I've only been to this location a handful of times and it's seems a little chaotic. The soda dispenser is backed up with customers trying to fill their cups... not sure why they only have one? Also, they're not clear on communicating as to which side needs to be up on your order device - maybe it's me, but they should add a sticker to say 'this side up' so I can get my order. Speaking of orders... I've been in the store 2x ordering the same item.. ONE Baja Shrimp Taco...just one and has taken 25-30 minutes. There has to be a better process in getting customers who only order one item out the door quicker. The manager apologized, but he looks overwhelmed. I have decided that I will no longer go to this location- there needs to be a better process in managing this location. read more

Great atmosphere and their service is great, but the food isn't as great. As a California-native this was very disappointing to "taco enthusiasts" such as myself. The tacos have more toppings than needed and the meat was dry. I felt as if they were and are trying to do too much on such a simple food such as tacos. So, I ordered the Democrat ($4.50) and the Beef Fajita ($4.50)tacos and the Democrat was better in the sense that it was a very simple and had regular toppings (minus the avocado and cotija cheese). Whereas the beef fajita had was odd because the fajita meat was bland and the bell peppers were still uncooked which added a crunch to the taco which is normally never what's expected when eating a taco. Overall, Torchy's had a very spacious and comfortable eating atmosphere which is why I felt generous in reviewing it and made my visit there pleasurable, but the food is just a disappointment especially for the outrageous price. I essentially payed $3.25 just for the toppings. Finally, I could not see myself coming back nor recommending this place to anyone because they serve American Tacos, and not tacos. Save yourself the money and get tacos elsewhere. read more

The food is excellent. The Trailer Park taco is excellent. My beef?: The payment screen suggests a minimum tip of 15% for pretty much self service. C'mon guys! read more

Put in a to-go order on the phone, didn't use the app or website since I wanted to order off of secret menu. Worker was great, very polite, told me 20-25 mins. Showed up at restaurant, it's been 45 mins and no order. They somehow lost it!! Nothing in their system, but cashier swears up and down that she was the one who took the order, remembers because I ordered off menu. She did everything she could to find it, brought out manager, couldn't find it. It's been an hour since I first called...still no food, no apology nor any discount off of my food! I love Torchy's, but I'm this location has always had issues!! Drive a bit further to go to another location. read more

I placed a to go order at 6:05 and didn't get it until 6:35 when they stated via phone it would be 15 minutes. When I shared this information at payment, the staff stated it was "on fly"- which I've worked in a restaurant and means they didn't actually start to make it until they processed my payment at 6:20 when I arrived. This location does not have online ordering available and therefore no availability to pay ahead of time. The staff also said that "we had a rush and those who done in the wait is shorter". So this means "we don't prioritize you because you're not dining in". I enjoy Torchy's food but I will not return after this experience even to dine in. Unfortunately this was the worst experience of several in which to go orders take far too long after the quoted time. read more

This was the worst service!!! I love Torchy's. The food is awesome but the wait for breakfast tacos at the Torchy's on I-35 in Round Rock was horrible. Staff seemed uninterested and no sense of "let's get these orders out". Restaurant wasn't very busy at all. read more

This was my 2nd visit to this location since it opened last summer. The first visit was shortly after they opened and they were obviously still working out the kinks. Service was slow especially taking orders. I chalked it up to a new staff. The food was up to torchy's usual standards. Today's experience was disappointing. The service taking orders was still very slow. I asked for jalepenos to be added to my taco but the cashier looked on her screen for a couple minutes then told me "we can't add them right now". My husband quizzed her asking if they were out snd wouldn't be on any tacos and she said they would on the tacos they come on, she just couldn't add them. It was obvious to me she didn't know how. My husband asked for fajita veggies on his taco and didn't get them either. When the runner brought out our food she was able to get my jalapeños. Hmmm. The line was moving very slowly. The manager seemed oblivious to it. There was only one cashier taking orders but 4 people behind the bar mostly chatting with each other. Long review short, I'll stick to the location on 79 or Burnet Road. Neither are fancy new locations, but both understand service. This location does not. read more

We've always found Torchy's to be dependable and the new location is no exception. Plus, its proximity to the other Round Rock location will hopefully share the load and make both successful. We also hope they'll keep expanding further north on I-35. :-) This branch is a bit more spacious than other Torchy's we've been to, which is nice. It devotes some of that extra space to a much bigger bar area than do the other locations north of Austin, which will likely draw a different crowd. For a new kitchen, the food was surprisingly on par (there's a lot more to prep than just following recipes). The staff went out of their way to make us feel welcome and well taken care of. read more

Last week I did a to go order. I am no dairy, so I ordered without cheese. When I picked up the order, the tag clearly had no cheese on it. When I got to my office the tacos were full of cheese. I left feed back on the store website, but didn't get any response. I guess they really don't care about giving a customer something they cant eat. read more

We ordered by phone and picked up at the restaurant. Unfortunately, even having ordered ahead, there was a long wait when we got there. Then I discovered one taco had not gotten included in the original order. Went back in and placed an order for the one taco, after checking receipt and realizing the problem. Much, much longer wait for that one additional taco. Sadly, when we got everything home to eat, discovered two tacos which had been ordered WITHOUT cheese/dairy DID have cheese on them. Trying times due to COVID with lots of pick up orders, DoorDash, etc, but still a huge time suck and a disappointment for the guy who's lactose intolerant! read more

Probably the worst Torchy's location to go to when you're hungry. Be prepared to wait 45 minutes to an hour for your order and that's when the place is NOT busy. The manager seems to not care about customer service, unapologetic and brushed me off when handing me my order. Will not return to this location. read more

Absolutely the worst take out experience I have ever had. I placed the order online. The website said the order would be ready at 6:02 pm. I arrived at 6:08. I parked in a space reserved for curbside pick-up. There was a sign with a phone number that asked me to text my name and a description of my car, so that they can bring out my order. By 6:20 pm, my order has not come out, there has been no acknowledgement that my text was received, and I haven't seen any staff out delivering food to any other cars. I decided to go into the restaurant and pick up my order. I go in and let them know that I am there to pick-up my order. They take my confirmation number, and I wait and wait. After 30 minutes or so, the manager comes out and says there was a problem with the online ordering system, and if people would like to cancel their orders, he would he willing to refund their money. (How considerate of him.. :( They again confirm my order number and ask if I want to cancel my order. I tell them I do not, but I would like them to check on it. At 7:23 pm they bring me my order. I check the order, and the tacos are all correct (at least on the surface). I was the first person to get an order in the hour and a half that I was there that had all of the tacos correct! Unfortunately, they forgot the drinks, the margarita kit, and the chips and queso. I made them aware, and they brought the rest out. I walked out at 7:26, after arriving at 6:08. Unfortunately, I didn't double check the bag they brought with the chips and queso. There were no chips! Chips are kind of essential, so my wife ran to the store and got chips. I had a taco with shredded pork, and asked for no onions. There were tons of onions. My youngest had gotten a kids meal with fried chicken and fried avocados. I think it may have been ready when we got there initially and sat under a heat lamp for 90 minutes. It was all soggy and limp. She didn't eat it. Where was the manager during all of this? Hiding out in the kitchen. He only came out if he could cancel someone's order. Summary: waited over 1.5 hours for to him order than had been ordered online, the order got messed up and some of it was inedible. read more

Excellent communication by the staff and management. It took a while for food to get ready, because they were busy. But the thing I like is they kept coming up to us and explaining why it was taking so long and they were very nice about it. The food is top notch and the service was impeccable. read more

Service is horrible at this location and you must check your Togo order because it's wrong quite often. Why do I go there? For the tacos definitely not the service read more

This place put me off Torchy's for a while. Tried calling in for a lunch order (because they hadn't gone online yet since they're a new location). I was put on hold because the girl was "helping another customer", and I remained on hold until I actually arrived at the location. Girl literally answered my call as I walked through the doors at which point I hang up. She then tells me they don't give away free tacos, even though I was ordering THREE of them, and then tells me I had to go stand in line that she couldn't place my order. Someone more senior then tells me she could take my order at the bar, after which I proceed to sit and wait for the tacos I tried to pre-order for another fifteen minutes. Result: Frustration, and 45 minutes of my life wasted. I'll wait to come back until they're online, at least. read more

I love Torchy's Tacos, but this location is by far the best. I was immediately greeted by Brandon with a smile and friendly personality. My food order was not only tasty, but accruate - I'm a picky eater. Thank you, Brandon, for the great service and conversation! I'll be back soon! read more

I love this Torchy's. Great bar to meet up with Friends and hands down the best margaritas! Thanks Brandon!

Great spot to have a beer and badass tacos. Recommend the electric jellyfish and the trashy trailer park taco for something to eat.

Great tacos and great staff. My wife's favorite thing about them is heir queso. I would highly recommend you try this place if you happen to be in the local area. read more

Food was good and normal great quality you expect at torchys. The wait for takeout was very long and I noticed even dine in patrons mostly seemed sitting around with drinks and no food. It's a new location so hopefully speed improves. read more

Horrible service. Cashier didn't listen to what I wanted and then when chips and queso delivered they took the beeper so I didn't get the rest of my order. When I finally got someone's attention, they took my ticket (#20) and I still never got the rest of my order... Don't bother asking for Manager, he needs to be replaced... read more

Bartender sat there and watched me wait for the to go lady for a good 15 mins and did nothing. Other than that, the tacos are great

Woooo. First time eating here. It definitely exceeded my expectations. We had The Democrat and the beef fajita. The queso was a tad bit spicy but addictive. read more

Used their online app to order my food. Got a confirmation that my order would be ready in 15 minutes. Pulled into a lot and let the staff know my name and asked if I need to get in line. I was told they would bring it out. After 45 minutes a phone call to confirm they had my order and another check in wit the staff delivering order they brought out my food. Half of it. REALLY? That's the best they can do. I was already on the way home and refused to sit in the parking lot any longer. They are horrible read more

Lunch at Torch'ys on 2-16 -20 let me tell you , When we get there we saw the lines from outside and were like what a heck lets try it anyway we get in saw a few empty chairs at the Bar seat there for about 10 to 15 minutes until I made an eye contact with the waiter at the Bar finally she look at us and the first thing she said was what do we want to order she did not greet us or ask if we want something to drink not even water , takes the order did not write it down did not come back for a while we were thirsty she thought that she got it correct !!!wrong!!! It was never correct We waited 1 hour and 30 minutes to get our order when we got it was wrong , second time wrong, and finally the third time was some how incorrect again I was pissed same as my husband , I saw the manager I explain to him all this and he said let me fixed after waiting all that time he said I can offer you a $5.00 dollar card that was like insult for us been in there that long and keep getting the orders incorrect , They need to have more people at the Bar with that place been that big One hole person taking care the Bar and customers out of the Bar for drinks Finally I said I will pay for the one taco my husband eat and the manager said wait I will take care of it Yeeeee I got 2 free taco for a Family of 3 all that time for that do I want to go back no never ever do I recommend this place to anyone not really I hope someone takes the time to read this so so are aware what is coming if you go there good luck!!! read more

This spot has the new drive thru system down! I was worried when I first ordered but they put my mind at ease. Food was still hot and fresh, and they have margaritas to go as well. Good job Torchy's. We will be back! read more

I sat down at a table that hadn't been wiped down, which is unacceptable in a pandemic. It took 20 minutes to get a refund, I didn't touch my food and staff seemed very bothered by the request. read more

Overrated and expensive compared to other taco joints. But they have to pay for those cool spaces so you kind of expect as much.

Your manager we spoke to this morning needs help with her customer service skills. 3 separate orders totalling over $120 placed through Doordash have been rejected by your place. I have called Doordash after the first two and they said it was on your end. This morning I called the restaurant, spoke with a manager who proceeded to tell me that they have gotten several orders and the system was fine. I placed an order right after I hung up and it was immediately rejected/refunded. I called back, lady manager said she doesn't see my order and other orders were coming in fine, we must be doing something wrong. Are you joking??? I have attached a screenshot, you can clearly see the $120 in 3 orders that I need to wait 3 to 5 days to get refunded and the other orders from other restaurants that go though fine. Called doordash again, they said nothing is wrong with our account. If you don't care and want to lose the 35 to 40 I spend almost everyday, keep telling me it must be us. Would be nice to actually had the issue looked into. read more

Torchy's Tacos - Tacos Near Me - Round Rock, Texas

I usually really love this place but lately I haven't enjoyed my last two visits inside the location just due to poor customer service. I understand what's it like to be at work and not be in the best mood. It could be a number of things not just the work environment but it really does affect the experience for a customer. I haven't felt welcomed into the establishment and have been left with the impression that the employees could care less to be bothered. I also use to take part in delivery to order my food but have noticed it's not an available as an option anymore. I know that may be due to who they partner with but it sure is a bummer not to be able use that for convenience. I've been ordering my food on the app and picking it up and my food has had items inside it that I requested to not be there when I put in my order and I'm being given an incorrect order. I don't think I should have to stand to the side every time I order like that and open up all of my tacos just to make sure they're being made correctly the way that I ordered them. Super sad because I used to really really love this place. read more

This afternoon my husband and I went to this location off I35 in Round Rock. There was a young very short Hispanic girl with shoulder length hair, who was the worst service we have ever experienced anywhere. We will not go back to any Torchy's. Sorry Torchy's, but be more careful who you hire. They were so incredibly rude by making a comment about my husband's age, but then wouldn't allow him to order a beer (which over 50 is inappropriate) she said "Oh I feel bad now." and laughed!!! If he looked old enough to be made fun of (she should be fired for personal comments anyway), he looks old enough for a beer. We are extremely dissatisfied Torchy's. You lost our business. read more

We love torchys. We almost always do takeout orders because we find the tacos fall apart less. However, after going to this location 8-10 times since opening, I'm done with this one. They haven't made our order correctly a single time -- from including the wrong sauces to forgetting entire tacos and sides of guac -- even though it was right there every single time on the receipt (we always order online). We've caught a couple of these mistakes, but most we don't until we get home. Never had this much of a problem with any other location. My advice, go to the palm valley location if you're getting an order to go. read more

Our first time here, after hearing about how good it was since dirt was invented. I'm in a wheelchair, and access was very good, but with the tremendous din (Saturday lunch) and the very soft-spoken order-taker, and also given the height of the ordering bar, I was looking almost straight up at her and having to get her to repeat things 3-4 times. After an appropriate wait, our food and my margarita arrived. The food was GREAT. The salsa? Not anything special in this part of the world, but not actually BAD. But the 'Rita? I got the house 'Rita, and I think they just passed the (unopened) bottle of tequila over it. Not even a hint of a taste of tequila. Very obviously a (cheap) mix, had a kind of a hard-to-describe "skanky" taste. I wish I could narrow that down for you some, but a proper adjective eludes me. Suffice to say it was Not. Good. I thought it was just me, but my wife and I always share a margarita when we go out for Mexican food, and when she took a sip -ooh, I wish you could have seen her face. She knows a good margarita from a bad one, too. It looks like we'll have to risk norovirus exposure to get a decent margarita. Meh. So, summary: Good, fresh food, mediocre salsa (served in tiny little plastic cups), AWFUL margarita. YMMV. read more

Highly recommend the trashy trailer park! Clean restrooms and cute little patio area. Frozen margaritas are very refreshing in the Texas heat read more

Worst Service ever! I ordered 10 tacos to be picked up! Picked them up and only 7 were in the bag! By the way it took around 1 hour! Told the manager I didn't receive the tacos, basically told me it wasn't there fault and all the tacos were in the bag. Very poor management! I thought torchys was a rising food business! Guess I was wrong! Bye Torchys! read more

Torchys didn't give us 3 tacos and refused to do anything about it. We ordered through door dash, where the bags are stuck together with a sticker to verify the insides have not been touched. Spoke to the manager and h said we have to go through DoorDash regardless. Customers always right unless the corporate has to deal with problems... will never order from torchys again. read more

The bar is nice and big. You have to be careful not to pass up the entrance. Don't really like their tacos and queso is alright. When I visited with my bestie, there was an excellent male bartender who was providing top notch service. Unfortunately, my second visit wasn't that great. I came around 1:30 so it wasn't super busy. Sat at the bar, and there were 2 other groups. She was helping the men in the middle and then she assisted two ladies sitting together. Then she came to me and said she would be with me in a moment. Keep in mind, I was ready to order. She left a napkin, and I think she prepared drinks for folks in the main eating area. Then she goes back to the male group. I was annoyed because I felt she could have taken my small order and then helped the group of 3 men. I get it, 3 men drinking on a Thursday around 1:30 means bigger tip. I got annoyed, walked out and went to Chuys. Perhaps IF I go back again, I will have a better experience. read more

Millions of people can't be wrong. Well, okay actually they could be. But, in this case they're not. Torchy's is fabulous. Super tacos and I love their queso. read more

Food was pretty good, the wait was surprisingly long for a Thursday evening, but I mean it's a new Torchy's so I figure it's still pretty popular. My major complaint is not to bring your service animal without a vest. My dog has a tag attached to her collar that says she's my service animal until we get her correct sized vest, but we were still told to sit outside with her. The manager was really nice about it, but the staff not so much. Not all disabilities are visible, and I never have trouble with the other Torchy's in Round Rock. That's the tea. read more

Best Torchy's I've been to! Ample space in the ordering and bar area. Great, spacious covered patio as well.