They eliminated an ant infestation, plus I signed up for a monthly spraying around the home to…read moreprevent further infestations. It seemed to work, and after about 16 months of it, I cancelled their service. Still no serious ant infestations to this day, so I assume they did a good job with the prevention.

Jake and Dave are the best of the best. They're straightforward, no-nonsense problem solvers. Home…read morevisit consultation was thorough and free. Dave never pushed to make a sale. He diagnosed the problem explaining his thinking clearly and laid out solution plans. Jake was very responsive making sure my questions were answered. Jake and Dave are people you can count out to have your best interests in mind. I'd recommend them in a heartbeat.

Matthew was thorough, had good communication, and told me what to expect after spraying the…read morebackyard trail of ants (i.e. infux of ants may appear but will go away).

The gentleman who came over was Duirjon. He was amazing ... He was very polite and di a great job.read more

I spoke to David today , he was wonderful . My HOA wouldn't…read morehelp me regarding services in my complex . I needed to get some answers regarding a service because I have a new puppy . I was worried that an area was sprayed . MYHOA Manor , told me to send an email to my office manager . This was urgent and I called Pacific Pest and they called me immediately and checked and double checked and got back to me . I was so worried. They PPM called and reassured me everything was OK . I am so Thankful for their quick response . This could have been a dangerous episode for my new puppy . Thank you PPM!!!

== update June 8, 2025 === It's been over 8 months after the…read morejudgement and Pacific Pest Mgn. finally paid us the remaining $3558.76 as ordered by the court (out of the total of $5235). I can never bring myself to believe it that a business could refuse to follow a court order for so long. I spent endless time and energy during this period and I hope you, whomever reading this review, could save your life and stay away from this company. What's both funny and frustrating is that this is not really a "win" for me - I'm literally just getting back my extra money paid to another provider to clean up Pacific Pest Mgn's mess. I cannot even collect interest because they filed SC-105 when I was out of the town, so the case was automatically closed after 10 days without the typical 10% annual interests (total $237.55).

I had a rodent problem in the attic and after a lone rat made its way into our home (gross!) I…read morerequested for quotes from multiple companies through Yelp. Wildlife technician David came to our house and performed an assessment to determine possible entry points that needed to be repaired. I completed assessments with multiple companies and decided on Critter Control because David was so kind, knowledgeable, and incredibly thorough with his work (kudos to you David!) He was happy to answer all my questions and it really put me and my family at ease. His assessment report was so detailed and we were quoted such a great price compared to other companies. Their process is straight forward, they are transparent with their costs and don't try to push additional services that you don't need. We finished our repairs a couple of weeks ago and we went from hearing movement in the attic every single day to pure silence. As someone with a severe phobia of rodents, thank you David and the front office team for your help! I can finally sleep peacefully at night. P.S. I hope we never have pest issues again but if we do, we 100% will be using Critter Control

These guys are amazing. First of all, the responded right away. They're proposals were low…read morekey--no pressure to pay for more expensive options. Second, they really know what they are doing. The jobs we had them do were perfect. All our problems were solved, easily. They various people we dealt with were all professional, considerate, and knowledgeable. I can't imagine having anyone else do the job.

Things were good...until they weren't…read more We've been with Orkin for a while, and initially they were good about coming out on our scheduled day, our regular tech showed up on time every time, and then one day he kinda just stopped showing up, which sucked, because we liked him and had established a good working relationship with him. He'd call us if he was running behind or if he couldn't make it on the scheduled day. So then it seemed like no one came out for a couple of months, or if they did, we had no idea they were because we never saw them/they never communicated. On the days they would call us and let us know they were coming it was always someone different. They never come on days that are convenient days, so we can't have them come inside and treat inside because we are either not home or are not prepared. At least with our scheduled days we'd be able to prepare. One of the things I liked about Orkin was that we could schedule touch up services at no attritional cost, but every single touch up service I've scheduled was not fulfilled. Defeats the purpose of having any kind of pest control if they don't come out and control the pests.

**Update:** After…read moreweeks of waiting, the manager finally responded. The manager, Luis Ramirez, is also the same person who came to my home, took pictures of the damage, and took away the paint chips and pieces of textured wall that were found on my carpet during the inspection. Despite seeing the damage himself and having the evidence in his possession, Luis Ramirez denied that Orkin's inspector caused the damage. His explanation made absolutely no sense. When someone leans a telescoping ladder against a textured wall and puts his body weight against that ladder while climbing into an attic, how is it possible that the wall would not be damaged? What is even more disappointing is that Luis Ramirez was the person responsible for handling my complaint. Instead of taking responsibility and trying to resolve the issue, he denied that any damage occurred from their inspection. Based on my experience, I do not believe Luis Ramirez was honest or forthcoming in handling this matter. If this is how a manager handles customer complaints and property damage, it raises serious concerns about how this location operates. A customer should be able to trust that their home will be treated with care and that the company will take responsibility when their service causes damage. I have tried to resolve this matter directly with Orkin, but I have been unable to reach a fair resolution. I will now be pursuing legal action against Luis Ramirez and this Orkin location to recover the cost of repairing my damaged wall. This experience has completely destroyed my trust in this company. I would strongly caution anyone considering using this location to think twice before allowing them into your home.

Mario and his team are terrific! We had a rodent problem that got out of hand quickly. The team,…read moreled by Oscar, spent a full day removing the insulation and rodent activity, placing mesh or mortar over any open areas, setting traps, and sanitizing. Exactly one week later we had a progress check, with one deceased removed, area again sanitized and traps placed for next week's check. We are so pleased with Rodent Control's expertise and service. Hire them! I

Sorry, this report is from about a year ago. I meant to post it back then, but I completely forgot…read more We started hearing animals running around in our attic. One day, there was an extremely loud noise coming from the water heater closet. When we checked, we found that the insulation board covering the attic access above the water heater had been broken through. The instruction manual attached to the water heater had been chewed into pieces, with shredded paper scattered all over the floor. It looked pretty alarming, so we immediately called Rodent Control Inc. When they arrived, they told us the damage had been caused by rats. They explained that there are two types of rats--small rats and large rats. After spending quite a bit of time inspecting the attic and taking several photos, they told us there was a large amount of rat droppings and rated the infestation as a 9 out of 10 in severity. They said it needed immediate attention. Their proposed solution was to seal all possible entry points around the crawl space and roof, remove the contaminated insulation, disinfect the attic, and charge us more than $5,700. Replacing the insulation would cost even more. The next day, we contacted another company, Ratting on Rodents, for a second opinion. They told us that the type of damage we described was much more consistent with squirrels than rats. Sure enough, they found a dying squirrel in the corner of the water heater closet and removed it. They then inspected the roof and discovered that the metal chimney cap had fallen off. They explained that the squirrel had most likely entered through the chimney. That same day, they replaced the chimney cap, sealed the opening above the water heater closet, and repaired six damaged crawl space vents around the exterior of the house. They also noted that the droppings in the attic did not appear to be fresh, but set traps in both the attic and the crawl space as a precaution. They returned one to two weeks later to inspect the traps and also provided a one-year warranty, promising to come back if any rodent issues reappeared. The total cost for everything was only $1,150. I have never heard anything since then. The problem is gone! Based on my experience, Rodent Control Inc. seems to excel at sales and customer service, but they were unable to accurately identify the root cause or recommend the appropriate solution. I would strongly encourage homeowners to get a second opinion before committing to an expensive proposal. In our case, another company solved the actual problem for about one-fifth of the cost. Good service is important, but accurate diagnosis and effective solutions are what ultimately matter.

We had Climmie Hines step in as a substitute technician recently, and he completely raised the bar…read more His prep communication was flawless, and he was extremely flexible when bad weather forced us to reschedule a couple of times. On the day of the service, he was professional, friendly, and exceptionally detailed. He didn't cut corners and made sure the entire property was thoroughly treated. I thought our usual service was fine, but Climmie proved that the technician makes all the difference. It just goes to show that a company is only as good as the person doing the actual work. So while the company is fine, this review is really for the technician, Climmie. He is the one who makes the difference.

Service request is extremely slow:( not sure if it's the holidays, but appointments are two weeks…read moreout for ants infestation:(

My neighborhood in Fremont has tons of cockroaches outside at night in the Spring and Summer. We…read morenever see them in the house, but they're on the patios and walkways outside. We're having a backyard party next Saturday night, and had Banner treat twice in the past few weeks to solve the problem. The technicians have been super friendly and knowledgeable. Today they sent Eddie and Armani. They are excellent. They answered all my questions and listen to my instructions. I am very happy with the service they provide. Price assessment Great price Services Spider extermination, Cockroach extermination, Ant extermination

Patrick presented himself exactly as his pictures looks -- engaging, professional and friendly. He…read moreexplained the process, procedure, material use and safety concerns before starting. He made it seem like he was from the neighborhood -- look forward to working with him again. Thank you Patrick. Have a great year. Linda L.