Very knowledgeable staff. One stop shopping for all your home medical equipment needs. Near my…read moreortho. Bought crutches and rented a transport wheelchair to get around and get to an ortho urgent care appt. Kept me out of the ER. Thankyou!

Leslie was amazing. She went over all of my options. I will be back to Therap-ease for any other…read moreneeds! Glad this store is here.

JOB WELL DONE! First impressions set the stage for exactly what we wanted. Sales and Service met…read moreand exceeded our expectations for Quality, Pricing and meeting the timeline requested. We highly recommend this Team and thankful we were introduced to them.

Absolute pleasure dealing with Cam. Very professional, helpful and caring. Quality product that…read morewas expertly installed. Highly recommended!!

I can't say enough good things about this company! We needed a stairlift installed before my…read morehusband could come home from the hospital, Cam came to our door the same day we called and the very next day (SUNDAY!!) he installed the lift so that we had a way for my husband to get to our bedroom and the shower. I will certainly let anyone I know that is interested in a chairift to call Stairlifts Cape Cod! Awesome experience! WHAT COMPANY WORKS ON A SUNDAY?!! FANTASTIC!!

UPDATE: I finally got my appointment yesterday and went in to the Sandwich office. Deb could not…read morehave been nicer or more helpful. I had not been in the office there since I first got my machine in 2017. She was the only person physically in the office! Some telework but like many companies, lost a good amount of employees. My sense was the majority of the problems lies with AdaptHealth and the cust service side of the house. Still unacceptable for a company today, but wanted to be fair and update my review based on my visit. **** What happened to this company?? Once they started with the Adapt Health affiliation they have just been awful. I got my cpap in sandwich about 6 years ago and they were great. Now, I call them today because I am having problems with my machine and they said "someone will call you back to make an appointment for you" stugotz. I also told the CR that i read on the site I re-order my supplies from that I am eligible for a machine replacement after 5 years. She told "yes, but we need a letter from your doctor". For what???? You KNOW i am still using it because i fill out the questionnaire before I order my supplies. I dont have a pulmonary dr, my gp referred me for a sleep study direct with Cape Medical. What the hell do i need a note from my doctor for?? to say i still need it??? Or, maybe I decided when I woke up this morning that I had a good scam in mind. Ask for a replacement machine and then what, sell it on the black market??? Wish I had another choice but I think I am stuck with these idiots. Obviously they dont read these reviews, they are horrible.

Customer service/billing is aweful. I get a different answer every time I call and the service reps…read moreate rude. Hold time is always more than 30 minutes to speak to someone

Awful, awful, awful. As a physical therapist, I have never had such issues in dealing with a…read moremedical supply company as I did with this company. I got the run-around so many times over many weeks trying to order medically necessary equipment for my patient. They pointed fingers at me, the patient's doctor, the insurance agency...every time it was a different story as to why they were taking so long. I personally called and faxed them the info they needed, and the next time they would say I never did. I spoke with the doctor who said the same. As for what they needed from the insurance company, it has taken days with all other companies, some even one day. With this company it was 6 weeks before I got what I needed for my patient. Finally, in flipping the bitch switch and demanding to speak with the head of the company I got what I needed. Never again will I use them. As a physical therapist of 12 years I have never had such problems with a company as I did with Bay State. When I mentioned them to a colleague, he too told me he had similar problems with them.

The guy who pick up call is always bad attitude and talking like yelling. Heavy accent and bad…read moreservice.

This company is a godsend for me!…read more Needing access to high-quality OEM parts for DME is critical. They move quickly and never fail. Follow-up and professionalism are their calling cards. Customer service is at their core! I have dealt with Jillian and Andrew extensively. I'm more impressed every time we interact. They are my go to, and I will be looking anywhere else for the essential parts that I require! Deal with them with absolute confidence!

Buyer beware! They are very nice/helpful when they are about to sell you something but if there is…read morea problem, they turn nasty. Don't expect any support or service once you have paid for the equipment. What you will hear is "it will cost you a $200 a service call" even if the equipment was just delivered within days and there is a problem using it! No compassion and they are dealing with vulnerable customers. We were even told that they need to make a profit so don't expect any help without paying $200! High pressure sales but once you pay, forget about getting any support. There are comparable products (new!) on Amazon that are price competitive and Amazon accepts returns. Try eBay if you are looking for a used piece of equipment. Better prices and delivery can be arranged.