I went to Wood Brothers Carpet to purchase a carpet for my kitchen. I have a German Shepherd who…read morehas bad hips and has a hard time walking on Leolium. He is always slipping. So I walk into the carpet store, the smell of fresh new carpet hits your nose like a chocolate cake baking in the oven. So Heavenly. Taylor greeted me, and I told him I needed a 6 by 8 carpet for my kitchen. So Taylor tells me we have 6 by 12 carpets. OK, let's go see them. So we went upstairs. It was like carpet heaven to me. There are so many beautiful colors and sizes. So I picked out one with the help of my dad, whom I sent photos to. Taylor gave me a nice price on this carpet. After I bought the carpet and Taylor put the carpet in my car. I told him I give you 2 thumbs up 5 stars and tons of kudos. You're doing a great job. Then, when I was in my car, I realized I had forgotten to buy three floor mats that were on sale for 3 dollars each. So I went back into the store and bought the three mats. Thank you again, Wood Brothers, for all the help you have given me. I give you 2 thumbs up 5 stars and tons of kudos. You rock in my book. I will be telling my friends and family to come here to shop for their carpet and Linoleum.

We had 2000 sq ft. of beautiful wood flooring put in March of 2019. After six months the wood was…read moresplitting and the finish was chipping off. My husband and I suspected that the wood was "green" . Mannington has a 50 year well written warranty so I wasn't worried, other than the inconvenience of having to move out and do it over. Mannington sent out their inspectors and they claimed the damage was our fault!! Something about humidity and that we needed to instal a house humidifier. Huh?! This is my third wood floor in this area and in 20 years, I have never had wood coming apart on the grain or the finish coming off. Wood Brothers were also shocked with the report results and went after Mannington. Even Mannington's local representative agreed about the faulty product, but Mannington Company stood firm. No deal! SO lesson learned - The 50 year Mannington warranty means nothing. Most of the time Mannington has very good products, but not every time. Wood Brothers has stood behind their product 100% and is going to do the whole job over free of any charges to me! Wow! Even floor removal and installation of the new product! Mannington corporation = BIG BAD COMPANY Wood Brothers = OUTSTANDING CUSTOMER SERVICE

Juan, the manager in Lodi CA does not communicate. I visited the store three times to find the…read moreright carpet that Juan helped me with. The problem is I told him I will give him a call when I'm ready for them to come and look at the work sight and that it's straight down the street from your store. I called and he said he would have to call me when they can come and look at the work sight and that was Three days ago. Talk about bad communication.I don't know if they want the job or not.

Great service, great pricing, great people. Highly recommend. They were easy to work with.read more

Very friendly and helpful salesman, Tyler, and installer, Sam. I love the flooring I picked and it…read morewas installed very nicely, looks great!

One of the worst run businesses in Chico. They do not stand behind their installers and are openly…read morehostile to finding resolution. I would strongly recommend avoiding doing business with them.

Rant: California Renovation (Cal Reno) and Roseville Carpet One (RCO)…read more Roseville Carpet One owns California Renovation in Chico. If you're looking for floors, carpet or other services look elsewhere. I had my entire house outfitted with 100% waterproof SPC flooring. The product is high quality, the staff at California Renovation are unbelievably the worst. Around a year after the floors were installed, I noticed a big split at the joint pulling up as seen in picture two. Note, the damaged area has a large rug there 365 days of the year unless needed to clean. I called Cal Reno, they sent out there installation manager. He put a moisture tester to the floor, and said "yup, exactly as I expected. The floors are too wet and you're over mopping." Then proceeded to tell me I needed to use a special mop that I hand wring out to wash the floors. Information that was never provided if true. Then quoted me $600 to replace the four boards in that area. I honestly believed them, maybe I was over mopping. Then the floors started getting worse and in areas that have never been mopped. So I started doing my own research. I looked up the my warranty: 25yrs commercial - 50yrs residential. 100% waterproof. The warranty literally says you can spill water on the floor, leave it and it won't damage it. But clean it up in a timely matter to prevent mold. I called Cal Reno back six months later, the installation manager came back out and said the same thing. Proceeded to tell me I'm mopping too wet and I need a special mop. Long story short, I fought with Cal Reno and RCO for months. They refused to submit a claim to Republic flooring. During my research I found the manufacturer rescinded parts of the warranty. Now the floors are warrantied for 25yrs, half of what it was originally. It also mentioned Visqueen, a moisture barrier must be applied before setting the floors, which was never done. I later found out the manufacturer had changed their warranty 8 months after my floors were installed due to moisture issues and several customers, some of whom were Cal Reno or RCO customers had to have their floors replaced. Also, warranty makes no mention of a special mop. Finally, after a lengthy emails stating the facts, hours of research and second opinions, Cal Reno said they would replace the floors "at cost" and come out to measure. I simply replied no and kept fighting, almost needing to go to court. Finally I thought I won, that same installation manager came back out and said, "we are only going to replace the damaged sections, we want to go easy on the manufacturer." I was almost in shock. Whose side are you on? The bill goes to the manufacturer not you guys. I was fed up at this point, was willing to take whatever I could get and thanked him for fighting on my behalf to get the floors replaced. To my disgust he said, "no, we just forwarded your email to the manufacturer and they said yes." All said and done, the whole house was replaced with new floors that had under two years of wear. I went with this company because my neighbor also used them, and unbeknownst to me, they also had issues they fought for months with their carpet. This was after my contract was in place. The first and second pictures have rugs all year round except for cleaning. Last picture shows the mold and mildew after the floors were taken out. They even had to go back and fill in more cracks in the foundation, with lots of rework. Overall, the floors are great, warranty is(was) amazing, but this company sucks. Doesn't care about you, the hard earned money you spent and will not help you if you have issues. Go elsewhere.

This is the best remodel show room in all of Chico may be all of Butte County. Definitely worth…read morecoming through and getting samples. The show room is so good and they have in-house designers to help you choose everything. Not only that the labor is pretty inexpensive compared to hiring a contractor. We use the products here to remodel our entire house and we love it. See what we did here --www.restoringchico.com

the crew of two came on time ,went right to work and got it done! we couldn't be happier!read more

A resounding, "Yes!" This is in response to the question: Were we satisfied with the work of…read more"Floors by Ray" after Chris and his team finished laminate flooring in 5 rooms, closets and hallways? From start to finish, the team was professional, hard-working and conscientious to do quality work with quality product. Initially, the team was referred by someone in the community who had contracted with them: We have no regrets and would hire them again! Beautiful outcomes!

Great customer service, very professional and honest work. I would recommend them. They did both…read morecarpet and Coretec in my house, and it turned out beautiful. The workers were respectful and quick!

i highly recommend carpets galore. the installer was efficent and friendly and did all the work by…read morehimself. tom was availble when i had a some questions. the office staff was friendly and respectful. the price was very affordable. i will definitely recommend carpets galore. job well done !!

I have used Dicks for many years with great results. Blaine is a great installer for all types of…read moreflooring. He has provided and installed at my three investment properties as well as 2 different primary residences. As a long time general contractor I know what I am looking at. Its a great Job with good pricing and service T

Having run 2 flooring companies.......They were leery of accepting my measurements , as they should…read morebe , they did a job for me and all went well. I always remeasured when a customer came to me with their own measurements. I have done thousands of measures and convinced them not to waste their time. They were in and out. , on time with a courtesy call when they were on their way. Shaw products and decent prices.I knew what I wanted and they went straight to it. No BS.

I agree with the positive reviews already posted. My wife inherited a mobile home in Colusa when…read moreher brother died. replacing the flooring was a project that he hadn't gotten around to and we HAD to replace it before we could sell the trailer. We showed up at Carpet Warehouse on a Friday at around 2:00-2:30 to get the carpet, plank flooring, and extras. Dyanne and Raymond got busy verifying our dimensions and quantities, then worked with us to get FANTASTIC pricing for everything we needed, then Raymond measured and loaded the materials. As far as I'm concerned, they went 'above and beyond' expectations, especially late on a Friday afternoon. I HIGHLY recommend Carpet Warehouse!!

Everyone is amazingly helpful & super knowledgeable. I can be indecisive and they were patient with…read moreme in every visit by providing samples giving me suggestions. Completely recommend this place for all your flooring needs!