I've been going to Auto Clinic for years, and up until recently I always felt like they were one of the more honest and reliable car repair shops in the Metro Detroit area. Because of that history, it's especially disappointing to write this review. I recently brought my car in for repairs. I understand my vehicle has multiple issues and that repairs can be expensive, but this experience felt very different from what I've come to expect from them. The pricing didn't feel transparent, and some of the charges seemed excessive. For example, I was charged $700 for a pair of tires that I later found out I could have purchased elsewhere for significantly less. What bothered me most was the interaction at the counter. The clerk repeatedly tried to sign me up for financing, even though I wasn't comfortable with that. At one point, he was asking me to input my Social Security number without even clearly showing me the paperwork or explaining what I was signing up for. The whole interaction felt very transactional and pressured in a way that made me uncomfortable. Because I've trusted this shop for years, this experience was really disappointing. Unfortunately, after this visit, I don't think I'll be bringing my car back again. read more

My daughter had issues with her car and took it to Auto Clinic twice. While the workers were cordial, they were disingenuous with the information provided to her and, I believe, took advantage of of her because she paid several thousand dollars, and still has issues with her car. I recommend taking a man with car knowledge if you choose to use this garage. I hate that I wasn't able to protect her before it was too late. I also question their ability to work on foreign cars. read more

Buyer beware. Worked on the vehicle with no authorization. They had the vehicle 78 days and then threatened to have it impound if not picked up in two days. They lied to my insurance company about the status of the repairs. They were paid over $17,000 for repairs and couldn't give me a minute to make arrangements to pick it up. I didn't complain about the lack of authorization. I didn't call and complain about the 78 days. Just let them do their thing. They just went south as soon as the vehicle was ready, and they were paid in full. STAY FAR AWAY. Post edit. The vehicle was towed to my house. Still in shock over had horrible the workmanship is. Orange peel paint. Paint all over the rim. They actually sprayed the car with the trim on. Mismatched tires. Even sprayed the tires. Horrible alignment. This vehicle had 17k miles. They ruined it. Unbelievably bad. read more

Auto Clinic - How's this for orange peel. - Auto Repair Near Me - Eastpointe, Michigan

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This is great place always get treated so nice and always get the best deals. This is the only place I take my car to be service. The service guys are super. Never taking advantage me. Thank you all. Ray is the best. read more

A. Alcorn Do not take your Automobile to Auto Clinic. I went there to get tires, brakes, Rotors, and stocks. They put three tire on at $258,00 each. I didn't notice until one started losing air. Now they won't Honor a tire. They told me they would get a tire, it's been three weeks now. My total bill was almost $3000.00. They do not honor what they say !!!l read more

I took my 75 year old mom there to have her car fixed. They kept in touch with us every step of the way. They were very helpful and informative. They did not try to up sale her or pressure her into getting other things done. They did however print her up a sheet in the end of things that they recommend she have done. When working on her car they gave her several options. They were so nice and's professional read more

I took my truck and about a month ago and told them "I'm pretty sure it's my transmission" to start there. They called me and told me it wasn't my transmission that it was $2,000 to fix what the problem is I said okay when they were done I got an additional $1,000 worth of work. I picked my truck up and called (Dave) the next day. He said bring the truck back up, I did just that. He called me and told me to come pick my truck up again & He said "it must be the transmission". Am I wrong to complain considering I told him that's the 1st problem I need fixed. $3,000 in work and I still have the same problem. read more

Thomas R. - My car's dashboard lit up like a Christmas tree on my way to work at 7am. Quick and easy tow over to Auto Clinic of Eastpointe at 8am. They figured out the issue and got me back on the road by noon. Great service. I highly recommend here. read more

I always give a place the benefit of a doubt until I see the work a business performs. I took my car in at the beginning of January because it wasn't starting up all the way. It was a week before I picked it up and when I did I was told that it was the crank sensor and that all was well. He said that they're not there to take advantage of customers and that they always want to make sure that all is well with the car before returning it which I can appreciate hearing. However when I picked up the car I DID NOT expect the bill to come to over $1000. Towing was included within this which was $100, insane being that I live 4 min away from the place. However two days later the same exact problem begins happening again. I have it towed there again, this time by AAA, and this time they kept my car for 2 1/2 weeks. I called to see what was going on and he told me that he's been throwing all kind of parts at it to see what's going on with it. Finally I got a call that it was ready and he told me that he really didn't do anything but take the new crank sensor out and swap out the old one back and forth to see what happens and he said it started right up and told me that he wasn't gonna charge me anything. Rightfully so. Honestly, it took 2 1/2 weeks of doing nothing to tell me that? After picking it up he tells me that if it happens again to give him a call the following week and to leave a review. That's not a statement I want to hear. Didn't plan on leaving this kind of review. As a first time paying customer why would I bring my vehicle back to you when you couldn't fix it the first 2 times? The same day I pick it up this time, the problem happens AGAIN an hour and a half later. I call him and tell him and he's lost for words on what the problem could be. I told him I was really, really hoping this was gonna be fixed. And he responds "yeah you and me both". UNACCEPTABLE. What kind of answer is this? I suggest certain things and he explains that it couldn't be what I was suggesting, but didn't offer any concrete answers on what it would be and how to fix it. If you've been working on cars as long as you say then you should know what you're doing and how to resolve the problem. No excuses. This is your profession and occupation, this is what you do. My $1000 all for nothing and straight down the drain. Ironically when my car was towed there the first time an older gentlemen was picking up his car and when he went outside to get in his car, he then came right back inside to hand the guy at the counter his keys saying "it's doing it again, the problem is still there". The guy at the desk was surprised. I should've taken that as a warning. I had high expectations when first coming to this establishment but I will NOT be coming here again and will not recommend anyone else to come here. I took my car to another place right after this that I've been doing business with for some years now and 3 days later my problem has been resolved. They even explained in detail other things that were causing the problem, and that could lead to future problems that Auto Clinic did not explain. All the upbeat friendly, positive "that's not how we do business, we want to make sure your car is fixed, not a problem" talk goes out the window when you can't fix my car problem the first 2 times and keep it for a total of 3 weeks. I'm not about trying to make a business look bad but you definitely don't look good in my eyes anymore. This needed to be addressed. read more

Tried to charge me $445 for a repair not needed. Took car to another shop and they said the repair was not needed. They simply rotated my tires And the issue was resolved! The other shop was also a lot less in price for the same repair. I don't see how people sleep at night, trying to scam and rip people off! I was looking for an honest mechanic/ repair shop, this is not it!! read more

DON'T DO IT! I had a water pump and a timing belt changed here for $2800. Immediately after I got my car from those guys, my car started driving awful. It was jerking every time I wanted to drive with more than 45 m/h. My car was unsafe. I took my car for an inspection at a different place to find out that the guys at Auto Clinic Eastpoint DID NOT PUT BACK (all of them, not even one) the valves for my engine. So oil started getting in my engine which messed up 2 of my valves and 1 coil. That would have been about $1600 repair. I took back my car to the guys from Auto Clinic Eastpoint, showed them the pictures of the inspection, and asked them if they will fix it because it was crystal clear it was their fault. The agreed but still tried to charge me "...only $200...". Long story short, my car continued to drive awful and it was not safe. I took my car back to get an inspection (another $100). My timing belt was not aligned properly when the guys from the Auto Clinic Eastpoint changed it. That could have resolved in the belt breaking which would have destroyed my engine and we all know that repair like this is not cheap at all. On the other hand, in such an invent would have been a risk for my life and anybody who may be in my car or around it. DO NOT TRUST THOSE GUYS WITH YOUR CAR. Repairing somebody's car is not a joke. You put people's lives in danger if something goes wrong because you thought you can fix something you had no idea how to fix. read more

Good front desk service but, whatever mechanic that was in my car left garbage (empty potato chip bag) and it smelled like they were smoking in my car! I don't smoke and people who don't smoke notices that shit! I wouldn't go there again! read more

I had a very good experience will definitely take my car there anytime I have a problem

Was in town visiting family when my Subaru fell victim to the potholes that plague Wayne County. Stopped into the Auto Clinic and they took care of me right away. The place is clean and the staff is very friendly. Not to mention that the speed and quality of their work rivals Indy 500 pit crews. read more

I have always received excellent service from these guys. The shop is clean and they treat customers very well. Honestly I would not trust my vehicle to anyone else. read more

I recently had some major work done on my car. They gave me a good quote, finished the work on time, a and the work was done very well. I went here based on a friend's recommendation, and I would recommend them to you! read more

I have been going to Auto Clinic for over 6 years and just recently had some major work that needed to be done. The fact that I been going here for just oil changes and they never give me false information about my car and if I did not understand anything they will help you understand and take their time. This place is not about overcharging you or giving you bogus information about your car. As women that mean a lot because I do not know anything about cars. If you take care of your car, your car will take car of you, stated my the owner of Auto Clinic that statement is so true. They will work with you; Hector is great guy he always, very friendly and kind. I will not let anyone touch my car but Auto Clinic. Awesome place!!! read more

consistent honest repairs at reasonable prices. I drive an old car with a lot of miles on it (over 200,000) I need someone to work with me and they have been for serval years now. thanks read more

Do not go to this place for any reason. They will try to get every bit of money out of you and do sub par work. I paid almost $1k for a repair job and no less than a month and a half later, the problem came back. I took it in and they told me it was something completely different but it just so happen to be in the same area. Then they tried to say it would cost me another $700. They are crooks! Don't take your care here for repairs...save yourself the trouble and annoyance. read more

Ken and the guys took great care of my car and I! They were prompt, professional, and even gave me a ride home so I didn't have to sit there for who knows how long! 10/10 will go back!!! read more

Been going to Auto Clinic for about 6 yrs. I've always been pleased with the caliber of work and the reasonable costs.

This place is a joke I took my car here for years and shame on me for letting it go on as long as it did. I am not mechanically inclined whatsoever but I do know some things like oil changes and doing brakes calipers rotors etc.. On multiple times I have received my car in worse condition than I give it to them in, I drive for a living so my vehicles very important to me when I have to drop my car off to get fixed 2 times in one week for the same issue you know something's not right, when my car was leaking antifreeze and then got it back and it was coming out as fast as you can put it in, but honestly the straw that broke the camels back was the fact that I did my own brakes and I had a small leak in my brake line that I could not fix myself, upon receiving my car back I learned that they never bothered to put the bolts back in my caliper which was banging against my rotor and snapped it in half, this should be kindergarten shit to a mechanic and yet I have to spend even more money getting my car fixed again. Do yourself a favor and stay away if you value your things read more