************************* UPDATE **********************************…read moreI originally posted a 1 star review due to reasons below, if you check my original review.
But FRED (my salesman), SEAN (the manager), and JOHN (independent mechanic). These 3 guys went above and beyond to resolve any issues I have had with the dealership and their service department.
Both Fred and Sean reached out to me after they found out about all the issues I was having. They weren't able to negotiate anything with their service department, so they hooked me up with an independent mechanic instead, which is near the area (Advance Auto Center), and they spoke with John the owner/manager. They were able to fix all the problems on the car at no cost to me ($1,400 worth of repair), that is also because I have purchased an extended warranty for the car. Needless to say, I was a very happy man after that. I honestly believed both Fred and Sean deserve a raise for what they did and how they handle their customers, they turned a horrific situation into something more manageable.
I definitely recommend buying a used car from Fred, but make sure to also purchased their extended warranty, it'll be worth it in the long run, trust me from my experience.
But I'm still deducting a star because of the experience I had with their service department, they need more training on how to handle situations like this.
********************** ORIGINAL REVIEW ***************************
First off, let me start by saying that the sales department for used cars is top notched. Fred helped me out on getting a car on the very same day. He took care of us like family throughout the whole process. I purchased a used 2013 cadillac ATS, although i have to get financing through my university because of the better rates, Fred still did his best to get me financed through their banks. With that being said the rest of my experience was a horrific nightmare.
Not even a month after my purchase, the car had already started breaking down, and in under that month I have made several trips to their service department, on which they just turn me away saying they could not do anything about it.
On the first week, some of the light bulbs started not to work, and they said that they don't have those type of bulbs, so i had to get them fixed out of my own pocket.
Then the brakes started making loud noises when braking and the wheels also make noises when accelerating. And guess what! Again the service department told me that I have to get the brakes and tires changed out of my own expense.
Then here comes the biggest issue, within just over three weeks of driving the car, the engines keeps over heating, it turns out that there was no coolant on the reservoir and that there was a very tiny leak coming from under the car. After filling it up with coolant, I observed it for few days and the reservoir is still almost full, and there was only few drops of leak coming from under the car. Meaning, that it already has this issue even before i bought the car, there is no way that it went through that whole tank of coolant within just few weeks. Either they failed to inspect for any leaks or they haven't topped-off of the coolant before it was sold to me. Now the car doesn't even run properly, it shakes during idle and it won't even accelerate without stuttering. And so just like the other times they told me that i'm all out of luck because they only handle toyotas and not cadillacs. If that's the case then why sell other branded cars if you only deal with toyotas.
With that being said, it's absurd that after shelling out over $19k on a car, you'd expect that the car will last at least a year before any major breakdowns. This one didn't even last a month. I would also understand that they can refused me service if i bought the car months after. This was just weeks old for crying out loud. And it also shows it comes with a month warranty on the sticker on which they didn't even honor. In short, i'm out of $19 grand after driving the car for only 3 weeks.