I can't say enough good things about Top Tails! I am fairly new to the area, and prior to working with Top Tails (now five months with a recurring visitation schedule), I had only relied upon family and close friends to help with my (stubborn and spoiled) pug. They are extremely professional-conducting a thorough home visit prior to being accepted as a client and leaving daily report cards about their visits. They're office staff is friendly and accommodating, and their walkers are awesome. I feel like my walker totally "gets" my dog, and I'm so grateful for that. Highly recommend! read more

I have two 55-60-pound dogs that are terrible on their leashes. Awful. And they both try to eat every blade of grass or piece of trash or leaf in the neighborhood, in the opposite direction of the other dog. That is to say, walking them together is an exercise in patience, humor, and strength. Walking my dogs is not an easy task, but Top Tails has consistently taken excellent care of them for years. The notes they leave are full of positivity, even though I know it's tough to walk my two big galoots. Maddie in particular is really adept at going with the flow, from when I've forgotten to leave out their leashes to when one of my dogs had surgery and couldn't walk (so she had to watch and whine as the other one left without her for a jaunt around the neighborhood). I've also used Top Tails to care for my dogs via walks and play when I was away on vacation. If something ever comes up, Tanya (the owner) is super responsive and helpful, and always lets me know what's up with my dogs. My dogs are my children, and I really appreciate the care that Top Tails takes with them! read more

I truly cannot express how happy I've been with Top Tails' services! This past year I bought two puppies and knowing that Top Tails would be in to check on them, feed them, and play with them made these first 7 months with them so much easier. What Top Tails does best is communication. The little notes they leave after each visit are A) very cute and B) really helpful. My younger puppy has had some stomach troubles so knowing whether she's eating, drinking, playing normally even if I'm not there has been a huge help. Top Tails has also always been great about updating their profiles and helping me with any last minute changes to my schedule. The most important thing though is that they clearly really care about your pets. My roommate worked nights so she was often home during Top Tails' visits. She always said that the walkers (especially our awesome regular walker Emma) were so sweet with my pups and that she could tell that Barkley and Flicka were always so happy to see her :) read more

I love Top Tails! I use them to watch my cat everytime I go out of town and maybe I'm crazy, but I'm pretty sure she gets excited when I tell her that her sitters are coming. Prices are extremely reasonable, so honestly, if I'm going to be overnight at all, I use them! They leave super cute notes that reflect my pets actual personality, so I know they aren't just writing stuff from their office or something. Highly recommend!!! read more

Top Tails (and walkers) cared for our two labs for the past 4 years. They have been nothing but superb! They treated our furry kids like their own and I always felt comfortable with their walkers in our home. They were very accomodating as our schedules were hectic (and suddenly would change). We never had an issue.... We were sad to leave Top Tails and only did so because we relocated to another state. I highly recommend! read more

Top Tails has been walking our dog Virginia on most weekdays for almost a year. Their service is excellent, flexible, and consistent. We use their monthly plan, which is easy to set up and manage online. Highly recommended... read more

With having two dogs, were always on edge when leaving the house and always worry about them on vacation. Since we're new to the area, we didn't have our usual friends or family around to watch the dogs. Luckily we found Top Tails and met with the owner Tanya (who is awesome and very personable) and then had our first day trip away without having to worry. Megan was our pet sitter who was AMAZING and when we came home our pups were so happy and content and weren't anxious at all. This is definitely a preview of more trips to come. read more

Top Tails is outstanding. We have have taken numerous 3+ week trips over the past four years. I have never felt guilty about leaving our two cats. In fact, I think they like it better when we're gone as Tanya and her team really engage them in play. read more

I had given two stars before, but I had to knock them down to one because the owner Tanya can't seem to accept customer feedback and is now just continuing to blame the customer when they aren't happy. I wrote an honest and accurate review for Top Tails. Besides being extremely unprofessional and giving out personal information in a public response, she went out of her way to try to make me look like a bad pet parent by misrepresenting the situation completely. I never asked for my cat to be taken care of every other day. I explained that my cat didn't need to be taken care of at all, that actually my neighbor was looking after my house and cat, but that I just wanted someone to stop by and play with him. No mail, no plants, no feeding, no litter box, just play. Some easy cash for her business. After Tanya simply canceled my appointments without even calling me, I contacted them. Sadly, I ended up dealing with rude Tanya while I was trying to enjoy my vacation. I explained to her that the cat and my home were already being looked after, but my cat is used to a lot of interaction and I just wanted someone to play with him. Hold a string and pet him. Should have been easy. Not with Tanya. She tried to scam me into paying for them to come every day of my ten day vacation or they wouldn't come at all...never did she mention the well-being of my pet when speaking with me, only that that was her policy and she wouldn't budge. Multiple times on the phone she spoke about herself, saying, "I don't do that...." Tanya has proven herself to be unprofessional and never cared what I thought until I wouldn't vote for her in the best of Philly contest she continuously e-mailed me about. It's pretty sad that the owner of the business has ultimately led me to a competitor. I hope the only further communication I get from Tanya are my keys back. read more

I can't say enough about Top Tails!!! Awesome team of attendants. I've use them twice in the last month; their service was above expectations. I'm always out town, and will use her service exclusively. thank you much. read more

I have used Top Tails on three occasions and each time I have had a great experience. Tanya is responsive and obviously cares for the pets she looks after. Unfortunately, I recently moved out of the service area but I would absolutely recommend Top Tails to anyone looking for a pet sitter. read more

I had a very unfortunate experience with Top Tails Pet Sitting and chose to take my business elsewhere. While I never had issues with the walkers directly, Tanya (the owner) was very difficult to work with and extremely unaccommodating with customers. I had several unpleasant incidents with her - ranging from a billing issue to a much more serious situation when it appeared my dog had gotten into medicine and I needed to contact my walker ASAP and was continually ignored despite many attempts. I received rude emails from Tanya defending herself for her negligence rather than apologizing for her irresponsibility. Additionally, working with her policies were very arduous - way higher fees for holidays, substantial cancellation fees if you don't cancel over 2 days in advance, and for a 'last minute' appointment, you need to request over 2 days in advance as well and also incur an additional fee. Most of the times, they weren't even able to accommodate these requests. These fees do not exist with other companies around the area. One time I reached well over 2 days in advance and inquired about weekend petsitting and never heard back so I went with another company. I ended up switching over full time to a new company as this was too absurd to deal with. I know of several other clients who left Top Tails for the same reasons - I would STRONGLY advise against using this service. ***Response to Owner's comment below: Tanya, your side of what happened is entirely fabricated and I have email evidence of such which I could FWD along to you if you would like. It took you three days to respond to me regarding the medicine scare with my dog and at this point in time she was not being crated. I have not been through numerous dog walking companies, I rescued my dog, tried your company and fired you not that long after. I have been with my new company ever since and am very happy with them. The fees you mentioned are not standard for the industry as I do not incur such fees with my new company. The billing error was poorly handled as well as it again took you an incredibly long time to respond to the issue. And per your request, I went ahead and checked out your other reviews on here and multiple reviews state virtually the same thing as my review stated - therefore, perhaps instead of firing off wildly inaccurate, defensive comments back to your former clients, you may want to consider listening to the feedback and enhancing your business model.*** read more

Great Experience! We have used Top Tails 3 times. We have an unusually sociable Cat (he likes a lot of attention) and he was happy upon our return each time. In addition to basic food & litter responsibilities, the sitters left insightful "report cards" detailing how our cat was doing on each day's visit. read more

I have been using Top Tails' dog walking service since my now 3 1/2-year-old lab was a few months old. They have always taken such great care of her! I love coming home to a happy dog and the little written report they give of their visit with her. Their website is easy to use for setting up and paying for appointments. They are very professional and, having met a few of the dog walkers over the years, I can tell that they enjoy what they do. If we were not moving out of the area, I would still be using them! Highly recommended! read more

We hired Top Tails to take care of our 3 beloved kitties while we went on vacation for a week and I couldn't be more pleased with their service! While our kitties were happy to see us return, we could definitely tell they were in good hands while we were gone. After the first day away, I called the office to see how it was going and Holly didn't even hesitate to ask if I wanted an update from the sitter... Completely calmed my self-inflicted neurosis. Thank you Tanya, Holly, Sarah and Shannon. We will be using Top Tails as long as we remain in the area! read more

I recently went on a 10 day trip abroad and used Top Tails for the first time. I thought it would be better for my cats to stay in their own environment and had heard great things about Top Tails. My cats are so sweet but are very skittish with visitors and new people. During the meet and greet Tanya (who was so nice and accommodating) explained the process and made me feel comfortable that I was leaving my animals in good care. The daily handwritten notes were such a nice thing to read and my cats actually did come out toward the end. I came back to two happy cats and I am so thrilled with Top Tails. I will definitely be using them for future trips and will recommend to friends in the area. read more

As someone who thinks of my dogs as family more than pets its really important for me to know they're safe and happy while I'm away or at work. Knowing they are taken care of and that Top Tails will come walk them and give them some TLC gives me great peace of mind. The service is professional, considerate and overall very well done! read more

Tanya and every pet sitter at Top Tails have taken great care of my dogs for many many years. I would not use any one else. I have three dogs, all with very different personalities and all of the sitters have done a great job taking care of them. When I am not home I know that the dogs will get lots of exercise, all of their medication, and I know that my house is in good hands. Tanya is nothing but professional and has excellent customer service. I would recommend Top Tails to anyone looking for a dog sitter. read more

Simply a wonderful service for our family! Charlie dog loved the staff, they took great care of him, especially since he had to get medicine and some extra love everyday. Can't speak highly enough, smart and efficient staff. read more

When we got home after 2 weeks away, our catz were all three content, calm and totally relaxed. None of the freakiness or misbehavior from the pre-TopTails days. And, yes, we love the report cards. read more

My boyfriend and I were stupid and forgot to ask if our regular petsitter would be available over Thanksgiving to watch our cats. She wasn't. We frantically searched Yelp and found great reviews for Top Tails. We called them the next day, and despite the fact that it was literally two days before Thanksgiving and they had officially closed their Thanksgiving reservations earlier, they were more than willing to work with us. They took care of our two kitties and gave us daily reports which were fun to read when we came back. The cats seemed happy and healthy and the apartment smelled good because they scooped the litter. We will definitely use them again in the future! read more

We began using top tails when we brought home our 9 week old lab and they took such great care of her! They are so nice, flexible and caring. The updates they leave are also great! Our puppy was so happy when we came home from work and it's because of her daily walks with top tails...such a great business. We would recommend them to anyone!! read more

I've been using Top Tails for two years now, since I adopted Lexie, a 35 pound mix of who-knows-what, who was anxious and scared, and did not want to be leashed up. The walkers at Top Tails were patient and sweet - and helped ease Lexie into a great and fun routine. Lexie is now so happy when her walkers come over! But what really showed me that these guys are something special happened a few weeks ago, on the first surprisingly chilly evening of the year. Our walker, Maddie, took the time to go to the coat closet - remembering that Lexie had a coat last year - and put her coat on, so that my girl could be comfy and warm on the walk. She did this without me leaving a note, or me taking the coat out. She remembered, she knew what was best, and, most of all, she cared. Any walker could just throw a leash on a dog, and take them out. But Maddie took the initiative and was kind enough to make sure Lexie was happy and warm. It's so good to know Lexie is in good hands! read more