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    Topp Tile

    1.0 (2 reviews)
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    Cabinets To Go - Tip out drawers dont work, match, no handles

    Cabinets To Go

    (12 reviews)

    Tyrone

    Our experience with Cabinets To Go was very mixed…read more We originally had a great visit a year ago, which is why we returned ready to purchase a bathroom vanity. Unfortunately, the customer service this time by the manager Richard was extremely disappointing. Richard was abrupt, unhelpful, and made the interaction feel like we were inconveniencing him. We expected to review and finalize our order, but had to ask just to see a printed quote before leaving, which made my husband and I frustrated. Upon leaving, we were so turned off that I decided we weren't going to use them. About a week went by and something just wasn't clicking with this quote. After reviewing more I realized we were given the wrong quote -- it was based on our original, larger cabinet and was priced higher even though we downsized. I called and spoke with Ricardo, the regional manager, who confirmed we were in fact given the wrong quote. Ricardo was professional, responsive, and fixed the quote. He ultimately saved the sale. The cabinet itself is beautiful and the installer did a great job, but the poor customer service made the process frustrating from start to finish. Because of that experience, we would not choose to purchase here again.

    Complete Failure, Property Damage, and Total Refusal to Take Responsibility…read more This was one of the worst home renovation experiences I've ever had. I spent over $20,000 with Cabinets To Go, who used Sage Surfaces to coordinate installation and hired Ramos Marble and Granite in Saint Petersburg, FL to do the work. What followed was incompetence, damage, and complete disregard for the customer. The problems started immediately. During the first install, Ramos installed the wrong backsplash (4" instead of the full backsplash I ordered). That mistake required everything to be torn out and redone. During the second installation, I stayed in the room specifically because trust was already gone. That decision proved necessary -- I personally watched the installer drag my stove across my floor instead of lifting it, leaving a long, obvious scrape in my new flooring. When I reported the damage, Ramos' operations manager asked for photos, which I sent immediately. A few hours later, she claimed their installer never moved my stove at all -- a statement that was simply untrue. She wasn't there. I was. I then escalated to Cabinets To Go and Sage Surfaces. Both companies said they were "working on it," then did absolutely nothing. No follow-up. No accountability. No compensation. The estimate to repair the damage is $1,800. This entire experience exposed a system where everyone takes your money, no one takes responsibility, and the customer is left paying for contractor damage. For a national brand and a $20K+ purchase, this level of negligence and indifference is unacceptable. If you're considering Cabinets To Go, Sage Surfaces, or Ramos Marble and Granite, understand this: when something goes wrong, you're on your own. I would strongly advise looking elsewhere.

    Topp Tile - flooring - Updated September 2026

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