We had an awesome experience at this location. Robyn is a rock star!…read more When we entered the location, we were immediately greeted by Robyn, who told us that they would be with us soon. We then heard her greet the couple who arrived before us. About 10 minutes later, she had finished the visit with the couple, and she immediately came and greeted us, and asked how she could help us. My mom had heard about Patelco from a friend of hers, who told her that it used to be a credit union for Pacific Bell employees (or something like that?). I was surprised to learn that Patelco has been in business for over 80 years. And even more surprising, that this Roseville location has been around for over 20 years too! So what brought us to Patelco was that Mom's friend found out about Patelco's awesome Money Market rates. They have a 3% APY for balances up to $2000. That's unheard of nowadays! We both were able to set up an account and take advantage of Patelco's awesome rates. We had an enjoyable time talking with Robyn too, who was very upbeat, friendly and knowledgeable. I love people you can just joke around with and ask questions without any hesitations. She was even sweet enough to give us a little goodie for opening new accounts today! I was definitely impressed by this location and with Robyn's excellent customer service (especially after having such a terrible one at their Elk Grove location the day before). Would definitely recommend this location to my friends.

So had 2 small external transfers done from 2 separate banks…read moreto my son's checking account (joint account as he is under 18). Patelco pulled the money successfully from the 2 banks, stated in the app that the transfers were successfully completed, but no sign of the money in the account after a week. So my son could not access it. We called Wed, Thur, and Fri as each time we called they stated the transactions were pending and they would post the next morning. When it didn't happen we would call again and get the same story-for 3 days. No one knew what was wrong, and no one kept notes or communicated it in our account info, so each time we called we had to explain it all again. On Friday someone did finally state they would escalate it and get back to us by end of day-it never happened. So we called on Saturday-and explained it for the 4th time and they came back with the exact same thing-it's pending and wait until Monday. We did not accept this at this point and spoke to a supervisor-she stated she would put the money in the account as a "provisional credit" so my son could access it, while they figure it out on their end. The account showed the money was there and available so my son went to the atm the next day (Sunday). At the atm it stated there was the amount he was expecting in the account and it was available. When my son went to pull out 10% of the total he was declined due to "insufficient funds". Ugh! We are so done! We are now going into the branch tomorrow (Monday) and closing our accounts. And getting all the funds in cash right then and there. I have never had such issues and phone conversations going around in circles for a few hundred dollars! These were small transfers! Very unprofessional and it's infuriating! Patelco took the money from the other Banks but then refused to simply put it into the account so we had no access to it. Very horrible customer service! I do not recommend.

Quick and easy process made getting my loan simple and stress free from start finish!!read more

I recently had to file BK 2 years ago, was still working on building back up my credit when an…read moreunexpected emergency situation happened out of no where. I needed money ASAP for moving fees and thought no way I'd qualify for a loan. Super thankful for Renee. She gave me tons of options, extremely thorough, understanding and super flexible with my crazy work schedule! They literally saved me from a nightmare I was living in! This is the second time I've came to One main. Both times they helped me tons when I needed it the most! Thankful for great lenders like this one! Got money in less than an hour! THANKS SO MUCH ONE MAIN! You are a life saver!

Best Place to Purchase a vehicle. The Sales and Service are…read moreincredible. Glad to be Future customer.

Let me start by saying my salesperson, George, was absolutely wonderful. He was attentive,…read moreprofessional, and truly a pleasure to work with. Unfortunately, I feel sorry for him because he has to work alongside a finance department manager, Chase, whose behavior was egotistical and dismissive. I had already found the car I wanted and was prepared to finance only about $13,000. However, during the financing process, the manager repeatedly presented the same numbers, simply shifting what I would put down versus what I would finance--without making any effort to adjust on their side. When I asked if the numbers were based on my credit, he confirmed they were. I then explained that my son, who has excellent credit in the 800s, could step in to purchase the vehicle. His response shocked me: "Well, I won't sell it to him." When I asked why, he claimed that California law requires the person signing the contract to be the primary driver, and since he knew I would be the primary driver, he refused to proceed. I was floored. Chase's attitude and treatment were unprofessional, condescending, and frankly insulting. Whether it was because I am a woman or simply his personal approach, I cannot say--but I do know that no customer deserves to be spoken to or treated in such a manner. I am a 61-year-old woman who believes in treating others with respect, and I would never in a million years behave the way Chase did toward me. Future Ford, you need to do better. Respecting your customers is not that hard.

Amazing customer service. I've been trying to buy a newer used car for two months. All the…read moredealerships are shady, dishonest, and in it for the money. But I didn't get that experience from Hertz. Marc was on site before operating hours, so when I called at 8:55 asking about a specific car, he answered. He was kind and even went outside to make sure it was on the lot. Unfortunately, we didn't like it as much as we thought and asked for another model but they didn't have any at the moment. No worries, when we come back in a few months for a second car, we're coming to hertz. We came for this car because we wanted a Hyundai that we found online at echo park. When we went to echo park we did an entire three hour process just for them to tell us it was sold on its way to us? Made no sense. Then they sold us a similar car but different model that was older and had more miles for the same price. I felt uneasy so I looked up the vin and found it at Hertz and called the next day. Like I said the experience was much better at hertz. I would've returned the car we purchased at echo park and purchased from hertz directly instead if they had a similar model. We will be back. Just go here. Save yourself the hassle and time. These are the lowest prices in Sacramento.

I was shocked to learn this location is listed on their web page as permanently closed. I had a…read moregood experience here a few years ago when I bought my car. but now they are closed. Yelp doesn't make it easy to notify them when a place has closed, but I'm going to try to figure out how to tell them. Edit: I drove by today, and there were still cars in the lot. I think they must be in the process of closing, as their web site says they are closed.

Ive bought two cars from these guys. They bought one back so i could upgrade to another car. I will…read morebe visiting them again when its time for another upgrade. They stand behind their cars.

I love Mike and Manny they are two awesome guys... I bought several cars through them and never had…read moreany problems.

Always have been wary of buying a car from carmax but after the back n forth the night before at a…read moreregular dealership, I figured what the heck. I knew their financing was an easier process too. I live closer to the south sac location but the Roseville location had the one I was interested in. Wanted to do the ship to store option but didn't want to wait a couple days so drove out to Roseville. Josh was very helpful and answered all my questions. He gave me the key, test drove on my own at my own pace and was done signing papers in less than 1.5 hours. Thank you, Josh!

I cant say this is a bad place, even when I was late I was still seen. First car I choose I did not…read morelike it. Car was to low on the ground like you can feel the road. I was so close purchasing a 2022 Mercedes benz Gla 300..however it was listed outside my budget.. I ended up purchasing Mercedes benz gla 4matic.. My auto team helped me pick it out... It arrived maybe 2 week later.. everything moved along fine, no game playing, no haggle hence you pay for that peace of mind, my only frustration once you purchase the vehicle service department dont return phone calls.. the number they use to text on I haven't received anything back..my only complaint to other potential buyers test drive during the day you can see any visible cosmetic damages, and come back another day test drive right around dark time to check all headlight is visible and working.. wait few days and see if you still want the vehicle also sometimes the prices may drop.. when I purchased my vehicle it was a price drop maybe less then 1k..anyways the service department can make the whole store make buyers or returning buyers have a bad experience seems after you get the car you get ghosted

The service was phenomenal! Johnny and Chrom were so helpful. This was the best experience I've had…read moreat any bank by a long shot. They're very customer oriented and made me feel comfortable in my decisions.

My teenage son and I opened accounts for him today. Chrom helped us and was amazing! He explained…read moremultiple facts To us and was likable and pleasant.

My recent experience with this branch on 02/18/26 was terrible. The teller was unhelpful,…read moreunpleasant, and uninformed. She acted like she couldn't be bothered and didn't want to resolve my issue. I left feeling very frustrated and with my issue unresolved. Customer service and a desire to go above and beyond is definitely not part of the culture at this location.

This place is a joke, closed for lunch daily??? Is this a mom and pop place, really sad. Ohhh and…read moreneeded new debit card...they want to run my credit to get a debit card to get my money!!!! I do t usually leave super bad reviews...but this business is not about the "members". It a small crappy run bank. CEO should be fired and sent back to the fast food industry!!! Zero stars.

Great service. I love this bank. very welcoming and accommodating. Great location. I also…read moreappreciate the phone app lol.

I'm sorry to write, customer service and professionalism, has room for improvement at the location…read more Turnover and snotty bank tellers do not make customers feel appreciated. I hope First US can make connections and improve their relationships to customers.