I've been a TopTails client for almost 3 years and I can't say enough good things about them! First, I agree with what everyone is saying about Tanya . She is SO quick to reply and help if your flight is delayed or you have a special request like the one time we had a foster kitten added to our crew who needed meds! This team is top notch! Second, our pets are always excited and happy when we get home, meaning they got excellent care. I have a bit of a moody Jack Russell that has been a tell tale sign if the walkers or pet sitters didn't give enough attention in the past, but she's never been out of wack with TT. She loves their walkers and gets very personalized attention-how do I know? The thorough notes I get for every single visit! TT is worth every penny and we love the love they've shown our 2 dogs and cat and even our house plants some vacations they come by and water them! read more

I made the mistake of hiring Toptails Petsitting I met on Tanya the owner at the meet and greet. I would have asked for my money back if I knew my reviews were getting taken down from each site. We have a camera, she didn't do what we asked for the cats. She smoked in the house, left it a pigsty and used our bathroom--her clothes and shoes were in the bathroom when we came home a day early. I reached out since the owner Tanya was our sitter in regards to feeding our two cats Chrissy & Belle. Hire at your own risk! It's no fake REVIEW Miss Grant. The truth hurts. You need to read the article that having all 5 stars makes your business look bad. Sorry, every business isn't perfect and TopTails Petsitting is far from perfection. You're upset because it's TRUE from my notes you didn't feed Chrissy & Belle. You can clearly read my instructions on the photos below. Most people use VPN ( No Fake Browser) replaces your actual IP address to make it look like you've connected to the internet from a different location: the physical location of the VPN server, rather than your real location. There's no way to wiggle your way around the truth. You neglected my cats Chrissy & Belle and other pet owners deserve the truth. read more

I cannot say enough good things about this service. I was away for 10 days and I could tell that Tanya was truly enjoying taking care of my two cats. Every time she came to my apartment I received an update with pictures. I normally miss my cats like crazy but they looked so happy that I relaxed and seeing pictures twice a day helped a lot. I enjoyed my vacation so much more! read more

If I wrote this review a week ago, it would not be good. But knowing that everyone screws up at some point, I was impressed with how Top Tails handled the situation and was glad I gave them a second chance. I was frantic a few weeks ago when a friend bailed last minute on watching my dogs. With no one else available, I knew TT was just around the corner, so I reached out to them once I realized I was about to be screwed with no petsitter. Thankfully they were able to get me in with very short notice to take care of the meet & greet, getting the keys, etc. I gave them printed out instructions, as well as kept copies on hand on the dining room table, and made sure everything was in my online profile as well. Unfortunately during that first weekend, someone dropped the ball. Honestly, it was just carelessness on the part of the main sitter that was coming to my house. There are a few very specific things in my instructions and she did not follow them. My dogs were left without their potty pads on several occasions, so it was not their fault that they had nowhere to go potty. The house was an absolute mess when we returned. I called the office manager, Holly (who is seriously one of the pleasantest people on the planet!), and told her what happened. She was very shocked, very sorry, and told me she would absolutely get to the bottom of it. After speaking with the sitter, she called me back. There was no reason or excuse for what happened. They messed up, plain and simple. Holly refunded the money back to my account, let me know what steps they were taking regarding this situation, and asked me to please give them another try. I needed a sitter again soon and I just knew this wasn't the norm for them, so I said absolutely. I hired them again the past few days and everything went perfectly! The dogs were very well cared for, all the instructions were followed, and there were 0 issues this time around. Came home to a clean house and happy puppers! So glad I took them up on their offer to try them again! As for the overall service, things I love: - Online scheduling system - this is awesome and makes it SO easy to specify what I want and when I want it - Notes left on every visit letting me know how everything went Things I'm not too crazy about: - As someone who has 3 dogs, it is on the expensive side. Yes, they are in line with their competitors. But for someone like me who has a fenced-in backyard so the dogs don't need to be walked, it is definitely pricier. But I don't mind paying this when I'm in a bind and can't find any of my friends to watch them (my preferred method of dog sitting) - No overnight care. Perhaps a service they may be interested in adding in the future - having sitters stay in the client house. If I can't get friends to stay in my house and watch the dogs, this is my second choice.The latest they come is 8pm and the earliest is 8am, so that's 12 hours overnight where the dogs don't have anything (I normally take them out around 6am every morning). I know it's hard with limited staff, so just something to consider for future options. Top Tails is doing it right. No one is perfect. They recognized their mistake and did something to fix it so that they didn't lose me as a customer. I've already hired them for a third time! read more

I recently used Top Tails while traveling out of town for the weekend. Toby, my Puggle, has never really been away from me as I usually take him when I travel. Thus, this was the first time I have used a sitting/walking service. I was really nervous at first, but as soon as I had my introduction appointment ("Meet & Greet" as they call it), I knew I had made the right decision in choosing Top Tails. Erica (the gal who would be Toby's walker) and Tanya (owner) both came to my house in the evening (worked great with my work schedule!) a few days prior to my trip. Not only were they incredibly nice and SUPER excited about meeting Toby, they were very professional, asked all the right questions, and were "hip with technology", plugging in my answers to an iPad while we talked. They listened patiently while I explained Toby and I's "routine"...Treat when he goes #1 & #2, 1 cup of food AM & PM, playing with Mr. Monkey and where his toys are kept...I could tell Toby was excited as he was wagging his tail the WHOLE time they were there! I was excited to return home after my long weekend since I missed my buddy so much--- But it seems he had LOTS of fun without me! I was pleasantly surprised to find very detailed notes (see photo) of Toby's "adventures" while I was away. I could tell immediately that Erica had taken great care of my little guy. She detailed his visits and reiterated everything we had discussed during our initial meeting- When she gave him a treat and chew toy, how he did on his walk, the belly rubs and play times. I know she was actively involved in Toby's care because she captured his personality SO WELL when writing his activity and behaviors down. It was fun to read them and laugh "Yep! That sounds like my Toby!". All in all, I had a GREAT experience, and would highly recommend Top Tails to anyone who asks. Any other pet lover like myself knows just how much they are family and how important it is to find great care. The reasonable prices are just icing on the cake with this great team. I look forward to using them again; Perhaps the Doggie Outing is in store for him soon! PS- Their website is great, SUPER easy to use; you can do all your scheduling right online! And I need to mention that Holly, who helped me get registered and set up with an account, is AWESOME too! Fast, detailed responses with answers to all my questions. Just the way I like it! Thanks, Top Tails!!! read more

Top Tails - Detailed notes on Erica's visit with Toby- what they did, how he was...Fun to read! - Dog Walkers Near Me

Top Tails has been taking care of all of my dogs for well over a decade and they are absolutely fantastic. From the puppy stages to the senior dog years, all of their staff has been incredibly caring and thoughtful with my pets. They have always gone above and beyond and have been extremely accommodating to my ever changing schedules. My current dog is 14 and I always feel better knowing that Top Tails will stop by to lovingly check up on him and take him for a walk. They always leave a wonderfully detailed note about the visit that is accessible via their app which is also used for scheduling visits. If you live in the Manayunk area, Top Tails is definitely the dog walking service to use! read more

I've been using top tails since last December when my dog was 6 months old. I've had the same walker for over a year now and my dog loves her! My walker leaves detailed notes after walks/visits telling me everything they did with Jax - which I love to read after work. The owner is also very accommodating when I've had last minute schedule changes in the past read more

Top Tails - Dog Walkers Near Me

We've used Top Tails for 3 years, and could not be more confident in their services. They take excellent care of out two cats while we are away. They are very thorough, and leave detailed "report cards" for each day they visit. I know that they've spent time trying to befriend our very shy cats, and after some time they finally managed to get them to come out from under the bed! Our apartment is always in great shape (read: doesn't smell like cats) when we return home, and we so look forward to reading those report cards. 10/10 would recommend!!! read more

Top Tails is one of the best dog walking services in the Manayunk-Roxborough area. It is so hard to find a reputable sitter, trust me!! The sitter Tanya paired me with, Megan, was amazing for the last 2 years that I used them!! I only wish they were able to service Wilmington, we miss Megan dearly! Highly recommend using them, your pups will love them!!! read more

I've got mixed feelings about Top Tails. I started using them earlier this year for dog walks on days that my dog is not at day care. My experience has been so-so. Pros: * Dog walkers are all friendly, professional, and seem to really enjoy being with my dog. * Dog would return as tired as I expected for a 45 minute walk. Cons: * Was told when I signed up that I'd have a primary dog walker with occasional use of a backup. That was true until primary left for another job. After that I had 4 or 5 different dog walkers, most of whom had not met the dog prior to the walk. * The online booking system is nice to have but overall a pain to use. Also, you credit card is charged on booking, not when services are rendered. * My biggest complaint is the appointment requirements. When I first started it was a quite reasonable 48 hour advanced notice. But, it then changed to 4 days notice for weekend appointments. On top of that, a hefty surcharge was added for holiday weekends. In summary, although the service was fine when it fit their schedule, I've now moved over to one of the many other dog walkers in the area who are more accommodating and flexible. Update: I'm also turned off by their relentless self-promotion to customers. They regularly ask customers to write positive reviews and vote for them in contests. I wish they'd spend the same energy on their services instead of on marketing their services. read more

Love love love Tanya and crew. I've used them for dog walking on days when I'm working late or have plans after work. During our initial meeting, the owner showed me proof of their insurance and bonding making me feel secure in giving them access to my apartment. I've never had a problem securing the time I ask for. Scheduling is online and easy. A confirmation is sent to you once a walker is scheduled. Payment is done through a pre-filed credit card authorization form, so I never have to worry about leaving cash or going online to pay. I appreciate that they leave a little summary of the visit, letting you know your pet's deposition when they visited and what "business" occurred on the walk. They take great care of your pet. I highly recommend Top Dog!! read more

I've used the place twice now for my cat Pepper. Two different sitters, but both are excellent. Not only did they feed my cat and clean his litter box, but my cat loves company and they provided the company my cat needs. When I got back, my cat wasn't so starved and needy, because he got the attention he wanted from TopTails. What I really loved was the notes that wrote upon every visit. The notes described what happened on each visit and you can tell they did the job, because the descripitions of my cat were very accurate. I read them, "Yes this is how Pepper would react in this situation!" Its easy to set up appointment, just do it online and very cheap and affordable. Its no accident that this place has gotten many 5 star rating already. They do a great job at a low price, but best of all, your pets get the TLC they need. read more

Today was my first day using Top Tails and it definitely won't be my last. The staff is so friendly and accommodating from the moment you sign up with Top Tails. I can tell that Bentley is in good hands. The note that was left for me to let me know how Bentley was during his visit, is such an appreciated gesture. Thank you so much :) read more

Top Tails - Dog Walkers Near Me

I'll admit it - I'm one of those crazy dog owners. The people who I trust with my dog are few and far between. I was hesitant to enlist the help of any dog walking service, but decided to give it a go anyway as I really need the help now and again. I can not say enough great things about the excellent service we've received from the Top Tails crew. My dog Abbey has a LOT of anxiety and fear revolving around strangers/unfamiliar faces. There was recently an incident where she was quite the handful ...I can only imagine how stressful of a situation this must have been for the dog walker. But she handled it professionally and compassionately and I was so impressed. She took the time to call me and let me know what had happened, and when we returned home you would never have guessed that Abbey had made a mess anywhere. I was so grateful to know that even in those difficult moments, someone was there for Abbey and was able to handle the situation appropriately and successfully. This to me is an example of going above and beyond the call of duty. Thank you so much for all your hard work and dedication in providing professional and compassionate pet care! It is so very appreciated. read more

Top Tails is awesome. The owner, Tanya, is attentive and quick to respond to all inquiries. From the moment I met her, I knew that my dog was in excellent hands. The dog walkers are top notch, and when I come home after my dog has been walked she's always extra happy and playful. The little "report cards" are informative and so cute. Can't say enough good things- if you have a little one who needs walking or attention, Top Tails is a godsend. read more

Top Tails is great! Tanya and the team have taken care of my cat on multiple occasions and have been awesome every time. I've had to make last minute requests via email and Tanya has always been quick to respond. I have complete confidence in Top Tails and would highly recommend them. read more

I am so incredibly impressed with Top Tails. I have been using their services for almost a year, mostly for vacations, but the last few months they have cared for my dog every Sunday. Some things that I love about this company: - the walkers always arrive during the scheduled time. - the walkers leave adorable notes detailing what they did for/with my pet. Even down to how much she ate, how my dogs mood was upon arrival, and the weather. - my dog is always well taken care of and rather than suffering separation anxiety while I am away, she looks forward to my long days of work because she spends time with her walker friends. I can tell because she is so much happier when I return home, since I hired top tails. -once while on vacation my dog had an issue with an unleashed dog while being walked, the walker called me immediately and gave me all the details. -the owner: Tonya, and the manager: Holly, are always quick to respond to emails and phone calls and are so easy to work with. Top Tails has given me peace of mind while I work 14 hour days, that my dog is not only fed but is loved, played with, and comforted. I will say that prior to hiring them, I was nervous to hire a stranger to walk my dog, as she is (like so many peoples dogs are) my best friend in the world. But, after using them, I highly recommend them to anyone in need of an affordable, reliable, compassionate, animal loving caretaker for their pet. read more

We needed an option to have our dog, Duke, taken care of while we were away for our 1st family camping trip. Our usual boarding option, Philly Pet Hotel & Villas, was completely booked. So, we came upon Top Tails and were impressed with the Yelp reviews that we gave them a shot. It was initially difficult to get in touch with the person to setup an appointment for an in-house visit that they require for new accounts. But, once we had gone through that issue, it was smooth sailing. I would recommend Top Tails to anyone and would have no issues using their service again. read more

Tanya and the crew at Top Tails were great. They were personable and replied quickly to inquiries. This was a cost-effective option and I preferred an established business than finding a random sitter online. They left detailed notes about caring for my kitty, so that was a nice added touch. I'd recommend them. read more

I loved my experience with Top Tails. I felt very comfortable leaving my cat alone for the week knowing my sitter would be by daily. I was even able to request changes to the air conditioning / window situation in the middle of the week, when I read that the weather was going to change dramatically. Also, my sitter sometimes stayed longer than the required period because she thought my cat was lonely. And I know he was so I'm grateful. I'll definitely use Top Tails any time I need a sitter. read more

Just used for the first time for my two cats while I was on vacation and could not have asked for anything more or better! I just needed the litter box to be changed and food left and when I came home there were notes for each day about how the cats acted when they came and what was done and all. Will definitely be using the next time I go away! read more

I had a great experience with Top Tails last weekend and came home to 3 happy cats, as well as detailed notes about what my cats did during the visit, how much they ate, etc. The pet sitters and office staff are very pleasant and professional. I'll definitely be using them again next time I go out of town! read more

Top Tails is fantastic! I have an incredibly spoiled guinea pig who requires extra care due to some medical issues. Being new to the area, I haven't been able to find friends who can watch him yet. During a long vacation, Top Tails came out exactly on schedule, fed him, talked to him, scratched his nose, all the stuff he loves. I was worried they wouldn't take the job seriously since it was just for a rodent, but I was thrilled! I think he was disappointed when I came back and they stopped visiting! read more

This was our second weekend entrusting our 5 fur babies to the wonderful folks at Top Tails and we couldn't be happier! They were not phased by the sheer amount of animals, and left lovely notes every time they stopped by. Best of all, the dogs weren't that excited to see us, which I took to be a testament to the care provided by Tanya and her team. We will definitely continue to use them for all our pet sitting needs! read more

Top tails have been taking care of my fur babies for more than a year. I can travel without worry, knowing that Albus and Archer will be taken care of by them. They follow all the instructions to the t and I have never had any problems. My cats look happy and relaxed when I get back home. I would recommend Top Tails to anyone who is looking for high quality pet care services! read more

Top Tails is the best! I moved to Philadelphia just about a year ago and wasn't sure where I could find a good dog walker for my little dog Stella. Top Tails isn't just good, they set a benchmark for other providers. Allison walks Stella almost every time and is absolutely fantastic. Things I like: 1) They leave notes about how the dog walk went and how Stella behaved during the visit. 2) Very flexible scheduling and availability. I have had several trips out of town and Top Tails was always available to help care for Stella while I was away. I've also had to make adjusts to her schedule (my own mistakes--I'd double-booked or done something weird) and Tanya and Holly are super great about adjusting the schedule and fees on my account. 3) Extremely friendly and caring dog walkers. Allison is Stella's primary walker and is absolutely wonderful to Stella. This is SO IMPORTANT. My dog is basically treated like a child (except that I give her strange foods, unsafe toys for children, and animal bones) and having someone walk her that is as alert and in tune with Stella as I am really makes me feel very comfortable and secure when I'm away. 4) They know the other dogs in my building. This is good because if walks overlap, even though Miss Stella has individual walks, Allison knows Stella's dog friends and lets them say hello or play a little if they pass in the hall. 5) Stella is always in a good mood when Allison visits. She is in an especially cheerful and playful mood when I get home from work. 6) Insured and bonded. Again, this makes me feel comfortable leaving my dog in their care. 7) Very familiar with my neighborhood. This is great, because, as you would expect, Allison and the crew know where it's "safe" to take Stella and where not to take her (which isn't always as obvious as it seems). 8) Accommodating to special requests. Sometimes I like to leave the sliding door outside open or the TV on ---or have Stella fed or a variety of other things. Allison and the team always make sure they get whatever requests I have done (shut the sliding door, turn off the TV, etc...). I've recommended Top Tails and Allison to a number of friends in my neighborhood and people at work and wouldn't hesitate to recommend them to any one. read more

One of the many things I miss about living in Roxborough is a trustworthy and caring dog walkers like Top tails. I've used them on and off for a few years and their little love notes after each walk, their affordability, flexibility, and caring nature were always TOP-NOTCHED! My only wish is that they were here in NYC! read more

Top Tails is top dog in our book. They are amazing. They run a ridiculously professional and efficient shop. But above and beyond that, they are so incredibly friendly and long-suffering with us and our little quirks and the way we do things, and so attentive and loving to our pets. They have dropped everything and made time to do a visit within hours over the Christmas holidays, and always leave notes for each visit detailing what they did for each visit. I can't recommend them highly enough. read more

Top Tails is absolutely wonderful. They have easy online scheduling and they leave a detailed note about the time with your pet. You can really tell that the employees love their job and are taking care of your dog (in my case). Also I was confused about scheduling last minute and they were more than accommodating. We completely trust and love Top Tails. read more

Top Tails = Top service! We have been using Top Tails for about 2 1/2 years now, and we have never been happier about a pet sitting service. Our cat is always happy when we return from a trip. I love that they fill out detailed reports about your pet. They also water plants, take in the mail, and take the garbage cans/recycling bins in or out. We recently locked ourselves out of our house and our rental company never returned our frantic calls. It was Top Tails, having the spare key, who really saved us. We are so, so grateful and would recommend them to anyone. The pet sitter brought us our key very quickly after our call and we were extra lucky because this happened after business hours. Hurray for Top Tails! Thank you. read more

Top Tails is awesome! We used them to pet sit our chinchilla during vacations and they always did an excellent job - it was a relief knowing she was in good hands! Their website is convenient for setting up appointments, and they always sent conformation of our appointments so we'd know our chinchilla would be cared for. Our favorite part was coming home to the fun notes they left detailing their visits. read more

Tried to charge me for a no-show introductory visit. No option to cancel or remove credit card information. Looks very much like an online scam from where I sit. My first yelp post too. read more

Top Tails is fantastic! I feel the utmost confidence having the staff from this company take care of my dog. They take him for walks, feed him and give him love! The notes they leave are adorable and the service is great, and well worth the cost of the service. The online appointment service is very convenient as well. read more

Very satisfied with Top Tails! Our cat has never been boarded in his 16 years of life, having always had nearby friends and family to come over and take care of him. When we moved to Philadelphia, we didn't know anybody and were extremely concerned about having to board him when we went out of town. But then... strolling down Main Street in Manayunk... Top Tails to the rescue! The pet sitters take great care of him, and always follow the detailed notes we leave them about our cat's idiosyncrasies (which change from time to time), such as only drinking distilled water one month, or wanting to drink out of the stopped-up sink and bathtub the next. The prices are reasonable, and I value the option of choosing the length of time for the visit: 15, 30, 45, or 60 minutes. It feels great to come home to their caring and thorough notes, and to know that even while we were gone, our cat received great care and affection. Thanks, Top Tails! read more

Tanya, Holly and the rest of the crew at Top Tails were spectacular with my dog, Bruce. We used 2-3 times a week for regular walks during the 4 years we lived in Manayunk. We recently moved out of their service area and I was very sad we'd have to find new walkers as trustworthy as TT. They were very friendly and always made sure Bruce was happy and that I knew he was loved by the crew. They even got him a card and gift on his birthday - he loves mini tennis balls! I also loved the ease of scheduling and payment online. I highly recommend Top Tails and will miss them! Thanks for a great 4 years. read more

I've been using Top Tails now for about 2 months and they have been absolutely amazing. They leave personalized notes after each walk letting you know what your dog did(bathroom wise), how your dog's mood was as well as a handwritten summary of the walk. Those kind of notes are a nice personal touch that really make you feel like your dog is receiving great care. I've also had a few last minute changes and they were more than accommodating and always friendly. I would highly recommend Top Tails to anyone in the area. From the initial consultation to the weekly walks my dog is receiving, the service has been awesome. read more

Top Tails is just plain tops! Trustworthy, reliable pet care providers who love animals. This nervous bird mom can testify first hand that Holly and the Top Tails staff of loving caregivers are responding to a calling not just a job. Birds can be tricky little characters for a temporary care giver but the Top Tails team consistently delivers quality care to our birdies and cats with meticulous attention to detail. I love the care notes they leave each day and read every one! They even take good care of ME when I am nervous about being away from the pets and I call in for an update on how things are going. Love you all at Top Tails! read more

I have been using Top Tails to care for my cat Sookie for the last year and a half. Their service is fabulous - the folks taking care of the animals are very engaged, and they leave a note every day about the state of affairs with the pet and the house. I have always returned home to things in tip top order and Sookie is happy and really seems to enjoy their care. Although I always use the 30 minute service, the menu of options looks like it would be helpful under a number of circumstances. If you are lucky enough to live in their service area, I highly recommend Top Tails. read more

Top Tails is exactly what I needed for a dog walking service. They make it really simple to sign up for walks and make them specific to what I was looking for. Probably my favorite part about the service is each day they leave a note about how you're dog was doing and a personal touch as well. It's always good to have your mind at ease when it comes to your pets. Definitely would recommend to anyone needing a dog walking service as Top Tails can accomodate a large variety of needs! read more

I can't say enough good things about Top Tails! I am fairly new to the area, and prior to working with Top Tails (now five months with a recurring visitation schedule), I had only relied upon family and close friends to help with my (stubborn and spoiled) pug. They are extremely professional-conducting a thorough home visit prior to being accepted as a client and leaving daily report cards about their visits. They're office staff is friendly and accommodating, and their walkers are awesome. I feel like my walker totally "gets" my dog, and I'm so grateful for that. Highly recommend! read more