My sister and I left Topgolf New Braunfels feeling completely and utterly displeased with how we were treated. This was one of the most impersonal and uncomfortable dining experiences we have ever had.
We understood that ordering and payment were handled through a touchless system by scanning a code. However, "touchless" should not mean receiving absolutely no service or basic human interaction.
Our food was brought out and placed on the table, but the server did not ask whether we needed anything else. We had no silverware to eat with, and our soft drinks never arrived. We had to repeatedly get up and ask for basic items that should have been provided with our meal. Later, we had to approach the bar again just to request to-go boxes.
The food was served hot, which we appreciated, but the taste was mediocre at best. What made the experience especially frustrating was the lack of care, attention, and hospitality.
We believed the bill had been paid because the ordering system indicated that the transaction was complete. Later that evening, we received a call saying the bill had not been fully paid and that only one cent had been authorized. We spoke with Ashanti that evening and assured her that we would return the following day to pay the complete balance of $48.11--which we did. We paid the bill in cash to avoid experiencing any additional problems with their tap/touchless payment system.
Had any employee taken a moment to interact with us, check on our table, or confirm payment before we left, this issue could have easily been resolved at the restaurant. We were not attempting to avoid paying our bill. In fact, we returned the very next day and made sure it was paid in full.
The entire experience made us feel ignored, uncomfortable, and completely unappreciated as paying customers. We were also the only people we could perceive as persons of color in the dining area, which honestly left us wondering whether race played a role in the noticeably dismissive treatment we received. I cannot say with certainty that it did, but the experience was troubling enough to raise that concern.
We work hard for our money and expect to be treated with the same basic courtesy and appreciation as every other customer. We will not return to this location, and we cannot recommend it to anyone who expects attentive service, hospitality, or even basic acknowledgement.
I won't be returning, I did return to pay check.
I won't be returning and will share my experience with any one who ask! When I have cash to the cashier (male) he gave my receipt to Mgr (male) also, then the manager gave to me...I look shook my head and smiled and politely accepted my receipt and left after mgr gave $15off and free mini golf coupon. I won't get it and I don't get it!!!! Bye read more