Disappointing Experience…read more I came in only to have gel polish removed from my hands and toes and ended up being charged $50, which felt extremely excessive for the service provided. More concerning, the nail technician did not appear to use sanitary tools. When I politely asked whether the clippers had been cleaned, I was met with an attitude instead of reassurance. Shortly after, another staff member spoke rudely in their language, which made me feel uncomfortable and disrespected. Cleanliness and professionalism are non-negotiable in a nail salon, and unfortunately this experience did not meet those standards. When I washed my hands in lobby sink, no soap provided. One bottle had water in it- no soap, no towels for hand drying. I am very disappointed and would appreciate a credit or partial refund if possible.

Very irritated with the nail tech. My 12 year old daughter specified a certain color and I had…read morewalked outside once she was situated. I came back in and noticed the color was not what she asked for. She wanted a glittery turquoise & was given a very light colored mint green with no glitter. When I questioned it, he tried saying the color wasn't a "summer season" color and she should do something lighter & that dark colors are for the winter season. She of course can't understand their gibberish and was too scared to speak up. If I'm the one paying and she picked a specific color, then do exactly that! I don't want someone's opinion on what they think she should get. On top of that, don't argue with me and try to persuade me into agreeing you did the right thing.

If you're looking for a salon in Waller that actually feels good to be in, Drew's & Company Salon…read moreis it. This was my second visit, and Renee has officially become my go‑to stylist for life. She's not just good, she's phenomenal. Her attention to detail, her technique, her ability to listen to what you want and actually deliver it... it's rare. She's professional without being stiff, friendly without being fake, and she works with the kind of confidence that only comes from real skill. The inside of the salon may look empty and a little forgotten about, but don't let that fool you for a second. Renee brings the place to life. She creates an atmosphere that's warm, welcoming, and completely free of the snobby salon attitude you find elsewhere. There's no forced small talk, no judgment, no pretentious vibe -- just genuine kindness and incredible work. Renee made my hair look amazing again, and this place truly is a diamond in the rough. Waller is lucky to have her.

Renee did a great job with my hair, she took the time to cut and style my hair beautifully.read more

Waxing The City was amazing! I went doing half off promotion. The customer service was…read moreamazing...Upon arrival and throughout my appointment. Sydney, my new waxer was gentle, informative & kind. The wax was soft & pulled in small sections. Leaving my skin painless & no irritation after. Be sure to check them out & tell Sydney Keanna sent you. Second appointment already booked! Enjoy!

Definitely found my new wax place! The studio was clean, welcoming, and super professional…read more Shelby was amazing! so personable, attentive, and incredibly thorough. She really paid attention to detail and made the whole experience comfortable. Best part? It didn't hurt at all. Highly recommend!

Loan is awesome at nails! Never any issue getting in for an appointment…read more Reasonable price !

The lady was very nice and seemed really happy to be there. She greeted everyone with warm energy…read morewhich I appreciated. The problem came when she was clipping the cuticle. She was heavy handed and the service became very painful. At one point I knew I was bleeding, and I continued reading on my phone to distract myself but it was very hard. I tipped her $5 because the work was nice and she was very kind, but I soon noticed dried blood when I got home. I am also still experiencing pain and discomfort after a full 24 hours.

I had my brows threaded and tinted, as well as my lashes tinted, by Laila today, and she was…read moreabsolutely amazing! I have naturally red/blonde lashes and brows, so tinting makes a huge difference and allows me to feel confident and pretty without wearing makeup every day. Laila was so thoughtful and attentive throughout the entire appointment. She checked on me during the threading to make sure I was comfortable and made sure I was okay with how long the dye sat on my lashes. She took great care in choosing the right color and made sure I was happy with everything before I left. The results are amazing! I feel like a whole new person! I couldn't be happier with my experience. 10/10 would recommend, and I will 100% be back!

I came in with my bf to get our eyebrows threaded for the first time and Laila was amazing! The…read moreinside was cute and only took like 5 minutes. We will definitely be back!!! I loved it.

While in Texas went for my first wax at this location very nice had an excellent waxer no pain…read more Front desk was extremely professional very clean environment very cool purple wax. I've never seen anything like that before first time trying European wax centers.

Wonderful customer service, reliable, on time and consistent!! It is a great alternative to shaving…read moreand so quick - almost pain free! Super friendly and helpful staff that get you the best prices with their wax passes too.

I scheduled a Brazilian wax and got in the same day. I received a text that she needed to move my…read more appointment up an hour. She was nice, friendly, and talked me through the whole process. I scheduled My next appt before I left.

I took a chance at this place following a horrible experience at a different salon and went in for…read morea Brazilian wax this past Thursday - I was very pleased with the outcome. Nicole is the esthetician who runs her business inside of the Reserve Salon & Spa, which is what you will find when you pull up the address in google maps. This business is within the Towne Lake Shopping center square and Cypress Wax Spa is located on the second floor in Room # 4. There is a very friendly receptionist when you enter from the 2nd floor, and numbers are posted outside of the Rooms/Suites. I was 10 minutes late because it was a bit unclear where the actual spa was located , but it was not a stressful experience because everyone was so friendly and helpful. Anyway, the entire experience was better than I actually anticipated. Nicole's station is immaculate, organized, and clean, and she is clearly well educated in her field, utilizing first class products. It was the most painless experience I've ever had, and she employs a plethora of organic and natural oils throughout the entire process. For my wax she did a quick refresh over my bikini area using jasmine cleansers and lavender oils, and then she communicated ingredients in what she was using when as she applied the product. She used both soft and hard wax, and walked me through her process every step of the way. What I really appreciated was her telling me when I would expect a more intense sensation during the waxing and when to breathe out since it had been a while due to being traumatized a few months back. She was consistently gentle in her approach and skill. Her communication skills were excellent. She did upsell me during my wax, but her pricing is extremely reasonable and the results are amazing. I can't tell you how much of a difference it makes when your esthetician is well versed in her craft and takes true pleasure in educating her clientele during the process. I was in the hands of a true professional, and I even went in for letting her use a high-frequency tool post waxing to reduce the breakout in a few spots caused by an ingrown hairs. Bottom line: Nicole knows what she's doing. She is a highly emotionally intelligent professional, she reads her customers body language ,and is not there to herd people in and out. She is fully focused on you from start to finish, and I will be returning soon.

Farrah is the best. Always on point with her eyebrow waxing, with a funny story or two to keep you…read moreentertained. Always make sure to check reservations well ahead of time! Someone this great will get booked up faster than you expect!

She is still the best. The only place I will go. I went for the service of back, shoulders, chest,…read moremanzillian. Farah will always make sure you are comfortable and really cares for you.

Excellent service! Clean convenient and on time. Smoothness that last. I'm a regular since opening…read moreday! Definitely a great experience.

I have been going to the wax den since they opened and they have been nothing but amazing and…read moreinexpensive! They're super accommodating, kind, friendly, and knowledgeable. Support black owned small businesses! & never step into a European Wax Center again :) Soo grateful for them!!!