pay more. Been going here about 3 months, normally send my husband in with my card when I don't have cash. Never been a problem before but today all the of the sudden it's problem. And then he told me I had to have a pin for my credit card. Hmmm never used a pin for credit card only debit. I guess they think because they are cheap they can treat customers badly. read more

So helpful and such a huge assortment. It was our first visit to the store and everyone was very helpful gave suggestions and was there to help. He even heard things in conversation and pointed out items. Great service and good prices. We will be back! read more

I bought my first hookah here and it was only $70 and they gave me free coals. They have a variety of bongs hookahs etc. I recommend you come here, and staff is nice. read more

Great customer service from Remi & has good quality glassware with solid prices. Def better quality smoke shop compared to others.

walked in clueless ad I was sent to purchase hookah supplies. the gentlemen was very knowledgeable and professional.

This was the only smoke shop open on Christmas morning. It looked a little janky from the outside but, it is not. I was delighted to find it clean and nice on the inside. The selection was amazing and the staff was extremely helpful and friendly. We will definitely be returning for our hookah needs. Two thumbs way way up! read more

Great smoke shop with good prices and selection. The owner is knowledgeable about his products and helpful. Nice guy also. Top of the line vape brands and accessories. read more

Very personable employee working this evening. Informative and gracious. Shared prices on other merchandise that I might want some time. Also open until 10pm unlike most of the shops in this area. (It's on Nellis/Trop next to 99 cent store. Highly recommend. read more

Im in here often. This is my go-to smoke shop. Great people! They're always kind and helpful. Big selection of goods and decent prices and they're open till 10. Just try not to go that late because it's a rough neighborhood and do not go alone. Better safe than sorry. read more