This is Topp Tile in response to Steve S review:
Hi Steve and Chris, it is very sad to see this review after how you acted in our store raising your voice at an older woman and telling her that you are from New Jersey and that you are Italian, whatever that means. You became so irate that a concerned customer in the store started to record you because of how you were acting. No one ever told you tough luck. A few facts about your order: Fact 1- We have never stepped foot onto your project. Your order quantity was provided by your partner which was given to your partner by your contractor. If I were you, I would go to your contractor and ask them why they "Grossly overestimated" your tile. Fact 2- Our paper work that is signed by your partner that says all sales are final, no returns & no refunds as our products are not stocked items, which is why we tell you to double check and make sure you have the correct amount. We never estimated your quantity, that was provided by your partner. Your first review about us was how great our company was then when an ordering mistake is made by you and your contractor, we are all of the sudden a bad company. Hopefully this is not how you act in everyday life and hopefully this is not how you treat other people. read more