I originally went it for highlights, stylist told me she would do balayage because my highlights…read morewould pop out more but my base would be a darker brown than I asked. I told her that's fine as long as my highlights were visible. She ended up coloring my whole head one color and my total was 460, mind you I have short and thin hair. I wouldn't have had an issue with paying if I got what I asked for, but I didn't. On top of that, my hair is extremely damaged even a month after and I have so much breakage at the top of my head, pieces of hair that are like to my eyes because it broke off so much. When I talked to the owner, she was very unprofessional and couldn't put her ego down to take accountability and admit that her worker messed up and instead tried to stand there and tell me I had highlights and received exactly what I asked for. I don't recommend this place at all. If they would have taken accountability for their mistake I wouldn't have been as upset but they completely played in my hair. They also charged me for color root when my roots were still dark and the exact same color as when I walked into their salon. I attached what they claimed to be "balayage" , when I originally asked for highlights that popped out. Response to Imelda G: Thank you for taking the time to respond. However, several statements in your response do not accurately reflect my experience. First, I did not schedule my appointment for a color correction. I scheduled an appointment for highlights, and I have messages showing exactly what I requested before the appointment. Second, while I did provide two inspiration photos during the consultation, they were not meant to represent two different final results. I specifically explained that I wanted the honey-brown photo to represent my desired base color and the other photo to show how visible and chunky I wanted the highlights to be. I was told that achieving the exact base color might not be possible without causing excessive damage, and I accepted that. What I clearly communicated was that I wanted my highlights to stand out. My issue is that the final result did not reflect what was discussed. I also disagree with the statement that the expected results, process, and pricing were thoroughly discussed. I was initially quoted approximately $270, yet my final bill was $460. At no point was I given a clear breakdown explaining why the price increased by nearly $200. The process and additional charges were not explained to me in the level of detail suggested in your response. Regarding the condition of my hair, I fully understood that any lightening service could cause some damage. What I did not expect was the significant breakage I experienced. The concern was never that my hair became slightly dry. The concern was that I left the salon with visible breakage and continued to experience excessive breakage afterward. Being advised to purchase products does not change that outcome. Your response also states that I declined recommendations. That is not accurate. I listened to the recommendations provided and was told what products would be beneficial. Simply choosing not to purchase additional salon products is not the same as refusing care instructions. I would also like to address the claim that my concerns only arose when discussing the final cost. The cost absolutely became part of the conversation because I was being asked to pay $460 for a result that I did not believe matched what I requested. As a college student who works hard for her money, that amount is significant. Had I received the result I expected, I would not have had the same concerns about the price. My dissatisfaction was with both the outcome and the amount charged. You also state that I was offered a refund for the root color service. My position remains that I should not have been charged for a root color service in the first place because my roots remained the same color. Refunding a charge that I believe should never have been included did not address my concerns regarding the overall service. As for the complimentary hydrating treatments, I declined because I no longer felt comfortable having additional services performed on my hair. At that point, I was seeking a refund rather than further treatments. Finally, I understand that you stand by your consultation process and communication. However, I stand by my experience as a customer. The messages I sent before my appointment, the inspiration photos I provided, the service I was charged for, and the final result all speak for themselves. My review was never about avoiding payment. It was about paying a substantial amount of money and feeling that I did not receive the service or result that was communicated to me. I believe accountability and customer satisfaction are important. Had my concerns been acknowledged rather than dismissed, I would not have felt the need to leave this review.

Wonderful service ! Great stylists ! Place is clean and all the ladies very professionalread more

Owner doesn't apologize nor offer to fix a mistake unless you ask for it …read more Also, I hope the owner learns to smile more and work on better customer service . It costs nothing to smile .

I went for a haircut and highlights. Phoenix looked at my hair and talked to me about what I…read morewanted. I had been cutting my hair at home myself trying to grow it out. After Phoenix trimmed and SHAPED it, I realized I should have been getting trims & shaping all along. We decided I didn't need the highlights. I was so thrilled with the results of my visit and will return for regular trims. Thank you Phoenix!!

Always a great experience here! I've seen 3 different stylists (due to my own time constraints and…read morebusy schedule) All have been amazing! So great at color, cut, and up-do's too. I watched one go up today that was picture perfect! I feel so welcomed here and even though I can't make it very often they always welcome me by name. 40 years in business...I know exactly why. Love this place.

Hair By Heather at Trendsetters is the best. This is seriously the only person I have encountered…read morethat did my hair the exact way I envisioned it. I didn't even have to show her a picture, literally just described what I was wanting and she mastered it!! I've shown photos of what I describe and no one has ever given it to me exactly that way saying "it's not possible, you're hair isn't thick enough" seriously book with her she is a damn genius and so sweet and kind.

I love my recent cut with Vincent! A friend of mine referred me and I'm so happy to have gone with…read moresomeone he recommended. I've been going to the other DB locations off 290 and the one on 249 for years on and off, however I think I'll stick with the Spring location a little longer. The salon is very clean, and I love the modern look. Vincent really took his time and really transformed my look. I would say he took a good 8-10 inches off of me and though I was nervous, I couldn't be anymore happier. I'm super excited about my new look! Definitely recommend to my friends and family!

High quality hair care here. highly recommend. also affordable compared to super high end salons,…read morewith just as high a quality of hair cuts, color and treatments. I suggest going to raquel! she's gentle with your hair and her hair cuts are always my favorite. i usually hate my haircuts right after, but not when she cuts my hair! she also does my hair color and it never fails to look good. Can't wait to go back after my hair growing journey.

I was completely scammed out of $450 from Missy for synthetic extensions that were supposed to be…read more100% human hair for my daughter. She won't refund me and now she's not even returning my messages.

Rosie has been cutting my hair for almost a year now, and it is always done great. She has an…read moreattention to detail for all of the little things. Plus she is very nice!!

I recently got my hair done here and couldn't recommend it enough! Valeria was great and gave me…read moreone of the best hair cuts I have ever had. We even briefly went over future options for coloring and she answered any and all questions. The salon is super clean, cute and comfortable! I will definitely be booking with Valeria in the future!

I have been going to Minnie for several years now. My original hair stylist moved out of state &…read morerecommended her. They shared a suite here. Love my hi-lights and cut every time! Thank you Minnie!!

I got my hair cut from Doris. Cost me $75 and it was a simple cut. I needed my ends cut, long…read morelayers trimmed up, and bangs. She cut my bangs pretty well. The length was a bit shorter than I wanted, but ok. The layers, though!! I seriously wonder if she knows how to cut layers. I had seen a previous reviewer complain about her hair, but so many positive reviews made me think that was a one off review. Her idea of long layers was to take the top layer of my hair and chop it off! seriously. You can see the line. No blending. Just a blunt line of hair! It's awful! And then she curled my hair, which I thought was odd. I know why she did, though! So I couldn't see what she did!! After paying $75 for this cut, I now have to pay $75 to get the cut fixed!!!

Showed up for a 5:30 PM appointment and the stylist didn't show up I guess. Unprofessional.read more

Amanda is an excelent stylist. I tend to be hessitant about going to salons but once I found…read moreAmanda, I knew I found a keeper. I have very long and thick wavy hair but she made it work. She did an ombre with some high lights and gave my hair a much needed trim. I look and feel like a new person. Love my hair!