They eliminated an ant infestation, plus I signed up for a monthly spraying around the home to…read moreprevent further infestations. It seemed to work, and after about 16 months of it, I cancelled their service. Still no serious ant infestations to this day, so I assume they did a good job with the prevention.

Jake and Dave are the best of the best. They're straightforward, no-nonsense problem solvers. Home…read morevisit consultation was thorough and free. Dave never pushed to make a sale. He diagnosed the problem explaining his thinking clearly and laid out solution plans. Jake was very responsive making sure my questions were answered. Jake and Dave are people you can count out to have your best interests in mind. I'd recommend them in a heartbeat.

My technician was Jordan J and he completed my home's first ever pest control treatment. I never…read morehad pest control done for my home before, and Jordan explained in detail what services will be rendered and how he will render them. Since it was my home's first treatment, I asked to follow Jordan from a safe distance and asked many questions throughout the service. He took his time to answer all my questions and pointed out a few things about my home. I also have a relatively large garden, and he was careful and attentive about the products being used even though they are safe for gardens. I live by the hills and I get many roaches and ants, but after the first day of treatment, I have already seen a massive reduction in activity. The company provides anytime follow ups for no additional charge if the treatment isn't effective, but the general schedule is treatment every 2 months. A full list of used products is provided with your service. Pest control in general is not cheap, but I highly recommend HomeShield if you are considering pest control services. They will do their best to honour their scheduled time window, but services in the area have been in high demand, so the window they provide for you may be wide. I was asked to be home between 12pm-6pm, and I was rendered services at 5pm. Jordan called me an hour ahead of time to let me know he was on his way, which is very appreciated.

and they come out almost immediately. The service text that I've talked with are very knowledgeable…read moreand thorough in what they do today Jonathan P. As the tech in a pond request through the main office, he called me almost immediately and then told me exactly what time he would be arriving. That was very helpful as I have pets that I need to make sure are up before servicing, the products are used are not harmful to the pets, which is great. Jonathan did a very thorough job and when I asked him about Homeshield and termite service, he said he would put in a referral for me which he did and they called me about an hour later. He's always so nice to deal with a company that has very personable people that work for them. I'm most definitely give them five star. Iwill keep them doing a three month service from now on thank you Homeshield you've kept all those creepy bugs out of my home and I appreciate that.

Have had initial service. No problems since. Have appt to return in 2 months. Tech seemed very…read morethorough. Thanks

== update June 8, 2025 === It's been over 8 months after the…read morejudgement and Pacific Pest Mgn. finally paid us the remaining $3558.76 as ordered by the court (out of the total of $5235). I can never bring myself to believe it that a business could refuse to follow a court order for so long. I spent endless time and energy during this period and I hope you, whomever reading this review, could save your life and stay away from this company. What's both funny and frustrating is that this is not really a "win" for me - I'm literally just getting back my extra money paid to another provider to clean up Pacific Pest Mgn's mess. I cannot even collect interest because they filed SC-105 when I was out of the town, so the case was automatically closed after 10 days without the typical 10% annual interests (total $237.55).

I had a rodent problem in the attic and after a lone rat made its way into our home (gross!) I…read morerequested for quotes from multiple companies through Yelp. Wildlife technician David came to our house and performed an assessment to determine possible entry points that needed to be repaired. I completed assessments with multiple companies and decided on Critter Control because David was so kind, knowledgeable, and incredibly thorough with his work (kudos to you David!) He was happy to answer all my questions and it really put me and my family at ease. His assessment report was so detailed and we were quoted such a great price compared to other companies. Their process is straight forward, they are transparent with their costs and don't try to push additional services that you don't need. We finished our repairs a couple of weeks ago and we went from hearing movement in the attic every single day to pure silence. As someone with a severe phobia of rodents, thank you David and the front office team for your help! I can finally sleep peacefully at night. P.S. I hope we never have pest issues again but if we do, we 100% will be using Critter Control

We requested service to trap moles and gophers in our yard. Chris and his team came to install a…read morenumber of stakes in the backyard where it looked like entrance to the underground. They came one week after that, for 3 consecutive weeks to remove any caught animals and reinstall the stake according to new observation. In between, when they were in the neighborhood to service other houses, they also came by to remove the caught animals. They caught 4-5 over time and we haven't seen them since. We would definitely use their service again next time we need it!

I contacted orkin for a termite inspection. I went with their advice for $1,600.00 spot spraying,…read moreunfortunately the termites were back in weeks, like nothing happened. Orkin came out to spray the outside of my house, that day it was drizzling, the Orkin tech told me , drizzle helps the poison absorb in the ground better, that spaying in the drizzle was ok. When I called about the termites coming back, they told me I didn't have a warranty, that my paper work was not done correctly and no warranty. One tech did come out, he drilled a few holes in my shower grout said nothing more he could do. That second mini spraying did absolutely nothing! My plan going forward, with the help of Good Sense Termite, who did a total inspection and tented my house after Orkin spraying did absolutely nothing. Is to file a complaint with the state and let them know all the things Orkin did wrong. I also want to add, 2 of the 3 employees of Orkin were VERY strange and made me a bit uncomfortable. Especially the inspector( he could not make eye contact and told me, not to watch him while he works, that it makes him uncomfortable, that his ladder was not in his opinion OSHA safe, he spoke out loud to himself the entire inspection ) and the man who sprayed the poison outside my house in the drizzle. ( he looked homeless and hung over, messy hair, messy work clothes and unshaven) Just because the company comes with a name you recognize, that does not mean they do quality work! Live and learn!

I set an appointment up for a bed bug evaluation. David was nice and honest. I did not have bed…read morebugs but said if I was worried I could schedule just a 3 week preventative spray. Which I did, but then changed my mind. I called to cancel and was told my card was removed and the appointment was cancelled. I kept getting email reminders. It took 2 more phone calls to finally get the appointment cancelled

We were extremely pleased with the services provided by Rodent Control. Mario, Field Operations,…read moredid a complete inspection of our house and garage. Took many photos to show us the rodent problem we had and proposal to eradicate the problem. They covered all entry areas. Cleaned and sanitized crawl space and attic. Vacuumed all the nesting areas and set traps to catch any rodents in the future. A one year guarantee is peace of mind. His crew of Sonia, Betsy, Oscar and Arturo worked until the job was completed. They were very thorough, professional and skilled in completing the eradication. I can't recommend them enough.

I strongly recommend using Rodent Control. They did a great job helping rid us of a rat problem…read more And ask for Daniel! He's personable, knowledgeable and very thorough.

We had Climmie Hines step in as a substitute technician recently, and he completely raised the bar…read more His prep communication was flawless, and he was extremely flexible when bad weather forced us to reschedule a couple of times. On the day of the service, he was professional, friendly, and exceptionally detailed. He didn't cut corners and made sure the entire property was thoroughly treated. I thought our usual service was fine, but Climmie proved that the technician makes all the difference. It just goes to show that a company is only as good as the person doing the actual work. So while the company is fine, this review is really for the technician, Climmie. He is the one who makes the difference.

Service request is extremely slow:( not sure if it's the holidays, but appointments are two weeks…read moreout for ants infestation:(

My neighborhood in Fremont has tons of cockroaches outside at night in the Spring and Summer. We…read morenever see them in the house, but they're on the patios and walkways outside. We're having a backyard party next Saturday night, and had Banner treat twice in the past few weeks to solve the problem. The technicians have been super friendly and knowledgeable. Today they sent Eddie and Armani. They are excellent. They answered all my questions and listen to my instructions. I am very happy with the service they provide. Price assessment Great price Services Spider extermination, Cockroach extermination, Ant extermination

Please don't Use Banner for the pets control. They increased the price without any notification…read more When I asked them about the price, they told me to keep the price $115 on Sep. 5,2025, But the billing team never changed the price. After I found out my credit card still charged $150 per service. They kept saying they sent out the notice of price change on May 28th. Poor customer service, you better to remember that what you have told to the customer.