As excited as we were to go to topgolf for one of their first few weeks open, and my daughter is 15th birthday yesterday, I was extremely disappointed compared to the other top golf locations that I have been to. The building, the golfing and Environment is everything that it should be and as expected, but for the two hours that we were there, we had a miserable experience with the food service, some of the staff, all of the management, and the food. I just wanted to put an honest review for those that are thinking of going anytime soon... Don't until they get the kinks worked out and get some good management in place.
I'll start by saying that our original hostess or server, Neveah, was 5 stars all the way around and she started the Birthday golf outing off as friendly and enjoyable as one could want. Unfortunately, we only had her assigned to our booth for the foist 30-45 minutes of the 120 minute outing because our timeslot was at 3:15 pm and apparently shift change is a 4:00 pm. Neveah promptly welcomed us, got us set up, took drink, orders, and food order and even offered to take a group picture for us in front of the TG logo wall to commemrate the birthday fun. The drinks came out shortly after and only some of the food followed. Everybody (5 ppl) had essentially picked out their own appetizer, which only four of them came out and one of them was incorrect. We let her know, and she gladly got the one that was incorrect fixed in a fair amount of time, however, she followed up on the one missing appetizer for one of the girls and told us it would be out shortly, however, we didn't end up receiving it until an hour later after I had to go track down three different managers who were very flippant and nonchalant about it.
Neveah had even went as far as to give us a heads up notice that she would be leaving and the new host, server would be taking over the second half for us, which was very kind of her to keep us in the loop.
15 minutes later, 4:00, during the actual shift change I ended up walking downstairs to find the new shift and all of the new managers out on the outside patio area having what appeared to be a peptalk before their oncoming shift began, and I spoke to two redshirt managers when they were finished and updated them that we still were waiting on one of the girls foods an hour after ordering it, and halfway through the two hour booking. They did oblige and say they would look into it, but didn't seem very concerned and before they could do anything, my table text me and let me know that it finally arrived at the table by another kitchen person with no comments or apologies etc.
Unfortunately, the new guy that came on, Will, was completely opposite of Neveah, and gave zero attention to the us the entire second hour of our time there. One of the boys asked for a refill of his water, which Will did accommodate, although the entire rest of the table was out of drinks also and he didn't bother to ask or get refills for everybody else until I had to finally ask one of the other servers who gladly accommodated the refills. The majority of the food or appetizers had been eaten 3/4 of the way into it (90 minutes) when we still hadn't received one of the girls appetizer, and I ended up collecting the other four empty glasses, along with all of the dirty dishes and empty appetizer plates and clearing them off the table myself walking them down the breezeway to their dirty dish tray as I passed our actual server, Will, as he stood there chatting with one of the new managers, Cierra. I asked them where I could put the dirty dishes in another server, stepped up and grabbed them from me and took care of them and placed them into the card as our server and the manager continue to talk and not attend to the situation or our table.
I had hoped that our server, Will, and the manager, Cierra, would have taken a hint and asked if refills were needed or been at least embarrassed a little bit that I was bussing our own table, but they could've cared less and it didn't stop them from continuing to stay in there chatting rather than attending to us or the other patrons that were there. I finally got yet another server to get the remainder of the table refills, and shortly after decided we had had enough and asked for the check, which included the hour late appetizer, which went into a take away doggy bag and thrown away at home. I didn't want to spend the time during celebrating with my friends and family on my daughter's birthday to address the situation further like I might would normally because it had just been enough and didn't want to further the vibe anymore than it already had been.
Hopefully this is just new grand opening first few weeks of growing pains for Top Golf to get in the rhythm as well as weed out any bad hires because I think it's a top-notch organization and have attended Top Golf locations all over the country and typically love the franchise overall. read more