I went online, selected an auto of interest, received a text immediately from a salesperson. I…read morereceived a call with 2 hours of the text confirming my call and what information to bring. This is my second purchase from Victory Motors, RO. My experience is always awesome. They are informative and sincerely want you to get you into the best deal based on your situation and needs, not necessarily your wants (if it's not feasible) even though the choice is yours, they offer options and great selections. Great service. Brandon was my salesperson this time. As always. the whole team was very professional, considerate and patient in helping me make the best choice for me. Thanks again Victory Motors!! Crystal R.

The Worst. Do not…read morebuy a used vehicle from Victory Motors Royal Oak. Jesse Oliver, John Lodge, and Brandon Moulton. Inept. Incompetent. Ill-informed. Daughter bought a 2024 vehicle. They gave her a 2025 vehicle. They didn't notice until nearly a week later. First vehicle they gave my daughter it had service light go on -- for a soon-to-be-flat tire -- so instead of driving home, my daughter went to a mechanic where they found a nail and some other tire damage from pot holes. week later when they realized they gave my daughter the wrong vehicle, they called and tried to laugh it off -- "well this one has a sunroof" misogynistic or just their usual treatment of all customers? DO NOT PURCHASE FROM Victory Motors Royal Oak UPDATE: after this was posted, Jesse Oliver, called my daughter about this review and threatened not to help because of bad review -- that speaks volumes about their customer service --- instead of trying to acknowledge their errors and to continue to upset an already frustrated customer, Jesse Oliver just threatens my daughter by saying will not help because of the bad review. this guy sets the bar for bad business practices

Sam best salesman got me what I wanted for the price that I was ok with & helped my sister alsoread more

My review of Crest Ford and my buying experience one month into ownership…read more On November 14th, I purchased a certified pre-owned 2019 Ram 1500 with 55,168 miles, which was advertised as being covered by their Ford Blue Advantage 3 month/4,000 mile warranty. The truck was priced reasonably, and at first the buying process seemed straightforward. I genuinely felt like I was in good hands- unfortunately, that turned out not to be the case. Here's why: 1) They refused to negotiate on price at all, not even slightly, but I still decided to move forward. When submitting my credit application, I clearly told Lee Samaha over the phone not to run my credit more than once and only with a bank they were confident would give me a solid rate. Despite this, they ran my credit three separate times, resulting in three hard inquiries on my credit report. My request was COMPLETELY ignored. Had I known this would happen, I would've gone straight to my credit union and handled financing myself. 2) The finance manager, Tim Rotarius, initially told me the interest rate the bank approved me for, and I agreed to it. However, when we were signing paperwork, he sneakingly increased the rate by 0.25%. At first I thought it was a mistake- until I saw the final documents reflected the higher rate. I immediately called him out and made him change it back. He tried to brush it off as an "accident," but I wasn't buying it. We ALLLL know dealerships receive kickbacks for marking up interest rates, so it was obvious what was happening. 3) 19!!!!!!! days after purchase, on December 2nd, the truck left me stranded and had to be towed to a Ram dealership. I was without a vehicle for an entire week while they diagnosed the issue. The problem ended up being a bad starter. Despite the starter being a covered component under the CPO warranty, the warranty company has given me the runaround. I had to pay $770 out of pocket, and now I'm being told reimbursement could take up to eight weeks. I hadn't even made my first car payment yet and was already forced to shell out $700 for repairs. Meanwhile, Crest wouldn't negotiate even a dollar off the purchase price- Petty, to say the least. I purchase a newer pre-owned vehicle roughly every two years. Needless to say, I will never return to Crest Ford or any Crest Automotive Group dealership again.

Worse experience ever by a used car dealer. Purchased a 2010…read moreChevy Traverse and the engine blew within 20 days. What was to be a gift for my daughter turned into a disaster. Owner refused to take the car back, wouldn't make an exchange on the car. Left me high and dry. Richard only cares about himself and profits for his C grade D dealership. Would not recommend buying any cars from this LOT. This business is not built upon honesty and integrity. Reporting them to the better business bureau.

Richard and his sister was an absolute joy to meet. Beautiful down to earth people, who gave me and…read moremy wife a great deal on a van and took care of us like we were part of their family. I am definately going back for another purchase . Keep up the good work Maria!!!!!

I was in the market for a used vehicle when I found the perfect match at BMW of Bloomfield Hills…read more The only challenge? I live in Arizona. As it turned out, that was not a challenge at all. From my very first conversation with "Z," I immediately felt at ease. She became my eyes, ears, and advocate throughout the entire process. Communication was consistently clear and proactive, and she was always accessible whenever I had a question or needed assistance. On the one day she was unavailable, she personally coordinated a seamless handoff to Sam, who was equally exceptional. Sam continued the sales process without missing a beat. Sam went above and beyond to accommodate the distance. He helped coordinate a test drive for a relative of mine, walked me through the various options, and ultimately advocated on my behalf to secure the final sale price. His professionalism, responsiveness, and willingness to go the extra mile made a significant difference. To top it all off, I had the pleasure of working with David, the finance manager. He understood that I was an out-of-state buyer and, rather than pushing unnecessary add-ons or services that he knew I would not be able to take advantage of, he focused on making the transaction straightforward and efficient. A few FedEx packages later, the paperwork was complete and the sale was finalized. I have come to believe that the success of any company ultimately comes down to its people. Z, Sam, and David are a perfect example of the people who make BMW of Bloomfield Hills such a fantastic dealership to work with. If you are in the market for a new or used vehicle, I would highly recommend the team at BMW of Bloomfield Hills. They have set a new standard for dealership excellence and delivered an exceptional buying experience from start to finish. Thank you, Z, Sam, and David, for making what could have been a complicated out-of-state purchase an incredibly smooth and enjoyable experience!

Had a flat tire on the way home from airport Sunday night. They got me in for a Monday morning appt…read moreto drop off my car (with no idea of a time frame). Ordered a Lyft to drive me home. Within a couple of hours they changed out the tire, added brake fluid and fixed something that was recalled. Sent a Lyft to pick me up. Chuck is great to work with. Received text messages along the way to see the progress of my repair. The only downside to service is actually reaching a live person to speak with after going through the automated system and being told the next available appt is 4 days away! Once i reached someone on the phone they were able to check if my tire was in stock and fit me in

Hi from California! We made the trip all the way to Detroit to take ownership of our beautiful…read moreXC90, the deal was simply too good to pass up on! Once we got serious about moving forward, we connected with our sales representative, Mathew. From start to finish, he truly went above and beyond to make sure we were taken care of and that everything went smoothly. Shortly after, we were introduced to Carl, the sales manager, who helped secure the deal. He made sure we fully understood every detail and walked us through the numbers thoroughly, so thoroughly that I had to stop him a couple of times, haha. But hey, that's his job! There was a bit of miscommunication toward the end regarding the final pricing, but it didn't deter us at all. Whether it was a simple mistake or an upsell attempt, we understood it's business, and that's how dealerships operate. For anyone looking to get a great deal, just make sure you do your research and know exactly what you want and what you're willing to spend. That said, Carl addressed our concerns quickly and resolved everything right away, which only reinforced that we were working with the right team. Next, we worked with Raven, who handled all of our paperwork. While there was a little initial pushback, we were very appreciative that everything was completed digitally. Since we needed to drive the car back to California within two days for work, this was incredibly important to us. Raven really came through, she even came in on her day off to make sure everything was finalized just as promised. She absolutely crushed it. After everything was completed, we flew out to Detroit and finally met the entire team in person. Honestly, they were some of the most genuine people we've ever met. We never felt the kind of pressure you typically get at dealerships, at least compared to our experiences in California. There ended up being a delay due to an issue with the car, but we honestly weren't bothered by it. The reason was simple both Carl and Mathew were completely transparent and even owned up to their own mistakes without us even asking why. That level of honesty made them feel human and relatable, which mattered more to us than the delay itself. Things happen, and we appreciated how upfront they were about everything. Overall, this was a great experience. The team at Suburban Volvo truly delivered, not just on the car, but on the entire experience of coming out to Detroit! Thank you Matthew, Carl & Raven for everything!

Pretty bad experience today. First, I dropped off my XC60 for a service estimated at over $1,000…read moreand wanted them to look at a side mirror that doesn't seem to work well, but they claimed they couldn't find my vehicle showing as covered under the Volvo Certified Warranty, even though we bought this car from them. So I had to dig up evidence that this was indeed sold to us as CPO -- they claim they'll fix it, but now I have to make a whole separate appointment for it because of their own mistake. Then, they tried to charge me over $600 for a 12V battery replacement, when it is a $300 part. Seriously, $300 labor for what is essentially 20-30 minutes of work?! Then I showed up and they hadn't even washed my car after I spent ONE THOUSAND dollars in service. What a joke of an experience for a "luxury" dealership. Couldn't be more disapponted.

I had contacted the men at Classic Auto Showplace a few days ago and was ready to deal in a…read moreminute, thats all it took me to make a deal with them. Take a look at there inventory and find my 1966 Cadillac Fleetwood with less than 13 thousand miles on it. What a BEAUTIFUL JOB they did on it selling it for me,take a look. Offers in days !! could not find a better place to sell your car than this SHOW PLACE believe me. Art { seller}

I reached out over Memorial Day Weekend (Saturday) about a car in their inventory. The main owner…read morewas out of town and the person answering their phones could not find info about a car in their inventory. I was assured I'd get a call the Tuesday after Memorial Day. I did not and called a few times. No one picked up the phone and there was no answering machine. I finally had a chance to call back and the car had been sold while the owner of the store was on vacation. I have shopper for and purchased many classic cars over the years and NEVER had to do so much work to try to buy a car.

I was denied and thought no one will help me but I seen this gentleman at the gas station and he…read morewas wearing a work shirt that said New Way Motors he handed me a business card and when I got there they welcomed me instantly and understood my situation after a few questions I was approved .. thank God for NewWayMotors I'm so happy but most importantly I'm DRIVING!!!!! Thanks Everybody

Awesome place! Kal is a great sales guy. Not pushy at all! I would highly recommend you ask for…read morehim. He is willing to work with you no matter what.

Giving this a generous 3/5 stars…read more I'm hoping that lessons were learned after all the issues we had using our credit union for the car loan. I've never had such a hard time getting a car in the past. In the end, we got it done and my husband got the car he wanted. Personally, I did NOT like at all how my husband was spoken to on the phone. It was very very disrespectful but we wanted the car so we just took the rude communication. We were scrambling to make this work but being rude doesn't help ever. Sometimes when my husband asked a question and the immediate response was one thing (such as an abrupt "no way."). When he asked a clarifying question and they double checked, they would realize they were wrong and then give the correct info. When we were in person, everyone was fairly friendly. The boss did occasionally speak to us on the phone and he was very respectful and good. The main dealership was clean and the signing of documents was smooth. The person who helped with the paperwork was nice (which was appreciated because I was very upset about the events leading up to this). I feel like communication should have been much better. We did end up getting the car and my husband really likes it. We learned from this experience and hope they did too.

I'm not sure what happened but the service here has changed drastically and is not worth the time…read moreor money. I own a Lincoln MKZ that I purchased from another dealer of a competing brand but decided to come here because it was close and my family went here in the past. All Lincoln dealers promise a top tier experience, but you pay for something that could be done better at a Jiffy Lube or a neighborhood garage. I paid to have an oil change, tire rotation, and 60K mile service which includes a fuel additive, but left not even confident in the oil change. The service department opens at 8, I arrived and checked in at 8:30, and left at 10. The dealership was empty when I arrived with only one person before me but when I left it was crowded. My service report noted that I needed new tires and brakes were good for the moment but that would be required soon, and that I needed a new lever for the hood of my car. I specifically requested with my service advisor that my air filter be changed because it was old (and aftermarket), when I received my car and confirmed, my advisor said it wasn't changed because the technician said it was still good. He then proceeded to try to sell me a full set of tires and emphasized that I received a car wash. It was lightly snowing that morning, so the wash wasn't really urgent or necessary. I told him that I would be back for the tires. I lastly asked him if going forward if it were possible for me to bank my Lincoln Rewards points instead of using them on every visit, the advisor decided to explain to me how earning rewards worked and how he decided to just use them at every visit. I got in my car, and the sticker from my last oil change was stuck to the headrest of the passenger seat - stickers are a no-no on leather seats. I went home and checked my dipstick; there was fresh oil, however, my air filter was filthy. I removed it, and dust came out and then tapped it in the wall and more dust and leaves shook out of it. All of my fluids were low and near empty. I had to add washer fluid, coolant, and brake fluid to my car. I looked, and my tires were not rotated - I noticed this because one of my tires was a newer tire and it had not moved from its original location. I also had to add air to my tires as none of them had the same air pressure, two of the tires were under inflated and two were over inflated. The newer tire was missing the cap for the stem. I went to another Lincoln dealer and had the lever for my hood replaced, for less than half of what Star Lincoln quoted me. My air filter was actually changed - the dealer was puzzled as to why it has not been done earlier. Needless to say, I won't be back, not even for the tires, because why pay for someone to waste your money for two hours and to smile in your face while lying and not doing as you graciously ask and pay for? And why pay for something that you can't guarantee you will receive? I don't volunteer to waste money. Luxurious experiences require luxurious payments, but fleecing is not luxury. I'd rather not have that done at all.