We had called around because we were looking to sell a car for parts. We found Sturtevant Auto had…read morethe best purchase price. But this was not the only reason we chose to work with Sturtevant Auto. The clerk who assisted us, Jessica, was super busy but remained calm and kind throughout the full process. Highly recommend Sturtevant Auto for both selling your auto and purchasing products.

Went there on a Sunday for 2 parts, I did a lot of work in the heat to take them off. Lady said it…read morewas $69.25, I was a little short so I paid $45 for 1 part and asked for them to hold the other part til Tuesday. They wouldn't hold it. Went back Tuesday and at first the lady said they didn't have any cars that matched mine but on Sunday there were at least 7 different cars, then she looked and gave me 2 cars to look at. When I asked about the one from sunday and I was told they threw it away...why. if your throwing money away then they might as well give it to me for free...the lady found it in the garbage but I had to go back and get the side pieces and then they charged me $47 for the part, when I could of gotten it for $24.25 on Sunday. I called and the lady was rude, tried arguing with my wife, and was clearly lying about the price. She kept insisting the climate control and bezzle was 2 different pieces so I was charged $35 for climate control and $10 for the bezzle but the kicker is that in my truck its all 1 piece and if they were separate, it would be broken, so make that make sense. They will scam you when they can then argue with you about the price. Bad business.​​​

I had a screw in my tire and lost air pressure down to 10lbs. My wife and three kids were all in…read morethe car, we were on vacation coming home from a later dinner at 730pm. Bumper to Bumper was closed but Rich was there with his garage open. I took a chance and stopped. 5 minutes later, Rich fixed the issue and refused the $40 bucks cash payment i offered him saying send him a Christmas card instead.

From the owner: Auto Parts Store belonging to the Auto Value and Bumper to Bumper group(AAPA) offering retail and…read morewholesale customer exceptional parts, service and prices in MI, IL, IN, OH and WI.

Came here today for parts for my horse trailer in order to rewire the lights. Andrew helped me and…read morewas truly wonderful. Very patient and even phoned a trailer company who had more parts than Napa. Very helpful. Thank you Andrew.

Shopped there for years. There are cheaper options out there, but it was a convenient place near my…read morehouse. I probably spent thousands or dollars there. Last night I bought a starter relay because my daughters car wouldn't start. The box they sold it to me in was kinda krinkled up (which I thought was odd), but the part was new and looked good. So I bought it. My daughter ended up being able to start her car a few minutes later (probably a loose wire or something). So I didn't need the relay. Didn't install it. Didn't do anything. It was still brand new in box. Tried to return it to the store (this was 20 MINUTES after buying it), and the guy said that it had been installed or looked used. So he would not take it back. Again, this was 20 MINUTES after I bought it. No oil, no grime, no scrapes, no dents, not even a scratch on it...because it didn't leave the box that I bought it in. I felt insulted and felt like I was being called a liar...as if I were trying to con them or something. Felt humiliated. All this over an overpriced $30 relay that I could find from any online vendor for $10-15. They destroyed our relationship and my confidence in ever buying from them again. After all these years and all the purchases that I made, I never want to go back. I will drive the extra five miles to Oreilly or just buy online at Rockauto or something. So just beware if you buy anything that you might even remotely ever need to return to the store. Don't expect them to kindly give your money back. They pulled this on me 20 MINUTES after purchase with a NEW IN BOX part and a VALID RECEIPT in hand. I would go so far as to say that you better triple-check the part before you even leave the store and make darn sure that it is the right part and that you will never need to return it, because they might pull this on you.

The manager is a jerk. One time i went in five minutes before they closed just to buy some washer…read morefluid and he would not stop reminding me that they were closing soon. I was literally waiting in line with the fluid in hand to pay and he was just next to me giving me my own personal countdown. And a few times I have asked to either borrow or have someone help me with the scan tool and again he's been a dick about it. One time he wouldn't even let his employee help me because they had been been there the night before to have my car scanned. And most of the people working there also treat you like your radioactive. They get annoyed if you ask for help finding parts, they are constantly on their phones or they just plain don't know anything about cars. To me that's an indication of bad management. It starts from te top up, managers set the tone for their staff and stores. If I could give less than a 1 star rating I would.

I have been looking to replace my front-wheel drive VW CC with something a little more…read moresnow-friendly, and when my sister purchased a Hyundai Kona, I loved it from the get go. So off to Racine we went. Anna Werve was absolutely awesome! She was thorough, kind, and straight-forward. No high-level pressure or BS with me. I totally loved dealing with her, and would recommend her to anyone buying a car. The rest of the process was as expected. Not exactly fun, but they worked with me, and put the transaction on hold when I needed to step away. All in all, would come back to this dealership again.

The manager Adrian guy was a total jerk. Calling me names and yelling at me on the phone for…read morenegotiating the price of a vehicle. Seriously? I want to buy a thing, I have every right to present my idea and acceptable price, he has no right to yell at me and condescendingly mock me that I was "playing games" with him, that I was "comparing apples to oranges", that I didn't want to make a deal... on and on. I can NOT wrap my mind around it how he thinks yelling at a customer (who already bought a new car from them before, and does service here regularly) and hinting s/he is stupid would make that person want to ever buy from their dealership. I just can NOT. And sure enough, I am not buying that car that I was totally ready to buy. And all my ppl know to avoid this jerk.

As the owner of a small dump truck business that maintains and repairs our trucks (and also other…read morecompanies' trucks) Hribar is a godsend for not having to pay through the nose for older truck parts. Every time we have used them, they have had what we needed and the actual picking up and paying for the parts was a great experience. Huge inventory. Very friendly, knowledgeable and helpful! Our last part was an axle for our 2006 Mack. We paid around $1000, instead of new at somewhere around $6 or $7. I just wish they were closer to us! :)

Worst customer service by ever !!!!!! Owner was incredibly rude ! They are not willing to help !read more