I stopped by the Total Wine to browse their alcohol selection. This location is smaller than some of the other stores, but it's very convenient and located in a busy shopping center near Ulta Beauty, Five Below, and PetSmart. Despite being a smaller store, they still have a good variety of wines, spirits, and other alcoholic beverages to choose from. One nice feature is the tasting area where you can sample a few different selections before deciding what to purchase. They also have bottles available right there or the staff can point you to where the items are located in the store. A helpful tip is to sign up for their rewards program so you can earn points and receive savings on future purchases. read more

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This store is worthless!! I had to file a complaint a couple weeks ago because they messed up my delivery. They switched out a 1.5L bottle and gave me a 750 mL bottle that was a dollar less. There should be an option to not substitute if the original item isn't available. It's too often stores do a bait and switch! They charge the same price for 50% less of the product! Now today I placed a delivery at 12:23 pm that was scheduled for a 2-3 PM delivery. 3:30 rolls around and the delivery driver texts me and says she has my name, but no order. So I sent her a picture of my online order. She no longer had my order in her app so I call the store. And they can't do anything for me so they give me the corporate office number. I talked to someone there and they said all they can do is refund my $7.99 delivery fee, which 2 hours have passed and no refund! She said the order would now arrive between 4 and 5 PM! It is now 5:20 and I called the store back. The lady was nice. She said she was sorry and she would dispatch it asap! Keep in mind today is my Mother's 75th birthday and I'm waiting on my order before I go to her house! I'm supposed to be at a birthday party not spending 2 1/2 hours on the phone trying to straighten this out! Also, I'm getting no refund and nothing for my trouble. Not even getting the $7.99 refund they offered me. You would think they could come the order or something or give me a gift certificate or a discount. This is ridiculous. It's time to find a different place to shop! I've been dealing with this for five hours! I still haven't got my order and I still haven't made it to my Moms for her birthday! read more

Total Wine & More - Communication between myself and a delivery driver - Beer, Wine & Spirits Near Me - Surprise, Arizona

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This store is the location we normally go to. In the past we haven't had good luck with anyone helping us. Today we asked a gentleman a question and he was so amazing and helpful!! Answered so many questions and seemed to be genuinely happy to help us. In today's times customer service seems to get lost and JOHN was definitely the exception to the rule. Thank you so much John for all of your help! We appreciate you! The young woman at the register ( unfortunately I did not get her name) was also very congenial and helpful! (We did learn that she is from Puyallup Washington. What a great experience today! read more

I enjoyed today's trip to the store. Came in was greeted store was clean and everyone was beyond helpful there was one gentleman I didn't catch his name he helped my wife and I find the best whiskey for us, and gave us samples of the tequila. (Didn't catch his name sorry; but he was from Alabama, tall bearded man) he showed my wife and I all the different local and state to state whiskeys. Definitely a quality store with people who care about the art of alcohol read more

Total Wine & More - Beer, Wine & Spirits Near Me - Surprise, Arizona

First of all, I'm old. That matters only because I've lived enough of life to know that how we treat people matters. This young lady was standing alone at the register, looking down at something below my sight line; I believe it might have been her phone. I asked her if she could point me toward the margarita salt. She exhaled deeply as she looked up from whatever I interrupted, instantly sending out the "annoyed" vibe. I know this vibe all too well because I have an 18-year-old daughter. After directing me to the correct aisle, she quickly returned to whatever had her distracted prior to my question. After searching high and low for the 1.75-liter Patron, I reluctantly asked this young lady where I could find the Patron. Again, it seemed as if I interrupted something that was more important. She said, "Sir, our Patron is all locked up and secured here in the front." Okay. I put my margarita mix and salt on the belt as I waited my turn. So it's now my turn, and I ask for the bottle of Patron that she knew I was there for. She walks over to where the bottles of Patron would normally be "secured", only to discover that they don't have any 1.75-liter bottles up front. She gets on the radio and requests backup, I guess. After two customers behind me successfully check out, a tall and skinny Black woman comes over to see if maybe she can find the bottle. I asked her why they have Patron locked up when they have far better tequilas still on the shelf. She said, "It's a high theft item, sir." Okay, I can understand that, but if that's the practice, shouldn't we ensure that it's always stocked up front so the customer isn't subjected to an unnecessary and lengthy wait? She said, "If you don't like it, you can go to Walmart." I continued to wait as a third customer behind me was getting checked out. After roughly five minutes, I finally saw a young man bringing a box of Patron to the front. Just as I approached the countertop, another customer asked about gift card options. The distracted young lady began to go into a lengthy explanation rather than simply saying, "Give me one minute, let me help this gentleman who has been patiently waiting, and I'll be right with you." I simply asked the distracted girl if she could just ring me up because my patience was running thin. The distracted girl said, "Sir, you need to drop the attitude because I'm about to refuse to sell to you, and you can just go to Walmart like was already suggested." At this point, I was completely blown away, especially considering that at no point had I raised my voice or used profanity. I asked the distracted girl for her name as she continued to ring me up. The distracted girl completely refused to provide me with a name, so I named her "Distracted Girl" and took her picture. It seems like there are little to no standards for the employees at the front end. The fact that more than one of them suggested that I take my business to Walmart tells me they likely say it to other guests fairly routinely. It's just so disappointing. It's hard for people in these positions to make ends meet, and I completely understand. Customer service positions are often grueling and thankless. Having empathy and understanding of that fact is not something that is lost on me. I sincerely try to be thoughtful and reasonable when interacting with anyone in a customer service position. My experience tonight at Total Wine & More was an awful one, and it's disheartening because it's the one that is closest to our house. You can do better than this, Total Wine & More. Maybe make sure the Patron is fully stocked on a Friday. It's not like the weekend snuck up on you. And for the love of anyone who's ever suffered from a less-than-desirable nickname, make name tags a requirement. Maybe a "No cell phones while working the front" policy should be explored. read more

Total Wine & More - Beer, Wine & Spirits Near Me - Surprise, Arizona

Such a large location with a huge selection. They went out of their way this visit helping me locate a Bourbon that was out of stock. Good prices. Popular items do tend to disappear and never return. Kind of a bummer. I am not a liquor connoisseur, but I even come here for dye free mixers for mocktsiks aka kiddie cocktails as well. They even offer snacks amd so much more. read more

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Awesome selection. Employees always have the best suggestions. Love this place. Will be Coming back

Total Wine & More has a great selection of adult beverages. Total Wine & More specializes in wine and spirits. Even of the brands commonly found in grocery stores, Total Wine has a larger variety of flavors and styles. Looking for something a bit out of the ordinary? Specialty items may be found for all of the wine and spirits. I enjoy looking at the bottles of some of the specialty items. Some are truly workss of art. Total Wine sells beers and ciders as well. There is a refrigerated area. National brands, craft, local and international brews. They also sell hard seltzer. For those who don't drink alcohol, there are nonalcoholic options. Shopping for a gift? Along with alcohol, there is a small number of treats, bar gear and glasses. Total Wine even has gift bags. Come fall/winter, there is a larger selection of gift packs. I have only been here during nonpeak hours. During those nonpeak hours, there is usually one line open. The line is usually short. Orders may also be placed online for instore pickup or delivery. Total Wine & More offers a loyalty program. They also have sampling hours and special events. read more

Total Wine & More - Premium tequila - Beer, Wine & Spirits Near Me - Surprise, Arizona

Looking for a bottle of wine that is the favorite of a dear friend, a Seattle restaurateur, it has been a daunting challenge to find -- but I found it... courtesy of Bill Gotti. In fact, we found a number of other wines that I've wanted to procure for friends. Having visited Paris, Normandy, and Provence years prior, I know that some French wines are glorious additions to a wine cellar -- but being ignorant of the best vineyards, bottling, and vintages, I've been reluctant to make purchases. That is, until I met Bill. Bill and I talked for a while and he recommended that I try a few. My quirk is that I'll buy an expensive wine that I'll give to someone as a gift, but have chosen to explore less expensive domestic wines bottled by new vintners. Odd? Yes... but the average American wine isn't blended for laying down long term in a cellar... and there are a lot of excellent wines that are drinkable now (or in the next few years). There are a number of new wineries in the western U.S. that are producing excellent wines at low cost to the consumer... and finding them requires luck, skill -- and encountering someone like Bill. Bill, who obviously knows his wines, said something that resonated well with me: eastern Washington wines are approaching a quality and value that will soon surpass most California wines' quality: I've believed that since 1983 -- though there are several wines from Napa Valley that I believe are the world's best. I don't drink alcoholic beverages very often, but life is too short to be consuming bad wine. Yanno? Kudos to Bill, who really knows his wine -- and is just a fine human being to chat with. Thank you! read more

The Prasada Surprise AZ location has always been such a welcoming and helpful spot. Every time we visit, the staff genuinely asks if they can assist us in finding anything. They're always quick with great alternative suggestions when something's out of stock, and honestly, some of their recommendations have turned into our new favorites! Because of the friendly atmosphere, we decided to sign up for two of the in-store classes, and we had such a blast. It's not often we leave reviews for big chains, but this place really stands out for making the store feel local and fun. Total Wine & More - your staff here is truly making the experience enjoyable! read more

Went into the new location near me on Friday to grab a few things before my trip. They have tons of wine, liquor, beer, non alcoholic options and so much more. I noticed that there were sample stations open for wine, whiskey, bourbon, and more. Paul was incredible, knowledgeable, and enjoyable. Highly recommend read more

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I come to this location often as it is close to my house and next to a lot of great places to eat. Occasionally after my wife and I want to have a drink after dinner or if we are entertaining friends, we will pop over to make a selection. The staff are very friendly, well-dressed, and professional and have made several recommendations to me which I have thoroughly enjoyed. They have a very large selection of specialty bourbons and have better prices on Makers Mark than I have seen at any grocery store or liquor store in the valley. They always have plenty of Hennessy, their tequila selection is second to none, and their selection of fine rums is the best you will find in the Arizona desert. An often overlooked aspect of Total Wine and More is their fantastic cigar selection. They have a full sized, walk-in, humidor completely packed with all the go-to cigars. Usually fully stocked with a majority of the cigars you will see on the Cigar Aficionado Magazine's top 25 of the year. They also have constant sales on boxes of cigars that put the value of buying a box from Total Wine over almost any cigar lounge in the valley. A great location for casual drinkers, connoisseurs, those looking for luxury liquors and cigar lovers alike. read more

Total Wine & More - Beer, Wine & Spirits Near Me - Surprise, Arizona

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I like the store and have been often. On several occasions, I found the shelf empty of a product I routinely buy. The people restocking were kind and helpful, but didn't know why the product was missing. I tried to discuss it with the cashier and she simply said, I'm sorry. No questions about which product, offers to speak to a manager, just a total lack of interest. Granted, it's a non-alcoholic product, but she had no way of knowing this because she didn't ask. While it's a great place to find discounts for parties and such, Costco is right down the road and that's where my business is going. read more

Terrible service! Did not feel welcome and the cashier was extremely rude I will not ever return i would suggest you go elsewhere for good service . read more

This is a brand new location that is a great addition to the valley. I love the convenient location right off the 303. The store was immaculate inside and the staff was very helpful and friendly. Even going so far as to make suggestions on another place I could try to locate a specialty foreign beer that they don't have a distributor for. This go round I was looking for Thai Beer and Saki but I could see myself back again and again. read more

Total Wine & More - Beer, Wine & Spirits Near Me - Surprise, Arizona

Went in with my wife tonight. Great service from everyone until we got to the cashier (blonde women) she didn't apply our discount and when we questioned we were met with massive passive aggressive responses. When asking if the six bottle discount was applied, it wasn't, she blabbled out 'you got a discount on a bunch of stuff' basically saying shut up. Second time coming across her at check out with same vibe. Super off putting. Wife and I left discussing her the whole ride home. read more

What a great selection, associates are very helpful and if you see an OOS on the shelf, just ask they will see if they have any above

Went to this new location due to advertising that they provide the lowest prices First let me say that we have never seen such a huge selection of liquor in one store ever Every wine we had interest in was not on sale Salesperson told us we needed the app to get best prices so we proceeded with a 20 minute exercise to obtain the app Well guess what? No discounts on anything we had interest in obtaining Being an avid Costco member I have to say although the selection is not as large the pricing is lower But in defense of this stores modeling it has a HUGE selection of product, but not a light weight drinkers place to shop read more

Just attended a burgundy (French) tasting experience last night. Exceptional! Bill Gotti, wine educator extraordinaire, gave a 2 plus hour overview of the wines of the Burgundy region in France accompanied by four white and four red wines. If you get to attend an event like this in the future I recommend it enthusiastically. The presentation was extensive and abundant questions were asked and answered. Even our more sophisticated attendees learned nuances. read more

Nice new location out in Surprise. While it is more than a bit out of the way for me to shop here regularly this is a very nice store. The layout is considerably more open than other stores I have visited. I didn't notice an appreciably greater, more varied selection than other locations but that's fine: it still boasts a fine variety of wines and spirits to suit anyone's taste. We found the staff very willing to offer help while not constantly hovering. It was simply a quiet afternoon during a weekday so the ratio of associates to customers was high. When we did ask for the location of some Cabernet Franc several folks were happy to help. Checkout was also quick, friendly and efficient. Overall a perfectly nice store to shop for your wine and spirits needs. I think it will do well and is a great addition to the area. read more

Very nice store! Very clean and comfortable inside this store. Great variety and selection of all items. I love the great deals that come in the mail! read more

Finally open in Prasada and ready to fill your cart. Parking lot is massive and no problem finding a space. Part of that may be some of the other shops aren't open, but either way I think the parking lot alone was set perfectly. Even the cart holders are a bit nicer looking frames with black metal to put your carts away like a good human. It's a very large store and set up identical to the one in Goodyear. Which made it so easy to find what I was looking for. The store was very clean, well stocked and I couldn't believe the amount of people in the store at 4pm. I'm guessing everyone is excited to not have to drive clear to another city for things anymore. Prices are great and I found all I was looking for for cheaper than other places nearby. Service while shopping was MIA and no one greeted us or said hello, but once at the checkout service was wonderful, friendly, helpful and I even was given two coupons for the next few days. read more

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Been coming to this location 2 days before their Grand Opening. Their bourbon selection is very good, and priced well. When allocated bottles are in stock, they go super quick as they are not priced outside MSRP. Wine selection is vast as is the beer. The staff are well educated or will find the person that is, for what you're wanting info about. read more

Cody was very helpful and extremely knowledgeable about different types of alcohol. He asked what we liked and was able to offer similar new things to try and offered a couple samples that were spot on of what we were looking for. We really appreciate his service and the knowledge he brings to the team. The service at this location is always top notch but Cody went above and beyond! read more

I really enjoy total wine, I like all the stores, I enjoy the chain, I enjoy the selection, and have even been to some of their educational classes. I've also enjoyed the store particularly I've met some of the staff they're great today I went to buy four bottles of buffalo trace for holiday gifts. When I got there they had a sign that said one bottle per customer this perplexed me as I was just at Walmart over the weekend and they had cases and cases of Buffalo trace out with no limits, so I put my cart away drove to Walmart and bought gift bags four bottles of buffalo trace bitters, cherries, and all the fixings for old fashions. I wouldn't expect to go to Home Depot and only be able to buy one 2 x 4, so this was a real shocker that I couldn't buybuffalo trace when they clearly had any many bottles there read more

Absolutely love this Total Wine! It's brand new and has a nice selection. You can find just about anything you are looking for. The representatives are always helpful and will give you a recommendation with no problem. Definitely my favorite Total Wine. read more

We came in over the weekend, beautiful new store. My one real critique would be the tall male cash register employee with glasses. His register light was on and he abruptly told us to go to another register (which happened to have guests in line) as we entered the "other" line he tells the guests behind us "I'll take the next person". Unfortunately in today's business it's hard to find qualified professionals and this employee shows it in spades! Not impressed with this employee, retraining him would be a step in the right direction, his customer service should be corrected before he sinks your profits. read more

They have a large selection of wines and spirits. The employees walk around to help and their suggestions were helpful. The store is very clean and laid out well. They have different tasting stations throughout for beer, wine and this weekend tequila as well. read more

First time going was really looking forward to stock up for the new house let me start off by saying not one person ask me if I needed any help!!! Then the gentlemen I asked for help was extremely rude and his shirt dirty told me it was be in 2 different places and just pointed didn't even bother to walk me over he acted as if I was bugging him from his conversation with his coworker he had been speaking about how many people had been stealing from the store I stated to my husband maybe it's cause all the worker are just standing around talking this store should be called total disappointment I still managed to purchase three bottles of liquor I will take my business to BEVMO ! They need customer service training at this location read more

Great selection and customer service, which seems to be a lost art. Ordering on the app is also an added bonus.

John, the store manager was talking down to an employee. Then he asked to help me,I replied ypu made it clear Not bother you talking down to her. He snapped at me, and started to be lippy at me. I replied since your trying to push my buttons I will not but this. The manager John gave me a thumbs up . He also said he dosent care if I posted ot on help. Hopes I do . Can't belive the get a 3 star with leaderlime that. read more

I really like Total Wine and they're selection, I never failed to find some thing that I like but as far as the customer service and my experience as a customer, I probably will never return to this location. It's the holiday season and I'm trying to find gifts for my family and I had a girl help me find a bottle of wine which was very nice of her but then I still needed help finding something specific and I knew exactly what I wanted, I asked another gentleman where it was, and he just pointed me into a direction, and I couldn't find it anywhere, and they just stared at me while I tried to go find it myself, I'm really disappointed, and I feel really ashamed for even going into this location . every time a worker would pass me and see that I'm looking for something they would completely ignore me and go to someone else and I don't know if it's because I'm younger or what but I didn't feel like I was appreciated as a customer and like no one wanted to help me.needless to say I ended up leaving and not finding what I wanted because no one wanted to take the time to help me find it. read more

I appreciate the owner reply to my message it is still hard to understand why all your other stores have something in stock and the new store does not. It is confusing to the customer and irritating that we now have to go to another to get it. Too much trouble when we can go elsewhere now. read more

They offer a grand opening coupon for 10 off a 50 dollar purchase and they have all these restrictions where it doesn't apply . So basically the coupon doesn't work :( read more

For a brand new store this place has the rudest employees. Drive to a better location.

The staff are so helpful and friendly. Always a nice experience to shop at Total Wine

The worst customer service I have ever experienced. Cashiers so rude in person to two different patrons. When I called the store later to inquire about why this happened I was met with even more rudeness, attitude, not even allowing me to speak etc. I was happy to have this new store in our area but will not be shopping here as I cannot tolerate the rudeness. I gave them the opportunity to correct their poor service, however they doubled down on it instead. read more

First time in the store. Was excited because I've never been. the low rating is due to the manager rob coming up to us at the end while people from our group were checking out. my nephew was shopping with our group and I did not see the sign that he had to be 21 ( which is my fault) but while standing away from the people purchasing, the manager came and talked to me condescendingly and asking us all these questions. I replied with his age, told him we were all 30+ and he was with me and im responsible for him. the people checking out did not even have their ids checked and they were the ones purchasing. If the policy was explained or even when he was following us around the whole time (yeah it wasn't inconspicuous), he could have explained that and I would have understood and left. Choosing to to talk to me like I'm stupid after our group spent over $100 in the store is not a way to keep customers coming to a store that has only been open for a few months. Do better in how you talk to people and get a bigger sign for people to see. read more