I placed an online order a few times now at this location and it is always so hectic at pick up. I had an 11:30 pick up today and my order wasn't ready until 11:50. I only get a 30 minute lunch break and it makes it very difficult when I'm waiting on an order the entire time. Great food but not worth the wait. read more

I love torchy's!! Their tacos are all BOMB! My favorite taco is the Crossroads. It's literally the best brisket taco I've ever had. If you haven't tried that one, you really haven't seen what Torchy's can do. Their brisket breakfast taco is just as amazing (just can't remember the name). But yes you have to try their brisket. read more

My son was begging me to take him here. I looked it up,read the reviews,and was sold. I had the cross roads tacos. that smoked beef brisket with the avocado to top it off was damn good. People just kept rolling in this place. I couldn't believe how busy they were. It is very casual but the service was outstanding. The green Chile queso is to die for. I love me some good queso. I should've bought their shirt that said "body by queso" cuz queso is life. will definitely return sooner than later. read more

How about you inform people that online ordering is still going to make you wait in line. I go to the to-go section of the restaurant and they tell me it's closed at 10:14pm. This is completely unacceptable and once I get to the line I'm done with this place. read more

I treated my mother to lunch after hearing so many positive things about Torchy's. Unfortunately, literally 6 guests received their food before we received ours. We waited 30 minutes before the girl at the front was noticing so many people were receiving their food even though they came after us. She asked us what our order was again and came back within 15 minutes with our food. Food was okay but honestly I would just go to Fuzzy's. read more

So disappointed. I normally love Torchy's but disappointed in the customer service. I ordered tacos online and even paid for extra stuff in them. When picked up the order was read as I had ordered but when I got to work the tacos were missing the extra stuff that had been paid for. I called Torchy's and waited for awhile and then was given option to leave a message for a manager which I did. I even got the option to text a manager with them saying they would reach out within 24 hours well here it is now 1 week later and STILL NOTHING! No call ok text no nothing! read more

I ordered a to go order online that was ready for pick up at 10:35 am, before the lunch rush. When I arrived to pick up there was no one else in line. Two servers were standing at the register gossiping. No greeting or acknowledgment until I walked up and said I have a pick up order. The server who helped me interrupted me before I could finish telling her my name. My order was ready and she had to go to the back kitchen to pick it up, she took her time coming back with my food, even stopping to chat with a coworker along the way. On my way out there was another employee cleaning the windows, once again no greeting. I got a very hostile vibe in the restaurant for them to not even be busy. I've been to Torchy's before and my tacos today were just decent. I ordered the brushfire and independent and they were both a complete sloppy mess. I know it's a to go order but I think the presentation could have been a little more thoughtful rather than just thrown together. I probably won't return to this location. read more

To go orders now have a service charge fee. So beware if you order online there is an extra charge. Often times To-go tacos that have cheese are wrapped in such a way the cheese sticks to the foil and completely comes off the taco and sticks to the foil. I tried to reach out via their customer support line but never heard back despite leaving a message. read more

HOLY SHIT these tacos are good!!! I come here every time I'm visiting Texas. I even spent $22 on Uber tonight to get my damn good tacos. I love everything I've ordered. You can't go wrong with the fried avocado or the street corn. They gave me a good amount of chicken in my fajita and 2 large pieces of avocado in my fried avocado taco. The sauces were a hit as well! Can't wait to come back to Texas to get my Torchy's and I can't wait to purchase the first franchise one day read more

Very different kind of tacos..!!!Great shrimp tacos that I had. Recently opened on MacArthur... Yayyy....I've been going to one in Addison for the longest time. Love love love their queso..it's addicting... read more

Not impressed. Staff was loud and not considerate to customers. Kitchen was blaring music in competition to the bar/ restaurant music. Air conditioning was set to 65 degrees. Rock music playing in a Mexican restaurant? read more

My service here was awful. The worst and slow Torchy's Tacos I have ever been to. Rude employees and food that just doesn't taste right, that is if you ever receive your order. Drive to the Torchy's in South Lake TX for better service. read more

My first time he and I absolutely loved the selection and the food. My bartender Kari was amazing, too. I'll definitely be back!

Let me start by saying I LOVE Torchy's. The green chili pork is my absolute favorite so you can imagine my excitement when the Las Colinas location opened & I didn't have to trek to Preston/Forest. I've now given this location 3 attempts to redeem itself. Each time the green chili pork was watered down and tasteless. The chicken on the trailer park taco was rubbery and slimy. I wanted to try the hillbilly queso because I've never had it before. I still haven't. I arrived home with an order of regular queso. This final time torchy's ran out of chips. Seriously guys? What's going on? I love this place but the Las Colinas location needs to get it together. For now I'll drive the extra miles to Preston/Forest when a craving strikes me. read more

I'm a huge fan of Torchys but unfortunately this location has terrible service. We were charged for more expensive tacos than the ones we ordered, had to wait 30 minutes for the correct tacos to be made, then were told by the employees that we can't get a refund for the price difference. They did nothing to try to improve our experience during the wait for the tacos we ordered, and suggested if we would like anything in the meantime we are welcome to go back to the register and pay for more food. Lovely customer service read more

Terrible service!! Over 20 minutes to get 2 tacos when the place is basically empty. Staff is rude and not competent. Came at 9:30am Friday June 15th. My ticket time on receipt showed 9:32am a lady walks out and only says "are you the one who's been waiting forever? Here's your food..." at 9:55am. Food is good, but unfortunately they've opened with the wrong staff at this location. read more

I usually really like Torchy's, but this experience was terrible. First of all, I was not even finished filling my drink up when the food runner came to bring me my queso while I was still at the drink station. She then expected me to carry my drink, queso, chips, and all the other stuff I had in my hands to the table. I finally had to tell her I could not carry all the stuff and to follow me to the table. As soon as we sit down the tacos come out, so we didn't even have time to eat the queso before the tacos. I proceed to my tacos to discover the bean and cheese taco I ordered had the tiniest amount of beans and was basically just a tortilla with cheese. I take a bite only to have the tortilla to be cold and stale. I move to the chicken taco and it's tortilla is folded shut at the end so all of the filling was falling out. The fold in the tortilla also made it stale! I was very disappointed with the experience and think I will not be going back to this location. read more

Love the food here. I've tried several tacos and haven't found anything I don't like. Better than competitors.

Kari is the most personable bartender i've ever had at a torchys! Super sweet, very attentive. She noticed I mever got my queso and went to get it before I had the chance to ask! ORDER THE QUESO AND THE CROSSROADS!!! love torchys and love this location I can't wait to come back! read more

It was not good. The democrat will full of fat and gristle. The person at the front taking the order wasn't very friendly and made us feel rushed. read more

Really good tacos, many different varieties too, BUT It's very difficult to enjoy a good taco when the place smells like a wet rag. It hits you when you walk in. Clearly the cleaning procedures have been neglected, but that must be the norm now because many other restaurants have forgotten how to disinfect. At least the bathrooms are clean. read more

We arrived @ 8:00pm Saturday night, about three couples ahead of us in line, 1 cashier, placed our order at 8:10 waited for 25 minutes to receive our queso and chips barely warm in a to go cup not the usual warm crock. Then kept waiting for our tacos which never arrived. Noticed a new line of people forming at the register waiting to get refunds since they had been waiting longer than us for their food. What happened in the kitchen? A walk out? Obviously not enough staff- so don't take orders you can not fill. VERY Disappointed in this New Torchy's!!! Great location Great design Kitchen needs major help and more staff. Can't tell you how many customers were turned away$$ read more

been here twice.. tbh the tacos werent even worth the price. it's overprice and over hype. It's mostly bland even with the sauce. read more

Yummy tacos and queso! I think Torchy's is pretty standard across all of its locations.

My food was extra salty and cold I will never order from this one again not sure if it's just this location but or all but this one location ruined it for all!! read more

Went here before the lunch rush. Ordered the Independent and Baja Shrimp. Came out within less than 10 minutes. Taste was solid. Would come back here again. read more

I love Torchy's, but the low rating reflects the fact that the take-out is never as good as dining in - they only put together a taco with minimal ingredients - I hope the management improves this aspect, and I will update the review then read more

Love coming here for a quick healthy lunch, my favorites tacos in town and service are friendly too!

At bar order their standard Margarita over ice (not frozen), a good simple bar drink - well made. Shrimp taco is excellent. Fried chicken taco with quest called trailer park is also very tasty. Service and bar setting is comfortable with a nice outdoor space. read more

It's been a very long time since I had Torchy's.... and OMG!!! Why did I stop eating these amazing tacos?!?! Lol! Love it..

Best restaurant, best staff all around and love Alaria! Perfect spot to hit happy hour after work!

Ordered the brushfire tacos here and they were awful. Not sure why this location is so bad while the others are okay. Maybe the management at this location??? Anyway I ordered over the phone 30 minutes in advance. When I show up it's still not ready. Then I wait another 20 minutes before I get my order. The food was awful. The chicken was over cooked and tough. The sauce on the taco was chunky (maybe it went bad?), and everything just tasted stale. Had to throw the meal away. Do not go here. It's awful. read more

Love me some Torchy's! Especially their salad...they only have one and thats all they need. I have been taking all of my friends and family every chance I get. Fresh ingredients, amazing service and yes, the margaritas are good too! read more

We sat at the bar, which was full service. The bartenders were super attentive. We ordered a draft beer and a margarita - both of which were happy hour specials. We split the queso which was amazing!! It was huge though- we heard the couple order a half size next to us, so that would have been much better for 2. I got one of the breakfast tacos and the migas tacos and they were both excellent! read more

My cousin and I went to eat on March 29th at approximately 8 p.m. We ordered some tacos, street corn, and nachos. Some of our food took an hour to make, when we asked the staff they're comment was "well were busy". This was by far the most unprofessional Torchy's Tacos I have ever been to. I went on to their website and complained as well and never heard of thing. Seems they dont care about their customers. read more

Very busy location. Huge line during lunch. Be ready to wait atleast 20 mins. Food is good. Juts wish the had more cashiers

Have been to this location 2 previous times. Today has to have been the worst experience. We came on today around 4:15pm. We ordered all of our food to be eaten here. Our orders were delivered to our table in to-go bags and basically all of our meal was bagged as if we ordered to-go. Our tacos were cold. We asked for plates for our tacos and bowls for our guacamole and queso. The woman who delivered our food informed us that there were no bowls and we could "get up and get ourselves the individual bowls" located by the soda fountain. She was rude and did not seem to be amused with being at work today. The cashier was friendly but the food runner ruined the entire experience and meal. Honestly wish I could give 0 stars just for her. read more

If you want to wait 45 minutes for your food, go elsewhere. I'm a huge fan of Torchy's, but this time when I went it was very frustrating. 1- it was 9pm and I tried to order take and out and it said they were closed, all websites said it was open till 10. I drove there and asked why it said it was closed. The employee said "well we stop our take out orders at different times, sometimes at 8 or 9. It just depends. I was very confused by this. 2-please tell me why I ordered 1 taco and it took 30 minutes, which is ridiculous! The employee first told me they are short staffed and the manager is also assisting with orders. The manager came to speak to me as well and said my order was ready but they would not find my number to buzz me and since I was not at a table or bar, it was not locating me Since I was standing. The cashier did not mention I would have to sit at a table or bar to receive my order. -why didn't the manager bring the order out and ask the cashier about the order? -were they just going to his my order at the back and forget about it? I spoke with another couple and it took them about 45 minuets to get their food. I know they are a new restaurant, but come on 30-45 minutes for tacos! I will not going back for a few months. read more

Tacos are unbelievably good! Can't wait to get back there! Preordered online and it was ready when I got there. Guacamole and chips are good too...and queso. read more

I had high expectations for this place. I honestly felt a little sick after eating here.