This repair shop is amazing ! I was treated very fair and my car drives so much better ! The power…read moresteering was making a bad sound. Rack and pinyon steering was in bad shape. Plus some shocked replaced also ! My go to place !

Do not take your vehicle there. The mechanics have no idea what they are doing. They will charge…read moreyou an exorbitant amount of money just for a quick and lazy inspection only to tell you that there is nothing wrong with the vehicle. If you like lousy service and having your money stolen, then this is the perfect place.

The staff is great they try to get you in and out in a reasonable time frame. The service is out…read morestanding. I would highly recommend them for any car repairs you may encounter.

Great shop. The only one I trust to keep me rolling safely. they always prioritize me as a…read morecustomer, take the value of my time into consideration, as well as the amount of of services charged in these difficult times. I highly recommend Outback Auto for value and as a company that cares about your happiness as a customer.

Truly Exceptional - Treated My Son Like Family…read more My son's car broke down and was towed to Emerald Performance over a holiday weekend with a failed water pump. I live 1,000 miles away, so I couldn't be there -- but this family-run shop went above and beyond. They stayed open late, kept him informed, offered him pizza while he waited, and treated him with honesty and kindness. He's been to other shops before, but never received care like this. The repair was quick, fairly priced, and professionally done. Knowing he was in such good hands meant the world to me as a parent. We're both incredibly grateful. Highly recommend Emerald Performance -- not just for great service, but for genuinely good people!!

Fraudulent, liars, and scam artists in my opinion. They held my son's car (which I co-own) for…read morenearly 4 months after a clutch job they performed failed. Despite being promised it would be covered under warranty, they completely changed the terms without authorization. ​The first clutch job cost $977. For the warranty repair, they "refunded" $933 for parts but then tacked on over $800 in unauthorized labor charges. They waited 2 months just to diagnose the car as needing a fork replacement--never mentioning a clutch. They waited another month to order the part, then replaced the clutch anyway and billed us. They even wrote a page-long narrative into the invoice to try and cover their tracks, and refused to provide part numbers or let us inspect the replaced parts. ​Communication was non-existent; they called my son exactly twice in 4 months. I am warning consumers about their invoicing practices, missed deadlines, and hostile behavior. ​Facts for the owner: 2008 Tiburon. Brought in March 2nd and not returned until June 28th. Before you reply claiming I am not a customer, I have the credit card statements to prove it. The Oregon Department of Justice Business and Consumer Affairs will be in touch.

I heard about this place through a friend of mine. She talked about how they were so kind, reliable…read moreand did such a great job on her car that she fully trusts them now as her go to mechanic's. I went right away, my brakes and rotors were completely messed up to where I was having a grinding sound when driving. Thankfully, when I got there, I was reassured that it would be within my budget to fix the front brakes. They also were super kind and understanding and allowed me to use their loaner car since my car had to be worked on and I didn't have the funds to pay within the same day. I'm very appreciate of this company and they have gained a forever customer with the service I received.

I have used North Eugene Automotive for many years. The crew there have been outstanding fixing my…read morecar. They even have a loaner car so customers are not without a car while their car is being fixed. If you want a good mechanic go see Brian and gang at North Eugene Automotive.

I've known Bruce Brooks since the 1990's and he is as trusted and honest as there exists in the…read moreauto repair business. Great friendly service and you can take anything they say as truth. When I was younger and cash was tight, he helped me out when I needing a help! He's helpful, friendly, courteous and kind. The team he's created live and operate with his values. There's no better place in Lane County. Just recently, I had an internal mud flag issue rubbing on my tire. His tech Josh quickly identified and repaired it, "no charge, just come back with your auto maintenance needs."

We had a variety of different problems with our 2017 BMW 320i and decided to take it to Brooks…read more They were very straight forward about what needs to be done and what can wait awhile to get fixed. We gave them the car and within 24 hours they fixed everything which included a compressor change. Overall, they were courteous, honest, and very efficient with their work all at a fair price.

After many happy repairs with the former owner of Eugene Car Care, we will not be returning. The…read morenew owners charged me for an unauthorized but not very expensive repair saying "we knew you were the type of person that would want that fixed." Later they attempted to charge me for a very expensive repair that was very likely still under warranty from a much earlier repair. They said the mechanic "just knew" this repair was needed, but denied it was related to the older repair. They then told me the documents for the earlier repair were not in my glove box and that they could not access old records bc their system had changed. After several days wait, they called to tell me I could come get the car. No mention of that urgent and expensive repair was made and my documents were not returned. Looking for an honest mechanic, again.

Formerly, we've had wonderful care for many years. Nice ,friendly, professional, competent…read more HOWEVER: a warning triangle appeared on my dashboard ! Not taking any chances, I dropped by and asked what the problem was. $45 later, i was told my car needed an oil change. That was for "diagnosis" only. Asking how much it would cost to connect my cell phone to the car, it would be $75. Went then to my current provider to get the oil change. They connected my phone it for NOTHING. What more can I say?

I am from out of town. Radiator blew while towing fifth wheel. Needed a quick turnaround due to…read morecampsite reservation expiring. A mechanic worked late on a Friday so we could meet our deadline, which we did. Thank you! You delivered, Integrity!

DO NOT TAKE YOUR CAR HERE!!!! They will give you a big list of stuff that needs fixed ,like front…read moreand rear brakes! They said pads were at 2-3 mm. Got second option at Les Schwab and Midas and both said pads were fine and at 8mm!! Youve been warned!!!

Great and helpful service!…read more I had issues with my truck not starting properly but Jeremy was able to help keep me on the road. He also was able to identify potential future problems that could occur with the vehicle which I very much appreciated as a non-car person. Will definitely book here for future maintenance!

I got lucky when a diesel mechanic recommended Jeremy at Mad Auto Repair to me. A coworker called…read moreme to see if I knew of someone who could fix her car. I happened to be looking myself. We both scheduled our cars and we both were very happy with the outcome. I have since recommended Mad Auto to others. He fixed my car and also fixed a problematic engine light my old mechanic could not or was not willing to get turned off! Thank you Jeremy, I hope I don't have to see you too soon but if I do I feel relieved your business is out there. Thanks again.