True North came thru for us when our current A/C company ghosted us…read more Tristen answered our call Memorial Day evening - a real person, not AI! - and got us an appointment the next day. From Tristin, to our technician Jacob, the whole experience was wonderful. The professionalism, knowledge and personality of both made this a great experience for us. They will be our A/C company going forward. Highly recommend!

I'm glad other people have had success with this company but that has not been my experience. When…read moreI called to get an appointment for maintenance it was 2 weeks out, but I figured that was fine. Then the afternoon before my appt. they texted to see if we could reschedule because they had multiple unexpected repairs. Because it was extremely hot I was willing to let them work on homes without air. They rescheduled me 1 week out. Today is my appt. and they have texted again to say that they cannot make it because of more unexpected repairs. Tomorrow is the day I needed it done by so now I am left with no visit and no recourse.

We purchased a new AC system from Larson Air last February, and this was our first maintenance…read morecheck. During the visit, Daniel discovered that the system was undercharged. He took the time to properly address the issue, thoroughly review the system, and make sure everything was working as it should. What really stood out to us was his dedication and commitment to doing the job right. He stayed and worked so late to make sure everything was taken care of. That level of professionalism, patience, and customer care is truly appreciated. He also took the time to explain our options for a yearly routine maintenance plan, which gave us peace of mind knowing we can keep our new system running properly for years to come. We are very grateful for the excellent service and the time he took to make sure everything was right. Thank you, Larson Air, for having someone who genuinely cares about your customers and takes pride in his work.

There are a couple of technicians at this company worthy of mention and who are my new favorite…read morepeople. These are Kyle R and Demetrius P those two people were absolutely outstanding to deal with and so professional in every way possible, did the very best to reassure me during the major outage of my system. I'm so thankful for the way this outage was handled and so glad I chose Larson Air Conditioning to this day to handle my home comfort needs. A big thank you also to Cheyenne who was also always extremely pleasant to deal on the phone during my many calls while dealing with this rather stressful event. The only thing I wish they did away with was the phone AI assistant, Ruby! im sure she's very capable but more often than that I just want speak to a human.

Robert came to give me a second quote and ended up pointing out a simple fix to my issue…read more Great experience and very knowledgeable tech.

CJ was great to work with. Very helpful, detailed, kind, and professional. Appointment and repair…read morecompleted same day. I will call Ideal Air when I need AC help in the future.

We recently had another HVAC company come out because our AC stopped working. After running their…read morediagnostics, they told us we needed to replace our entire system--including the air handler, condenser, and even add another air return. To make matters worse, they said they couldn't turn the system back on and that we might have to wait until Monday for a full system replacement. This all happened on the Wednesday before the Fourth of July, with temperatures well into the triple digits. We have five kids and two dogs, and the thought of going several days without air conditioning was overwhelming. Thankfully, we decided to get a second opinion and called Airtime Cooling & Heating. Jacob came out, started his own evaluation without us telling him what the first company had diagnosed, and quickly impressed us. He simply turned the system back on, ran his own diagnostics, and gave us his honest opinion. His conclusion was completely different--our system did not need to be replaced. Not only did he get our AC running again, but he also took the time to explain what he believed had happened, what to watch for if it occurred again, and even walked us through how to troubleshoot it ourselves. That kind of honesty, education, and customer service is incredibly rare. Instead of facing what could have been a very expensive and unnecessary replacement, we paid for a diagnostic visit, got our AC back, and gained confidence in our system. Because of this experience, we've switched from our previous HVAC company to Airtime Cooling & Heating for all of our future maintenance and service. If Jacob is any indication of the quality of their technicians, they have earned a customer for life. Jacob was truly a 10 out of 10. He saved us from an unnecessary replacement, restored our AC when we needed it most, and treated us with honesty and respect. I can't recommend Airtime Cooling & Heating highly enough.

Thank You AirTime!…read more Your job is not easy being out in this AZ heat and most importantly it's very hard to find honest trustworthy people now and days. YOU took your time to take photos with our AC and being that our AC is on the roof I commend you on a job well done...

Javier, the plumber, is very honest and detailed. He shows…read moreyou what is wrong and explains how to fix it. In fact, he will tell you what other things need to get done and give you an estimate if you ask for one. He gets the job done. His price on replacing two shower cartridges were reasonable. Javier, definitely knows what he is doing, is very experienced, and very nice.

What a waste of time. To the "hansen family" dispatcher i talked to, sent photos to and said "if…read moreyou this job isnt up your alley, do not waste my time." Hansen Family: Gotcha... continues to waste my time. Hired these guys to come look at leak coming thru vent, gave me no explanation. I sent them photos prior, asked them if they had 0 roofing experience to not accept this job. Low and behold has no roofing experience, told me my brand new 12 year warranty AC setup looks like a$$ & then asked for payment. To the hansen family dispatcher: Next time, just dont lie and be straightforward instead of worrying about bookings.

These guys are amazing! I got a quote from another company that was ridiculously high and called…read moreJohnny. They were at my house in less than half hour and gave me a VERY reasonable quote. They were very honest about what absolutely needed to be done and the pros and cons of doing additional fixes. They even brought me up on the roof to show me what was going on. I'm so happy I went with them. 100% recommend them

Johnny and Claude are Kings. My husband and I suffered in 117 degrees for 2 days..I decided to ask…read moreChatGBT for an air conditioning expert/HVAC. Johnny was here with Claude in minutes...They diagnosed our issue so incredibly fast. They provide "Top Notch" customer care, guidance and education. Both Johnny and Claude brought a ladder and found out our unit had ice on and around it..they added a solution and within minutes..my husband and I were able to cool off. These 2 Kings are professional, funny and have the "Expert Knowledge" to get to the bottom of any air conditioning issue you may face. We thank CHAT GBT for referring Johnny to us. They do not disappoint and they are incredibly reasonable as far as cost..plus they are quick. I work out of the home so in addition to cooling us off..they made sure I was chilled off enough to perform my job. Thank you King Johnny & King Claude. Best HVAC company in Paradise Valley..Hands Down!!!!

I'm into this company for over $1,000 and they can't figure out what is wrong with an A/C that's…read moreonly 5 years old. "They don't build them like they used to" is what 2 techs have told me. Okay, yeah that's true; but it shouldn't need a $5,000 repair after I already spent $1,000 with you to fix it.

TLDR: With all the other choices in the valley, maybe don't…read moreget stung by BumbleBee Had a crappy experience with the tech/sales-guy who we asked out for a quote on replacing at least our one down home HVAC unit, and possibly all three. Guy was on time, so kudos for that. But he greeted me with a very clammy/weak handshake. Sure, that's not a perfect measure of how a company performs, but it's so often accurate. We had prefaced this quote request by specifying to the office that we didn't want the highest end units as we were going to only be in the house for 3-5 more years. So, of course, he sees our large house and started pushing the highest end units they had. His responses to my questions were dismissive and haughty - obnoxiously arrogant for someone who made a few mistakes I caught during his presentation - and just found one in his quote. Pricing was the highest of all the vendors we received quotes from, and that's even with him erroneously reducing our 2.5T unit to a 2T unit. Also, their service & labor warranty is the shortest of the vendors at 2 years. Standard seems to be three.

I /am/ the tenant. The only disconnect was on SureTemp's end…read more(the dishonesty and tacking on additional charges for non-existent services). SureTemp's communications (that's another review on its own) were to me (the tenant) and the property owner. The refund that was given was around $200... it should have been closer to $400 for all of the reasons and evidence outlined in my above review (that you conveniently did not address). I am more than happy to post screenshots of additional evidence if you'd like.

A night I faced an issue with my heating system and they showed up a day after it and fixed it…read moreimmediately. I recommend them for your future HVAC issues and routine maintenance.

Gave me a second opinion on my ac unit that another company told me that it needed to be replaced…read more Brett checked it out and found a contactor that showed signs of overheating. Replaced it and unit is working fine.

Had an HVAC at one of my home in Phoenix go out recently and found Brett from Arizona A/C Man go…read moreout and diagnose the problem and confirm that a new systems was required. We had expected it since the existing system was nearly 20 yrs old and an outdated R22 system. Brett was prompt on getting out there, very straightforward on what the problem was, a condenser failure, and what my options were for replacement. He came back with his recommendations on what system we should go with and was very clear as to why he was recommending it, which helped me to understand his train of thought and whether that met my needs. He and his team were also very quick to replace the unit and accommodating with the daughter, who's currently living at the house. I don't hope to have any HVAC issues in the near future, but I know who I'll call when I do.

They serviced our office a few months back, been trying now for a week to call and have them out…read moreagain phone just rings and rings no answer or voicemail also website is "parked" / gone. I think they are out of biz

Living in AZ, having a well running AC is necessary. I had moved out here with my family a few…read moreyears ago. Knew nothing about maintenance and servicing such a great invention. If it weren't for Comfort Zone AZ, I think other companies would have taken advantage of my ignorance. I greatly appreciate their honesty and explaining what was going on with my AC recently. Then simply explaining my options with no BS and at different tiers of reasonable pricing. I highly recommend their services to anyone in the valley.