Maybe I'm expecting too much. The insurance paid $1000+ for…read morethe visit, fitting, shoes and insert with prostetic toe. The shoes are $100 Dr Comfort shoes. The fitting is old fashioned "box" fit; rather than the newer scanning of the feet. Meh; but, seems the fit SHOULD fit. My uinsurance paid over $1000, and while I am grateful, I think for $1000+ the shoes should fit much better, the prostetic insert should fit; instead of being told, but heel inserts. Am I wrong here? This is for the Tucson location, on Grant.

3 weeks ago I went to be fitted for a custom knee brace. I was told it would take about 3 weeks to…read moreget it. Today I called to find out the status of the brace. The woman I spoke to told me I had a 20% co-pay of nearly $500 and they hadn't received medical records from the doctors office. My insurance does not have a co-pay for DME and my doctor's office had already sent the request to them for the brace. I called my insurance and they called Pongratz and got the co=pay straighten out. However, things were still on hold because of the records. I called on that and they never received a request for the record. The records are being faxed. If I hadn't already been fitted for the brace I'd go to someone else. As it stands I don't know when I'll get my brace. Unless something is done to correct the situation quickly my review will stand. This is also the Tucson office.

Everyone was great to work with. I just wish they would've told me the cost up front. We were 3/4…read moreof the way finished and she handed me a paper and let me know to finish I would need to pay $1900 dollars. I'm on SS and retired. I applied to Care Credit but only received $900. I just can't justify the cost and I have no idea what it would even look! I wish they told me up front the cost due to the fact I wouldn't have wasted their time

It was my first visit to Hanger Clinic. I had no appointment and no prescription from my doctor. I…read moreneeded an abdomen binder and wanted to check what types they might have available. The staff was very nice, patient and helpful. Arian Jacobs, clinician showed me available product, explained how it could be used and agreed to reserve one for me until I get prescription for it. I would recommend this clinic to anyone.

Assuming that you have special needs, in my case diabetic shoes, this place is excellent. The staff…read moretry to get things right and care about their clientele. Of course, it's way better to not need their services, but if you do, be prepared to be satisfied.

Horrible customer service. I made an appointment two weeks out and I was told the address to the…read moreappointment was the one on my referral which was also the number I called (Grant Location) to make the initial appointment. When I made it to the front desk I had extra time and would have been 15 minutes late to the orange grove location, less if I had just left when the receptionist said I was at the wrong appointment. When she called the doctor at the Orange Grove location said she wouldn't be able to see my son which is ridiculous. There should always be a late window, especially considering this was not my mistake and I had to schedule so far in advance and had to take my 5 month old out during a pandemic. You would they would have been more accommodating. Now I have to wait another week. I'd also like to add that there was not a single other patient in that waiting room or on the sign in sheet at the Grant location and the doctor there also said he could not see my son because he was working on a project. My sons appointment was right at 8:30am when they first opened. Ridiculous.

your guidance to the proper inserts has made a wold of difference…read more Thank you! i Had no idea of the difference a good supporting sole would make.

I have had multiple issues with Hanger. Several calls made, waiting well past the date when brace…read moreand orthotic was to be delivered , then going in for appt. to find out it was not available. No calls made to inform me it was not ready. Also several calls made, then no return call.

have been referred to this clinic by my physician for back brace and medicare shoes..prices were…read moreway more than i could afford even with medicare,but the staff is great and the place is sparking clean...

let me begin by saying I chose to have my leg removed eight years ago to a very rare form of…read moremuscular dystrophy. I originally started in Wyoming with Wyoming Prosthetics Orthotics and they were amazing. I dealt with the Hanger Clinic in Sherman Texas. They were amazing. I am extremely active not the typical patient. I know my equipment. I know the process. I know how it's supposed to be done. I've always tried to be patient and understanding because things happen, but this beyond the realm of rediculous! The process has been simple for the past eight years I go in I get casted I come in a second time we try the fit , the third time every single previous socket has been perfect. I typically have to get one every year as my amputation changes. my experience in Tucson so far I have come down almost 11 times now. yes 11 . The first technician didn't listen to me and told me what he wanted to do. Thankfully, the second tech has been amazing , I will tell you that I have never gone home with a quote " test socket" again please read above . then I found out they send everything out out of house now the facility that they sent my. Casting to make my carbon fiber socket blew up the form 4 x , I can't make this up ! The supervisor for this particular office has been amazing (again I have never ,ever have I gone through this much hell and I do use the word hell to get a brand new socket . ) I don't mind the drive. It's an hour and 15 minutes, but it's gasoline and wear and tear on my car that I cannot afford . trying to be understanding and not judgmental. I googled lawsuits against Hanger Prosthetic . Oh my God the websites just blew up. Poor Customer Service poor fitting sockets. billing issues across the board. having moved to Tombstone not knowing my new care providers. Both told me (one was a doctor one was a nurse practitioner who was retired army ) told me and I quote " Hanger is the worst " again a doctor and a nurse practitioner both telling me these things before I even started dealing with them here in Tucson . it got so bad that I called corporate in Texas and I told them that I would be more inclined to drive the 900 miles one way to the Hanger Clinic in Sherman, Texas, where they got it right on all three of my sockets. then deal with this crap in Arizona, yup so . The only saving grace is my tech . feel free to google lawsuits against Hanger Clinic . again, I am not the typical client I am active. I wear my leg and average of 14 hours a day I am highly physical , after eight years again, dealing with a Prosthetic expert in Wyoming and Sherman, Texas I know what is correct. I know what is right and I know what I require.!