Do not use this company. you will regret it. the countertop has been repaired (it delaminated) and eventually replaced when it delaminated the second time. the backsplash was installed without building up the wall behind it, so it popped off and had to be repaired. now the countertop has buckled, and they say it's because water was allowed to pool up on several occasions and was not wiped up which caused this. I asked why they didn't just lay a single sheet of laminate, or place the seam somewhere else. Either way, they are not going to honor the warranty and are blaming us. read more

I own a construction company and I have to say this is the Best fabrication company in the pacific nw by far!

Instead of the installers rescheduling the appt due to them running late in the day, they still showed up! They were quick, efficient, and they did an excellent job! There was a little hiccup at the end, but Fabio came back late last night & fixed it! For me personally that says a lot about a persons work ethic & integrity! Please thank them again & we really appreciate each & every one of you!! Lisa SunnyDaze Services read more

Topline countertops did a great job on my countertops in my bathroom today. They were on time and did a great install on them. The installer was very nice and was able to answer all my questions he did a great job cleaning up after he was done like he wasn't even there. The install manager came by the job to check on how it was going and he was a very nice guy as well and very professional. I will recommend this company to all my family and friends their prices are very good as well. read more

It was a pleasure to work with Topline directly instead of going through a big box store. Their prices for quartz counters were great, and their selection was all we could have asked for. And the end result was just what we wanted. Mark at Topline worked with us from the day we started exploring countertop options. He listened, and he prepared multiple bids based on our changing requirements. The measurement appointment went well, and the end result was a counter that fit tightly against a 60 year old wall at all points. The install occurred on schedule--in spite of them having to return one of the two quartz slabs to get one that matched better (but we didn't even notice the delay because of other work going on. It was only a week in any case). And the installed countertops look great. read more

My Corain countertop is beautiful and easy to maintain. Install was great, efficient and looked beautiful. It has been 3 years since install and I had a small issue and Mark from Topline was wonderful and helped me to take care of it. Would be nice if everyone had this kind of customer service. Would definitely recommend! read more

TopLine Counters - Kitchen & Bath Near Me - Sumner, Washington

We hired Topline to fabricate our counters and they did an awful job. They created 3 - 90 degree angles in the seam of our slab. We tried to get them to correct it and they called it variation in the slab. They are dishonest and do not stand behind their work. I would never recommend this company. read more

TopLine Counters - Kitchen & Bath Near Me - Sumner, Washington

I was introduced to them through our designer and it's been the worst experience ever. Matt Balsley the sales person and David Traub has the worst customer service skills. They installed a beautiful piece of granite on our outdoor kitchen and when my pregnant wife went to clean it, it was cracked. It was cracked at one of their cuts. Her heart dropped. Then as we step back and look at it, it is not level. This has to be the worst installation job ever. The countertop slopes about an inch. See pic. Then they want to charge me 640.00 more dollars to fix their mistakes. Do not ever use this company. Do much for helping a local business and have them stand by their work. Worst ever! Unhappy pregnant wife. read more

See all

Below are issues I encountered with Topline on a countertop fabrication and installation. Topline was a subcontractor to Green Home Solutions, which really stepped up to the plate. Can't tell you enough to run if you hear Topline will do your countertop fabrication. Issues with Topline: (1) Topline damaged my countertop prior to installation. Instead of replacing it, they put wood putty(!!) in all the areas they damaged. Looked terrible. (2) Topline mismeasured when it fabricated my countertop, resulting in the countertop not fitting. Instead of replacing the countertop, they cut into and weakened my cabinet structure to force a fit. (3) Topline cracked my granite sink during countertop installation because it mismeasured when it fabricated my countertop and couldn't get the countertop to fit during installation. Topline refused to replace my sink. read more

Topline counters did a great job laser measuring my kitchen accurately, fabricating the laminate tops, demolishing and removing the old grouted tile including carefully removing 2 large mirrors glued to my walls in the 2 bathrooms they replaced countertops also, all in 1 day! All at a good price within 2 weeks, start to finish. I would recommend remaining on the jobsite with them to answer questions and make last minute decisions on the spot as needed while they work. Jerry Packman 10/24/22 read more

Absolute nightmare company. Charged over 16k upfront for kitchen and bathrooms. Delayed our remodel for several months due to errors and once they didn't even bother to order the materials. Had to spend countless hours calling and emailing them. When they did finally get to install, they tried to pass off cracks in bathroom and kitchen island. Had to redo the island 2x. We still have a cracked countertop in our master bath and they could care less. Employees don't care and after meeting with the owner, I know why because he cared the least of anyone. DO NOT hire them! read more

TopLine Counters - Here's our lovely cracked master bath countertop - Kitchen & Bath Near Me - Sumner, Washington

Do not hire this company. Do not work with anyone who subcontracts out to this company. My experience was a nightmare, top to bottom. No amount of "loving my kitchen" when it's done will erase the time and headache of these people. The first day they came to install my counters, I had a pipe under my sink get broken in demo as well as two of my drawer boxes. Thankfully I was home and able to shut the water off to avoid a major flood in my kitchen. The team left and made no mention of the damage to the drawer boxes until I looked myself - shady business. In addition, the templating was not done correctly and therefore the counters did not line up with the sink properly. The brand new material was also installed with cracks. The one person I interacted with at this company who was kind, helpful and did the job right was Owen, who came out the following day to measure for the backsplash and saw firsthand how shoddy the work was. He advocated for the job to be completely done over. When the new stone was cut and ready to install, the second crew who came to install (who was different from the first crew who damaged the cabinets, per my request) noted that the countertop was previously installed with silicon, not caulk as usual, which then increased the risk that the cabinets would be damaged further when they ripped up the first, poorly installed countertop. This led to a multi-hour standoff where no work was done and I was hammer-calling managers at the office to determine a path forward. The path forward was that they would need to send somebody more skilled to do the job, with a manager to accompany, on yet another day. Which is another day that I would need to be home from work. Please note that this was now the 2nd time that I had to pay a plumber to disconnect and reconnect my sink for an incomplete job. Mind you, apart from the shoddy work, there were THREE separate occasions where scheduling was incorrect. On the second install day, someone called me saying they were here with my dishwasher basket. WRONG. That led to hours more of phone calls to get someone there for the correct job, with the correct materials. On the first day, I was at work and got a phone call saying someone was there to install my countertop. They had booked the install but failed to clue me in, and I was clearly not available. On the third install day, the project got done properly. They are in the process of reimbursing me for plumbing costs, which is appreciated. HOWEVER, working with these people was exhausting in every possible way and I would NEVER EVER hire them again, nor would I recommend to anyone else. Surely it would be easier for everyone involved to simply do the job right the first time. read more

TopLine fabricated kitchen and bar countertops and a bathroom vanity and my son's home. From start to finish they were wonderful to work with. Mark was always amenable to requests to change the order. The installers went above and beyond to make the installation look great; Fabio was a great problem solver and has a great work ethic. I would use TopLine again for any home project. read more

In what has been a terribly-managed remodel, Topline stood out for its customer service, quality, and attention to detail. Jarod was excellent at helping to value engineer the cost down, and Jacqueline the scheduler was on top of scheduling and rescheduling around a difficult GC and subs. When a counter needed some additional cuts in the field, they got someone out there immediately. The woman who did the measuring alerted me to the fact that the Amazon sink was bent at every corner. This may seem like a "duh" moment, but let me put this month into perspective: roofer who stepped over the dry rot, instead of telling me about it; sub who threw away a new but filthy dishwasher; cabinets that were the wrong size, length, no allowance for ducting; doors hinged on the wring side; broom closets that are too short for brooms, etc... The only problem was that the computer system always seemed to have issues finding the account. So I'd recommend always keeping that number at hand. read more

We had such WONDERFUL customer service with this company in the past. I reached out for help with a unique circumstance with a countertop they installed. I was put in touch with Ashley and quickly realized I couldn't explain what we needed when she wouldn't listen to the actual request. She sent me an email saying that they "declined to help". When I did a follow up call to speak with Matt, he explained that I sounded frustrated - which I was. He quickly indicated that just because he isn't going to do what I want they are bad? Yep...I guess they are too busy to even respond or work together to answer questions. Such a disappointing situation and after this interaction I would NOT recommend them. Sad because we used them for so many previous projects and had given them a 5 star review. Bummer read more

This company is ABSOLUTELY TERRIBLE!! Please don't get sucked in by all the up front lies on how they will get the perfect Quartz at the best price, installed quickly. It is all LIES! You pay them $4,000.00 for 18 linear feet of quart (good price you think) they tell you 3 weeks until completion. Six weeks later your now waiting for them to fabricate it, really. The truth is they order the stone from china, you have have to wait for it to get here on the boat, then the 2-3 day fabrication is really 7-10 days. We were trying to get our house ready to sell this summer, we paid them in the end of July and the counter tops were not installed untill mid September. The whole process was nothing but lies and Josh Holbert the owner was just too busy to respond to any email or phone calls. Please spare your self the headache anyone is better than this outfit... read more

I maintenance a 129 unit building where they did counter and sink installs. Sinks are continuously falling out in our units. The installation across the board is inconsistent. The customer service is mediocre. They've come back to fix multiple sinks free of charge but common sense tells you if you do it right the first time then this wouldn't be happening. They're come back and fix sink different ways. The come and epoxy some more wood to hold the sink to the quartz. Or I'm looking at a crap job right now when they've come back to fix a sink and they used this half ass tension wire. It's still been leaking water because the sink is fallIing out again! They've only done it right a couple of times when they've bracketed the sinks. They may be good for small jobs but don't contract these guys to do bigger jobs. UPDATE 2/13/17 The company saw some flaws with previous workings within their company and made some changes. They made a diligent effort to correct the problems we had with our sinks. They sent out the same two guys three weeks straight that were communicative, fast, and consistent with their work. Their new installation manager stayed on top of the job by reaching out to me and making sure everything was good. When things are done the way they've done them recently, this is a really good company. read more

Top line Counters far exceeded our expectations. From measuring and templating to installation the crew was professional and a pleasure to work with. They did an excellent job of practicing safe distancing during this trying time. We were not quite ready when they arrived and the crew pitched in to help with no complaints. We will use them again!! read more

This company installed the countertops we purchased at Lowes...they did a horrible job!! The countertop install looks like an amateur did it!! They sent an installer out who didn't even speak english...all in all, they ruined our new kitchen!! DO NOT use these people!!! read more

Terrible! Communication! The right hand does not know what the left is doing! Thank goodness I figured this out with having to pay for my mistake first. If you are thinking of using them to redo your kitchen...RUN as fast as you can to someone else! read more

Topline did my counter tops and did a great job Showed up on time two installers came and did the install Seams looked great my cabinets were a bit uneven and they took the time to get it Level again and I was very impressed with the service and install And will be using them again. Thanks TOPLINE read more

Do not recommend this company to anyone! Spoke with them several times before the install and was reassured that the back splash would be all one piece. The day of the install, after all my old counter top was removed, the installer brings in the new counter top and the back splash was separate. I was very upset and spoke with Josh the owner and all he could do is say how sorry he was but never offered to make it right DO NOT USE THIS COMPANY! read more

These guys were terrific!! They installed our kitchen first after doing a fancy laser template. That went to well, we had them do our kitchen in the basement next as well as our master bathroom and laundry room. I didn't think we would be able to have stone in all of those rooms but they made it affordable. Thanks!! read more

installed laminate countertop. Such terrible workmanship had to have it replaced and was told I would get a refund- did not happen. No recommendation from me- do not use them. read more

I would have to agree with the first Yelp reviewer. This company (third party used by Lowe's) was a nightmare. It took eight weeks to get an install (we were told three), that is, after many follow up calls and legwork on our own to get them to come out. They made promises they never kept, made excuse after excuse (turnover, sick, forgot..) I would never use this company again. read more