Very professional and up front about everything. I took my BMW last week for couple of issues. They…read morechecked my car and provided me itemize details and price of the repair. I was really really surprised that they didn't charge for checking my car. There information made me make a decision whether I buy a new car or do the repairs. I have decided to take my car for repair next week now. This is my third time taking my BMW to them. Previously I use to take to BMW dealership but BMW dealership charges a lot compare to them. Very professional, detail oriented and one great quality they have is great listeners .

Prompt response. Phone consultation was very extensive and I didn't feel rushed. Jeff was very…read morethorough and explained everything in terms I could understand. I highly suggest calling to discuss your particular situation with them.

I actually had my clear bra installed by them and yes it cost more but it's the quality of the film…read moreand work that counts. I have had cheaper bras put on in the past and it won't last like this one I have had on so far. Outside of the bra, this shop has done numerous enhancements from my computer upgrade to wheels. A++ shop for the quality of work one is looking for!

Very nice and professional shop! Great work done all around on my older car and then when I got my…read morenew car Bespoke was my first call. A shop of all trades and a great team. I have had my wheels fixed and powder coated, tints, chrome delete, new exhaust, new wheels and tires, engine work, and more. I have sent all my friends there since.

This review is long overdue! - These guys have always came through for my fleet of vehicles; as a…read moreBusiness Owner I need my vans to be up and running and not only service, and customer satisfaction is great but the are reliable. I don't have to second guess about what was done and most importantly they give me options. There is no pressure, they are professionals and they ae my consultants! If anyone asks me me where to go and why it's always Merlin's AURORA. Thank you to the entire team. *And yes I just went there today to pickup my vehicle and love HOW smooth it is to drive!**

My husband took our car in for a simple oil change. We didn't get our car back when we should have,…read moreso we called and asked what was going on. They said they had taken it out for a test drive to see if they could figure out a noise the car was making. Another hour and a half later, close to closing time, they called to tell us that while driving our car the 20 or so feet from their work bay to a parking spot, our car's ENGINE HAD SEIZED UP AND WAS NON-FUNCTIONAL. They tried to play it off like it wasn't their fault and said they'd "help us" by finding a used engine at a junkyard (of equal mileage, approx 77K) and installing it. Took them about a month to do so. They gave us a 6 month warranty on the "junkyard" engine and free oil changes. Needless to say, they screwed us. Our car now reads 88K miles EVERY time we check the mileage on a mechanics machine, our air conditioning was never charged on the new engine, our spark plugs are crap, and our alternator needs to be replaced. Basically, they managed to render our car useless/destroyed during a SIMPLE OIL CHANGE. Andrew, the manager, said he would "help us out"... the car is now worth nothing for a trade-in because of their BS. My husband is a nice guy who had recently been through a bypass operation, and Andrew and the owner took advantage of his being nice and not one to make a fuss. DO NOT TRUST this place, DO NOT patronize them! I don't know how they did it, but they seized up our engine and destroyed our vehicle without a real care in the world about what they had done. My husband and I BOTH FEEL USED AND ABUSED. We own the car, and now our property is basically useless for driving or a trade-in. An oil change at this Merlin might seem like a good deal, and cheaper than a dealership would charge, but it's NOT WORTH IT. If they screw up your car during a simple oil change and seize the engine, they WON'T "make it right". They'll "fix" it as cheaply as they can and leave you screwed. STAY AWAY FROM THIS MERLIN AT ALL COSTS!!!

I brought my Jeep Wrangler in 59 Auto repair to review electrical issues. I previously took it to…read moremy Jeep dealership who insisted it was a battery issue even though each time the problem would reoccur. 59 found issue, corrected it, and charged me a very reasonable price. Afterwards I had no electrical issues. If you have a Jeep, I would highly recommend 59 auto repair.

My problem wasn't diagnosed during the first visit & the alarm light was no longer showing so they…read moreonly charged 100.00 (on top of the $290 something that I had to pay just to bring it in.) Within a mile of driving it the light was back on, I had scheduled another appointment for a week later for something unrelated. When I came in for that appointment (which included a diagnosis) they said that they couldn't diagnose it & that I would have to make a separate appointment & pay for them to address something that they didn't initially take care of. When they called to give me the diagnosis for the second visit, there was something fishy about how it was being handled & I was told that one repair would cost over $2000.00 & a second repair would cost over $5000.00 & the story kept changing (plus I was told that my car wasn't safe to drive.) I wasn't having any issues with my car until they told me during the first visit where they never fixed what it was brought in there in the first place. I read some negative reviews that described my situation to a "t" so I told them that I wasn't having any going to get a second opinion. They called backed twice trying to scare me into getting my car repaired by them. Even when I came in that first time I didn't feel like they gave much regard to me with regards to customer service, it was more about what was convenient for them & I was dismissed.

Took my 2018 Chevy Colorado in for a accident repair and Jim the office manager was awesome from…read morethe time I dropped my car off till I picked it up he was in Constant Communication with me And as for the repair of my truck it looks like the day I bought it off the showroom floor the work that they do there is flawless They are the best body shops I've ever gone to I would recommend anybody that needs any kind of bodywork done give Addison autobody and glass a chance they will meet or exceed your expectations hands-down

I recently took my 2019 BMW X5 to the dealership because the automatic headlights and windshield…read morewipers had stopped working. After diagnosing the issue, they told me that a piece of weatherstripping around the sunroof had come loose, allowing water to leak into the car. The moisture had begun corroding the wiring connection for the rear passenger light. Whenever that light flickered or went out, it caused a chain reaction that affected other features, including the auto wipers. The dealership's proposed solution was extreme: they recommended replacing the wiring harness and light assembly, installing new weatherstripping, and even putting in a brand-new headliner. Their estimate? Just over $6,000 before tax. Thankfully, I decided to get a second opinion and brought my SUV to Addison Body Shop and Glass. The owner, Mike, took a careful look and immediately reassured me that most of the dealership's recommendations were unnecessary. Instead of replacing parts, he reattached the weatherstripping, cleaned the light and its connections, and carefully treated the minor water stains on the headliner. By the time he was finished, everything was working perfectly--and the headliner looks spotless. The difference in cost was night and day. Addison charged me only a fraction of the dealership's quote, and the work was completed quickly and professionally. Mike was upfront, honest, and clearly more interested in fixing the actual problem than in padding the bill with unnecessary replacements. I left feeling relieved and extremely grateful. Addison Body Shop and Glass saved me thousands of dollars, restored my SUV to perfect condition, and proved that there are still shops out there that value honesty and quality workmanship. I wouldn't hesitate to recommend them to anyone.

I got a good car wash. Next time I'll ask for interior super clean. Inside looks like a pig pen!read more

Very quick work. Very customer service oriented. Very reasonable price. Would go back.read more

Mike, Rob, and the whole staff were fantastic, they got my daily driver back on the road in no…read moretime. Oil change, AC recharge, cooling fan replacement (fixed and overheating issue), as well as locating & fixing an EVAP fault that triggered a CEL. They kept me updated throughout the process and made me feel confident that my vehicle will be repaired properly and be ready for the road once again. Fair pricing, and they even substituted in an OEM fan for the same price as the aftermarket when the aftermarket turned out to not be available from the supplier. Thank you.

Very upfront and honest about work that needs to be done on your vehicle. Will give you options if…read moreavailable. I have always been satisfied with the work they've done on my cars. Highly recommended!!

These guys are awesome. Great price , quality work and they back up their work. Highly recommended!read more

Had my brakes fixed here recently. They were able to get me in the same day I called, fixed it…read morequickly, and charged me a very fair price. Max was super helpful and kind, definitely recommend the place and will be going back for future repairs.