If you want to have appliances in not working conditions for months, and when you call customer service and feel that you can not do anything to make them treat you like a paying customer with a problem which they promised to fix by signing a contract with you then deal with this company. This is far from the full list of "pleasures" you are going to experience if you allow "Total Appliance and Air Conditioning Repairs" to be your helper. My washer has a problem with a lock. I have researched it even by myself using Google. After a week of waiting, a technician from Total came and did the same thing: Used Google to find the problem. He used the same video on Youtube from the other technician showing how to change the lock. He ordered the part. Says that it will take 5 to 10 business days to receive it. That was correct. After 10 business days he comes back. Changes the part and washer still gives the same error code. He assumes that this new part is not functioning properly and says that he is going to order another one. Needless to say, there are another 10 days of waiting. He comes back installs another new part. Same thing. Same error code. He still assumes that the problem is coming from this part. He cuts some pieces from the NEW part and tries it again. same error code. Clearly technicians from "Total Appliance and Air Conditioning Repairs"do not know what are they doing. The last time he pooled stackable washer and dryer from the closet opened it up and left it in the middle of the room and another one completely blocking the way to bedroom and bathroom. He nas seen that I have a small daughter and he still left washer plugged into a power source and opened up with opened wires and blocking all traffic to my daughter's room and bathroom. He has clearly created electrical, fire and health hazardous environment and left. He said that he will be back in an hour. That was 12-00 noon. From 5 pm to 6 pm. I was calling "Total Appliance and Air Conditioning Repairs" service asking to remind their technician to come back and close the washer and help me to put it back into the closet. In the beginning, I was told that that technician is working in a nearby building and they do not have a way to contact him. That is a LIE. Technician contacted them through the phone multiple times when he was in my apartment. I have seen it and I have heard it. Anyway after calling them and being redirected to someone "who can help" but actually that was a voicemail which was full and could not accept any more messages and dropped calls, as a result, I have been told that that technician has left work for the weekend and will come to me Monday. Hurray, Thank you, that is ALL I needed. To make sure he is OK and safely and timely left work to have a very well deserved weekend. But what about me after more than a month without a working washer and waiting for 6 hours for a technician who promised to come back in an hour? But wait! How do they know that he left home if they can not contact him? Mystery. Bottom line. Never deal with them. Unless you are a masochist and like to be treated this way and all this kind of staff. And when I have decided to write a review I have found so many angry ones from the other "Happy customers". I would never write a review but call the other company. But I am stuck because my condo association has a contract with "Total Appliance and Air Conditioning Repairs". Who in the World will sign a contract with a company which has so bad feedback from the customers? read more

I have been a Total customer for about three years, and this is only the second time I've needed service for my AC unit. Unfortunately, this experience has been extremely frustrating. The technician initially informed me that a part needed to be replaced because they couldn't weld a piece that was aluminum. The following day, without any prior notice, they removed the entire AC unit without explaining what they were doing. I called Total on May 1st and was told the unit would be returned on May 6th. However, on that day, there was no show, and I received a call stating it would take another week. On May 6th, I received yet another call, informing me it would now take an additional two weeks. By this point, my wife and I had been without AC for several days, making it nearly impossible to work from home comfortably. I called the supervisor, David, at extension 269, and left a voicemail. The next day, I called again, left another voicemail, and still received no response. What else do I need to do to get a response? If Total is going to remove an entire AC unit, there should be a clear plan in place. The lack of communication and disregard for customer comfort is unacceptable. Please advise on how this matter will be resolved and when we can expect our AC unit to be returned and fully operational. Thank you for your attention to this urgent matter. read more

please do not buy total whatsoever, i don't care if jesus told you to use total!!! the other reviews are bots and are not legitimate people. this company is absolutely horrible and scammers (sacacuartos) and will extort senior citizens and deliver the lowest legally allowed service to you and charge way more than expected, and recommend shotty partners to you!!! please do not come here and go with literally anyone else!! do not believe the botted 5 star reviews. this review will also be translated into spanish to help spanish-speaking people avoid this company. esta reseña también se traducirá al español para ayudar a las personas de habla hispana a evitar esta empresa. ¡¡¡por favor no compres total ningún tipo, no me importa si jesús te dijo que usaras total!!! las otras opiniones son bots y no son personas legítimas. ¡¡¡esta compañía es absolutamente horrible y estafadores (sacacuartos) y extorsionará a las personas mayores y le entregará el servicio más bajo legalmente permitido y cobrará mucho más de lo esperado, y le recomendará socios shotty!!! ¡¡por favor no ven aquí y vayas literalmente con nadie más!! no crea las reseñas de 5 estrellas con botón. read more

We don't recommend this company. We are extremely dissatisfied with the service and professionalism of this company. For over a month, our air conditioner has been breaking down repeatedly, and every week the company sends a technician who only performs temporary repairs without addressing the root cause of the problem. By Thursday or Friday, the air conditioner stops working again, making our apartment unbearably hot. Currently, our child is sick with a fever above 102°F, and the lack of cooling only worsens his condition. We reached out to the company's representatives, asking them to take urgent action given the serious health risk to our child, but were told to wait until the next scheduled visit on Monday. This approach shows a severe lack of professionalism: the technicians are unable to fix the issue properly, and due to their incompetence, customers are suffering. read more

First service call: Horrible experience. At 2pm, I received a call from Total Appliance indicating that the technician didn't realize that he had a morning appointment and that he will be at my tenants apartment at 3pm. I let my tenant know who advised that he couldn't wait anymore and to please reschedule. I called and 18min on hold later Cynthia answered. At this point I was very upset because of the long wait. Cynthia told me "oh well Ma'am... things happen". Then she came back to me saying "why are you calling? Your tenant should be rescheduling. You are making things more complicated!". I answered: "I am calling because I AM THE OWNER!". I am paying for this contract and I will continue giving my tenants the ease of mind that their landlord is taking care of them. This was not a good start to a business relationship. read more

Where to start... this company has become extremely unprofessional from the technicians they send that aren't qualify for the job to the operators that hung up on you. The workers are rude and lack of knowledge. The prices for the parts and repairs are extremely high... don't waist your money and go somewhere else! Had technicians arriving at 4:30 pm (for a 2 hour job) on a Friday knowing the complex doesn't allow them after 5:00 pm or over the weekends. Not to mention, it took them two days to clean the AC coil at additional cost of $500!! They are very aware regarding the rules in Aventura, specially Mystic Point 600... now we have to wait the entire weakened for them to come who knows when.... Their so call 24 hour service is a joke...they don't forward the message to any team...at all! Worst company.... read more

I moved into a new apartment owned by a landlord in a totally different country, so I was kind of on my own with any repairs. In the past 2 months since moving in, they've fixed everything from a random dishwasher part, to running toilets, to an air conditioning drain line that needed to be flushed. When it came to the AC, they were next day service; the toilets were non-emergency as I have more than 1, but for that they were there within 2 days. The dishwasher part needed was determined the day after I placed the service call, and the part was ordered and installed by the following week (it was a non-emergency part). Their technicians are extremely respectful and keep your place clean, and management is always happy to help. Having a contract has already saved me hundreds of dollars. read more

From my first call to Total Appliance to our completed service, it was a great experience. Gladys answered the phone cheerfully and was so helpful. I bought a contract with Total and am glad I did. Gladys sent a tech the very next day(1st appointment). She immediately forwarded my receipt and contract via email - no wait. The next morning Hardy, the technician, gave a very pleasant "knock" on my door - ready to work. He checked on the roof, first, and immediately solved the problem!! What a GREAT experience with this company and their staff. As a new condo owner in Florida, I can definitely add these people to my list of all the wonderful people I have encountered!! (For the record, I only met one bad apple - everyone else has been amazing.) read more

With new management at Total Appliance, I was thoroughly pleased with the service provided on my air conditioning (A/C) unit. Beginning with placing the service call for repair, I was without A/C and the customer service rep was overly accommodating to figure out how to schedule service for that day. Once the tech arrived, he too was professional and explained everything he had to do. The part needed had to be ordered and the good news was, the weather was during SFL "cool" season...When the part arrived, the technician along with customer service immediately called to schedule a time for the work to be completed on my A/C. It was a very positive experience and appreciated the exceptional service provided. read more

HELEN the dispatcher is a complete sociopath! No doubt she has been hospitalized for mental instability, escaped, and managed to be hired by Total Appliance! She screams into the phone at customers and threatens to have technicians not perform service correctly. She is a liability to the company and its only a matter of time before the company gets sued because of her. If she has ever been involved with your service call, may I suggest you see a lawyer to have her recorded calls subpoenaed for evidence to sue for the damage caused to your home by her incompetence and bullying when scheduling the home maintenance you paid for. read more

Today I had the nicest technician to have ever come out to my place to work on my refrigerator by the name of Tauren. This guy was amazing and very professional, although his sole purpose was to repair my refrigerator he was nice enough to answer any questions I had about other appliances in my home. Real all around guy I was please to heard that he does all his work in my area and if I ever need service again it would be a great chance he's the guy who would come back out. Customer service at it's finest and a guy like him needs to be recognized for professionalism, so again Tauren.... THANK YOU AND GREAT JOB read more

When the A/C failed in our Condo unit we called Total, our contract maintenance service. Maurice, the service tech arrived right on time after we were alerted by the office that he was on his way. Our building people had tried for hours to get the unit working, Maurice found the problem in under 10 minutes, made the repair and we had our A/C back on. Can't say enough about Maurice. Cheerful, efficient, resourceful, experienced and most of all . . . able to think "outside the box" because our problem was caused by a broken electrical connection. Everyone else thought it was a cooling problem. BRAVO!!!!! read more

One star is being generous. My experience with this company was extremely disappointing. It took them four trips to fix our AC, which is unacceptable. Despite scheduling specific times, the technicians would show up whenever they felt like it, often without any notice. To make matters worse, Bob, the Director of Operations, never returned my calls. The lack of communication and professionalism was astounding. I will never use their services again and strongly advise others to read reviews before choosing them. I wish I had done so myself. Save yourself the hassle and find a more reliable company. read more

Aventura, FL. This company is SUPER!!! And so was our tec - Christian. Our refrigerator/freezer went out. We called Total at 7:30am, Christian, got here in the am, diagnosed the problem, called in the part order, and Total delivered a loaner fridge/freezer so quickly that no frozen food was even lost!!! Wow. When the part arrived, Christian replaced it. He & Total told us to keep the loaner til at least 24 hours after the repair was complete... just in case. Our fridge is back in service now, running quieter than before the breakdown! GREAT SERVICE - GREAT RESULTS! Thank you Total & Christian. read more