Salty and Matt were professional, efficient, and great to work with. I highly recommend this…read morecompany--I'll definitely be a client for life!

Mechanical Brothers and Vince as the lead technician did a great job installing two new Trane…read moreHVAC's with air handlers and two Honeywell thermostats. Their work was timely and professional. The price was unbeatable. I just hope that these single stage units hold up over time. My old 20+ year old Tranes are gone and we're ready for another brutal Arizona summer. Thanks!

This company is former AC Expertek and although the ownwer has passed away, they just changed the…read morename and continued on like nothing happened. The service is sub par and the office manager is the rudest person i;ve ever dealt with in my life. When they say they have 30 years in the business, it's a lie. Brye died May 5, 2020 and that's when they changed the name.

I had my AC unit stop working in the middle of the night in June. I dealt with 4 other companies…read moretrying to get someone to come service my unit for other 15 hours and called them multiple times after given a time slot for a tech to come to my home. Every time I called they were not helpful and gave me the runaround. Heavenly Air was extremely helpful and had two techs out to my house within an hour and the problem was fixed. They are fairly priced and so honest and considerate! I will always use this company going forward ! 10 stars! The techs Troy and Jamie are AMAZING!

We paid them over $400 for a one-year "maintenance plan". For the entire year, no work was…read moreperformed. Most unethical company I have ever dealt with in my entire life. Owner refuses to take responsibility and evaded questions. He said he had documentation of the work, but the only "documentation" was their invoice. He said he had "screenshot" of a "phone record" of them reaching out to us to schedule a "maintenance" call, but provided no proof. Then he said it's "up" to us to "schedule" "maintenance" calls. I'm a layman, not familiar with the trade; I wouldn't have paid them for "maintenance" if I'm the one to know when to "schedule" maintenance. If you want to save some headaches and time, and not lose money, go elsewhere. Update: After leaving the review, the owner contacted me for half of the refund, claiming that he already issued me a "refund". I was actually charged $136 for their "service" call + $431.30 for their "maintenance" plan. in total $567.89. The "service" call resulted in +$1700 of repairs they said needed to get my HVAC working again, when in actuality all that was needed was changing AC filter, which they said they did but didn't do. The sham "service" call wasn't refunded, and now they're offering $285. Really?! For poor, dishonest, unprofessional work to rob you of your money. Maybe back then they were ok, but now, you'll be sorry if you hire them.

These guys have been maintaining my HVAC for 15 years, they are always courteous and always…read moreprofessional, and even though they're running around like crazy in this heat, they take the time to tell you what is going on and what you can expect. Had an issue when I got home last night, Jon was here first thing this morning and had me fixed in 20 minutes. Including the time he spent checking to make sure there were no other issues! I saw another review mentioning the maintenance plan, let me assure you it is not a rip off. I have had the maintenance plan since they've offered it, and while I haven't always had to use it, when I've needed it, it has certainly come in handy. This is a great company to do business with and I can't recommend them enough.

Just the facts, here's our experience with Roy himself! He was 2 hours late to our first…read moreappointment and didn't call or text to communicate. We called him to ask where he was at, and only then did he tell us he was running behind. We had him scheduled for a preventative checkup that day, which he wound up doing for free. I thought it was very nice of him to do that. I would've paid him anyway, he was informative and efficient. Just wished for better communication. Less than a month after he came, our AC stopped working. This is a 2 year old machine in a brand new home. He found that all the freon is gone. If you're unfamiliar, freon doesn't get used up- it stays in the system to cool the air. So if it is gone, it means it leaked out. Kinda strange to me, since we had no problems for 2 years and then all of a sudden it's all gone? I had a friend who's tech accidently caused a freon leak during a visit and he came back to fix it for free, which makes sense to me- you break it, you buy it. So I asked Roy honestly if it was a possibility that he did something during the checkup to cause this, whether intentional or accidental didn't matter to me. I asked him if it wasn't him, what else would cause such a new system to have no freon? He said "just a leak"... which we already established so I asked "well yes but where would the leak come from out of nowhere?" In our other appointment he was more than willing to teach and explain...well not today. He immediately got defensive, said "I can see what you're insinuating, and I created my own company so I don't have to deal with people like you" and he packed up his stuff and started walking out the door. I asked him for just a simple line of communication and some knowledge as to why it would happen. He kept interrupting me and didn't give me any answers. My inquiry was of honest concern, but he took it as an attack on his character. It's understandable, but not a reason to say those things to a customer and not even be willing to come to an understanding. I told him it wasn't my intention to insinuate he did it on purpose but I was wasting my breath. He said "I'm sure you'll write a bad review but I don't care, I have way more good ones". Whether you do good work or not, it's highly inappropriate to have an attitude like that, especially as the business owner himself! Communication, humility and accountability are just as important as good work. I was willing to move forward even after all of it, so I asked him to help us get it fixed, but he refused and left. I'm sure all of the good reviews are from people who never had concerns or issues like mine, and that's fine. At the end of the day, any company should be willing to have an open line of communication with customers when they have real concerns or questions, not just when they're blindly handing over their credit card. I gave a star because our first interaction was somewhat fine, but I would never recommend him to anyone.

Roy wanted to replace my 5-ton air conditioning compressor with a 3-ton compressor, but then he…read moretold me that the 3-ton compressors were out of stock. So, he could not actually repair my broken air conditioning unit. I agreed with his statement that he could not repair it because I've learned not to argue with stupid people. This guy just wants to take your money. He does not know what he is doing.

Be careful and read reviews not just in yelp, but what you find online and ask BBB. On Nextdoor a…read morelady said she purchased an entirely brand new unit in Dec 2021 and now every time they come out to service it, they tell her "oh this part should only last 3 years or this thing is breaking" and try to charge for what they call "standard maintenance" and say "this is normal" while gouging her for more money. She she's looking for a new ac company to service her unit so she's not lied to or uncharged. Be careful! I have a 15 year old TRANE that is had serviced 3 times for it stopping ALL COVERED under our home warranty for a $79 service call fee and it blows cold in our 2 story 53 yr old 2300 she ft house. I've had ac companies try to tell me "oh they only last 10-12 yrs you need a new one" LIARS. Shame shame shame

After having my ac unit serviced by a different company it began malfunctioning immediately, I…read morecalled Gabriel and him and his assistant Hector were out within the hour. They were very professional and assessed the problem, called around and found parts and returned the following day for a complicated attic installation. They were very detailed, professional, and stayed on quote! I highly recommend them.

Would highly recommend this service. They take pride in a job well done and make sure every…read morecustomer is satisfied even if it means an extra trip to get the job done.

Get staff. Extremely knowledgable. Had an issue other A/C wanted to replace unit. Rideout came over…read moreand replaced one part. Everything is working great!!!

0 STAR REVIEW. Had our AC replaced in 2025 . Dave seemed like a great guy . Kept having problems …read more Water leaking from the ceiling . He had to come out several times and now he won't come out and replace all the sheetrock in the hallway when he said he would and he doesn't return phone calls . I'm going to Channel 3 On Your Side and an attorney. We are DONE! Sad thing is, we trusted him, and he was a referral from a golf buddy.

Dave and his crew are truly the best!!!! quick to respond. I have 5 units on my house and 3…read morerentals. Every time I have a problem Dave is there within 24 hours! I'm fixed up and feeling the cool air again. I can't Thankyou enough for your speeding and affordable service. and it's always given with a smile no matter how hot it is out there!!!???

Had a new HVAC system installed in November, 2025 in my condo in Scottsdale, spending $9,300.00. On…read moreSaturday, February 28, 2026 the air condition system went out. I have two disabled , elderly tenants with no air in 90 degree heat in Scottsdale. I call numerous times to report the problem. Now the company has A1 computer taking and taking my problems and complaints. Last year the office and owner were always in constant contact with me when problems occurred with my older HVAC system and their visits and repairs were performed quickly , even by Conrad, the owner. Now the service has deteriorated. No return calls while my tenants have no air conditioning . Two days now talking to an A1 computer, ridiculous. Maybe ownership has changed.

We have used these guys for years. I chose them years ago based on some online reviews from a local…read morecity facebook page. I saw that they had helped out someone in need without expecting anything in return and wanted to give them my business. We ended up signing up for yearly maintenance as "VIP" customers. After several problems they replaced our whole unit. They applied the repair costs to the replacement which was amazing. They come out two times a year and inspect everything to make sure all in working order. We just had an issue with our blower motor and they came out within 34 hours and had everything back up and running. They don't oversell. They are funny nice and honest. They have always been kind to my kids and pets. I know there are a lot of good AC businesses in AZ but I will Always recommend Conrad and his staff.