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    Total Snorkel

    4.3 (56 reviews)
    Open • 9:00 am - 8:00 pm

    Total Snorkel Photos

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    One of the snorkeling sites we visited
    Vince M.

    Had a great experience at Total Snorkel with Captain Alex and Ricardo the guide. Pricing for snorkeling, jet ski, etc, were all extremely affordable. I was able to buy a cheap waterproof phone case, and record underwater for some great memories. Don't hesitate to use these guys for your water activities!

    The dock
    Anton H.

    Great time! Excellent customer service. The night tour was perfect for me as I'm VERY light sensitive. Lots of fish, octopus, crab, lobster, and coral. There was a big surprise at the end (no spoilers!). Good: Personal attention and care. They took care of all the equipment (included in price) and instruction. They even put up with my piss-poor Spanish! The water's amazing. I could sit in there all day. The view's also amazing. Your own, personal fish tank. Bad: This wasn't Total Snorkel's problem, but it was actually pretty difficult for me to see stuff given my near-sightedness, so I'm very glad I got the photo package. Tips: *The photo package is spendy ($45 as of this writing), but VERY worth it. *Keep in mind, added transport base price is $20USD from Riviera Maya. From Playa del Carmen, I was quoted $60USD for pickup/dropoff, so opted for ADO and Total Snorkel picked me up nearby the station. *Don't forget the dock fee! It's $10USD in addition to the tour and associated fees. And it's per person.

    This is what the gentleman gave me to let me know of our rescheduled time.
 Other writing was of notes to myself as to when I called, etc...

    Husband and I were on our 25th Wedding anniversary and decided to do an excursion. On Aug.26, 2023, we had planned to do some snorkeling, jet skiing, and parasailing. They did pick us up from our hotel, and when we arrived, we started with the jet skiing experience. We then went snorkeling with another couple and then we were to do the parasailing experience. Granted the weather wasn't working in our favor, so they decided to either cancel and refund that portion of the excursion or reschedule. We chose to reschedule because this was THE ONE thing I was truly looking forward to. We rescheduled for 8/29/23, and they stated they would pick us up at 9:55 am and would go parasailing. On 8/29/23, the bus/van NEVER showed up. So, after 10 minutes, I had called Total Snorkel and they said they were on their way, that they were stuck in traffic. We waited until 10:55am, I called again, and they now told us that they cancelled our excursion, due to weather, and that I should have received an email stating this. WE DID NOT receive any email until after 12pm. When we got home from our trip, I reached out to Total Snorkel and they said because we booked with Expedia, we needed to reach out to Expedia for refund. I reached out to Expedia, and they told me that Total Snorkel was responsible for refunding. I, again, reached out to Total Snorkel, and they have chosen to ignore my request. Question (1), why they would have refunded me at that time, before we decided to reschedule, and not now? Question (2), why did they tell me they were on their way, stuck in traffic, if they had cancelled the excursion? We received NO calls or emails prior to 12pm on 8/29/23, the actual day of our anniversary. I am just informing others as to what happened to us, and to hopefully help others be aware of what they said and what actually happened. On a good note, the snorkeling and jet skiing were a blast. Thank you, Pili (our guide) and Juan (our Captain) for a wonderful experience.

    Total Snorkel Check-in Hut at the Punta Norte Marina in Cancun Mexico
    Michael S.

    You take the good, you take the bad, you take them both and there you have the facts of ... Total Snorkel, the facts of ... Total Snorkel. The Good * A friendly guide (Oswald) who got in the water * Small group of about 8 snorkelers * Clear blue water of the Caribbean * Chill af captain * A few sea turtles * Hotel pick-up/drop-off was ok The Bad * 3 sites; 2 hours; few fish until the shipwreck * Seriously, not like coral reef or Hawaii snorkeling * Underwater statues are kind of lame * $10/person cash add-on "dock" fee was gouging * The photographer got seasick = less photos The facts of Total Snorkel add up to an a-ok, 3-star rating. It was a below-average snorkeling experience for viewing sea life that was dramatically improved by a nice guide and organized team.

    Michaelangelo
    Varun D.

    Chose Total Snorkel after reading the myriad of 5 star reviews on Tripadvisor and they definitely lived up to the hype. Went for the 9:30 am outing on Christmas morning. We were picked up at the designated time from our Hotel and got to the marina in about half an hour from there. After a seamless check in we were introduced to our guide Sgt. Rob who had quite a disarming demeanor about him and made us immediately comfortable. After outfitting the whole group with fins and life vests (thick or thin based on comfort level in the water), he started telling us about the adventure on hand and what we should expect to see. Once everyone was outfitted and baggage stored away in lockers they provided free of charge, we went out to the dock to meet Capt. George who would be skipper for our tour. Our paparazzi Monica took a group picture prior to us getting on the boat which was given to us free of charge. Everyone was instructed about dos and dont's while out at the snorkel spots and we even had a dry run in the shallow knee deep water off the dock, to make sure everyone was comfortable in the water with all the gear on. The entire excursion lasted about 2-2.5 hours with 3 stops. The first was called "The Red Stick" and had the most marine life. Scores of fish of myriad varieties, colorful coral reefs which were an absolute treat for the eyes. Sgt Rob was very helpful in pointing out all the different and beautiful things to look at. He was also extremely patient with people in our group who were not very comfortable being in the open water and went so far as to tug them along on a float so they could enjoy the experience! The second spot was an area flush with sea grass where we were to look for turtles. The more accomplished swimmers in the group fanned out in search of the little guys and we were lucky enough to see between 1 and 3 as a group depending on who happened to be in the right place at the right time. The last spot was a shipwreck which was an amazing sight to behold. A sunken trawler flush with schools and schools of colorful fish, seemed like something straight out of a disney movie. What a sight for a finale to a truly wonderful adventure. Can't say enough positive things about the professionalism of the entire crew and the Total Snorkel operation in general. Hats off to Sgt Rob in particular, who went above and beyond to make sure everyone had a great experience. If you plan to snorkel in Cancun look no further than Total Snorkel.

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    Page 2 of 2

    Total Snorkel Reviews in Other Languages

    Review Highlights - Total Snorkel

    “Swimming with turtles and barracudas at a shipwreck - definitely one of the most epic experiences of my life.”

    Mentioned in 9 reviews

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    The Custom Tour by Rod Ratner - Cenotes

    The Custom Tour by Rod Ratner

    5.0(68 reviews)
    69.9 km•Centro

    I booked the Chichen Itza Deluxe Tour with The Custom Tour for my group of 12. We traveled during…read moreThanksgiving week 2021. Our group comprised of three families with adults, teens, and young children. It was all of our first times traveling to Cancun so I wanted to find a private tour for my large group. Booking with them through their website was easy and they were very quick to communicate via email. Leading up to the tour, we had some travel delays, but after updating Rod and their team of our situation, they were very accommodating. Kat was our guide and Pepe was our driver. Kat was informative during our guided walk of Chichen Itza and also accommodating of our last minute concerns and needs. Pepe was a great driver and got us to our destinations swiftly and safely. Marveling at the ruins at Chichen Itza and learning more about the history of Mayan culture and the way life might have been like at the time was very interesting. Kat took photos during our entire tour and later shared them via Google. A plus for our group as we LOVE photos. On our way to Cenote Samaal, we requested a stop for some fresh coconut water. They were quick to find a vendor on the side of the road. Pepe also got out and helped cut the coconuts for the 12 of us. Very impressed with his initiative and helpfulness. The coconuts were so refreshing after walking around in the sun at Chichen Itza! Admission, locker access, life jackets, and lunch were provided for us at Cenote Samaal. Everyone in our group enjoyed swimming in the cenote. The lunch buffet was a favorite among the adults in our group as we got to get a taste of Yucatan cuisine. There was something for everyone on this tour and I would highly recommend this company to anyone traveling to Cancun and wanting to get more than just a tour of Chichen Itza, but an experience of what the Yucatan area has to offer. We will definitely be touring with them again when we're back for our next Cancun adventure!

    What an amazing trip with Limbert and Luis. My wife is not…read morea confident snorkeller but with help from Luis and Limbert she went out into quite a rough sea to see the turtles and then snorkelled over some deep water in the cenote/caves. We both thoroughly enjoyed the half day trip and would recommend it to anyone. Limbert was a very knowledgeable guide and told us a lot about the history of Mexico on the drive down. Both were quite close to Playa Del Carmen/ Playacar so the longest drive was around thirty minutes. I got some great photos and at the end of the trip we were sent a Google Drive of the photos that Limbert had taken.

    Photos
    The Custom Tour by Rod Ratner - Tulum Ruins

    Tulum Ruins

    The Custom Tour by Rod Ratner - Valladolid

    Valladolid

    The Custom Tour by Rod Ratner

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    Aquaworld Cancún - Ceiling art

    Aquaworld Cancún

    3.3(204 reviews)
    14.1 km•Zona Hotelera

    We went on a catamaran trip to Isla Mujeres that we signed up for at our hotel. The communication…read morewas poor from the beginning. They were 15+ min late picking us up only to wait for 1+ hours at the dock for the catamaran. It was advertised as a catamaran, snorkel, island adventure, and then an exclusive beach club. Snorkeling was amazing but equipment was cheap and not enough time to do it. The "exclusive" beach club was not nice at all. Food was mediocre at best and felt like we were eating at a mess hall. Basically this was a booze cruise, which is great for some, but it was not sold to us as such and it was a totally disappointing experience. It felt like a floating frat party with cheap alcohol and workers pouring tequila down teenagers throats.

    I'm rating this establishment two starts because initially my friend and I had a great time, but…read moredue to inclement weather we were refused a refund. We were able to jet ski for an hour because our other excursions were canceled, but once it was time for our third excursion it started to rain really hard. We were promised a refund that should've hit my account in 24 hours, but I never received it. We left next day. I called and emailed multiple times and nothing has changed. Please don't book with them. If you experience inclement weather on your trip they will likely scam you out of your money! Find another company. Hope this helps.

    Photos
    Aquaworld Cancún - Isla Mujeres excursion lunch (INCLUDED)

    Isla Mujeres excursion lunch (INCLUDED)

    Aquaworld Cancún
    Aquaworld Cancún

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    Absolute Adventure Mexico - Mayan Ruins

    Absolute Adventure Mexico

    5.0(130 reviews)
    70.6 km•Centro

    5/5 Highly Recommend…read more We booked two private tours with Absolute Adventures: first the Tulum Ruins, Swim with Turtles and Mexican Lunch on a Monday and then the Two Cenote and Mexican Lunch on Wednesday. For Tulum and Turtles our tour guide was Luis and our driver was Rodrigo. For the Cenotes, our tour guide was Arturo and our driver was Enrique. Both guides were exceptional and both drivers took good care of us. Booking online was simple and their communication about the tours, both confirming the tours before we left home and same day communication about pickup, was excellent. Our hotel turned out to be a headache about letting outside tour companies onto the property, and we ran into some real meet up issues because of it, but the team was super responsive and got it sorted quickly. It all worked out in the end, and honestly that kind of responsiveness under pressure told us a lot about how they run things. We started our Tulum tour early to beat the crowds and heat (highly recommend!). Luis guided us through Tulum and made sure we stayed hydrated the whole time, which matters more than people think when you're out in that heat. His knowledge of the area, the flora, the fauna, the history, was genuinely impressive, and he had this rare ability to be educational and entertaining at the same time without ever feeling like a lecture. At our turtle excursion he schlepped our gear and made sure we didn't forget anything, none of which was his job, he just did it because that's who he is. I was also practicing my broken Spanish throughout the trip, and Luis never once made me feel dumb or embarrassed when I got it wrong, which I really appreciated. For our next tour, Arturo took us to the cenotes. When he picked us up, he suggested we visit a different cenote than what we'd originally booked. I was a little skeptical, figured he just wanted a shorter drive. I was completely wrong. The cenote he picked instead allowed us to have two totally different types of experiences that we would have missed entirely otherwise, and I'm glad we trusted him. At Cenote Jaguar, Arturo gave our kids real time and space to jump and play, which ended up being a highlight of the whole trip for them. At Cenote Dos Ojos, claustrophobia was a real concern for us. But Arturo's tour through the caves was informative and calm enough that we felt genuinely safe the entire time. Between the logistics, the guides, and how they handled a hiccup that wasn't even their fault, these two tours were one of the best parts of our trip.

    My husband and I traveled to Playa del Carmen for the first time and booked an excursion to the…read moreTulum ruins, a cenote and lunch. Our tour guide Eddy was beyond amazing! He was so knowledgeable and taught us so much about the area, the ruins, including a lot of info about Chichen Itza even though it wasn't on our tour. I learned a lot about the Mayan people and Aztecs. Unfortunately I underestimated my ability to handle the heat in the area but Eddy and our driver Rodrigo were amazing! I hung out in the shade so my husband could finish the tour, then Eddy got me out of the ruins so fast and back to Rodrigo. We had to cancel the cenote due to my heat exhaustion but they were so understanding and patient and got us back to our resort quickly. If ever in the area again I would absolutely try again and request Eddy as our tour guide!

    Photos
    Absolute Adventure Mexico - Lunch

    Lunch

    Absolute Adventure Mexico - Valladolid

    Valladolid

    Absolute Adventure Mexico - Swimming in the Cenotes

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    Swimming in the Cenotes

    Local Quickies

    Local Quickies

    4.8(29 reviews)
    89.7 km

    I cannot say enough AMAZING things about Quickie and Don Juan!!!…read more From easiness of booking to quick response times and an amazing day filled with site seeing, I was truly blown away. This isn't your average boring tour. Quickie brings the passion and fun on your adventure. We started off our morning by getting picked up by Don Juan and Quickie. While the tour time might seem early, it's 100% worth it because it allows you to skip out on lines and crowds. We headed to Tulum to see the Mayan ruins. During our ride Quickie gave us a brief bio on himself and then provided us a lot of historical context for the ruins. When we arrived he dropped us off and let us do a self-guided tour which was nice because he wasn't being overbearing like a normal tour guide would be. Once we were ready to leave Quickie met us back at the entrance and took us to a hole in the wall spot that had amazingggg tacos. Next up on our list was visiting a cenote in Tulum. Quickie and Don Juan had all of our equipment ready for us which made the process nice and easy. Quickie picked a cenote for us that was breathtaking but not swamped with people (very important!!!). We snorkeled in the cenote with Quickie while Don Juan watched all of our belongings. Quickie provided us with knowledge on the cenote and even took pics for us. After the cenote we went snorkeling with turtles, stingrays, fix, and squids. It was a great time. Following snorkeling, Quickie took us to another hole in the wall restaurant where we had more amazing food and drinks. Our tummies felt very satisfied! We then visited another cenote where we had it all to ourselves. It was AMAZING!!! Truly a once in a lifetime opportunity. To say Quickie is a wonderful guide would be an understatement. Both Quickie and Don Juan treat you like family. When we first met up in the morning Quickie said we would just be hanging with friends who happened to be locals. I didn't understand what he meant at first but once our time together came to an end it all made sense. Quickie goes out of his way to make sure your comfortable and well taken care of. I cannot recommend Quickie and Don Juan enough. The tour is well worth the money and time. You would be doing yourself a disservice by not booking this tour. I left as one happy camper and look forward to booking with Quickie again on my next visit. 10/10 recommend!

    Quickie's excursion was an absolute joy…read more From beginning to end the entire experience was enjoyable. There were not any unpleasant parts. The amount of time spent on each activity was perfect. Long enough to enjoy everything and short enough to not feel as though it was dragging on. Quickie has extensive knowledge about the history of the tulum area and gives you excellent history and current states of the local environment. The cenotes were gorgeous and pristine. The zip lining was fun and safe. At every stage we were met with quick assistance and service. We went to quickies favorite taco place which was amazing. Hand made tortillas and a large selection of different meats. Surprisingly they put rice and beans on the tacos, if desired. The catamaran was huge and the ocean was gorgeous. We went snorkeling and saw sting rays and several turtles. There is a generous amount of drinks available to unwind with on the ocean at the end of the excursion. Quickie is a fun funny and knowledgeable guy. He is extremely thoughtful of all your needs. Not one time was I uncomfortable or needed to ask for something. I absolutely recommend taking advantage of his services when in the Tulum area.

    Photos
    Local Quickies - 06.12.2023

    06.12.2023

    Local Quickies
    Local Quickies - 06.12.2023

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    06.12.2023

    Total Snorkel - snorkeling - Updated September 2026

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