I was working in the area and stopped by this torches and as always Torchys exceeded my expectations. The food is always incredible, especially the taco of the month but what really made it even better was the customer service. Both Gerardo and Fernanda were extremely friendly and welcoming and on top of that made sure we had everything that we needed. We will definitely be back, thanks again!! read more

This is my favorite restaurant. Love the food and service. Kai one of the bartenders is amazing!

Just ordered tonight's dinner. The chips packed for us we're soft and oily, the Baja shrimp looked like a sad piece for the price. It used to be really filling and tasty. Now it's just salt, some sad pieces of reheated shrimp and maybe a hint of onions. What has come of this franchise? So disappointed. read more

Torchy's Tacos - Tex-Mex Near Me - Richmond, Texas

Walked in on a Monday for lunch with a few friends. Place was a bit deserted. I'm not the one to complain about pricing because you get for what you pay for. But for the price that's being charge, the tacos was not spectacular. read more

Even though this Torchys Taco is fairly new, everything about this place was NEGATIVE! I used to go to the sugar land location all the time and then this opened closer to my house so I thought I come here since it's closer to eat. When I walked in, I was not greeted, nobody took my order for awhile at the register when there was plenty of workers. I had to wave someone down for them to take my orders like wtf. I had waited for quite some time (at least 20-30 min) for just 3 tacos and queso/chips. I would usually get the queso/chips out pretty quick to snack on while waiting for the tacos but it did not happen here. The tacos were cold when they came out and it ruined my appetite. Staffs here are very unprofessional/lazy and need managers to train them in the food service industry. I feel like they have to be supervised in order for things to get done at this location. I understand that most of them are very young so they don't care/respect us as customers who spend our hard earned money to eat. I can see why this place has been heavily criticized. read more

Horrible!!!! I came here at 3pm... the place was empty with no customers and there was 3 people working. Paid 16$ for 2 tacos and a coke - my food was room temp and the whole place was filthy. The staff stood around looking at their phones. The bathrooms were filthy, and so were the floors and counters. If this is what the areas the customers see look like I'm afraid to know what the back of the house looks like. Lazy staff and I would imagine lazy management - I won't be back. read more

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Food was great, staff were helpful, restaurant was clean. Only complaint was that service was slow. Otherwise great location! read more

Torchy's Tacos - Crossroads & Trailer Park - Tex-Mex Near Me - Richmond, Texas

I was there yesterday. Please clean your ice machine. The machine had what appeared to be black mold.

Every other torchys is amazing. I think the management and staff are new, tacos come out extremely gasoline tasting and ice cold. It took me 10 minutes to get help. Three people clocked out and says nothing to any of us waiting for help. Very unprofessional. Hopefully this place gets some better staff. On the plus side, the outdoor area is gorgeous and spacious ! read more

Not very welcoming place. Entrance line is a little confusing. Food portion is not good for price.

Avoid if you are hungry and want to eat. I placed an order online at 12:44 and it said it would be ready at 12:55. Around 1:20-1:25, after waiting patiently in the to-go area, which was not staffed by anyone, I jumped into the regular line to check the status of my order or get a refund. Sadly, my order was not ready (45 minutes after I placed my order!) and the cashier could not refund me either. I was told I had to wait for the manager but he was busy. Ultimately, I was given a refund at 1:40, after practically begging the manager to "please, please, please give me a refund". I left to buy a sandwich next door. I was in and out in 5 minutes from the sandwich shop. read more

How do you do negative stars on this? Came in right before the dinner rush on a Tuesday evening. 4-5 people behind the register but only one individual was working. One member clicking away on their phone, plugged in and charging away. Sat down with two toddlers... 20 plus minutes later, still no food. Go up to the counter and happened to speak to the manager (Erian? Arian?) who walked to the kitchen and came back with the whole "your food is on the window" schpeel. We sit back down, wait some more and still no food. Hungry and over it (both toddlers and parents) we go back to the counter for an update and then a refund. We decided to go as we needed to get these tiny humans fed. Said manager lacked any sort of empathy and didn't even explain what could have happened with the wait even after previously saying that our food was sitting on the window. Said manager says my card couldn't be refunded so he offered cash instead.... Sure, no big deal except the WORST PART? He shorted the refund. He walked away and when he came back, I let him know about being shorted in which he responded with, "Oh yeah, yeah." So with a response like that, you were aware that you shorted our cash refund or what!? After getting a refund, we watched several tables who came minutessss after us start getting their food. Unsure what happened or who ordered our same exact meal but how frustrating to wait that long and watch everyone else after you get their food in a timely manner. Good to know that this is one less establishment to never support again. I know we won't be missed here but we too won't miss these inauthentic tacos. The family who invited us to come here with them only ordered chips and queso plus a kids quesadilla so they had no problem except for not getting a server to request for a refill on their chips. In addition: With that many staff members here, it was only Darien (I didn't catch the spelling of his name) and the gentleman behind the bar that were the only ones working. Zero sense of urgency from most of the other staff members/manager. Kudos to Darien and the bartender! read more

11/21/21 - Order food at 3:40pm and no one in line. Walked right up, ordered the following items: 1. 2 - Trailer Park Tacos 2. 2 - Chile and Pork Tacos 3. 1 - Grande Burrito 4. 1 - Chips/Salas It took over 45 minutes to get this order. Unacceptable and can't believe Torchys believe this is acceptable for this location. All employees look like they hate being there and do not know what Customer Service is. When I walked back to the counter to ask for the status, I was asked for my receipt to confirm they put the order in.....Are you kidding me? Then was told, "They are wrapping it up" which took another 10 minutes at least. I saw multiple people in the kitchen so I don't understand why it took 45 minutes to get this order. It wasn't as if the restaurant was busy, only people were there were people at the bar and people waiting for their orders. Then employee comes out and goes, "Here you go, order 51" no, that's not me, I am order 61 and still waiting..Oh, sorry Bro" - I am not your bro and where is my food. Very unprofessional and emotionless customer service with a long wait time which is not worth the food. It is safe to say, if you're not in a hurry and want cold food, come to Torchy's in Richmond. You won't be disappointed. And before the business owner asks, Yes, I went to torchysfeedback.com and put in my review since all I see in response is to fill out a feedback comment but nothing has changed. Find a new shift manager and employees that want to work! Also, I wasn't the only person that was fed up with the delay. 4 other customers waiting 25+ minutes and were getting upset. There is an issue here that needs to be fixed before this place can be decent in food/service. read more

Went to this place for the first time and ordered the Grande Burrito and my wife ordered tacos. She received her tacos after 15 minutes but I did not receive my burrito. After 25 minutes I asked if the buzzer they gave me was defective. It was working fine and they apologized for the delay and said they would bring out my food soon. After ten more minutes I was still sans Grande Burrito. I went and asked for a refund for the burrito I never received and the guy behind the counter told me he could not refund the money on my credit card and the manager was busy. After insisting on seeing the manager the fella behind the counter gave me a gift card that I gave to my wife because I'm never going back. read more

I needed this after a long friday work day. It was refreshing and I wanted a little more. All that was missing was a little bit of fruit. read more

Torchy's Tacos - Sangria refreshing. - Tex-Mex Near Me - Richmond, Texas

We went to the soft opening and the food was absolutely delicious! Our favorites were the shrimp and salmon tacos. Will definitely come back since they're fully opened now. My only complaint was their corn appetizer was a little salty for our taste. read more

So excited a Torchys has opened up near me! This location is really pretty and has a huge patio and has a full bar inside. Placed an online order for some queso and it was ready when I went in. Looking forward to coming here more. read more

I enjoy so many things on the menu, but the queso is what I went for today. The chips are always crispy and fresh. The queso is loaded with cheese, avocado, cilantro yum . I love all of the tacos (shrimp and brushfire are my favorites). They have a kids meal that is very affordable. The atmosphere is relaxed and fun. We really enjoy dining on the patio when the weather is right. The Katy location is much more scenic, but I am happy this is so close to my home. The tacos are pricey. read more

This location is okay.. the trailer park taco is all breading. I feel like if you order to go you need to check out your tacos but if you dine in they will make it look good. For the size vs price. Yikes. read more

Torchy's Tacos - Small tacos. About the size of an orange. - Tex-Mex Near Me - Richmond, Texas

We always get the Baja shrimp tacos and unfortunately Torchy's has now changed their shrimp to a MUCH smaller shrimp! And, there was only 4 on my taco and they were tiny! They badly overcooked them. Since they are now so small, overcooking just made them very tough to chew and the batter was so dark brown (almost burned) and perhaps the oil was old. Very disappointed and won't go back to pay that much money for awful and low quality food! We order this so much we know exactly how is used to be! BAD business to see false advertising on their webpage too as this is what they say about their food.... "At Torchy's, we're serious about one thing. And one thing only. Our food. We source the highest quality ingredients around so we can serve up the best damn taco (or salad) you've ever tasted." read more

I have been to multiple Torchys locations and this one has the best service and also the best filling in the taco! They don't skimp out on any toppings!! read more

Torchy's Tacos - The best queso!!! - Tex-Mex Near Me - Richmond, Texas

The service here is great- especially the bar staff. The tacos are good- and consistent. But of course this isn't where you go for authentic tacos. Either way- still really solid. The breakfast tacos here are underrated. Definitely give them a try- along with the margaritas. It's convenient and solid- don't really get what people are complaining about in reviews. Its always clean with friendly service. read more

Wonderful food and experience! Very excited that Torchys has opened so close to us! The staff was great and the food was great! read more

Went on a Thursday night around 8. Let me make it clear the restaurant was not bus. Me and my husband like to sit at the bar and we did per usual. We waited about 10 minutes without being greeted even though two "bartenders" passed right in front of us but they both walked towards the kitchen area. After a few seconds one of them comes out with a bucket of water and starts throwing it on the floor as if they were ready to close the place. At this point we still were not greeted, we just got up and left. Too bad because we love their food and it's super close to our house. Never again! read more

I ordered online at 8:06pm and the website said it was ready at 8:25pm. I was there right at 8:25pm and asked the lady in front where my online order is, and she just tells me that online orders are in the red box and to wait for it if it's not there. So I waited until 8:55 until I finally asked a worker who was cleaning what happened with my order. He explains that it was stolen and they started remaking it. We literally waited for over an hour and no one came and help but Deylon. Thanks, Deylon. read more

Worst meal in recent memory. I ordered two grilled shrimp Baja on corn (I'm celiac, so can't do flour). The shrimps came out half frozen and still raw. I sent back. They sent a new order, this time with flour tortillas. Couldnt eat. I ordered a drink while my kids ate their food, and it was terrible too. We were hoping for better experience than our previous, but this was by far our worst experience of all. And it cost us $60 while half the order couldn't be eaten, and the rest was completely unenjoyable. We will never ever return, which is sad because it's so close to home. read more

Love Torchy's but the restaurant was so filthy today! I hope that's not the norm for this location.

Worst Torchys I have ever been to. And I've to a lot of locations - used to eat Tochys in Austin before they even opened up any locations in Houston. One of the cashiers was sitting with her friend in the dining area eating Queso and chips instead of serving customers...need I say more? Also, the tacos are OFF. Not as good as other locations. The Queso was fine. They need some serious management, customer service, and quality control help at this location. Not coming back here that's for sure. read more

Took forever and over priced for the quantity. Tacos were ok and if you want to over charge that's fine but provide good service.

Had the opportunity to dine here during their first week of opening. While it's hard to mess up tacos, the customer service at this place is what stood out. They definitely hired and trained their staff to provide exceptional customer service, and it showed from the moment we placed our order to the end of our meal. The young lady behind the counter was so welcoming and patient with us as we decided on what to get. She engaged our young kids, and kept a smile on her face the entire time. The servers that brought our food out were equally pleasant and friendly. Our table was quickly cleared when our meal was over. There were 2 managers walking around and checking on guests. The food was good, like I said it's hard to mess up tacos. But will definitely be back here given the excellent service. Our family is happy to have a Torchy's close by. read more

I am so disappointed with this location! The order is never right. Tonight they got the online order wrong. After waiting 30 minutes I had to come inside nd wait another 10 mins for a total of 3 tacos! Womens bathroom is nasty and unkept. read more

Today, My husband and I ate at Torchy's Taco for lunch and again for dinner. We ate at the Cinco Ranch location for lunch.....delicious, no concerns. For dinner, we decided to go to the Waterview location because it's closer. As we sat on the patio, we observed a Torchy's employee go into the restaurant with what appeared to be a service dog. A few of the other employees played with the dog. We saw a female EE then go back to the bar area and continue to work w/out washing her hands. We talked to the a manager, who she told she washed her hands. She absolutely did NOT.... I watched her and so did another couple who witnessed the same thing. That's a health concern that we shouldn't have. Can someone make sure this doesn't happen again. Not sanitary... not clean... not cool. read more

We placed our order at 12:57 on Sunday. We received it at 1:28. We honestly expected 10 minutes, tops. We wish we would have known it would take so long since we were trying to make a 2:00 baseball game and we had hungry kids. My son was a bit disappointed to be late to the game with his grandparents. The food was fine. The chicken on the trailer park is usually much crispier when we get it at the Cinco location. Additionally, the water tasted AWFUL. I added lemon to maybe help and it did not. I actually thought I would vomit after the third sip. I'm worried we will all be sick shortly since the water is so awful and I know it's used to wash the lettuce (which was brown and wilted), etc. I did give two stars because the girl running the food was really helpful and kind and the food was ok tasting. It's a shame- we love the Cinco location and the food is always great there. read more

Y'all get our order wrong every. Single. Time. The stickers on the tacos don't ever match what's on the receipt, which is stapled to the bag that you put them in. I don't get it. read more

Awesome! I was skeptical with it just having opened and all, but the staff seemed ready. My pick up order was ready exactly when they told me it would be, and everything was delicious. I'm so glad to have a torchy's nearby. read more

Great place I love the atmosphere. The workers are phenomenal the management team are very attentive. The drinks are on point I love it and it's close to home. read more

Slowest location I've ever seen. Online orders are routinely late, despite the restaurant being effectively empty. Not sure how they could continue to operate this way read more

The food is fine but the staff are cold talk like impatient robots. Hardly any customer wears a mask and none of the staff does.

The Green chille queso and chips was 10/10 enough. It's so good. My father and I couldn't stop eating it. The tacos were very good would definitely recommend. read more

Workers are amiable but not notoriously. The reason I'm giving this Torchy's 1 star is the actual food. I've been to various Torchy's and this one definitely is not using the same recipe. The beef tasted acidic and it was honestly hard to even swallow. Nothing like this had ever happened at any other Torchy's I've been to. read more